2011 Chevrolet Cruze Body & structure Problems

The contact owns a 2011 Chevrolet Cruze. The contact stated that the brake lights, power locks, and windshield wipers were inoperable. The contact stated that the ignition key failed to disengage after turning off the vehicle. The contact had to hold a button underneath the steering panel to be able to remove the key. The vehicle was taken to an independent mechanic where the contact was informed that the Body Control Module (BCM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

NHTSA ID

11648672

Incident

Dec 16, 2024

Mileage

130,000 mi

2011 CHEVROLET CRUZE LTZ DOOR HANDLE CHROME PLATING IS PEALING OFF AND HAS CREATED A SHARP EDGE THAT CUTS ON CONTACT.

NHTSA ID

11354090

Incident

Sep 1, 2020

THE CHROME COVERING OVER MY INTERIOR DOOR HANDLES STARTED PEELING BACK. I NOTICED THIS WHEN I WENT TO OPEN MY DRIVERS SIDE FRONT DOOR AND THE SHARP PLATING SLICED MY FINGER OPEN. AFTER DOING SOME RESEARCH ONLINE THIS SEEMS TO BE A COMMON PROBLEM, AND TO ME A SAFETY CONCERN. AT LEAST IT WAS MY FINGER SLICED OPEN RATHER THAN ONE OF MY CHILDREN'S.

NHTSA ID

11020416

Incident

Aug 29, 2017

Mileage

60,000 mi

ACCIDENT, ON JAN 15 2017, VEHICLE WAS TURNING INTO A RESTAURANT PARKING LOT FROM A HIGHWAY AND HIT BY A F150 PICKUP ON THE FRONT END AND WHOLE PASSENGER SIDE, GOING ABOUT 15 MPH AND OTHER VEHICLE WAS TRAVELING 50MPH, NONE OF THE 10 AIR BAGS DEPLOYED, HAVE SHOULDER INJURY 3 DAYS FOLLOWING ACCIDENT, VEHICLE WAS TOWED TO COLLISON, SHOP & WAS MADE AWARE THAT THE FRAME OF THE VEHICLE FROM FRONT END TO REAR WAS SHATTERED, THE VEHICLE WAS MOVING AND TURNING INTO A BUSINESS, THE INSURANCE COMPANY DEEMED THAT THE VEHICLE WAS TOTALED. NO AIR BAGS EVER DEPLOYED, IF THERE WERE A PASSENGER THEY WOULD HAVE DIED.

NHTSA ID

10966353

Incident

Jan 15, 2017

Mileage

83,000 mi

THE CHROME PLATING ON BOTH THE FRONT DRIVER AND PASSENGER INTERIOR DOOR HANDLES STARTED TO PEEL OFF WHICH CREATED SHARP EDGES ON THE HANDLES IN WHICH I AND OTHERS HAVE CUT OURSELVES ON. I HAD TO CHIP SOME OF THE CHROME PLATING OFF AND WRAP THE HANDLES WITH TAPE TO PREVENT MYSELF AND MY KIDS FROM GETTING CUT ON THE PEELING CHROME FINISH.

NHTSA ID

10874606

Incident

Mar 10, 2016

Mileage

45,000 mi

THE INTERIOR CROME OVERLAYS OF THE DOOR HANDLES AT THE SEAM OVERLAY IS PEELING BACK ACUSING A SHARP AND A CUTTING HAZARD. EVERYTIME YOUOPEN THE DOOR IT POSES A THREAT TO GET CUT DEEPLY

NHTSA ID

10861639

Incident

Feb 29, 2016

I WAS INJURED IN ACCIDENT.... HIT A STATIONARY VEHICLE.... THERE'S SIGNIFICANT DAMAGE TO MY VEHICLE...MY AIRBAGS DID NOT DEPLOY... I AM SUFFERING FROM A SEVERE CERVICAL STRAIN, SEVERE NECK SPRAIN WITH INFLATION CAUSING SEVERE HEADACHES, A SEVERE UPPER AND LOWER BACK SPRAIN WITH INFLAMMATION CASING PRESSURE ON MY SCIATIC NERVE... I CANNOT LIFT, BEND , STAND , SIT, LIE DOWN FOR LONG PERIODS OF TIME, I EVEN HAVE TO HAVE HELP JUST TOO BATHE.. I BELIEVE THAT HAD DEPLOYED... MY INJURIES WERE NOT HAVE BEEN SO SEVERE.

