Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2003 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 265 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 265, in the owner's own words
My car sometimes cuts off while driving. Was on highway 301 running about 60 mph in the middle lane and just lost power no warning. No code no nothing. Sacred me, I truly feel that's a safety issue, for me and the cars behind me. It's bad not knowing when or where this will happen again.
I have a 2003 Chevrolet Impala! Look it up on the internet, and you will see that the failure rate of the GM passlock system is huge, and massively expensive to repair! In fact from a inside relative, says GM makes more money in parts, and repairs than on selling a new vehicle! This is without doubt a premeditated flow to rip off the public! This is in fact insensitive for GM to engineer a constant, and ongoing failure of the of its vehicles! This passlock defect can not be fixed by accessing the cars computer! It should be that easy but it is not a option. Being stranded by this defect is life threatening. The problem is the Passlock system that has failed for me, and hundreds of thousands owners of GM vehicles, and tens of millions of dollars in repairs that GM should be forced to repair, at no costs, past, and present to the owners, and including towing, and a rental car! The passlock defect, and failure completely locks up the cars entire electrical system, so the owner can not start, or even open the trunk of their car in a emergency! After it happens you can’t even access the car radio to reset back to the original factory functions! Even if you disconnect the battery, to get this accomplished, it will be a short while before it happens again! It is crazy expensive just to diagnose this problem! Please note that this is not just a Impala problem! This passlock defect falling involves dozens of Models of all types, old, and new. These vehicles number in the many hundreds of thousands over decades! Many tens of millions of dollars in repairs, and hundreds of thousands waiting to happen! This needs to be addressed at a government level! We won’t to see some consumer protection, and Justice! Thank you for your time, and consideration! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
VEHICLE FIRE. VEHICLE CAUGHT FIRE WHILE CRUISING AT HIGHWAY SPEEDS. VERY DANGEROUS. VEHICLE IS A TOTAL LOSS.
VEHICLE DIDN'T START, SECURITY LIGHT WAS FLASHING, WAS TOLD TO TURN THE KEY INTO THE 'ON' POSITION AND WAIT EXACTLY 10 MINUTES BEFORE TRYING TO START IT. IT WORKED, BUT THE ISSUE BECAME WORSE AND WORSE UNTIL IT NO LONGER STARTED. WAS THEN TOLD TO REPLACE KEYS, DID THAT, SAME ISSUE. WHEN BLINKERS WERE USED, A LOUD BUZZING NOISE OCCURRED AND EVERY LIGHT ON THE DASH LIT UP, THE GEAR SHIFT LABELS BEGAN FLICKERING AND THE STEREO DID AS WELL. THE DEALERSHIP HAS REPLACED THE BCM AND THE IGNITION SWITCH, AND IT HAD FINALLY STARTED, UNTIL I WENT TO TRY TO GO SOMEWHERE. NO ONE KNOWS WHAT IS GOING ON AND MULTIPLE PEOPLE HAVE SAID THAT THIS ISSUE IS VERY COMMON IN THIS TYPE OF VEHICLE.
2003 CHEVROLET IMPALA 3.4L IS DIFFICULT TO START, REPLACED MANY PARTS TO TRY AND FIX: FUEL FILTER, FUEL PUMP, SPARK PLUGS AND WIRES, OXYGEN SENSORS, FUEL EVAP VALVE, AND THROTTLE CONTROL. VEHICLE CURRENTLY HAS 52,XXX MILES. SECURITY LIGHT FLASHES, WAS ABLE TO PULL ERROR CODE P1626: THEFT DETERRENT FUEL ENABLE SIGNAL NOT RECEIVED. KEYS ARE ORIGINAL TO CAR, I HAVE TRIED TO RE-LEARN KEYS TO VEHICLE WITH NO SUCCESS. NUMEROUS REPAIRS ARE LISTED UNDER THIS ERROR CODE, INCLUDING THE REPLACEMENT OF THE BCM, AND THIS DOESN'T ALWAYS FIX THE PROBLEM. THIS ISSUE NEEDS TO BE RESEARCHED FURTHER.
