RoadVitals

2021 Volkswagen Jetta

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
71
+2 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Jul 20, 2022
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
1 injuries, 2 deaths reported

Overview

Our database contains 71 NHTSA owner-reported complaints for the 2021 Volkswagen Jetta, most frequently naming the brakes, driver assistance and electrical categories. 4 safety recalls have been issued covering this model year; and 498 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
22V514000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

Jul 20, 2022
43,091 units potentially affected
The defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
The remedy: Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.
Volkswagen Group of America, Inc.Manufacturer number 91DVView on NHTSA.gov
21V492000

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

Jun 30, 2021
379 units potentially affected
The defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
The risk: Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
The remedy: Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
Volkswagen Group of America, Inc.Manufacturer number 69CKView on NHTSA.gov
21V038000

SEATS; SEATS:CRITICAL FASTENERS

Feb 1, 2021
57 units potentially affected
The defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
The risk: The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.
The remedy: Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.
Volkswagen Group of America, Inc.Manufacturer number 72L6View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 71
Fuel system
Filed Oct 29, 2026

EVAP N80 purge valve failed under 34,000 miles. Dealer refused to cover due to time elapsed. Replaced out-of-pocket due to predatory dealership repair pricing for a known manufacturing defect.

NHTSA ID
11774485
Incident
Oct 11, 2026
Fuel system
Filed Oct 22, 2026

> The fuel/propulsion system experienced continuous refueling difficulties characterized by premature nozzle shut-offs and trapped air in the fuel tank, preventing normal refueling operations. This ongoing malfunction creates potential safety hazards during vehicle operation and roadside refueling. UNKNOWN if reproduced or confirmed by a dealership, and the vehicle has not yet been formally inspected by manufacturer representatives, police, or insurance. No warning lamps or dashboard messages have appeared prior to or during the failure.

NHTSA ID
11772999
Incident
Oct 22, 2026
AirbagsDriver assistance
Filed Sep 24, 2026

There is a known issue released by Volkswagen that certain model years of their vehicles are eligible for a limited extended warranty regarding the clock spring. In their release announcement VWP-18-11 on April 27, 2023, they specifically mentioned vehicle year model 2010 to 2022 qualifies for U37 Warranty key if the issue exists. However, my 2021 Volkswagen Jetta is excluded from this because they told me there is no identified issue as of now. However, the clock spring damage can lead to a severe safety concern that the driver's airbag won't be triggered and the front alert is not working properly as well. Taking these into consideration, Volkswagen still declined my request to offer the limited warranty they offerred to other vehicle that has the same problem.

NHTSA ID
11766739
Incident
Sep 23, 2026
Brakes
Filed Sep 15, 2026

There appears to be a known issue with the rear braking system on the VW Jetta for various model years including 2021. The issue seems to be a combination of soft brake pads combined with the autonomous braking system which overuses the brakes and causes premature wear. This rear autonomous braking system cannot be turned off. VW acknowledged this issue by issuing Policy and Procedure Bulletin VWP 22-18 on 12/20/2022 which extended the warranty on the rear brake pads to 2 years or 24K miles. This extension was due to a premature wear issue though they did not acknowledge in the bulletin that the autonomous braking system was to blame or faulty. I had to replace my rear brakes and rotors at 25,100 miles and have now been told I need to do this again at 47,800 miles. I paid over $500 the first time and have been quoted over $600 this time. I believe VW is aware that the rear braking system is faulty and is causing excessive wear to brake pads and resulting damage to rotors. This premature wear could lead to a safety issue if the rear brakes do not function as needed. I believe VW should issue a recall for the rear braking system and fix the issue rather than force consumers to keep replacing pads/rotors every 24K miles. I will attach the service bulletin from VW along with my invoice for replacing my brakes at 25K miles and the estimate to replace them again at 47,800 miles.

