2011 Chevrolet Cruze Other / unspecified Problems

2011 CHEVROLET CRUZE. CONSUMER WRITES SEEKING INFORMATION ABOUT ANY RECALLS ISSUED FOR THIS VEHICLE. *LD *TR

NHTSA ID

11185310

Incident

Feb 23, 2019

WHILE DRIVING ON HIGHWAY A MESSAGE SAYING REDUCED ENGINE POWER CAME ON AND VEHICLE WOULD NOT ACCELERATE. ALSO THE SERVICE TRACTION CONTROL LIGHT CAME ON WITH IT AND SERVICE STABILITRAK CAME ON AS WELL.

NHTSA ID

11170083

Incident

Jan 15, 2019

Mileage

168,000 mi

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHEN RELEASING THE BRAKE PEDAL, THE VEHICLE ABRUPTLY JERKED AND SHOOK. WHEN THE BRAKE PEDAL WAS COMPLETELY RELEASED, THE VEHICLE JERKED WITH FORCE AND SHOOK. THE CONTACT HAD TO WAIT A FEW SECONDS FOR THE VEHICLE TO STOP JERKING AND SHAKING IN ORDER TO ENGAGE THE ACCELERATOR PEDAL. THE FAILURE WAS EXPERIENCED EVERYDAY AND THE STABILITY CONTROL, TRACTION CONTROL, AND CHECK ENGINE INDICATORS ILLUMINATED DURING THE FAILURE. THE FAILURE NORMALLY OCCURRED WHEN THE VEHICLE WAS DRIVEN 42 MPH OR LESS. HOWEVER, WHEN DRIVING 55 MPH OR MORE, THE FAILURE WAS NOT EXPERIENCED. AFTER THE JERKING AND SHAKING WOULD END, THE VEHICLE TOOK A FEW MINUTES TO REACH 55 MPH OR MORE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

NHTSA ID

11093216

Incident

May 8, 2018

Mileage

93,000 mi

NTSB: 2011 CHEVROLET CRUZE: CONSUMER STATED THE CAR GOES FROM NORMAL DRIVING SPEED, AND IT WILL IMMEDIATELY DROP TO 2-5 MPH WITH A MESSAGE STATING "LOW ENGINE MODE, SERICE STABILITRACK" SEE 10839439 *SS

NHTSA ID

10861841

Incident

Jul 29, 2015

THE OUTER RIM OF THE WHEEL BROKE OFF FROM THE INNER 'STAR' OF THE WHEEL LEAVING THE INNER PART OF THE RIM AND THE LUG NUTS ATTACHED TO THE CAR. THE TIRE AND OUTER RIM DETACHED FROM THE CAR CAUSING DAMAGE TO THE CAR'S BODY. THE CAR FELL TO THE PAVEMENT WHEN THE OUTER RIM BROKE AWAY CAUSING BODY DAMAGE TO THE FRONT END OF THE CAR. THIS OCCURRED AROUND 7:30PM ON 2/29/2016. THE PAVEMENT WAS DRY, CLEAR AND FREE OF DEBRIS.

NHTSA ID

10854678

Incident

Feb 29, 2016

Mileage

59,663 mi

UPON STARTING MY VEHICLE BOTH THE STABILITRAK AND TRACTION LIGHTS WERE ON, TURNED THE VEHICLE OFF AND THEN BACK ON. LIGHTS REMAINED ON, FIRST REPAIR PLACE SAID STABILITRAK SENSOR, SECOND SAID IT WAS THE WHEEL BEARING. BECAUSE OF THE DIFFERENCES IN OPINION I TOOK IT TO A CHEVY DEALER WHO THEN TOLD ME THE WIRES HAD GONE BAD AND NEEDED TO BE REPLACED AT THE COST OF $300. I CONTINUE TO HAVE ELECTRONIC ISSUES WITH THIS VEHICLE AFTER REPLACING THE BCM TWICE. SOMETHING NEEDS TO BE DONE. *TR

NHTSA ID

10703471

Incident

Mar 27, 2015

Mileage

83,000 mi

WHEN DRIVING IN FREEZING TEMPERATURES MY WINDOWS BEGIN TO FOG AND FROST ON THE INSIDE OF ALL 4 WINDOWS, THE REAR WINDOW, AND THE CORNERS OF THE WINDSHIELD. AFTER DRIVING ABOUT 10 - 15 MINUTES WITH THE DEFROSTERS BLOWING WARM AIR, THE CAR IS UNABLE TO CLEAR THE FROST. AND BY THEN, THE FROST HAS BUILT UP ENOUGH TO THE POINT TO WHERE I CANNOT SEE OUT OF EITHER DRIVERS OR PASSENGER SIDE WINDOW. THIS CAR WAS BROUGHT TO LUPIENT CHEVROLET IN BLOOMINGTON, MN (WHERE IT WAS PURCHASED 6 MONTHS AGO). IT WAS LOOKED AT FOR A WEEK IN WHICH THE SERVICE MANGER INFORMED ME THAT THERE IS NO FIX FOR THIS PROBLEM DUE TO THE ENGINE BEING TOO SMALL TO KEEP UP WITH COLD WINTER CONDITIONS. *TR

