Owner-reported complaints naming the seat belt system, filed with NHTSA
Data refreshed
Reports naming seat belts, buckles, retractors and pretensioners. Every record below is an owner-reported complaint about the 2010 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Seatbelt will not stay attached to the inner drivers side buckle. While driving if you are able to attach it and hear a click, it will randomly come undone and the seatbelt will not reattach.
I WAS DRIVING HOME FROM WORK AND I WAS DOING 55 MPH,AND THE CAR STARTED TO HESITATE,AND THE DASHBOARD INFO READ STABILITRAC, ENGINE SAFTY MOD, AND REDUCED POWER. THEN THE CAR STARTED TO SLOW DOWN,AND WHEN I TRIED TO GIVE IT SOME GAS THE ENGINE STARTED TO KNOCK,AND THE TEMPERATURE GAUGE WENT ALL THE WAY UP TO THE TOP. I PULLED OVER AND SHUT THE CAR OFF,AND OPENED THE HOOD, AND IT WASN'T EVEN OVER HEATING. AFTER LETTING IT SIT FOR A FEW MINUTES I STARTED IT UP AND WENT ABOUT FIVE HUNDRED FEET AND IT DID IT AGAIN.
MY SERVICE AIRBAG SENSOR LIGHT HAD BEEN ON SINCE I PURCHASED MY CAR A YEAR AGO, I AM GOING TO SELL IT BUT I DIDN'T WANT TO SELL IT WITH SOMETHING THAT HAS TO DO WITH SAFETY BEING QUESTIONABLE. I DROVE IT TO AUTO NATION YESTERDAY JUNE 11TH TO SEE IF IT WAS A RECALL. THEY SAID THERE HASN'T BEEN ONE. I DROVE IT HOME AND STARTED SEARCHING ONLINE FOR POSSIBLE PROBLEMS WITH IT AND THERE WERE SO MANY POSTS ABOUT THIS ISSUE. I SEARCHED UNDER THE PASSENGER SEAT BECAUSE THAT'S WHAT I READ TO DO AND LOW AND BEHOLD ALL TYPES OF WIRES UNDER IT ARE COMPLETELY SEVERED AND TORN UP. I WAS GOING TO FIX THIS MYSELF BUT I REALLY DON'T WANT TO BE HELD LIABLE IN CASE OF ACCIDENT OR INJURY. THIS MUST BE FIXED AND IT'S MY BELIEF THAT IT'S CAUSED BY THE VEHICLE DESIGN. PLEASE HOLD CHEVROLET RESPONSIBLE FOR THIS REPAIR AS IT IS VERY DANGEROUS FOR BOTH THE PASSENGER AND POSSIBLY EVERYONE ELSE IN THE VEHICLE. THANK YOU VERY MUCH FOR LOOKING INTO THIS. I ALSO BELIEVE THAT WHEN A PERSON CALLS A DEALER TELLING THEN EXACTLY WHAT THEY FOUND D (I CALLED LENLYLE ON COLFAX AND SABLE IN AURORA, CO. AND EXPLAINED TO THEN MY FINDINGS AND THEY TOLD ME THAT I WOULD HAVE TO PAY FOR THIS REPAIR. THEY SHOULD DIRECT A PERSON TO YOU GUYS WHEN SOMETHING THAT HAS TO DO WITH SAFETY IS FOUND TO BE DEFECTIVE. THIS SHOULD BE A REQUIREMENT THAT THEY CONTACT YOU DOT AS WELL AS OFFER A REPAIR IMEDIATELY AND CONSIDER THEMSELVES LUCKY THAT SOMEONE WASN'T KILLED BECAUSE A PERSON CAME TO THEM WITH THE PROBLEM INSTEAD OF TRYING TO DO THE REPAIR THEMSELVES.
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SEAT BELT INDEPENDENTLY DISCONNECTED AND THE COVERING EXPOSED THE WIRES UNDERNEATH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TENSION ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 157,798.
WIPER STOPPED WORKING WHILE DRIVING ON EXPRESSWAY ON HEAVY RAIN THERE IS NO POWER FROM FUSE TO WIPER HAVE CHECKED EVERYTHING POSSIBLE .SEATBELT SOMETIMES DOESN'T LOCK ON PASSENGER SIDE AND SOMETIMES IT COMES OFF ON ITS OWN KNOCKING NOISE IN FRONT DASH BOARD AND IT SEEMS LIKE THERE ARE TOO MANY PROBLEMS WITH THESE CHEVY UNBELIEVABLE BUT NO RECALLS. REFUSE TO RECOMMEND CHEVY CARS TO ANYONE! *TR
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON FOUR SEPARATE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE SEAT BELT TENSIONER, AND THE DRIVER AND PASSENGER SIDE SEAT WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THREE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. IT WAS UNKNOWN IF THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V507000 (AIR BAGS, ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 93,000.
