RoadVitals

2010 Volkswagen Jetta Body & structure Problems

Owner-reported complaints naming the body or structure system, filed with NHTSA

Data refreshed

Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
19
Latest Oct 20, 2019
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
2%
of 852 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1

What this page shows

Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2010 Volkswagen Jetta submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 19 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming body or structure

Shown in the owner’s own words, exactly as filed

Body & structure
Filed Oct 20, 2019

DOOR LOCKS STOPPED WORKING FOR MY VW JETTA S 2.5 L. WHEN I PRESS THE CAR KEY TO LOCK THE DOOR, IT GIVES SOUND THAT EVERYTHING IS LOCKED. ONE DAY TO MY HORROR, I SAW SOMEONE OPENING MY CAR AT NIGHT. I IMMEDIATELY RANG ALARM, WENT TO MY CAR AND CHECKED EVERY DOOR TO FIND THAT THEY ARE NOT GETTING LOCKED. NO MANUAL LOCKS FOR THIS VEHICLE TOO. THIS REALLY QUESTIONS THE SAFETY OF THE VEHICLE. I TOOK IT TO VW SERVICE. THEY TOLD THAT MECHANICAL PART OF LATCH FAILED. THEY TOLD THAT SINCE MECHANICAL AND ELECTRICAL PARTS COME TOGETHER BOTH WERE REPLACED AT A COST OF 670 BUCKS. THAT'S TOO MUCH FOR A SINGLE DOOR.

NHTSA ID
11269603
Incident
Oct 16, 2019
Mileage
100,000 mi
Body & structurePowertrain (other)
Filed Aug 15, 2019

I AM TRULY NOT SURE. IT IS GOING INTO THE SHOP TOMORROW. ALTHOUGH, I JUST PURCHASED IT USED, AND WHEN I PARK IT ON A HILL. IT MAKES THIS ODD SOUND AS IF THE BODY IS GOING TO FALL APART? I SMELL A BURNING METAL SMELL AS WELL. IT WAS PARKED ON A HILL SO IT WAS STATIONARY, JUST NOT SURE WHAT IT IS. I KNOW IT IS USED BUT I ONLY HAD IT FOR 1 MONTH!

NHTSA ID
11244087
Incident
Aug 14, 2019
Mileage
123,000 mi
Body & structure
Filed Aug 31, 2017

THE HEADLINER WAS SEPARATING FROM THE INSIDE ROOF OF THE CAR. IT WAS STARTING TO HANG DOWN. ALSO THE INTERIOR DOOR PANEL WAS COMING APART AND STARTING TO DISINTEGRATE. BOTH HAD TO BE REPLACED. VOLKSWAGON SAID OUT OF WARRANTY AND THEY CAN DO,NOTHING DESPITE MULTIPLE ONLINE COMPLAINTS OF SAME ISSUE.

NHTSA ID
11020759
Incident
Jun 1, 2017
Mileage
67,000 mi
Body & structure
Filed Jan 7, 2017

WATER INFILTRATION: THERE WAS A CLASS ACTION SUIT WON AGAINST VW FOR WATER INFILTRATION FOR MODEL YEARS THROUGH 2009, WHICH FILED BEFORE THIS VEHICLE WAS MANUFACTURED. MINE IS A 2010, BUT MANUFACTURED IN 2009. I NOW HAVE THE EXACT SAME PROBLEM, BUT HAVEN'T FOUND ANY EVIDENCE A NEW CLASS ACTION SUIT WAS BROUGHT OR THAT THE COMPANY HAS VOLUNTARILY RECALLED THE VEHICLES FOR CORRECTION. THIS PROBLEM HAS RESULTED IN MY CAR TAKING IN ENOUGH WATER TO CREATE A 2" DEEP PUDDLE WHERE THE FRONT DRIVER AND PASSENGER PUT THEIR LEGS. WHILE I THOUGHT I HAD EXTRACTED ALL WATER AND DRIED OUT THE CAR, I RETURNED 3 WEEKS LATER TO FIND THE INTERIOR COMPLETELY COVERED WITH MOLD/MILDEW, WHICH CREATES A HEALTH HAZARD FOR MOST, AND PARTICULARLY ME SINCE I HAVE ALLERGIES TO SOME MOLDS. THE VEHICLE IS NOW PRETTY MUCH A TOTAL LOSS, AND IS VALUED AT $8000 - WHICH A RETIREE SUCH AS MYSELF CANNOT AFFORD TO LOSE. MY AUTO INSURANCE DOES NOT COVER THIS LOSS. THE COURT CASE IS: JOHN DEWEY, JACQUELINE DELGUERCIO, ET AL V. VOLKSWAGEN OF AMERICA, INC. ET AL. CASE NOS. 07-CV-2249-FSH-PS AND 07-CV-2361-FSH-PS (CONSOLIDATED)) THE FINAL DECISION WAS IN 2014, JOHN DEWEY, JACQUELINE DELGUERCIO, ET AL V. VOLKSWAGEN OF AMERICA, INC. ET AL. CASE NOS. 07-CV-2249-FSH-PS AND 07-CV-2361-FSH-PS (CONSOLIDATED)).

