My dash Cluster quit working,the only part that works I can read my miles but I don't have the PRND321.
- NHTSA ID
- 11571590
- Incident
- Jun 1, 2020
Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2004 Chevrolet Silverado 1500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 23 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
My dash Cluster quit working,the only part that works I can read my miles but I don't have the PRND321.
MY DASH STARTED OUT WITH A SMALL CRACK AND CONTINUED TO GET WORSE. NOW MY WHOLE DASH IS ABOUT TO FALL IN. WHEN IT FIRST HAPPENED AND TOLD CHEVY THEY TOLD ME THERE IS NOTHING THEY COULD DO. VERY DISAPPOINTED SINCE I HAVE BEEN DRIVING CHEVROLET'S ALL MY LIFE. I THOUGHT IT WOULD HAVE BEEN COVERED.CRACKED WHILE DRIVING AND SITTING STILL. *TR
TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 1500. WHILE DRIVING AT UNKNOWN SPEEDS, ALL THE INSTRUMENT CLUSTER WARNING INDICATORS FLASHED. AFTER PARKING THE VEHICLE, IT CAUGHT ON FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.
INSTRUMENT PANEL DIMMER AND LIGHTS, SPEEDOMETER ,FUEL,TEMP ....DO NOT WORK! VERY UNSAFE!
THE ABS KICKS IN AT LOW SPEEDS TO WHERE IT MAKES A GRINDING NOISE AND HAVE A GRINDING FEEL AT THE DOOR PEDAL EVEN AFTER HAVING THE BRAKES AND ROTORS REPLACED. THE DASH CLUSTER GAUGES STOP WORKING ONE BY ONE,ONLY THE HEAT GAUGE WORK OFF AND ON. THE ENGINE BEGINS TO OVER HEAT WHEN SITTING IN IDLE 10 MINUTES, SOMETIMES 5 MINUTES DEPENDING ON HOW HOT IT IS,AND THE AIR CONDITIONING STARTS TO BLOW HOT AIR BUT IT BEGINS TO COOL OFF ONCE YOU START BACK DRIVING. I HAVE HAD THE WATER PUMP CHECKED,SOME HAD THE THERMOSTAT REPLACED AND IT STILL DOES IT ONLY IN THE SUMMER
TL* THE CONTACT OWNS A 2004 CHEVROLET 1500. WHILE DRIVING 30 MPH, THE SPEEDOMETER FAILED TO DISPLAY THE CORRECT SPEED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DASH CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000. UPDATED 09/11/15*LJ
SPEEDOMETER IS NOT WORKING PROPERLY RPM GAUGE READS 6PM THERE IS NO ACCIDENT INVOVLED
2004 CHEVY SILVERADO ONLY HAS 81909 MILES ON IT AND BRAKE LINES ARE CORRODED. BRAKE LINES AND GAS LINES SHOULD NOT BE MADE FROM MATERIAL THAN CAN RUST AND FALL APART. *TR
SPONTANEOUS FRONT AND REAR BRAKE FAILURE ON A 2004 CHEVROLET SILVERADO 1500 LT PICKUP TRUCK. I WAS PULLING UP TO MY DRIVEWAY AND APPLIED THE BRAKES. THE PEDAL WENT TO THE FLOOR AND I TRIED TO PUMP THE BRAKE WITH NO SUCCESS. NO PRIOR BRAKE LEVEL OR ABS OR PROPORTIONING VALVE WARNING LIGHTS WERE INDICATED. I APPLIED THE EMERGENCY BRAKE AND CAME TO A STOP. ONCE I PARKED THE TRUCK I NOTICED BRAKE FLUID DRIPPING DOWN BELOW THE DRIVER'S DOOR. I CRAWLED UNDER TO DISCOVER THAT ALL FOUR STEEL BRAKE LINES WERE COMPLETELY RUSTED AND FLUID WAS STEADILY COMING OUT. A LARGE PUDDLE UNDER THE TRUCK HAD ACCUMULATED OVER A SHORT TIME. I NOTICED THAT THE