Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
127
Latest Dec 27, 2021
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
17%
of 731 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
11
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
5
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2011 Chevrolet Cruze submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 127 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming driver-assistance
The 25 most recent of 127, in the owner's own words
As I was on the highway, I was unable to pick up speed without feeling resistance! After awhile I couldn’t go past 25 mph and my car eventually gave out before I made it home. I had to call a tow to have them tow me to my park lot! A couple days went by and my car was able to drive through the parking and park in different spots. I am not sure what the problem may be but I just bought this car and it has been causing unsafe issues for about a year now! Please help!
NHTSA ID
11445156
Incident
Dec 24, 2021
Driver assistanceEngine
Filed Jun 22, 2021
The car cuts out and jerks (has no power) (no warning lights) when accelerating or staying at a steady speed with engine light coming on or flashing. I've reported to dealership. So far, Don't know the cause of problem.
NHTSA ID
11421801
Incident
Jun 19, 2021
Driver assistancePowertrain (other)
Filed Mar 23, 2021
MANY OCCURRENCES OF PUSHING THE ACCELERATOR, AND THE CAR HAVING A DELAYED REACTION TO ACCELERATE. THIS HAS ALMOST CAUSED COLLISIONS WITH OTHER VEHICLES WHEN COMING FROM A STOP IN A PARKING LOT ONTO A MAIN ROAD.
NHTSA ID
11404480
Incident
Mar 20, 2021
Mileage
80,000 mi
Driver assistancePowertrain (other)
Filed Oct 18, 2020
THE TRANSMISSION LEAKS SO MUCH WE PUT NEW FLUIDS IN ALMOST ON THE DAILY AND THERE'S ALWAYS SENSOR LIGHTS ON ON THE DASHBOARD
NHTSA ID
11365055
Incident
Sep 20, 2020
Mileage
230,000 mi
BrakesDriver assistanceEngine
Filed Oct 10, 2020
Crash reported
THE 2011 CHEVY CRUZE ECO HAS BEEN HAVING A COUPLE ISSUES FROM THERE BEING A SMALL OIL LEAK COMING FROM THE ENGINE IT DRIPS MORE AFTER DRIVING AND ALSO ANOTHER LITTLE LEAK TOWARD THE BACK OF THE CAR THEN ALSO MY STABLITRAK AND TRACTION CONTROL ISSUES KEPT ME FROM GETTING OUT OF AN ACCIDENT BECAUSE MY WHEELS DIDN'T MOVE THE WAY I PLANNED TOO, THE RADIATOR FAN ALSO HAS BEEN WORKING HARDER THEN USUALLY IT NON STOP IS BLOWING VERY HARD TO KEEP THE CAR COOL. LAST UNDER THE CAR THE BOTTOM TRAYS HAVE SOME OIL BUILDING UP AND BUILDING UP
NHTSA ID
11363711
Incident
Aug 5, 2020
Mileage
115,000 mi
Driver assistance
Filed Sep 17, 2020
WHEN ACCELERATING THE CAR IT TAKES A MOMENT TO ACTUALLY GO WHICH HAS LEFT ME SITTING IN INTERSECTIONS ETC. THIS IS A COMMON PROBLEM SINCE IT IS A WIRE RELAY NOT A CABLE RELAY SO IT CAUSES A DELAY IN SENDING THE MESSAGE TO THE MOTOR.
NHTSA ID
11355524
Incident
Aug 31, 2020
Mileage
140,000 mi
Driver assistanceSeat belts
Filed Aug 31, 2020
CRUZE CONTROL FAILS TO REMAIN SET AND TURNS OFF ON IT'S OWN RESULTING IN REDUCTION OF SPEED WHEN TRAVELING. REAR SEAT BELT BUCKLES BECOME NON-FUNCTIONAL AND WON'T FASTEN, POSING A SAFETY HAZARD AND MAKING THE REAR SEATS UNUSABLE FOR PASSENGERS.