MY AIR BAG LIGHTS ARE ON ALL THE TIME, I HAVE TO CHANGE MY BRAKES EVER 2 MONTHS BC THEY START TO LOCK UP AND GO THROUGH BRAKE PADS LIKE NOTHING. I ALSO HAVE ELECTRONICAL PROBLEMS MY BLINKERS WORK WHEN THEY WANT TO AN WHEN IT STARTS TO NOT WORK MY LIGHTS DIM IF THE RADIO IS ON IT TURNS DOWN IT'S HAPPENING MORE AN MORE
VEHICLE WILL NOT START SOMETIMES AFTER DRIVING WILL USUALLY HAVE TO GIGGLE THE KEY IN THE IGNITION TO GET THE VEHICLE STARTED BACK UP..NHTSA RECALL #14V400
I RECENTLY RECEIVED A ALERT FROM MY CREDIT KARMA STATING THAT I HAD A RECALL ON MY 2003 CHEVY IMPALA FOR A ELECTRICAL SYSTEM: IGNITION RECALL #213545. I PAID OUT OF POCKET TO GET THIS RECALL FIXED BACK IN FEB OF THIS YEAR AND WOULD LIKE TO KNOW HOW CAN I GET A REINBURSMENT FOR THAT RECALL.
UNDER THE HOOD FIRE AND UNINTENDED KEY ROTATION. MAYBE 5 DAYS AFTER I TOOK MY VEHICLE INTO TC CHEVY (IN ASHLAND OREGON) TO HAVE THE 2 RECALLS REPAIRED ON IT. I TRIED TO START MY CAR AND IT CAUGHT ON FIRE DOWN BY THE FRONT BUMPER AND THE FLAMES MADE IT TO THE BACK SIDE OF THE MOTOR AND IGNITED THE FUEL LINES CAUSING A MINI EXPLOSION UNDER THE HOOD, MEAN WHILE I'M SITTING IN THE DRIVER'S SEAT. I JUMPED OUT OF THE CAR NEARLY HAVING THE LIFE SCARED OUT OF ME, I POPPED THE HOOD AND GRABBED MY HOUSE GARDEN HOUSE AND STARTED TO TRY AND PUT THE FIRE OUT AND MINIMIZE THE DAMAGE TO MY VEHICLE WHILE I WAITED FOR THE FIRE DEPARTMENT TO REACH MY HOUSE. THE FIRE DEPARTMENT SHOWED UP AND WAS ABLE TO GET THE FIRE PUT OUT ALMOST TORCHING ONE OF THE FIREFIGHTERS HEAD WHEN THE FUEL PUMP KICKED ON WITHOUT THE KEYS IN THE IGNITION AND STARTED SHOOTING GASOLINE REIGNITING THE FIRE. I'M LUCKY THE FIRE DIDN'T BURN DOWN MY HOUSE AND MY NEIGHBOR'S HOUSE THAT DAY SEEING HOW THE FIRE CAUGHT THE BUSH NEXT DOOR ON FIRE AND THERE WAS FLAMES 14 FT IN THE AIR. SEE CHEVY AND GM HAVE BEEN TRYING TO ACT LIKE THE FIRE AND THE DAMAGE TO THE VEHICLE IS MY OWN FAULT AND NONE OF THEIR OWN EVEN THOUGH THE TECHNICIAN SAYS NONE OF THE REPAIRS WERE ACTUALLY DONE. I'VE BEEN TRYING TO GET AN INVESTIGATION DONE AND THEY'RE TRYING TO PUSH MY CLAIM ASIDE AND SWEEP IT UNDER THE RUG. MY VEHICLE WAS PARKED IN MY DRIVEWAY AT MY HOME RIGHT NEXT TO A BUSH NOT MY NEIGHBOR'S HOUSE IS RIGHT UP AGAINST. PLEASE LOOK INTO THIS SO THAT IT DOESN'T GET SWEPT UNDER THE RUG. PLEASE HELP ME. I ALSO HAVE THE FIREFIGHTERS REPORT.
