RoadVitals

2021 Cadillac Escalade Esv

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
71
+1 complaint in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
10
Latest Apr 24, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
5
2 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
3 injuries, 0 deaths reported

Overview

Our database contains 71 NHTSA owner-reported complaints for the 2021 Cadillac Escalade Esv, most frequently naming the engine, powertrain (other) and electrical categories. 10 safety recalls have been issued covering this model year; 5 NHTSA investigations name it; and 1,134 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

10 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Apr 24, 2025
597,571 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
The risk: Engine failure increases the risk of a crash.
The remedy: Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
General Motors, LLCManufacturer number N252494000View on NHTSA.gov

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY

Oct 24, 2024
463,295 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
The risk: Rear wheel lock-up can increase the risk of a crash.
The remedy: Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
General Motors, LLCManufacturer number N242454440View on NHTSA.gov

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE

Nov 3, 2022
338,735 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2021 Yukon, Yukon XL, Chevrolet Tahoe, Chevrolet Suburban, Cadillac Escalade, and Cadillac Escalade ESV vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: Daytime Running Lights that do not deactivate as intended may cause a glare, reducing visibility and increasing the risk of a crash.
The remedy: Dealers will provide an over-the-air (OTA) update for the Body Control Module software, free of charge. Owner notification letters were mailed December 15, 2022. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222382220.
General Motors, LLCManufacturer number N222382220View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA26005OpenEngineering Analysis

Loss of motive power due to engine failure post recall remedy

Opened Aug 20, 2026

On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001.  This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. Additionally, ODI has received 191 reports of L87 engine failures in engines produced after the production period cited in Recall 25V-274. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI is opening this Engineering Analysisto continue investigating complaints of post-remedy engine failure. ODI is expanding the scope of this Investigation to include engines produced after the production period cited in the recall. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE
EA25007OpenEngineering Analysis

Loss of motive power due to engine failure

Opened Oct 23, 2025

The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2021-2024MY Chevrolet Suburban and Tahoe, GMC Yukon/Yukon XL, and Cadillac Escalade/Escalade ESV vehicles. The subject engine failures were investigated as part of a Preliminary Evaluation (PE25001).  GM determined that these engine failures were due to multiple supplier manufacturing and quality issues. GM issued recall 25V-274 to address the supplier manufacturing and quality issues produced between March 1, 2021, and May 31, 2024. Based on the issuance of recall 25V-274, NHTSA has closed PE25001. ODI continues to receive a significant number of reports of engine failure in vehicles outside the scope of 25V-274.  This presents a potential safety risk that warrants further investigation.  ODI is opening this Engineering Analysis (EA) to further evaluate the scope and severity of the potential problem and to fully assess the potential safety-related issues of vehicles built outside the recall scope. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
RQ26001ClosedRecall Query

Loss of motive power due to engine failure post recall remedy

Opened Jan 16, 2026
Closed Aug 20, 2026

On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001.  This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI will close this RQ and continue to investigate complaints of post-remedy engine failure for Recall 25V-274 as part of an Engineering Analysis (EA26005). To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE
PE25001ClosedPreliminary Evaluation

Loss of motive power due to engine failure

Opened Jan 16, 2025
Closed Oct 23, 2025

On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the engine’s bottom end and in some cases more severe consequences such as broken connecting rods leading to engine damage, or engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. On April 24, 2025, GM issued recall 25V-274 to address the concern with L87 engines produced between March 1, 2021, and May 31, 2024.  GM cited the root cause as a supplier manufacturing and quality issues. GM’s  recall remedy will be either an oil change to an oil with a different viscosity or engine replacement depending on the results of the remedy inspection procedure. To date, ODI has received 1,157 allegations of engine bearing failure. GM submitted 55,464 reports in total, with 29,752 unique VINs. ODI continues to receive allegations of L87 engine failures which fall outside of the scope of recall 25V-274. Based on GM’s recall, ODI will close this PE. NHTSA will continue to investigate complaints of engine failure outside the scope of recall 25V-274 as part ofEngineering Analysis (EA25007). To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICALLed to recall 25V274

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Aug 30, 2026

While driving out of state the engine started knocking- I took it to the dealer before it left me stranded on the road. I was told the engine had failed and needed to be replaced.

