RoadVitals

2020 Altec Service Body

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 13, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2020 Altec Service Body. 1 safety recall has been issued covering this model year; and 8 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V400000

ELECTRICAL SYSTEM:WIRING:POWER DISTRIBUTION MODULE/IPDM

Jun 13, 2025
965 units potentially affected
The defect: Altec Industries, Inc. (Altec) is recalling certain 2020 TA Series, 2019 L Series Aerial Device, 2018-2025 Service Body, LS Series, and AT Series trucks. The Power Distribution Module (PDM 10) circuit may experience a voltage spike, which can damage the Transfer Case Control Module (TCCM) and disrupt chassis functions, including the PTO switch, rearview mirror, or rearview camera.
The risk: A damaged TCCM and disrupted chassis functions can result in a loss of handling and control or brake performance, increasing the risk of a crash.
The remedy: Altec will install a diode to the ignition hot circuit, free of charge. Owner notification letters were mailed August 8, 2025. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3229.
Altec Industries, Inc.Manufacturer number CSN-3229View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CSR-3316

ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM

Ford has decided that a defect which relates to motor vehicle safety exists in certain 2020 Model Year F-250 - F-550, 2021 Model Year F-250 - F-600, and 2022 Model Year F-250 - F-750 vehicles equipped with Altec equipment. Vehicle previously received a software update for safety recall 24S78, but may not have received the correct software to remedy the original concern in safety recall 24S78. The high-pressure fuel pump might fail, resulting in extended cranking without starting while the vehicle is parked or loss of motive power while driving. Before losing motive power, customers may experience a Check Engine Light (CEL), noise, and engine derate.

CSR-3278

ENGINE; FUEL/PROPULSION SYSTEM

Altec Industries, Inc. has been notified by Ford Motor Company that a defect related to motor vehicle safety exists in certain 2020-2022 Model Year Super Duty and 2021-2022 Medium Truck vehicles equipped with 6.7L Diesel Engines that are equipped with certain Altec aerial devices or service bodies.

SIL-3191

STRUCTURE:BODY

Altec has learned that certain GB5 general service bodies built from April 2018 to September 2024 may experience the unexpected movement of the street side grab handle when used to climb to the top of the service body. A solution has been developed to replace the rivet nuts with new hardware.

CSR 3109

ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT; POWER TRAIN

Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Certain 2020 to 2022 MY Super Duty vehicles built February 2019 through June 2022 and 2021 to 2023 MY H567 Med Truck F-650, F-750 vehicles with 6.7L engines built May 2019 through June 2022 may be equipped with an improperly functioning onboard diagnostics (OBD) system that is not meeting regulatory requirements and is equipped with a powertrain calibration that eventually can lead to tailpipe emissions that exceed the standard.

CSR 3104

SEATS

Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain Expedition and Navigator model year 2018 to 2023 vehicles built March 2017 through May 2023; Super Duty model year 2019 to 2023 vehicles built March 2018 to May 2023, the supplemental owner's guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. The inability to access this information increases the risk of injury in the event of a crash.

SIL 3054

ELECTRICAL SYSTEM; EQUIPMENT

Altec has learned that certain units built with a Jobsite Energy Management System (JEMS) S/SE/LE from October 2020 to May 17, 2023, may fail to charge or operate properly, particularly when the battery is cold. Altec has developed a firmware update to resolve this issue.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Altec Service Body by model year
YearComplaintsRecallsInvestigationsIssue Index
2026020—
2025050—
2024060—
2023070—
2022060—
2021020—
2020Viewing010—
2019010—
2018020—
2017020—
2016020—
2015010—
2014000—
2013000—
2012000—
2011010—
2010010—
2009010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.