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO COAD CHEVROLET IN CAPE GIRARDEAU, MISSOURI, 573-335-5581 TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) IN APPROXIMATELY APRIL OF 2017. THE DEALER PROVIDED THE CONTACT WITH A TWO KEY RING HOLDER. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE ACCORDING TO SPECIFICATIONS ON THE LETTER ORIGINALLY RECEIVED, WHICH SPECIFIED THAT AN INSERT IN THE KEY SLOT WAS SUPPOSED TO BE PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *TT UPDATED 8/28/18*JB *TT *JB
VEHICLE IS IN PARKED AND IM ABOUT TO START THE VEHICLE IT SEEMS TO SLOWLY FAIL OR BACKFIRES DURING MULTIPLE TIMES OF TRYING. WHILE IN MOTION ON THE STREETS DRIVING AT 10-35 MPH OR IN MOTION ON HWY 40-65 MPH THE VEHICLE WILL SHUT OFF OR SOMETIMES IT WOULD LOSS POWER EVEN IF MY FOOT IS ON THE GAS PETAL. ON HWY THIS COULD CAUSE A SERIES ACCIDENT
I'VE HAD ALLOT OF THINGS REPLACED UNDER THE HOOD, I SMELL THINGS BURNING, EVERY MECHANIC TELL ME U HAVE AN ELECTRICAL PROBLEM. MY CAR HAS BEEN DOWN ALL CAUSE ELECTRICAL ISSUES
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START AND THE SECURITY WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED PALM CHEVROLET AT (352) 484-0733 (LOCATED AT 2300 SW COLLEGE RD, OCALA, FL 34471) AND DETERMINED THAT IT SOUNDED LIKE THE PASSLOCK SENSOR AND IGNITION LOCK CYLINDER MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE KEYS COULD BE REMOVED FROM THE IGNITION WHILE THE VEHICLE WAS IN THE ON POSITION AND RUNNING. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT WAS CONCERNED THAT THE RECALL REMEDY WAS NOT SUFFICIENT. THE VEHICLE WAS TAKEN TO EAST HILLS CHEVROLET OF DOUGLASTON (LOCATED AT 240-02 NORTHERN BLVD, DOUGLASTON, NY 11362, TEL: (888)806-9064) WHERE THE IGNITION SWITCH AND IGNITION MODULE WERE REPLACED. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,482. UPDATED 10/18/17*LJ *JS
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE DID NOT START WHEN THE KEY WAS INSERTED IN THE IGNITION SWITCH. AFTER REPEATED ATTEMPTS, THE VEHICLE STARTED. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY 20 TIMES. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN IGNITION SWITCH RECALL BACK IN 2014. THE NAME OF THE DEALER WAS NOT AVAILABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
CHEVY IMPALA LIGHTS DON'T WORK AT NIGHT DAYTIME LIGHTS WORK OFF AND ON HIGH BEAMS AT NIGHT ONLY.
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND IT DID NOT START WHEN THE SWITCH WAS TURNED. THE CONTACT CALLED AN INDEPENDENT MECHANIC WHO WENT TO THE RESIDENCE TO DIAGNOSE THE VEHICLE. THE MECHANIC WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM); HOWEVER, THE FREE REPAIR FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
WHEN I TURN IGNITION SWITCH ON 10 TIMES AND FINALLY STAR RUNNING ENGINE THEN LATER I SAW THAT AIRBAGS LIGHT ON 5 MINS SELF OFF ALL CLUSTERS BUT STILL RUNNING ENGINE. THEN, I TURN OFF IGNITION THEN TURN BACK ON SAME THINGS 15 TIMES. I DON'T KNOW WHAT'S WRONG WITH CAR. THE BATTERY IS GOOD.
THE FUEL GAUGE IS NOT WORKING PROPERLY. I RAN OUT OF FUEL WHILE TRAVELING ON THE ILLINOIS HIGHWAY 106. LUCKILY NO OTHER VEHICLE WAS NEAR ME AT THE TIME, AS I LOST ALL POWER CONTROLS ON THE VEHICLE AT THAT TIME. THE FUEL GAUGE STARTED FLUCTUATING BETWEEN FULL AND EMPTY AND I HAD NO IDEA HOW MUCH FUEL I HAD LEFT, HOPING TO REACH WHITE HALL, IL TO FILL-UP THE GAS TANK.