NHTSA ID
11760699
Incident
Jun 20, 2026
EngineFuel systemSuspension
Filed Aug 28, 2026

•Purchased the 2021 Cadillac Escalade ESV Premium Luxury on XXX, at roughly 68,000 miles. •Within roughly 300 miles of ownership, the 6.2L engine suffered a catastrophic failure involving a rod and ultimately required a complete engine replacement by GM. •The incident involved a loss of propulsion while the vehicle was being driven, making the event more significant than an ordinary mechanical repair. •The incident occurred while transferring from the XXX North to the [XXX] on the turn with 7 people in the car (including 4 children ranging from [XXX]) No lights or warning signs prior to the event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11760410
Incident
Jun 14, 2026
Engine
Filed Aug 27, 2026

Bad motor

NHTSA ID
11760180
Incident
Aug 1, 2026
EngineFuel system
Filed Aug 27, 2026

I had two issues while the car was still under warranty one occasion while driving on a road the engine failed during my trip and I was stranded on the side of the road had to get it towed to the dealer. Second time. I was pulling out of the grocery store and my vehicle lost power as well so on two occasions while driving my car lost power while being in use. I cannot remember the exact date, but I believe it was between 2023 and 2025 for both incidents

NHTSA ID
11759925
Incident
Dec 31, 1969
Engine
Filed Aug 18, 2026

On XXX I had been driving my vehicle with no issues. I had drove from [XXX] to [XXX]. My vehicle had no warnings or issues prior and my vehicle has been properly cared for and all oil and maintenance has been done through the Cadillac dealership in [XXX]. On my way to [XXX] I stopped at the local gas station and filled my gas tank fully up, when I started my vehicle there was a horrible sound and my car began to shake and all the electronics began coming up. I went to work less than 5 minutes down the road and the vehicle was horrible acting. I called my husband and began thinking maybe I had put bad gas in the vehicle because like i mentioned earlier there was nothing wrong with my vehicle prior to this. We contacted the dealership in [XXX] and they told us to bring the vehicle in, I had to drive my car back to [XXX] where i was petrified my vehicle was going to blow up or just die in the road. I made it to the dealership and explained what happened and that i thought it was bad gas, they let me know they would look at the vehicle and let us know. They contacted my husband later in the day and let him know the good news was that it was not bad gas, unfortunately my engine blew up. He said my engine has done what the recall engines have been doing, unfortunately my vehicle is not in the recall and that it would be $12,000.00 to fix it. When my husband called me, I had him three way the dealership and explained we have taken very good care of our vehicle with all maintenance and oil changes done there. He explained to me that it was nothing we could have done and i wanted to know why then the engine blew without warning and he continued to explain it was like the other vehicles in a recall. He kindly explained that there was nothing he could do but we could try and contact GM if we could get ahold of them and we could file a complaint reguarding our vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11757629
Incident
Aug 14, 2026
EngineFuel systemPowertrain (other)
Filed Aug 16, 2026

Bought vehicle brand new in 2021 took delivery in 2022. Had to have a full transmission replacement and radiator that was cracked replaced at 30,000 miles. Over the next few years have had fuel delivery issues due to fuel pump. This fuel pump was not fixed. As of this year 2026 i've had the vehicle in the shop just shy of every single month. I have had a thermostat sensor that caused the engine fan to go into high RPM causing limp mode on the freeway with a family of 5 in the vehicle. Ive had breaks replaced and not mounted correctly. Additionally, being told the radiator is cracked again in the exact same spot from the initial replacement. Most recently i had a "exhaust pressure back flow valve replaced" that also caused the vehicle to go into limp mode. The following week was another pressure back flow valve issue from the install requiring 2 forced regen's. Approximately 4 days later (08/14/26) from getting the vehicle back from the dealership i have a new check engine light recommending a new catalytic converter. These issues predominately and without warning putting the car into limp mode on the highway is causing major safety concerns for my family with 3 little girls. The vehicle continues to be assessed at the dealership and we have been treated as more of a nuisance than a customer with major vehicle concerns