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE OPERATING THE VEHICLE, THE SERVICE AIR BAG SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT PASSENGER SEAT BELT PETITIONER SENSOR WAS FAULTY. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PRETENSIONER FAILED, WHICH COULD CAUSE THE AIR BAG NOT TO DEPLOY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL FOR THE DEFECTIVE COMPONENT. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
THE DRIVER SEAT BELT IS STICKING AND WILL NOT LATCH. IF YOU DO GET IT TO LATCH IT WILL UNLATCH WITH THE SLIGHTEST MOVEMENT. I TOOK THE VEHICLE TO THE DEALERSHIP TO HAVE IT LOOKED AT. THEY TOLD ME THE TECHNICIAN WAS UNABLE TO GET THE LATCH UNSTUCK. THEY TOLD ME IT WAS A FAULTY MECHANISM AND THAT IT WOULD NEED TO BE REPLACED, BUT THEY DO NOT JUST REPLACE THE LATCH, THEY WOULD HAVE TO REPLACE THE LATCH AND THE ENTIRE SEAT BELT ASSEMBLY WITH THE TENSIONER. HOWEVER THEY DID NOT HAVE THIS ITEM IN STOCK AND THEY WOULD HAVE TO ORDER IT AND I WOULD HAVE TO BRING THE VEHICLE BACK FOR THE REPAIRS. IN THE MEAN TIME I AM DRIVING WITH A FAULTY SEAT BELT THAT IS NOT ONLY A SAFETY ISSUE BUT A LEGAL ISSUE. I MUST WEAR MY SEATBELT - IT IS THE LAW. BUT UNFORTUNATELY IT WILL NOT LATCH. *TR
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 10V48000 (SEAT BELTS); HOWEVER, THE FAILURE RECURRED. THE SEAT BELT ANCHOR BECAME DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN CONFIRMED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,582.
TO WHOM IT MAY CONCERN: I AM WRITING THIS LETTER ON BEHALF OF MY PARENTS FOR THE GREAT ABUSE THAT HAS BEEN DONE TO THEM. ABOUT 3 YEARS AGO THEY WERE REALLY EXCITED BECAUSE FOR THE FIRST TIME IN THERE LIFE AFTER LIVING HERE FOR CLOSE TO 40 YEARS THEY WOULD HAVE BOUGHT A CAR FROM A DEALERSHIP! A FAIRLY NEW CAR, FIRST CAR FROM A LOCAL AGENCY IN MADERA. THE NAME OF THE DEALER: MADERA CHRYSLER JEEP DODGE. THEY SOLD MY PARENTS A DEFECTIVE FROM THE BEGINNING. THEY KNEW ABOUT THE RECALLS SINCE 10/13/2010 AND 05/25/2010 THIS WAS BEFORE THEY EVEN PURCHASED THE CAR 11/26/2011. THEY ARE DOING UNLAWFUL SALES TO VULNERABLE POOR CUSTOMERS AND ARE NOT IN COMPLIANCE. ACCORDING TO GENERAL MOTORS IT IS AND WAS COMPLETELY THE CAR DEALERSHIPS RESPONSIBILITY TO FIX THESE RECALLS (PLEASE SEE ATTACHED LIST OF RECALLS). THEIR SOLUTION IS TO WELL PURCHASE A NEW CAR FROM THEM. THEY STILL HAVE OUR CAR AND HAVE MADE NO INTENT TO FIX IT. PLEASE HELP US PUT A STOP TO THIS BAD AND CORRUPT SALES MANAGER WHO TAKES ADVANTAGE OF HISPANIC LATINOS WHO DON?T READ OR SPEAK SPANISH. THERE ARE MANY FAMILIES AT RISK WHO MIGHT BUY A CAR THAT IS DEFECTIVE AND THERE CAN BE A HORRIBLE CATASTROPHE OR DEATH. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WHILE DRIVING AT NIGHT SPEED 55 MPH ALL THE INSTRUMENT GAUGES WENT TO ZERO NOTHING WAS REGISTERING AT ALL THIS HAPPENED SEVERAL TIMES WHILE DRIVING. IT HAPPENED SEVERAL TIMES AFTER THAT FOR THE NEXT 2 MONTHS. THEN IT WOULD NOT START. HAD TO TOW TO DEALER. *TR