NHTSA ID
11352185
Incident
Jul 18, 2019
Mileage
135,000 mi
Driver assistanceEngine
Filed Jul 28, 2020
TO WHOM THIS MAY CONCERN, THIS VEHICLE HAS ISSUES WITH STABILTRAK/TRACTION CONTROL. THIS VEHICLE HAS BEEN SERVICED ROUTINELY THROUGHOUT THE TIME I HAVE HAD IT. THIS VEHICLE WAS BROUGHT IN AT THE DEALERSHIP UPON RECEIVING THE LETTER FOR THE RECALL, I DO NOT THINK THIS WAS THOROUGHLY INSPECTED. IT WAS UNDER TEN MINUTES, THAT I WAS TOLD THE VEHICLE DIDN'T HAVE A PROBLEM. IN MY OPINION, THIS WAS TOTALLY INCORRECT. THE PROBLEM PERSISTED STILL TO THIS DAY. NOBODY REPORTED THIS PROBLEM, WHICH COULD BE A MAJOR SAFETY CONCERN FOR MY FAMILY AND I. THIS WILL BE THE FIRST INVESTIGATION INTO THIS MATTER. IF THE DEALERSHIP DID SAY THEY THOROUGHLY INSPECTED IT, WHY DIDN'T THEY REPORT THIS MATTER TO YOU, WHICH WOULD BE LANDERS MCCLARTY CHEVROLET, HUNTSVILLE AL. I HAVE DONE MAJOR RESEARCH AND THIS MATTER IS UNACCEPTABLE. THE DEALERSHIP WAS COMPLETELY IN THE WRONG. NONE OF THIS MATTER WAS HANDLED CORRECTLY, WHY DIDN'T I GET ANY DETAILS OR DOCUMENTATION. WHY WASN'T IT REPORTED?? I'M GONNA CONTINUE TO SEARCH FOR PAPERWORK, AND THE EXACT DATES WHICH I TOOK IT THERE. I WILL BE IN CONTACT WITH MY LAWYER, AND GET ANY PAPERWORK AND EVIDENCE REVIEWED. THE STABILTRAK LIGHT STAYS ON, AND CAUSED ME NOT TO GO INTO REVERSE. THE STEERING COMPLETELY WENT DOWN AND PARKING ASSIST, AS WELL AS TRACTION CONTROL IS ALWAYS ON. THIS HAS BEEN A COMPLETE DISASTER. I ASK YOU WITH COMPLETE SINCERITY, TO FOLLOW UP. MY FAMILY'S LIFE SHOULDN'T BE IN JEOPARDY BECAUSE OF AN IMPROPER INVESTIGATION. THIS DEALERSHIP WILL NEED TO TAKE FULL RESPONSIBLITY. I WILL UPLOAD AND PICTURES OR ATTACHMENTS THAT ARE NEEDED. KEEP IN MIND, THAT THESE ARE THE EXACT ISSUES THAT THIS VEHICLE WAS RECALLED FOR, THE SAME ENGINE WHICH IS THE 1.4 LITER TURBO, AND THE SAME MODEL THAT HAS BEEN RECALLED FOR THIS EXACT MALFUNCTION!
NHTSA ID
11341954
Incident
Jul 27, 2020
AirbagsDriver assistance
Filed Jun 22, 2020
Crash reported1 injury reported
ME AND MY BOYFRIEND WERE DRIVING IN CALCUTTA OHIO WE WENT TO PULL OUT OF A PARKING LOT TO GO TO MCDONALD'S AND WE LOOKED BOTH WAYS AND WE WERE CLEAR TO GO AND BY THE TIME WE HIT THE CENTER TURNING LANE AND STARTED TO TURN INTO MCDONALD'S AND A JEEP CAME FLYING OUT OF NO WHERE AND OUR VEHICLES COLLIDED CAUSING FRONT END DAMAGE. THE AIR BAGS FAILED TO DEPLOY IN THE CAR. *TR
NHTSA ID
11330084
Incident
Jun 20, 2020
Mileage
142,101 mi
Driver assistanceElectricalEngine
Filed Apr 27, 2020
MY VEHICLE WAS RECALLED FOR THE VALVE COVER GASKET WHICH MAY LEAK OIL AND DROP DOWN CAUSING A FIRE. I WAS TOLD BY THE DEALERSHIP THAT THIS WAS FIXED UPON TAKEN IT TO A MECHANIC BECAUSE THE OIL WAS DRIPPING DOWN CAUSING SMOKE AND THE PART THAT IT WAS DRIPPING ON WAS RED HOT WHICH WAS THE COIL WIRE. WAS IN FACT NOT FIXED.