NHTSA ID
11757312
Incident
Jan 31, 2023
Engine
Filed Aug 10, 2026

2021 Cadillac Escalade ESV equipped with L87 6.2L V8, subject to NHTSA Recall 25V-274 / GM N252494000. The recall inspection was completed and the vehicle passed, so GM performed the 0W-40 higher-viscosity-oil remedy rather than engine replacement. The vehicle has a history of unexplained oil loss with no obvious external leak, including a prior low-oil warning. At a recent oil change after approximately 5,000 miles, no oil registered on the dipstick before service. The engine was then filled to the full mark. Using the same repeatable checking method, the level was approximately 3/4 at 227 miles and approximately 1/2 at 1,300 miles. I am concerned that a progressive internal engine condition may not have been detected by the recall inspection and that the oil-only remedy may be inadequate. NHTSA currently has Recall Query RQ26001 open regarding engine failures after Recall 25V-274 remedies. I am also concerned because GM Special Coverage N252494003 excludes an engine presenting with low/no oil as neglect even if unresolved mechanical oil consumption caused the low level. I am requesting this complaint be associated with Recall 25V-274 and RQ26001. Please advise. I just bought the car less than a year ago and can’t a new engine.

NHTSA ID
11755963
Incident
Aug 10, 2026
Engine
Filed Aug 9, 2026

My 2021 Cadillac Escalade ESV with the 6.2L L87 engine received the remedy for Safety Recall 25V-274 (GM recall number N252494001) on July 30, 2025. The dealer inspected the engine, passed it, and performed the higher viscosity oil remedy. The engine was not repaired or replaced. On [DATE], while driving, the vehicle hesitated and lost power under acceleration. Engine noise then increased progressively until I pulled over on the side of the road. The engine stopped running and would not restart. The dash displayed a message to press the start button again. The check engine light illuminated at the time of failure. There were no warning lights prior to that day. My family, including my children, were in the vehicle when it lost power. We were stranded on the roadside until the vehicle could be towed. The battery and electrical system are functioning normally, but the engine would not start. The vehicle was towed to a Cadillac dealership. At the dealership, a start attempt produced a loud knocking noise from the engine along with a fuel/oil odor. I believe the connecting rod bearings have failed. These symptoms — hesitation, loss of power, and knocking noise — are the exact pre-failure indicators GM identified in Recall 25V-274. This was a loss of motive power while driving on a public roadway, creating a serious crash risk for my family and surrounding traffic. The recall remedy performed on this vehicle was inadequate. GM inspected this engine, passed it, and it failed approximately one year later in exactly the manner the recall was intended to prevent. Date of incident: 08/08/2026 Mileage at failure: 66,000 Recall remedy completed: July 30, 2025 Vehicle was towed. No crash, fire, or injury occurred.

NHTSA ID
11755799
Incident
Aug 8, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5801F

This preliminary information communicates diagnostic tips for air leveling suspension system.

PIP4902W

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT6516C

This Preliminary information communicates ordering process for the night vision camera that are on restriction for all listed vehicles for Technical Assistance review.

PIT5869B

This PI provides a diagnostic tip when fuse F4DR is opening and dealerships are to inspect the wiring at the center console lid.

PIC6551C

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

PIT6446A

This PI Communicates information to ensure Memory Recall is enabled to ensure memory mirrors return to set position after curbview assist is used.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Cadillac Escalade Esv by model year
YearComplaintsRecallsInvestigationsIssue Index
2026103156.4
2025131147.7
2024222460.4
2023884467.4
2022564464.3
2021Viewing7110571.1
2020222064.6
2019341055.3
2018151057.8
2017381057.0
2016153155.2
2015861—
2014021—
2013241—
2012331—
2011135159.3
2010431—
2009651—
2008174355.7
2007394358.8
2006510—
2005141041.3
2004221042.7
2003121036.5

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.