NHTSA ID

10678918

Incident

Nov 17, 2014

Mileage

42,000 mi

THREE WEEKS AGO, I STARTED HEARING A NOISE FROM THE BACK LEFT TIRE. TWO DAYS AGO THE ESP AND TRACTION LIGHT WENT ON AS WELL AS THE BRAKE FLUID LIGHT. EVERYTHING JUST STARTED HITTING AT THE SAME TIME. I THINK THE CAR IS RIGGED TO HAVE EVERYTHING GO BAD ONCE THE WARRANTY PERIOD IS UP. WOULD LIKE TO KNOW IF THIS IS COVERED SINCE SO MANY PEOPLE ARE HAVING PROBLEMS WITH IT. I CAN'T AFFORD TO FIX IT BUT THIS IS MY ONLY MEANS OF TRANSPORTATION. *TR

NHTSA ID

10672050

Incident

Jan 11, 2015

Mileage

69,900 mi

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 73 MPH, THE VEHICLE DECELERATED AND THE TRACTION CONTROL, POWER STEERING, AND TRANSMISSION HOT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,000.

NHTSA ID

10640853

Incident

Aug 8, 2014

Mileage

1,000 mi

HELLO, MY NAME IS [XXX] AND I AM AN ISRAELI CITIZEN. I OWN A CHEVROLET CRUZE 2011, ISRAELI VIN: [XXX]. I READ THE ARTICLES REGARDING ISSUES FOUND IN THE VEHICLE'S IGNITION SWITCH FOR SOME CHEVROLET MODELS BUT I HAVEN?T READ ABOUT CRUSE AS A SUSPECT TO SUCH AN ISSUE. I WANTED TO PAY YOUR ATTENTION TO AN ISSUE I HAD WITH MY CAR AROUND 1.5 YEARS AGO WHICH IS SIMILAR BEHAVIOR TO WHAT YOU FOUND OUT WITH THE OTHER MODELS. AFTER STARTING THE ENGINE WHILE IN PARKING, I SWITCHED THE GEAR TO REVERSE AND STARTED TO DRIVE BACK TO GET OUT OF THE PARKING SPACE WHEN SUDDENLY I LOST THE STEERING OF THE WHEEL (LIKE THERE WAS NO OIL PRESSURE) AND LOST THE BRAKES (THE PADDLE WAS STIFF AND DID NOT CONTROL THE WHEELS). DURING THE INCIDENT MY FAMILY, INCLUDING MY WIFE, WAS WITH ME IN THE CAR. MY WIFE IMMEDIATELY UNDERSTOOD THAT SOMETHING WAS WRONG AND STARTED TO ASK ME WHAT IS THE MATTER (SHE WAS AN EYE WITNESS TO THE SCENARIO). I HAD TO SHUT DOWN THE ENGINE (TURNED THE KEY TO OFF) AND STARTED THE ENGINE BACK AGAIN IN ORDER FOR THE CAR TO START REACTING PROPERLY AGAIN. NEEDLESS TO SAY MY WIFE AND I WERE SHOCKED BY THIS AND I TOOK THE CAR ON THE MORNING OF THE NEXT DAY TO THE FORMAL CHEVROLET GARAGE TO REPORT THE INCIDENT AND REQUEST THEM TO CHECK WHAT WENT WRONG HERE (AS THE FORMAL GARAGE ? THEY HOLD AN HISTORICAL RECORD OF MY COMPLAINT). AFTER I WAS TOLD BY THE GARAGE THAT THEY COULDN'T FIND ANY PROBLEM, I HAD NO CHOICE BUT TO ACCEPT THE CAR BUT IT BUGGED ME UNTIL PRESENT TIME. IN ORDER TO MAKE SURE YOUR INVESTIGATION WILL NOT SKIP A POSSIBLE FATAL ISSUE WITH THE CRUSE MODEL (IF THE ISSUES ARE THE SAME), I SIMPLY WANTED TO POINT YOUR ATTENTION TO MY SMALL ?ADVENTURE?. PLEASE FEEL FREE TO CONTACT ME AND I WILL BE HAPPY TO ASSIST YOU FURTHER (IF NEEDED) ? EMAIL: [XXX] CELLULAR:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10639448