CAR WAS HIT ON FRONT DRIVERS CORNER AND FRONT END. CAR SHUT OFF AND NO AIR BAGS DEPLOYED. *TR
DRIVER AND PASSENGER SEAT BELTS HAVE CUTS IN THE OUT SIDE EDGES. SEEMS TO BE CAUSED BY THE RE-TRACTOR MECHANISM AS THE CUTS ARE INSIDE THE DOOR PILLARS WHEN THEY ARE RETRACTED. HAS THIS HAPPENED ON ANY OTHER IMPALAS AND WHAT SHOULD WE DO? *TR
POTENTIAL DEFECTIVE SEAT BELT ASSEMBLIES CAUSING AIRBAG LIGHTS TO COME ON AND OFF INTERMITTENTLY WHEN THE SEATS ARE MOVED FORWARD AND BACKWARDS. LOCAL REPAIR SHOP PERFORMED DIAGNOSTIC TEST AND THE CODE DISPLAYED LED THEM TO THE PASSENGER SIDE AIR BAG. WITHIN A DAY OF THE REPAIR THE LIGHT CAME BACK ON BUT WENT OFF AND HAS NOT ILLUMINATED SINCE. I HAVE CONTACTED GM (CASE # SR # 71-13111-46047) AND THEY HAVE REFUSED TO ASSIST STATING THERE ARE NO RECALLS FOR THIS ISSUE FOR THE IMPALA AND WILL NOT REIMBURSE ME SINCE I USED A LOCAL REPAIR SHOP AND NOT A GM DEALERSHIP. I BELIEVE THIS IS A DEFECTIVE SEAT BELT ASSEMBLY THAT GM HAS INSTALLED IN CHEVY IMPALA?S AND THEY REFUSE TO TAKE OWNERSHIP. THEIR TRACK RECORD WITH FAULTY PARTS AND FAILURE TO RECALL UNSAFE VEHICLES HAS BEEN PROVEN. I FEEL THIS IS A SERIOUS SAFETY CONCERN AND I AM ASKING THE NTSB LOOK INTO THIS MATTER. *TR
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN THE PASSENGER AND ALLOWED THEM TO MOVE FORWARD AND HIT HIS FOREHEAD ON THE EYE GLASS HOLDER LOCATED ON THE SUN VISOR. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V480000 (SEAT BELTS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 95,000....UPDATED 03/07/14 *BF THE CONSUMER STATED THE SEAT BELTS HAD TO BE PULLED, IN ORDER FOR THEM TO LOCK IN. UPDATED 03/13/14
TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT SHE BELIEVED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER AND SHE DEPRESSED THEM BOTH AT THE SAME TIME. THE CONTACT FELT THAT THE PARKING BRAKE RELEASE WAS TOO HIGH UP. THE CONTACT SENT A LETTER TO THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 37,500. UPDATED 01/24/11 *BF THE CONSUMER STATED ON THREE OCCASIONS SHE ACCIDENTALLY HIT THE GAS PEDAL INSTEAD OF THE BRAKE PEDAL. UPDATED EVOQ 01/27/11 UPDATED 03/22/11 THE CONSUMER STATED THE HEAD REST OBSTRUCTS THE DRIVER'S VIEW WHEN BACKING OUT OF A PARKING SPACE. ALSO, WHEN DRIVING DOWN A SMALL INCLINE TO ENTER A SMALL STREET, THE FRONT UNDER CARRIAGE OF THE VEHICLE SCRAPPED THE STREET. THE PLATFORM FOR THE FOOT REST ON THE DRIVER; SIDE FOR THE LEFT FOOT CAUSED THE CONSUMER TO EXPERIENCE FOOT CRAMPS AS HER ANKLE WAS IN A FLEX POSITION AS THERE WAS NOT ENOUGH SPACE. UPDATED 05/17/11 *JB THE CONSUMER STATED VEHICLE PULLED TO THE RIGHT. THE DEALER INFORMED THE CONSUMER THERE WERE TWO DIFFERENT TYPED OF TIRES ON THE VEHICLE, WHICH WAS CAUSING THE VEHICLE TO PULL TO THE RIGHT. THE CONSUMER. THE CONSUMER TOOK THE VEHICLE TO ANOTHER ESTABLISHMENT WHERE THEY INFORMED HER, THE ODOMETER HAD BEEN ROLLED BACK 2500 MILES. UPDATED 09/20/11
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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