NHTSA ID
10940284
Incident
Sep 15, 2016
Mileage
51,000 mi
AirbagsBody & structure
Filed Apr 7, 2016
Crash reported1 injury reported

"TAKATA RECALL" I WAS DRIVING ON SCOTT STREET, WHEN ANOTHER DRIVER RAN THE RED LIGHT ON THE INTERSECTION AND HIT MY CAR ON THE PASSENGER SIDE TOWARDS THE BACK PASSENGER DOOR, AND THE AIRBAG DIDN'T DEPLOY. I INFORMED VW, THEY DID A DIAGNOSTIC TEXT ON MY CAR AND THEIR FINDINGS WAS THAT THE AIRBAG DID WHAT IT WAS SUPPOSED TO DO. I DIDN'T TAKE IT ANY FURTHER.

NHTSA ID
10854064
Incident
Feb 10, 2016
Body & structureInterior & seats
Filed Sep 18, 2015

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LOCK FAILED. THE CONTACT STATED THAT ALL THE OTHER DOOR LOCKS EVENTUALLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK ACTUATORS ON EACH DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,200.

NHTSA ID
10765190
Incident
Jan 1, 2013
Mileage
95,200 mi
Body & structureVisibility
Filed Mar 17, 2015

SUNROOF DRAINS COME APART ALLOWING WATER TO ENTER AUTOMOBILE. WET INTERIOR ALLOWS MOLD TO GROW INSIDE CAR CAUSING A POSSIBLE HEALTH HAZARD. WINDOWS STEAM UP BLOCKING VIEW OUT OF CAR CAUSING DANGEROUS DRIVING CONDITIONS. WATER DRIPS ONTO ELECTRICAL CONNECTORS AND MOISTURE PRESENT IN CAR CAUSES CORRODING OF ELECTRICAL CONNECTIONS INCREASING THE POSSIBILITY OF AN ELECTRICAL MALFUNCTION AND HAZARDOUS DRIVING CONDITION. *TR

NHTSA ID
10694983
Incident
Mar 17, 2015
Mileage
80,000 mi
Body & structureVisibility
Filed Jan 2, 2015

THE SUNROOF DRAINAGE SYSTEM IS FAULTY AND LEAKS INSIDE THE CAR. DEALERSHIP CHARGED ME $350 TO FIX (NOT TO MENTION THAT NOW THE CAR SMELLS MUSTY) AND SUGGESTED THAT OTHER VW OWNERS WITH MY MODEL OF CAR HAVE HAD SIMILAR PROBLEMS. I AM CONCERNED THAT VW DID NOT DESIGN THE SYSTEM PROPERLY AND SHOULD FUND ANY MODIFICATIONS NECESSARY FOR EXISTING CAR OWNERS. *TR

NHTSA ID
10669574
Incident
Nov 3, 2014
Mileage
70,000 mi
Body & structureElectrical
Filed Dec 22, 2014

I AM HAVING A SIMILAR ISSUE WITH MY VEHICLE AS IN NHTSA ID NUMBERS 10660948, 10664166, 10662515 AND 10633219. ALL FOUR OF MY VEHICLE'S DOOR LOCKING MECHANISMS HAVE FAILED. AS A RESULT, THE DOORS CANNOT BE OPENED FROM THE OUTSIDE OF THE VEHICLE. THIS COULD BE A SAFETY ISSUE IN THE EVENT OF AN ACCIDENT OR THE NEED TO QUICKLY EVACUATE A PASSENGER FROM THE VEHICLE. *TR

NHTSA ID
10667683
Incident
Dec 19, 2014
Mileage
83,500 mi
Body & structure
Filed Dec 14, 2014

RIGHT REAR DOOR WILL NOT OPEN FROM THE OUTSIDE OR INSIDE. NOW THE LEFT FRONT DOOR WONT OPEN OR CLOSE FROM INSIDE OR OUTSIDE AND DEALER INDICATES THE DOOR LOCKS HAVE FAILED AND WILL NEED REPLACED AT $475/DOOR. THE RIGHT FRONT DOOR HAS NOW STARTED TO NOT OPEN SPORADICALLY. THIS HAS TO BE A MANUFACTURER DEFECT WHEN 3 OF THE 4 DOOR HANDLES/LOCKING MECHANISMS HAVE NOW FAILED. THIS IS A SAFETY ISSUE WHEN YOU CANNOT ENTER OR EXIT OUT OF 3 DOORS OF A CAR DUE TO FAULTY LOCKING MECHANISMS. *TR