NHTSA ID

10763725

Incident

Sep 10, 2015

INTERIOR DOOR HANDLE CHROME PLASTIC OVER IS PEALING OFF, WITH SHARP EDGES EXPOSED. IT EASILY CAUSES CUTS, AND SCRATCHES. *TR

NHTSA ID

10664463

Incident

Dec 14, 2014

Mileage

82,400 mi

I HAD MY CAR PARK IN THE FRONT YARD. IT RAIN ON THAT DATE UNTIL THE NEXT MORNING . WHEN I GOT INTO MY CAR I NOTICE ON THE FRONT PASSENGER SIDE UP UNDER THE DASHBOARD THAT IT WAS SOAK AND WET FROM THE RAIN THAT WE GOT. I DIDN'T LEAVE ANY WINDOWS DOWN. THE ONLY WAY THE WATER COULD OF GOT IN IS THROUGH A LEAK IN THE LINING AROUND THE WINDSHIELD. I NEVER HAD IT REPLACE BEFORE. I DON'T UNDERSTAND HOW A CAR THAT YOU DON'T HARDLY RIVE COULD GET FLOODED. I KEEP IT COVERED UP. ITS JUST THAT 1 PARTICULAR DAY I LEFT IT UNCOVERED OVERNIGHT AND IT GET RAIN IT. I KNOW THE LINING OR INSULATION SHOULD HOLD UP LONGER THAN 4 YRS? THAT IS I CONSIDER A DEFECT. *TR

NHTSA ID

10615583

Incident

Jul 7, 2014

Mileage

36,500 mi

I BOUGHT A 2011 CHEVY CRUZE FROM A OWNER, AND I DID NOT PAY ATTENTION TO THE PASSENGER DOOR HANDLE UNTIL AFTER I BOUGHT IT. THE THIN METAL WAS COMING OFF THE HANDLE. I TOUCHED IT AND IT CUT MY FINGER. I CALLED THE CHEVROLET PLACE CLOSE TO MY AREA AND THEY QUOTED ME A PRICE OF $80.00. I CALLED GMC, SINCE THE CAR IS FAIRLY NEW, AND DID NOT GET ANY HELP. I TOOK THE CAR TO THE LOCAL DEALERSHIP, AND THE OFFICE MANAGER CAME OUT (HE WAS IN A WHEELCHAIR) TO LOOK AT THE DOOR. HE TOUCHED IT AND IT CUT HIS FINGER. I WAS CONCERNED ABOUT SOMEONE GETTING A CUT FROM THAT METAL SO I PAID TO HAVE THE HANDLE REPLACED. MY MAJOR CONCERN IS IF THIS CONTINUES TO HAPPEN WITH THESE DOOR HANDLES IN LESS THAN 3 YEARS OLD, AND SOME ONE IS DIABETIC, OR A SMALL CHILD GETS CUT AND INFECTED IT WOULD NOT BE A GOOD THING. WHEN I SAID THIS TO THE OFFICE MANAGER, HE INFORMED ME HE WAS A DIABETIC. I HAVE WENT ONLINE AND SAW ALL THE RECALLS FOR THIS PARTICULAR CAR. THE PREVIOUS OWNER ASSURED ME HE HAD THE RECALLS FIXED, BUT I DID NOT REALIZE THERE WERE SO MANY UNTIL AFTER I BOUGHT THE CAR. I PAID CASH FOR THIS CAR AND HAVE YET TO GET A TITLE. I CONTINUE TO CALL THE OWNER WHO EITHER IGNORES ME OR ISN'T GETTING MY CALL. I CALLED HIS WIFE YESTERDAY AND SHE ASSURED ME HER HUSBAND HAD THE TITLE. I HAD RECENTLY CALLED THE PREVIOUS OWNER AND ASK FOR PAPERWORK WHERE THE RECALL WORK WAS DONE. I HAVE HAD NO RETURN CALLS... AT THIS POINT WHAT SHOULD I DO? I FEEL LIKE I'VE BEEN SHAFTED, BUT I PAID 13000.00 FOR THE CAR AND THE PREVIOUS OWNER ASSURED ME I WOULD NOT HAVE TO PAY ADVELORUM TAXES, HE SAID THIS WAS TAKEN CARE OF. NOW ACCORDING TO THE TAG OFFICE I WILL HAVE TO PAY ANOTHER 800.00 OR SO FOR THE TAG WHICH I CAN'T GET WITHOUT A TITLE. *TR

NHTSA ID

10594997

Incident

Apr 15, 2011

Mileage

51,500 mi

VEHICLE WAS TRAVELING AT SLOW SPEED COMING UP TO A LIGHT WHEN THE BRAKES WERE APPLIED, AND THERE WAS NO RESPONSE TO THE BRAKES RESULTING IN AN ACCIDENT WITH TWO OTHER CARS. THERE WAS DAMAGE DONE TO THE CAR IN FRONT DUE TO THE COLLISION. WE TOOK THE CAR IN FOR A ROUTINE MAINTENANCE AND FOUND THAT THERE WAS A RECALL ON THE BRAKES. THEY REPLACED THE BRAKE PRESSURE SWITCH AND THAT HAS FIXED THE PROBLEM. WE NOTICED FROM THE VERY BEGINNING, THAT AT SLOW SPEEDS, IT REQUIRED WAY TOO MUCH PEDAL TO STOP THE CAR. THERE IS A THIRD PARTY INVOLVED IN THE WRECK WHO MAY SEEK BODY INJURY. *JS