FUEL LINES WERE ALSO SEVERELY RUSTED IN THE SAME AREA. I AM 65 YEARS OLD AND HAVE OWNED MANY VEHICLES OVER MY LIFETIME (INCLUDING CLASSIC CARS), BUT I HAVE NEVER HAD A BRAKE LINE RUST AS BAD AS THESE. I AM EXTREMELY LUCKY THAT I WASN'T ON AN INTERSTATE HIGHWAY AND HAD TO MAKE A QUICK STOP FOR TRAFFIC AHEAD. MORE SERIOUSLY THAN THE RUSTED LINES IS THE FACT THAT NO PRIOR WARNING WAS GIVEN BEFORE TOTAL FAILURE. DUAL MASTER CYLINDERS AND ISOLATED FRONT AND REAR LINES DID NOT PERFORM AS DESIGNED. I HAVE BEEN ON THE INTERNET TODAY AND UNDERSTAND THAT THIS IS NOT AN ISOLATED PROBLEM. I CAN JUST IMAGINE OTHER PEOPLE/FAMILIES WHO WILL NOT BE AS LUCKY AS ME IF THIS CONTINUES WITHOUT SOMETHING BEING DONE TO WARN AND CORRECT THE SITUATION. THIS SHOULD BE ON THE NEWS AND GM SHOULD BE INVOLVED AND RESOLVING THE ISSUE. THANKS *TR
WE HAD RECEIVED A LETTER FOR CHEVROLET ABOUT A RECALL THE MILEAGE ON IT WAS UP TO 150 THOUSAND BUT THE TRUCK THEN WAS JUST ABOUT 6000 NOTHING WAS WRONG 5/18/2013 THE DASH GAUGES WENT OUT THE SPEEDOMETER AND TACHOMETER FAILED FIRST AT ABOUT 79000 BUT NOW ALL THE DASH GAUGES DID NOT WORK. WE LOVE OUR 200 SILVERADO TRUCK BUT HAVE KNOW WAY TO FIX IT. LOST THE LETTER PLEASE SEND US ONE BECAUSE THE DEALER DOES NOT WANT TO FIX IT FOR US. HELP!!!! *TR
MY VEHICLE READ 0 MPH WHEN I AM DRIVING AT ANY SPEED. THERE ARE TIMES IT WILL SHOOT TO 120 MPH AND OTHERS IT WILL BE IN BETWEEN REGARDLESS OF MY ACTUALLY SPEED. ADDITIONALLY, THE GAS GAUGE GOES PAST FULL WHEN I AM NEAR EMPTY AND VICE VERSA. SOMETIMES THE GAS GAUSE STICKS IN THE MIDDLE SO I NEVER KNOW EXACTLY HOW MUCH GAS I HAVE. THIS IS A SAFETY ISSUE AS I HAVE BEEN PULLED OVER FOR GOING OVER THE SPEED LIMIT WHEN MY GAUGE TOLD ME I WAS DOING THE SPEED LIMIT. ADDITIONALLY, I HAVE RAN OUT OF GAS ON A MAJOR HIGHWAY BECAUSE MY GAUGE TOLD ME I WAS 3/4 FULL WHEN I WAS ON EMPTY. I KNOW AFTER SEARCHING THE INTERNET THAT THIS PROBLEM WAS A SPECIAL CIRCUMSTANCE AND VEHICLES WHO WERE LESS THAN 80K MILES OR GOT FIXED PRIOR TO JULY 2011 THEN THEY WERE COVERED. HOWEVER, NOTHING WAS DONE FOR THE VEHICLES AFTER THAT DATE. THERE ARE SEVERAL OTHERS GM OWNERS WITH TRUCKS RANGING FROM 2003-2007 WITH THE SAME PROBLEM AND WE ARE BEING FORCED TO HAVE THIS PROBLEM FIXED OUT OF POCKET FOR OVER $500. THIS IS A MAJOR SAFETY ISSUE AND ALL OF THE VEHICLES SHOULD HAVE BEEN RECALLED. I NEVER RECEIVED ANY NOTICE ON MY CAR AND WAS TOLD BY GM THAT THE DEALER DIDNT SUBMIT THE NEW OWNER INFORMATION DESPITE ME BUYING FROM A GM DEALER. I AM ASKING THE NHTSA TO ENFORCE THIS SAFTEY ISSUE AND RECALL THESE VEHICLES TO BE COVERED BY GM NO MATTER WHAT THE MILEAGE IS. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F11F710 HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/CHEVROLET/SUBURBAN_1500/?Q=&PAGE=3 HTTP://WWW.TOPIX.COM/FORUM/AUTOS/CHEVROLET-TAHOE/T7IEVBBFPJQIQHNVG HTTP://WWW.CARCOMPLAINTS.COM/CHEVROLET/SUBURBAN/2004/ELECTRICAL/SPEEDOMETER_STOPS_WORKING.SHTML HTTP://WWW.JUSTANSWER.COM/CHEVY/14I3B-2004-SUBURBAN-SPEEDOMETER-DOESN-T-WORK-STICKS.HTML *TT
