2003 Chevrolet Impala Suspension Problems

Hey my name is [XXX] I recently took my Chevy impala for repairs they told me I need more repairs done I’m like cool my bottom of my car is rusted n my struts are bad n my oil pump n other stuff is not working as well I’m when I gave Chevy a call ball they took my they manager not to bring the car back I’m kinda upset bout this whole thing idk cause they had to fix my head gasket for free but I need help getting these thing fixes. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11471068

Incident

Nov 18, 2021

'TAKATA RECALL' NO ACCELERATION AFTER 2RPM

NHTSA ID

11076431

Incident

Dec 1, 2017

2003 IMPALA SUSPENSION CROSS-MEMBER - GM (15896260 COMPLETELY RUSTED OUT AND OTHER CARS COULD LOOSE CONTROL AROUND FAST CURVES ON ROAD

NHTSA ID

11048151

Incident

Aug 6, 2017

Mileage

250,000 mi

ALUMINUM SUB-FRAME FRACTURED ON LEFT SIDE DRIVER. (CONTROL ARM). REALIZED WHEN REPAIRING TIE RODS. HAVE BEEN RECALLS (312V377000) INVOLVING POLICE VEHICLES, BUT I GUESS CIVILIAN SAFETY ISN'T A PRIORITY. I DO UNDERSTAND WEAR, BUT THIS IS A FAULTY DESIGN, WHICH CAUSED THE ISSUE.

NHTSA ID

10958051

Incident

Dec 12, 2015

Mileage

138,000 mi

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN SHAKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 197,000.

NHTSA ID

10640420

Incident

Sep 27, 2014

Mileage

197,000 mi

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE ABS AND THE CHECK TRACTION SYSTEM LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS ALSO A GRINDING NOISE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHO STATED THAT THE FRONT PASSENGER SIDE HUB BEARING ASSEMBLY HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

NHTSA ID

10578532

Incident

Feb 18, 2014

Mileage

150,000 mi

THE CAR WOULD ACCELERATE AND THEN STALL OUT. THE MOTOR WOULD VIBRATE LIKE IT WAS JUMPING. HARD TO START DIE AFTER PUTTING INTO DRIVE. HAD TO REPLACE THE TRANSMISSION AND CONVERTER IN 2011, SPARK PLUGS AND WIRES HAVE BEEN CHANGED. THE CAR HAS BLOWN SENSORS A MONTH AFTER GETTING IT OUT OF THE SHOP. HAVE SPENT OVER 6000 DOLLARS TRYING TO KEEP THE CAR RUNNING AND THE SAME THING KEEPS HAPPENING. *TR

NHTSA ID

10575067

Incident

Jun 11, 2009

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE PARKED THE CONTACT NOTICED THE ABS, CHECK TRACTION SYSTEM AND TRAC OFF WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS ALSO A GRINDING NOISE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC. THE MECHANIC STATED THE FRONT PASSENGER SIDE HUB BEARING ASSEMBLY WOULD HAVE TO BE REPLACED. AFTER THE REPAIR THE WARNING LIGHTS CONTINUED TO ILLUMINATE. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC. THE FRONT DRIVERS SIDE HUB ASSEMBLY WAS REPLACED. THE LIGHT CONTINUED TO ILLUMINATE AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO THE MECHANIC A THIRD TIME. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,878.

NHTSA ID

10466373

Incident

Apr 15, 2011

Mileage

112,878 mi

TL*THE CONTACT OWNS A 2003 CHEVROLET IMPALA. 3,000 MILES AFTER SHE PURCHASED THE VEHICLE SHE HAD BRAKE FAILURE. ON APRIL 8, 2003, DEALER REPLACED REAR ROTORS, NOV. 19, 2003 FREED UP SLIDERS, MARCH 26, 2004 FULL ROTOR ASSEMBLY REPLACED IN FLORIDA, JUNE 7, 2005 COMPLETE BRAKE CHANGE. AUG. 16, 2005 RESURFACED BRAKES AND ROTORS, JAN. 16, 2006 REFACED REAR ROTORS, JUNE 30, 2006 REPLACED REAR ROTORS AND REFACED FRONT ROTORS, JAN. 10, 2007 RESURFACE WORK NEEDED TO BE DONE BUT DID NOT PERFORM REPAIRS, MAY 23, 2007 REPLACED ALL 4 ROTORS. THE CONTACT PAID FOR THE REPAIRS, MAY 22, 2008, REPLACED REAR PADS AND SERVICED CALIPERS. THE DEALER WILL NOT MAKE ANY ADDITIONAL REPAIRS AND FEEL AS THOUGH THEY HAVE DONE ALL THEY CAN TO REMEDY TO FAILURE. THE FAILURE MILEAGE WAS 3259 AND THE CURRENT MILEAGE WAS 50295. UPDATED 7/3/08 *CN THE PASSENGER SEAT HEATER AND REAR WINDOW DEFOGGER WERE INOPERATIVE. THERE WAS A NOISE COMING FROM THE STEERING. THE DEALER LUBED THE INTERMEDIATE SHAFT. THE REAR STABILIZER SHAFT AND LINK WAS REPLACED. UPDATED 07/15/08. *JB