NHTSA ID
10664166
Incident
Jun 6, 2014
Mileage
84,135 mi
Body & structure
Filed Aug 25, 2014

THE JETTA TDI SPORTSWAGON 2010'S HATCHBACK LOCKING MECHANISM DOES NOT STAY LOCKED. AFTER CLOSING THE HATCH, THE LATCH ENGAGES INTO CLOSED POSITION. BUT ON SLIGHT PUSH, THE LATCH DISENGAGES INTO OPEN POSITION. ON A ROAD BUMP, THE LATCH OPENS, LIFTING THE HATCHBACK IN THE MIDDLE OF DRIVING. *TR

NHTSA ID
10627943
Incident
Jul 1, 2014
Mileage
75,000 mi
Body & structureElectricalInterior & seats
Filed Jan 28, 2014

WE HAVE OWNED THIS 2010 JETTA SPORTWAGEN TDI SINCE BRAND NEW. TODAY 1/28/14 IS THE FOURTH TIME WE HAVE HAD TO REPLACE THE LOCK MECHANISM ON ONE OF THE DOORS. PART NUMBERS 3B4-839-016-AP (LEFT REAR), 3B1-837-016-CG (RIGHT FRONT) AND 3B4-839-015-AP (RIGHT REAR) HAVE ALL BEEN REPLACED AT LEAST ONCE. RIGHT REAR LATCH HAS BEEN REPLACED TWICE - ONLY ONCE UNDER WARRANTY. IN LOOKING ON NHTSA WEB SITE THERE ARE 8 OTHER REPORTS OF PROBLEMS WITH LATCHES IN THE 2010 JETTA. THIS IS A SERIOUS SAFETY CONCERN BECAUSE MOST OF THE REPORTS (INCLUDING MINE) WERE FOR DOORS THAT WOULD NOT UNLOCK AND DOORS THAT WOULD NOT OPEN NO MATTER WHAT THE REPORTING PARTY TRIED. CAN YOU IMAGINE IF THESE LATCHES FAILED IN AN ACCIDENT AND CHILDREN SITTING IN THE REAR SEATS WERE TRAPPED? *TR

NHTSA ID
10561940
Incident
Apr 18, 2011
Mileage
18,458 mi
Body & structureInterior & seats
Filed Sep 4, 2013

I TRIED OPENING REAR DOOR AND IT WOULD NOT UNLOCK. MANAGED TO UNLOCK DOOR FROM INSIDE VEHICLE. NOW THE DOOR LOCK MECHANISM ON REAR DRIVER SIDE DOOR DOES NOT WORK AT ALL. DOOR IS FOREVER UNLOCKED. THIS SEEMS TO BE A COMMON PROBLEM IN VW VEHICLES. CONCERNED THAT CHILD MAY OPEN DOOR EVEN WITH CHILD SAFETY SWITCH ENGAGED/ACTIVATED. *JB

NHTSA ID
10541872
Incident
Sep 2, 2013
Mileage
78,200 mi
Body & structure
Filed Oct 31, 2012

THE PASSENGER REAR DOOR LATCH STOPPED LOCKING WHEN THE MASTER DOOR LOCK IS PUSHED OR THE KEYLESS IS PRESSED. THIS IS VERY DANGEROUS BECAUSE MY CHILDREN SIT IN THE BACK AND THERE IS NOT AN ACCESSIBLE MANUAL BUTTON TO LOCK THE DOOR WITH. MY CAR IS ONLY TWO YEARS OLD! WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS MY PROBLEM. WHEN THEY HAD IN THE SHOP THEY TOLD ME THAT THE FRONT PASSENGER DOOR NO LONGER LOCKS EITHER. THIS IS A HUGE SAFETY PROBLEM. THE QUOTED PRICE IS $350.00 PER LOCK. A DOOR THAT YOU CAN'T LOCK IS A PROBLEM THAT THE DEALER SHOULD RESOLVE. *TR

NHTSA ID
10482750
Incident
Oct 1, 2012
Mileage
41,000 mi
AirbagsBody & structureElectrical
Filed Sep 29, 2012