NHTSA ID
11322420
Incident
Apr 22, 2020
Mileage
117,000 mi
Driver assistancePowertrain (other)
Filed Mar 11, 2020
THE CRUZE SPUTTERS OR HESITATES WHEN BRAKED OR IDLING, THE SERVICE TRACTION CONTROL, SERVICES STABILITRAK CAME ON ALONG WITH A FLASHING CHECK ENGINE LIGHT. I LOOSE POWER AND FEEL LIKE I'M NEEDING TO PRESS A LOT HARDER ON THE GAS TO ACCELERATE.
NHTSA ID
11317469
Incident
Mar 11, 2020
Mileage
131,468 mi
Driver assistanceEnginePowertrain (other)
Filed Feb 6, 2020
WE PURCHASED A 2011 CHEVY CRUZ WITH LESS THAN 100K MILES. IN THE 2 YEARS WE'VE HAD IT WE'VE REPLACED THE TRANSMISSION, OIL COOLER, AND ALL THE HOSES. THE FURTHEST WE'VE DRIVEN IT IS 400MILES IN A TRIP. WE HAVEN'T TAKEN IT UP MOUNTAINS, AND WE KEEP UP WITH MAINTENANCE
NHTSA ID
11307501
Incident
Oct 16, 2019
Driver assistanceSteering
Filed Jan 3, 2020
THE TRANSMISSION OF THE CAR IS NOT WORKING PROPERLY. IT JUMPS EVERY TIME I PRESS THE GAS PEDAL AND JUMPS WHEN THE CAR IS ON THE ROAD.
NHTSA ID
11296965
Incident
Dec 20, 2019
Mileage
153,000 mi
Driver assistance
Filed Dec 27, 2019
WELL IT WOULD KIND OF STALL WHEN I BEGAN TO GIVE IT GAS THE RPMS WOULD GO UP N REV BUT IT DIDN'T KICK N GO FOR A MIN THAN IT WOULD BE OK UNTIL U STOPPED JBSTARTED TO GO AGAIN THAN ONE DAY I WAS DRIVING N THE DRIVE WENT COMPLETELY OUT ON ME SO IT GOES IN EVERY GEAR BUT WON'T DRIVE
NHTSA ID
11291673
Incident
May 6, 2019
Mileage
141,891 mi
Driver assistanceSteeringSuspension
Filed Oct 4, 2019
FAILURE TO BE NOTIFIED OF SEVERE SAFETY DEFECT AFFECTING 2.2 CHEVROLET VEHICLES 6 OTHER RECALLS ALL SPECIFYING EXACT CONDITION (NHTSA SPECIAL COVERAGE BULLETIN 14232 POWER STEERING STICK SLIP LOCK UP ) BEGAN EXPERIENCING INTERMITTENT LOCK UP OF STEERING ON HIGHWAY ONE MONTH AGO STILL CONFUSED UNDER TERMS OF SPECIAL COVERAGE WARRANTY 10 YEARS 150K MILES GM CHEVROLET SR VP ALICIA S BOLER DAVIS AND CEO MARY BARRA *DT*JB CA LICENSE XXXXXXX REV TAX XXXXX XXXXXX PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
NHTSA ID
11266193
Incident
Sep 10, 2019
Mileage
55,430 mi
BrakesDriver assistance
Filed Aug 30, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 30 MPH, WHEN THE CONTACT RELEASED THE ACCELERATOR PEDAL, THE VEHICLE STOPPED ABRUPTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO DAVID STANLEY CHEVROLET (LOCATED AT 614 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139, (405) 632-3600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 43,163. *TR*JB
NHTSA ID
11252499
Incident
Jul 2, 2019
Mileage
43,163 mi