Incident

Apr 1, 2013

Mileage

40,000 mi

THIS EXACT SAME THING HAS HAPPENED 2 TIMES. WHILE DRIVING NORMALLY 'SERVICE ESP' AND 'SERVICE TRACTION CONTROL' WARNINGS COME ON ALONG WITH THE ENGINE LIGHT AND THE 'STABILITRAK' LIGHT. THE ENGINE REMAINS RUNNING BUT DOES NOT SUPPLY POWER TO THE WHEELS RESULTING IN A TOTAL LOSS OF POWER TO THE CAR. THE FIRST TIME IT HAPPENED, I TOOK IT TO A CERTIFIED CHEVY DEALER WHO TOLD ME IT WAS A BATTERY ISSUE AND REPLACED THE BATTERY. DIDN'T WORK. HAPPENED AGAIN WITHIN A WEEK. THIS SITUATION IS VERY UNSAFE AS THE VEHICLE COULD BE STUCK POWERLESS IN THE MIDDLE OF A TURN OR A NUMBER OF OTHER DANGEROUS SITUATION. THE CAR IS NOT ON GM'S RECALL LIST FOR ANY OF THE ONGOING RECALL ISSUES. *TR

NHTSA ID

10615002

Incident

Jul 19, 2014

Mileage

65,625 mi

WHILE DRIVING 45MILES AN HOUR THE A/C SHUT OFF AND THE SPEED WAS REPLACED BY AN ERROR THAT SHOWED THAT THE A/C WAS SHUTTING DOWN DUE TO ENGINE LEVELS. HOWEVER THE LEVEL WAS NOT HIGH. THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR INTO THE DEALERSHIP HOWEVER THEY ARE UNABLE TO PIN POINT THE PROBLEM OR DETERMINE THE CODE FOR THE LIGHT. THE VEHICLE WILL NOT PASS INSPECTION AND THEREFORE I AM UNABLE TO DRIVE THE VEHICLE. *TR

NHTSA ID

10608143

Incident

Jul 1, 2014

Mileage

28,686 mi

I AM VERY ANGRY THAT CHEVROLET HAS BEEN ALLOWED TO GREENLIGHT HACKSAWING THE CHEVY CRUZE'S ENGINE GUARD AS AN ACCEPTABLE FIX TO THEIR SAFETY RECALL. MY HUSBAND AND I ARE VERY UNCOMFORTABLE WITH ALLOWING OUR DEALERSHIP TO SAWZALL THE ENGINE GUARD APART. WE ARE MORE CONCERNED ABOUT THE SAFETY OF OUR VEHICLE AFTER THIS PROCEDURE IS DONE THAN NOT HAVING IT DONE AT ALL. CHEVY FORUMS ARE LODGING COMPLAINTS OF INCREASED NOISE, TROUBLE WITH CONTROL AS WIND GOES INTO THE OPEN ENGINE COMPARTMENT, AND THE ENGINE COMPARTMENT BEING LEFT OPEN TO THE ELEMENTS. CHEVY SHOULD HAVE TO PROVIDE AN ACCEPTABLE RE-DESIGN OF THE ENGINE GUARD, AND FIX THEIR MISTAKE. WHY HASN'T THE NHTSA PRESSURED THEM TO TAKE THIS SERIOUSLY AND COME UP WITH A SOLUTION THAT DOES NOT HURT CHEVY CRUZE OWNERS? *TR

NHTSA ID

10479270

Incident

Oct 8, 2012

Mileage

13,700 mi

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED THAT THE TIRE PRESSURE LIGHT WAS ILLUMINATED, INDICATING THAT THE THE FRONT PASSENGER SIDE TIRE WAS FLAT. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE WAS FLAT AND NOT THE FRONT PASSENGER SIDE TIRE, AS THE WARNING LIGHT INDICATED. THE CONTACT REPLACED THE TIRE WITH THE SPARE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 26,861.

NHTSA ID

10450291

Incident

Mar 4, 2012

Mileage

26,861 mi

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE BLEW AND DETACHED FROM THE RIM WHILE DRIVING 70 MPH. THE VEHICLE DID NOT COME EQUIPPED WITH A JACK OR A SPARE TIRE. THE CONTACT STATED THAT THERE WAS A COMPRESSOR IN THE TRUNK, BUT IT DID NOT WORK FOR A BLOWN TIRE. THE FAILURE MILEAGE WAS 11,100. UPDATED 10/18/11*LJ UPDATED 11/14/11

NHTSA ID

10425259

Incident

Sep 13, 2011

Mileage

11,100 mi

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION FAILED TO SHIFT AND THERE WAS AN ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS, WHERE THE TECHNICIAN REPLACED THE FAULTY TRANSMISSION. IN ADDITION, THE DRIVER'S SIDE REAR VIEW MIRROR WOULD EMIT A LOUD WHISTLING NOISE WHENEVER THE VEHICLE WAS IN MOTION. THE DEALER WAS IN THE PROCESS OF REPLACING THE MIRROR. THERE WAS ALSO A LARGE HOLE IN THE AIR CONDITIONER COMPRESSOR, WHICH REQUIRED REPLACEMENT. THE CONTACT ALSO STATED THAT THE EXTERIOR BODY PAINT WAS PEELING NEAR THE FRONT PASSENGER SIDE HEADLIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 64.