NHTSA ID

10592458

Incident

Apr 27, 2014

Mileage

29,000 mi

THE FRONT CHROME INTERIOR DOOR HANDLES ON MY 2011 CHEVY CRUZE THAT I PURCHASED IS PEELING OFF. THE EDGES OF THE CHROME ARE EXTREMELY SHARP. BOTH MY WIFE AND I HAVE CUT OUR FINGERS ON BOTH FRONT DOOR HANDLES WHILE EXITING THE VEHICLE. IT IS NO PAPER CUT EITHER. PRETTY DEEP AND PAINFUL. I ENDED UP PLACING TAPE AROUND THE HANDLES AS A QUICK FIX FROM BEING CUT. WHEN I CONTACTED THE DEALERSHIP, I WAS TOLD IT WOULD BE $150 FOR A NEW HANDLE AND THAT IT DID NOT INCLUDE INSTILLATION. AFTER READING NUMEROUS COMPLAINTS ONLINE AND OBSERVING A COPY OF A LETTER FROM CHEVROLET ADMITTING THERE IS A DEFECT IN THE HANDLES, I WONDER WHY THERE HAS NOT BEEN A RECALL AS OF YET ON THIS ISSUE. *TR

NHTSA ID

10576084

Incident

Mar 27, 2014

Mileage

50,200 mi

TL* THE CONTACT OWNS A 2008 CHEVROLET CRUZE. THE CONTACT STATED THAT ON MULTIPLE OCCASIONS, THE LIFT GATE WOULD SPORADICALLY AND INDEPENDENTLY OPEN. THE INSTRUMENT PANEL LIGHT INDICATOR ILLUMINATED EACH TIME THE FAILURE OCCURRED INDICATING THAT THE LIFT GATE WAS AJAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53000. *TR

NHTSA ID

10567659

Incident

Feb 3, 2014

Mileage

53,000 mi

I WAS INVOLVED IN A FRONT END (MOSTLY DRIVERS SIDE OF CAR) COLLISION WHERE A PERSON RAN A RED LIGHT. BOTH OF OUR VEHICLES WHERE GOING BETWEEN 40 TO 50 MPH. ON IMPACT OF MY CAR NO AIRBAGS DEPLOYED. MY HEAD HIT THE STEERING WHEEL AND SIDE WINDOW. AFTER HAVING IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT FOR REPAIRS I MENTIONED THIS TO THE MECHANICS. I WAS TOLD THAT THE CAR HAD TO BE HIT IN CERTAIN SPOTS BEFORE THE AIRBAGS DEPLOY! SERIOUSLY? I DO NOT FEEL SAFE IN THIS CAR KNOWING THAT IF I AM INVOLVED IN A SERIOUS ACCIDENT THE AIRBAGS MAY NOT BE THERE TO SAVE MY LIFE! AND TO THINK THAT IS ONE REASON WHY I PURCHASED THE CAR WAS THE FACT IT HAD HIGH SAFETY STANDARDS! ABSURD. *TR

NHTSA ID

10533417

Incident

May 17, 2012

THE CHROME COATING ON THE INSIDE DRIVERS SIDE PLASTIC DOOR HANDLE IS FAILING. THE EDGES OF THE CHROME WHERE IT HAS SEPARATED FROM THE PLASTIC ARE RAZOR SHARP AND HAVE CAUSED MULTIPLE FAIRLY DEEP LACERATIONS TO MY FINGERS WHEN OPENING THE DOOR. I INQUIRED AT THE DEALER ABOUT THEM REPLACING THE PART UNDER WARRANTY BECAUSE ITS CAUSING ME INJURY DESPITE MY CAUTIOUSNESS WHILE OPENING THE HANDLE, THEY TOLD ME IT WASN'T COVERED AND WOULD BE AN EXPENSIVE FIX DUE TO THE LABOR INVOLVED. MY SECOND COMPLAINT IS THE HEAT WORKS INTERMITTENTLY AND WHEN TAKEN TO THE DEALER, THEY SAID I HAD A CRACKED THERMOSTAT HOUSING WHICH WOULD BE COVERED UNDER WARRANTY. THEY DID NOT FIX IT HOWEVER AND SIMPLY REFILLED MY ANTIFREEZE AND SAID THEY WOULD CALL ME TO HAVE IT FIXED WHEN THE PART CAME IN....THAT WAS ALMOST TWO WEEKS AGO. *TR

NHTSA ID

10503649

Incident

Mar 1, 2013

Mileage

72,000 mi