IN APRIL I WAS DRIVING G THE CAR NOTICED THAT THE TEMPERATURE KEPT GOING ON UP AND A SMELL WAS COMING FROM UNDER THE HOOD. I TOOK IT TO SEVERAL MECHANIC AND THEY ALL SAY ITS MY I TAKE MANIFOLD AND/OR HEAD GASKET. ALSO WHEN [XXX] WAS DRIVING [XXX] THE CAR BEFORE ANYTHING THE CAR WOULD CUT OFF WHILE IN A GEAR OTHER THAN PARK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WHEN I AM DRIVING DOWN ANY ROAD, STOPPED AND TURNING THE ABS SYSTEM ENGAGES CAUSING GRINDING NOISE. LOSS OF POWER AND PERIODICALLY BRAKES LOCK UP AND GAS PEDAL LOCKS. WHEN PULLING OFF FROM A STOP I CAN NOT ACCELERATE & RPM GOES ALMOST RED LINE, CAR STARTS TO JERK AND AND TRANSMISSION DOESN'T SHIFT. I HAVE TO LET OFF GAS PEDAL AND ALLOW TO SHIFT. IT HAS STALLED NUMORUS TIMES WHEN PULLING INTO TRAFFIC AND ALMOST CAUSED ME TO BE HIT. THE SERVICE TRACTION CONTROL/ABS WARNING LIGHT DINGS AND STAYS LIT. I MANUALLY TURN OFF ABS BUT PROBLEM STILL OCCURS. ALSO THE WIRING THRU OUT THE CAR HAS FAILED TO MY REARVIEW MIRROR, DOMELIGHTS AND RADIO PANEL. MY GAS MILEAGE HAS SIGNIFICANTLY DECREASED. THE PROBLEM STARTED AROUND THE BEGINNING OF THE YEAR AND HAS PROGRESSIVELY GOTTEN WORSE TO THE POINT I AND SCARED TO DRIVE MY CAR.
TAKATA RECALL THE SECURITY SYSTEM IS MALFUNCTIONING CAUSING MY CAR NOT TO START SOMETIMES WHEN THE SUN IS OUT. ALSO IT TAKES A LONG TIME FOR THE SECURITY SYSTEM TO RESET ITSELF AND IT TAKES FOREVER
VEHICLE WAS TRAVELING 45 MPH WHEN AIR BAGS DEPLOYED. NO COLLISION OCCURRED, NO ONE WAS INJURED, ROAD WAS DRY AND SMOOTH, TRAFFIC WAS LIGHT, ROAD WAS VERY FAMILIAR. CALLED GM AND THEY TOOK VEHICLE TO WALTER JACKSON CHEVROLET IN RINGGOLD, GA FOR INSPECTION. THE CAUSE, THEY FOUND, WAS A PERSISTENT WATER LEAK BEHIND THE GLOVE BOX WHICH CAUSED CORROSION AND CAUSED THE AIRBAGS TO DEPLOY. WE HAVE ATTEMPTED TO HAVE THIS LEAK REPAIRED MULTIPLE TIMES, BUT ATTEMPTS ONLY SUCCEEDED TEMPORARILY, IF AT ALL. FOUND FROM INTERNET SEARCHES THAT THIS IS A COMMON PROBLEM WITH GM VEHICLES. AS I ALSO DRIVE A 2004 IMPALA THAT HAS HAD THE SAME LEAK, I AM CONCERNED THAT ITS AIRBAGS COULD ALSO DEPLOY AT ANY TIME. WE ARE THE SECOND OWNERS OF THIS VEHICLE BUT ARE FAMILIAR WITH THE CAR'S HISTORY, AS IT WAS PURCHASED FROM A FAMILY MEMBER. KELLEY BLUE BOOK VALUES IT AT $2,000 AND REPAIRS ARE ESTIMATED AT $4,000. FOLLOWING IS A LIST OF REPAIRS ON THE CAR, EXCEPTING ROUTINE MAINTENANCE: 12-20-2007- RIGHT SIDE COWL PANEL SEAL- TO FIX LEAK UNDER GLOVE BOX 5-15-2010- BODY REPAIR- GRASS FIRE GOT CLOSE ENOUGH TO BLISTER PAINT ON RIGHT SIDE OF CAR BEFORE FIRE DEPT. PUT IT OUT. (WE WEREN'T THERE TO MOVE IT.) 11-19-2013- WINDSHIELD AND GASKET- LEAKING AGAIN. 5-13-2016- REPAIR WATER LEAK- LEAKING AGAIN. THIS IS A DESIGN FLAW. THERE ARE SEVERAL DIFFERENT AFTER-MARKET FIXES ON THE INTERNET THAT MECHANICALLY INCLINED PEOPLE HAVE DEVISED, BUT THIS SHOULD NOT BE NECESSARY. THE VEHICLE SHOULD BE SAFE FROM THIS PROBLEM WHEN IT ROLLS OFF THE ASSEMBLY LINE.
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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