NHTSA ID

10418323

Incident

May 3, 2011

Mileage

64 mi

I BOUGHT A 2011 CRUZE AND PART OF THE SELLING POINT WAS THAT IT WAS BLUETOOTH EQUIPPED. MORE AND MORE STATES ARE PASSING HANDSFREE LAWS AND THE BLUETOOTH WAS IMPORTANT TO ME. IT WORKED MAYBE 2 MONTHS. THE PHONE WILL NOT STAY CONNECTED. IT CONNECTS FOR A MINUTE THEN DISCONNECTS FOR A MINUTE AND CONTINUES THIS CYCLE. I COMPLAINED TO CHEVROLET AND THE LADY SENT ME TO THE DEALER TO CHECK FOR UPDATES. I DID BUT THE DEALER STATED THAT IT WAS THE PHONE. COME TO FIND OUT, GM HAS A LIST OF PHONES THAT ARE SUPPOSED TO WORK WITH THE CRUZE. ALL OF THEM DON'T EVEN WORK. I'VE BEEN BOUNCED ALL OVER TO DIFFERENT REPAIR SHOPS TO NO AVAIL. IF YOU WILL LOOK BACK, GM HAS ALREADY HAD OTHER RECALLS IN THE PAST AND IT SEEMS THAT THE ONSTAR MODULE DID NOT LIKE JUST ANY BLUETOOTH PHONE. IT SEEMS THAT IF THE ONSTAR MODULE IS REPLACED, THE BLUETOOTH PROBLEM STRAIGHTENS OUT. I CAN'T GET THAT ACROSS TO THE DEALER BECAUSE THE ONSTAR PHONE IS WORKING AND THEY WON'T REPLACE IT. WITH A LITTLE INTERNET WORK, YOU CAN FIND ALL KINDS OF FORUMS COMPLAINING ABOUT THE CRUZE'S BLUETOOTH. *TR

NHTSA ID

10407320

Incident

May 31, 2011

Mileage

500 mi

THE DRIVER'S SIDE FLOOR MATS ON OUR 2011 CHEVY CRUZE ARE SUPPOSED TO ATTACH TO TWO RUBBER PINS ON THE FLOOR CARPET. HOWEVER, THE ATTACHING MECHANISM DOES NOT WORK AND THE FLOOR MATS ARE EASILY PUSHED FORWARD AND BEGIN BUNCHING UP UNDERNEATH THE GAS AND BREAK PEDALS. THIS IS A DANGEROUS SITUATION. I AM LOOKING AT TEMPORARILY REPLACING THE MATS WITH A HEAVIER RUBBERMAID MAT. CHEVY NEEDS TO FIX THIS PROBLEM IMMEDIATELY. *TR

NHTSA ID

10397278

Incident

Apr 1, 2011

Mileage

300 mi

WHILE TEST DRIVING THE NEW 2011 CHEVY CRUZE I NOTICED THAT THE WINDSHIELD IS VERY SMALL AND THE REARVIEW MIRROR BLOCKS THE DRIVERS VIEW IM AND AVG 5'6 AND I COULD NOT SEE VERY WELL AT ALL . WHEN I TOLD THE DEALER ABOUT IT I WAS ENCOURAGED TO MOVE ON TOP ANOTHER VEHICLE IF I DIDN'T LIKE IT. I FEEL THIS ITS A SAFETY HAZARD . *TR

NHTSA ID

10396863

Incident

Apr 19, 2011

Mileage

25 mi

I AM REPORTING A POTENTIALLY DANGEROUS SITUATION IN THE 2011 CHEVY CRUISE. THE FRONT DRIVER'S SIDE FLOOR MAT DOES NOT STAY FASTENED TO THE PINS ON THE FLOOR AND BUNCHES UP BENEATH THE GAS PEDAL PREVENTING ACCELERATION. THIS IS A VERY DANGEROUS SITUATION AND COULD RESULT IN A POTENTIALLY DEADLY ACCIDENT. I HAVE REMOVED THE FLOOR MAT. GM NEEDS TO CORRECT THIS SITUATION. *TR

NHTSA ID

10379915

Incident

Jan 21, 2011

Mileage

134 mi