Driver assistanceEngine
Filed Jun 3, 2019
TAKATA RECALL PROBLEM IS UNKNOWN: 1. MY VEHICLE CONTINUES TO HAVE PROBLEMS WITH HEATING/COOLING SYSTEM. THE VEHICLE LOOSES ANTIFREEZE, THE CASING GETS HOT AND ACTS AS THO ITS OVERHEATING TRIGGERING THE FAN TO COME ON AND STAY ON. THERE ARE NO NOTICEABLE LEAKS; IT HAS BEEN AT HE CHEVY DEALER AND SEVERAL OTHER MECHANICS WHO CAN FIND NO RADIATOR LEAKS. THE ENGINE COIL, HOSES, AND HEATING COIL HAVE BEEN CHANGED AND IT CONTINUES TO GET HOT. THE VEHICLE IS RUNNING WHEN THESE ISSUES OCCUR. 2. THE TRACKING SYSTEM LIGHTS STAYS ON CONSTANTLY. NO RECORD OF A PROBLEM BY CHEVROLET SERVICE CENTER OR ANY OTHER SERVICE CENTER WHO HAS USED DIAGNOSTICS TO DETERMINE WHY THE LIGHT STAYS ON. 3. SERVICE ENGINE LIGHT STAYS ON CONSTANTLY. THE ENGINE COIL HAS BEEN REPLACED; NO OTHER ENGINE PROBLEMS ARE IDENTIFIED WITH DIAGNOSTICS.
NHTSA ID
11217575
Incident
Feb 28, 2015
Mileage
83,000 mi
Driver assistanceElectricalEngine
Filed May 2, 2019
Fire reported
ME AND MY KIDS WERE DRIVING DOWN THE HIGHWAY WHEN MY 2011 CHEVY CRUISE JUST LOST POWER AND MY ENGINE STOPPED WORKING... IT WILL NOT START UP AT ALL. MECHANIC CANT FIGURE OUT WHY. I'VE GOT TONS OF SENSORS GOING OUT EVERYTIME I TURN AROUND AND I AM A MOTHER OF A DISABLED SON. WE WERE ON AT PARKWAY GOING 65 TO 60 MPH. IT COULD HAVE BEEN VERY BAD. IT HAPPENED ED IN MADISON VILLE KY
NHTSA ID
11205148
Incident
Apr 25, 2019
Mileage
150,000 mi
Driver assistanceEnginePowertrain (other)
Filed Apr 22, 2019
CAR SEEMS TO STALL WHILE DRIVING (RECURRENT/ CONSTANT PROBLEM FOR 4 MONTHS: CAR HAS < 65K MILES). ENGINE/ LOSS OF STABILITRACK LIGHTS COME ON AND ENGINE REVS HIGH WITHOUT SPEED. LIGHTS ON RADIO BLINK AND ENGINE/OIL/ COOLANT LEAKS. DESPITE ATTEMPTS TO FIX PROBLEMS, CAR CONTINUES TO STALL OUT, LEAVING DRIVER STRANDED IN ROADWAY. ENGINE REBOOTS ARE TEMPORARY FIX, BUT THE COMPUTER SEEMS TO BE TAKING OUT SYSTEMS 1 BY 1. GM SPECIALIST HAD CAR FOR 2 WEEKS IN JANUARY & COULD NOT SOLVE.
NHTSA ID
11202971
Incident
Apr 19, 2019
Mileage
63,000 mi
Driver assistanceElectricalSteering
Filed Apr 10, 2019
TAKATA RECALL. RECENTLY WHILE DRIVING, MY CAR WILL RANDOMLY SAY SERVICE STABILITRAK OR SERVICE TRACTION CONTROL WHENEVER I TURN THE WHEEL BACKING UP BUT WASN'T AFFECTING THE CAR IN ANY WAY AS FAR AS I COULD TELL. MY HEADLIGHTS WOULD ALSO FLICKER AT THE SAME TIME SO I FIGURED IT HAD TO BE SOMETHING ELECTRICAL. YESTERDAY WHILE TURNING ONTO A DIFFERENT STREET AND TODAY WHILE DRIVING STRAIGHT DOWN A STREET I LOST POWER STEERING.