THE SEAL BETWEEN THE CONNECTORS AND THE DRAIN HOSE FOR THE SUNROOF DRAINS LEAK (THREE OF FOUR CONNECTORS), ALLOWING WATER TO RUN DOWN THE BOTH DRIVER AND PASSENGER SIDE A-PILLARS. THIS RESULTED IN THE AIRBAG AND ITS ASSOCIATED MOUNTS/WIRING AND HARNESS GETTING SOAKED. THE WATER CONTINUED DOWN THE A PILLARS TO COLLECT IN THE FRONT WHEEL WELLS. THE PATH OF THE WATER WAS OVER/THROUGH THE DRIVERS SIDE INTERIOR JUNCTION/FUZE BLOCK. THE REAR DRAINS ALSO LEAK, CAUSING INTERMITTENT ELECTRICAL MALFUNCTIONS. NOTE THAT THIS LEAK IS NOT DUE TO THE DRAINS BEING BLOCKED. RATHER THE SEALS BETWEEN THE WHITE PLASTIC THAT CONNECTS TO THE DRAIN AND THE BROWN DRAIN HOSE IS NOT COMPLETE. THIS ALLOWS WATER TO DRIP DOWN ONTO THE FRAME. AS MUCH AS 2-3 GALLONS OF WATER COULD ENTER DURING A MILD RAIN STORM. *TR

NHTSA ID
10477473
Incident
Aug 31, 2012
Mileage
56,000 mi
Body & structureElectrical
Filed Dec 8, 2011

WHILE AT THE DEALER FOR FUEL PUMP FAILURE THE CAR WAS FOUND TO HAVE ANOTHER SERIOUS ISSUE. THERE WAS A SEAL GOING IN TO THE COWLING THAT HAD LEAKED AND CAUSED A MAJOR AMOUNT OF WATER TO LEAK IN TO THE CABIN OF THE VEHICLE, RIGHT WHERE THE ELECTRICAL COMPONENTS AND FUSE PANEL ARE. THIS CAUSED MAJOR DAMAGE AND THE CAR TO STALL / NOT RUN DUE TO THE WATER DAMAGE. LUCKILY THIS WAS FOUND WHILE THE VEHICLE WAS NOT MOVING, OTHERWISE THE CAR WOULD HAVE STOPPED RUNNING DUE TO VOLKSWAGEN'S ERROR OF NOT HAVING A SEALED ACCESS PORT TO THE INTERIOR OF THE VEHICLE. *TR

NHTSA ID
10439099
Incident
Dec 8, 2010
Mileage
44,000 mi
Body & structureElectricalInterior & seats
Filed Oct 1, 2011

FRONT DOORS DO NOT LOCK MANUALLY OR AUTOMATICLLY. *TR

NHTSA ID
10428115
Incident
Aug 2, 2010
Mileage
44,000 mi
Body & structure
Filed Jan 23, 2011

THE FRONT PANEL OF MY PANORAMIC SUNROOF SHATTERED WHILE THE CAR WAS PARKED OVERNIGHT. THERE WAS NO OVERNIGHT PRECIPITATION AND THE OVERNIGHT LOW WAS COLD--ABOUT 0--BUT NOT EXTREMELY SO. THERE WERE NO REMAINING PIECES OF GLASS LARGER THAN A DIME, AND SMALL SPLINTERS OF GLASS FELL ACROSS THE FRONT SEATS. THE DEALER INSISTED THAT IMPACT WAS THE ONLY POSSIBLE EXPLANATION, BUT THERE ARE NO OBVIOUS IMPACT POINTS. THE CAR WAS NOT PARKED UNDER ANYTHING. NO OTHER PART OF THE CAR WAS DAMAGED, AND NO OTHER CARS IN THE PARKING LOT WERE DAMAGED. THE DEALER REFUSED TO SEE THE CAR, AND VW CUSTOMER CARE IS NOT AVAILABLE ON WEEKENDS. BECAUSE I NEEDED A FORM OF TRANSPORTATION, I OPENED AN INSURANCE CLAIM AND GOT A RENTAL CAR. THE CAR WILL BE CLEANED AND REPAIRED NEXT WEEK. *LN

NHTSA ID
10378311
Incident
Jan 22, 2011
Mileage
18,200 mi
Body & structureVisibility
Filed Aug 12, 2010

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. DURING MODERATE TO HEAVY RAINY WEATHER CONDITIONS LARGE AMOUNTS OF WATER FLOWED ONTO THE WINDSHIELD DUE TO THE DESIGN OF THE ROOF. THE DESIGN OF THE WINDSHIELD WIPERS ALSO FORCED LARGE AMOUNTS OF WATER INTO THE VIEWING RANGE OF THE DRIVER. THE MANUFACTURER WAS NOTIFIED AND INFORMED HIM THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 1,754. UPDATED 10/26/10. *LJ UPDATED 10/26/10*JB

NHTSA ID
10348953
Incident
May 1, 2010

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Elsewhere on this vehicle

Data sources

Data on this page last refreshed .