NHTSA ID
11764312
Incident
Sep 13, 2026
Electrical
Filed Sep 2, 2026

Mid June 2026 infotainment update was over the air software update. Update caused infotainment failures: looping screen resets, unable to play audio, disruption to screen during safety features such as back up cam, unable to accomplish directions, CarPlay no longer consistent feature. None of these listed problems were present before over the air software update.

NHTSA ID
11761522
Incident
Jun 25, 2026
BrakesDriver assistance
Filed Jul 14, 2026
Crash reported1 injury reported

While traveling at the posted speed limit and approaching a signalized intersection, I attempted to brake for stopped traffic ahead. The vehicle did not decelerate as expected, and the automatic emergency braking/forward collision mitigation system did not activate or provide any braking assistance. Additionally, no forward collision warning or audible/visual alert was provided prior to impact. A red warning indicator illuminated immediately before the collision; however, there was insufficient time to take additional evasive action. As a result, my vehicle rear-ended the vehicle stopped in front of me. The apparent failure of the braking assistance and forward collision warning systems placed both myself and the occupants of the other vehicle at risk, resulting in a motor vehicle collision. The vehicle is available for inspection upon request. The cause of the malfunction has not yet been confirmed by a dealer or independent repair facility (UNKNOWN). The vehicle has been inspected by law enforcement and insurance representatives as part of the accident investigation. Prior to the incident, I had not observed any warning lamps, messages, or symptoms indicating a problem with the braking or forward collision systems. The only warning observed was the red indicator light that appeared immediately before the collision.

NHTSA ID
11750281
Incident
Jul 14, 2026
Driver assistanceElectrical
Filed Jul 1, 2026

Volkswagen corporate deployed a mandatory over-the-air (OTA) software update to the MIB3 infotainment system. The update failed mid-installation, entirely bricking the J794 information module. This failure completely disabled vital driver information systems, including the digital dash compass, all audio alerts, and driver notification tones while the vehicle is in motion. This represents an immediate, manufacturer-initiated distraction and safety hazard that disables cabin instrumentation.

NHTSA ID
11747680
Incident
Jun 27, 2026
Fuel system
Filed Jun 17, 2026

EPC light comes on and vehicle starts losing power while driving, you lose all acceleration. Check engine light has also illuminated I have taken in to have repairs done on this same issue 4 times in a span of owing this car for 7 months, this vehicle has become unreliable and a safety hazard while driving. They have replaced battery replaced ignition coils replaced EVAP valve reset my computer software updated my computers. I have spent a ton of money on this car for a repair that is unrepairable. And it currently sits in the VW dealership shop again because it is become a safety hazard to drive with myself let alone putting my child's life at risk driving on highways.

NHTSA ID
11744747
Incident
Nov 8, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

V1718032037201_21

ENGINE

Checking engine oil level.

V0017132033846_27

ENGINE

Prevent Sporatic Misfire Faults.

V0118122014603_22

ENGINE

Reprogramming Control Module process

V9419012011521_22

EXTERIOR LIGHTING

Condensation and or water droplets visible on inside of exterior light lenses

V9422012066639_7

EXTERIOR LIGHTING

Condensation

Bulletin 91UB 20261026

This OTA update addresses a potential issue with special characters being broadcast over HD radio.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Volkswagen Jetta by model year
YearComplaintsRecallsInvestigationsIssue Index
2027100—
2026610—
2025322061.3
2024460043.9
2023430038.4
2022431043.9
2021Viewing714052.4
2020546158.7
201955311261.6
2018323053.1
20171607056.6
20161625057.1
20151948050.5
20143885358.8
20135186357.1
20125008559.5
201160710559.6
20108525456.0
20098897558.0
20081886153.8
20072016051.7
20065806047.6
20052487051.5
20042315054.8
20034574467.8
20027027767.4
20016687562.1
20004395662.7
19993497563.2
19981923257.4
19971412258.9
19961742560.8
19952206464.1
19941177260.2
1993176247.8
1992304057.2
1991317361.1
1990227459.0
1989285154.4
1988198159.3
1987184366.8
1986143361.7
1985134363.1
1984120—
1983020—
1982020—
1981040—
1980020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.