NHTSA ID
11195510
Incident
Apr 9, 2019
Mileage
114,500 mi
Driver assistanceEngineFuel system
Filed Apr 7, 2019
MY CAR IS HARD SHIFTING AND NO GM DEALER CAN FIGURE IT OUT THEY SAY NOTHING BUT TAKE MY MONEY AND MY CAR WILL ALERT TRANSMISSION HOT IDLE ENGINE VERY SCARY HAS EVEN UP AND STOPPED GOING 35 MILES IN MY HOMETOWN
NHTSA ID
11194511
Incident
Apr 1, 2019
Mileage
120,000 mi
Driver assistancePowertrain (other)
Filed Mar 25, 2019
I WENT AND GOT THIS VEHICLE FROM CHRYSLER DODGE JEEP RAM OF ROME GA AND I WAS DRIVING AND OUT OF NOWHERE THE CAR ACTED LIKE IT DIDN'T WANT TO GO FORWARD IN TRAFFIC AND THE SPEED STAYED ON 0 AND IDLED OUT ON ME. WHEN I TRIED TO TURN RIGHT MY CAR WOULDN'T GO AND SOMEBODY HAD TO PUSH MY VEHICLE. WHEN I TRIED TO DRIVE IT, IT WAS IN DRIVE AND WOULDN'T GO 20 MPH. I GOT THE VEHICLE MARCH 13 AND HAVEN'T HAD IT FOR A MONTH AND EXPERIENCED THIS.IT WAS A VERY SCARY SITUATION AND I FELT LIKE I COULD HAVE LOST MY LIFE. I WAS TRYING TO TURN AND PUT OF NOWHERE IT WOULDN'T GO OVER 20 MPH.MOST SCARIEST SIRTIATION EVRER..
NHTSA ID
11191240
Incident
Mar 23, 2019
Mileage
126,844 mi
Driver assistanceFuel system
Filed Mar 11, 2019
I HAVE SEVERAL ISSUES WITH THIS CAR I HAVE A MECHANIC LOOKING AT IT NOW AND I CAN GIVE YOU A DETAILED REPORT OF EVERY THING HE FINDS WRONG WITH IT WHEN HE IS DONE I DO KNOW THAT I LOSS ENGINE POWER IN THE MIDDLE OF THE STREET WHILE WAITING TO TURN AT A LIGHT
NHTSA ID
11185751
Incident
Mar 10, 2019
Mileage
133,000 mi
Driver assistanceEngineOther / unspecified
Filed Jan 15, 2019
WHILE DRIVING ON HIGHWAY A MESSAGE SAYING REDUCED ENGINE POWER CAME ON AND VEHICLE WOULD NOT ACCELERATE. ALSO THE SERVICE TRACTION CONTROL LIGHT CAME ON WITH IT AND SERVICE STABILITRAK CAME ON AS WELL.
NHTSA ID
11170083
Incident
Jan 15, 2019
Mileage
168,000 mi
Driver assistance
Filed Nov 10, 2018
Crash reported2 deaths reported
ON OCTOBER 19,2018 MY IN LAWS WERE TRAVELING NORTH ON ROUTE 61 IN PENNSYLVANIA. THEY CAN TO A RED LIGHT AND RAN INTO THE BACK OF A MINIVAN AND THE AIRBAGS DEPLOYED. THEN WE DONT KNOW WHAT HAPPENED, BUT THE CAR ACCELERATED AND WENT THE LENGTH OF A FOOTBALL FIELD AND THEY HIT A POLE AND MY MOTHER IN LAW DIED INSTANTLY AND MY FATHER IN LAW DIED AT 5:10 AM.MY CONCERN IS WHY ISN'T IT AN INDUSTRY STANDARD THAT ONCE THE AIRBAGS ARE DEPLOYED THE THROTTLE DOESN'T SHUT DOWN. IF THE THROTTLE WOULD HAVE NOT WORKED THEY WAY STILL BE ALIVE.IF YOU CANT HELP ME COULD YOU SEND ME IN THE RIGHT DIRECTION.
NHTSA ID
11150727
Incident
Oct 19, 2018
Mileage
68,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own