NHTSA ID

10228754

Incident

Apr 8, 2003

Mileage

3,239 mi

I HAVE A 2003 CHEVROLET IMPALA THAT KEEPS SHOWING A SERVICE TRACTION SYSTEM ALARM. WHEN THIS OCCURS THE ANTI LOCK BRAKES SHUT OFF. I HAVE CHECKED THE CODES AND NONE SHOW. HAVE BEEN TOLD THAT IT COULD BE IN THE WIRING HARNESS OR THE FRONT WHEEL BEARING ON EITHER OR BOTH SIDES. *TR

NHTSA ID

10205939

Incident

Jan 1, 2007

Mileage

117,000 mi

OUR 2003 IMPALA LS @ 50K MILES HAD A VIBRATION WHEN THE BRAKES WERE APPLIED THAT GREATLY INCREASED WITH HARDER BRAKING AND ALSO A STEADY VIBRATION FROM THE FRONT END THAT INCREASED AS SPEED INCREASED. MY RETIRED FATHER IN LAW BROUGHT THE CAR TO THE DEALER WHERE WE PURCHASED THE CAR, BRIAN HARRIS CHEVROLET IN BATON ROUGE, LA AND HE FELT THAT HE WAS TREATED POORLY BY THE SERVICE DEPT. WE THEN TOOK THE CAR TO ALL STAR CHEVROLET WHERE WE WERE TREATED PROFESSIONALLY. THEY DIAGNOSED THE PROBLEMS, FRONT WHEEL BEARINGS AND WARPED ROTORS, BUT SAID THAT THEY COULD NOT REPAIR IT UNDER WARRANTY UNTIL IT WAS APPROVED BY THE WARRANTY CARRIER, WHICH COULD TAKE SEVERAL DAYS. THEY SAID THAT RENTAL CAR REIMBURSEMENT WOULD BE MADE IF WARRANTY REPAIR WAS APPROVED. WE PAID A DIAGNOSTIC FEE AND PICKED UP OUR CAR AND THEN TOOK IT TO OUR LOCAL INDEPENDENT REPAIR SHOP THAT WE HAVE DEALT WITH FOR YEARS AND PAID FOR THE REPAIR OURSELVES. THEY RESURFACED THE BRAKE ROTOR AND REPLACED THE LEFT FRONT HUB ASSEMBLY. NOW @ 80K MILES WE ARE EXPERIENCING THE SAME WARPED ROTOR PROBLEMS AGAIN. *NM

NHTSA ID

10177380

Incident

Nov 15, 2005

Mileage

50,000 mi

DT*: THE CONTACT STATED THE FIRST WEEK AFTER PURCHASING THE VEHICLE, THE TIRES STARTING MAKING NOISES WHILE DRIVING AT 35 MPH AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER WHO DETERMINED THE VEHICLE WAS DRIVEN OUT OF ALIGNMENT CAUSING TIRES TO WEAR DOWN. NO REPAIRS WERE MADE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO DETERMINE ALL FOUR TIRE SHOULD BE REPLACED AT A COST. THE TIRES WERE NOT REPLACED BECAUSE THE CONTACT DID NOT WANT TO PAY FOR THE REPLACEMENT. THE TIRES WERE ROTATED BY THE CONTACT TO REMEDY THE PROBLEM. UPDATED 8/1/2006 - *NM

NHTSA ID

10160570

Incident

Apr 30, 2006

Mileage

32,000 mi

WHILE TURNING AT ANY SPEED, CONSUMER HEARD A KNOCKING NOISE COMING FROM THE FRONT END. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK.....ALSO, REPLACED INTERMEDIATE STEERING SHAFT. *AK

NHTSA ID

10111451

Incident

Nov 10, 2004

Mileage

3,700 mi

WHILE DRIVING, THE CONSUMER NOTICED THERE WAS TOO MUCH PLAY IN THE STEERING WHEEL. ALSO, THE TRANSMISSION WAS NOT WORKING PROPERLY AND THE VEHICLE FAILED TO ACCELERATE. DEALER WAS NOTIFIED OF THE PROBLEM. *AK THE DEALER ATTEMPTED TO REPAIR THE TRANSMISSION, BUT THE VEHICLE WAS STILL UNABLE TO MERGE INTO FREEWAY TRAFFIC. THE VEHICLE PULLED HARD TO THE LEFT AND WOULD BECOME UNCONTROLLABLE. THE TIRES WERE REPLACED, BUT THE PROBLEM REMAINED. *SCC *JB

NHTSA ID

10042500

Mileage

740 mi