FOR NO APPARENT REASON SYSTEM JUST FAILED AND FOR THE COST OF THE VEHICLE THAT IS TERRIBLE. *TT
THE SPEEDOMETER AT TIMES DOESN'T WORK OR IS WAY PAST 120MPH WHEN GOING ANY SPEED. WHEN GOING 30 MPH SHOWS 80MPH OR THE OTHER WAY AROUND. YOU NEVER KNOW HOW IT WILL WORK. *KB
VEHICLE SPEEDS UP, SURGES, THEN STARTS TO BUCK AND YOU GET TRANSMISSION LASH. IT HAPPENS AT ROAD AND HIGHWAY SPEEDS OF 45 OR 55 MPH, AND CAN/DOES HAPPEN IN OD OR IN 3RD GEAR. (AUTOMATIC TRANSMISSION). I HAVE HAD A THIRD PARTY "SCAN" THE SYSTEM, AND I GET "NO" CODES. CHECK ENGINE LIGHT DOES "NOT" COME ON. I AM ABLE TO REPLICATE THE ISSUE AT WILL. THE VEHICLE IS A 2004 K1500 WITH 46,500 MILES. ITS PRIMARY USE SINCE I PURCHASED THIS VEHICLE NEW IS TO TOW A 19 FOOT MASTERCRAFT FROM APRIL TO NOVEMBER. MAINTENANCE IS PERFORMED BY THE MANUFACTURES' RECOMMENDED GUIDELINES. ORGINAL TIRES, AIR AND OIL FILTERS HAVE BEEN CHANGED AS NEEDED. NO AFTERMARKET DEVICES INSTALLED. I HAVE HAD A COUPLE OF VERBAL ENCOUNTERS WITH CHEVY DEALER SERVICE DEPARTMENT. THEY SEEM TO BE CLUELESS. BUT ARE WILLING TO TROUBLESHOOT AT MY EXPENSE, PLUS COSTS OF ALL PARTS AND SERVICE HOURS. THIS COULD $1000.00 OR MORE....VERY FRUSTRATING. THIS IS A HAZARD, ACCIDENT WAITING TO HAPPEN. I HAVE SEEN SEVERAL SIMILIAR ISSUES ON THE INTERNET BLOG SITES, WITH NO CONCRETE ANSWERS. GM IS SCAMMING THE PUBLIC, AND THE GM SERVICE DEPARTMENTS ARE PASSING THE COSTS TO THE CONSUMERS. THERE SHOULD BE A RECALL AND A FIX FOR THIS ISSUE. *TR
THE SPEEDOMETER JUST STOP WORKING, OR SHOULD I SAY NOT WORKING PROPERLY. THE NEEDLE STARTS AT 55-60 MPH AND THEN PEGS AT 120 MPH. THIS HAPPENED ONCE BEFORE ABOUT 3 MONTHS AGO AND THEN ALL OF SUDDEN EVERYTHING WAS FINE. NOW IT IS JUST STUCK! THE 2004 SILVERADO Z71 1500 HAS 91,000 MILES ON THE VEHICLE. *TR
SPEEDOMETER DOES NOT WORK ALL THE TIME. *TR
2004 CHEVROLET SILVERADO 1500. SPEEDOMETER MALFUNCTIONED. IT DID NOT GO BELOW 35 MPH AND READ INCORRECTLY AT SPEEDS. DEALER STATED IT WILL COST $500 TO REPAIR. CHEVROLET FORUM BOARDS ON THE INTERNET INDICATED MANY FAILURES FROM 2003 TO PRESENT FOR ALL CHEVROLET AND GMC TRUCKS. LACK OF A PROPERLY FUNCTIONING SPEEDOMETER WAS AN OBVIOUS SAFETY HAZARD AND SHOULD BE RECALLED AND REPAIRED AT THE MANUFACTURER' S EXPENSE. *AK
TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE WINDSHIELD MOLDING HAD TO BE REPLACED ON THE FRONT OF THE VEHICLE. THE SPEEDOMETER FAILED, THE STEERING COLUMN WAS LOOSE, AND THE REAR AXLE SEAL WAS REPLACED. THE DASHBOARD LIGHTS FAILED TO ILLUMINATE AND WERE REPLACED AS WELL. THE VEHICLE HAS UNDERGONE NUMEROUS ELECTRICAL FAILURES WHICH WERE STILL OCCURRING. THE VEHICLE HAD SIXTEEN FAILURES, AND HAD BEEN TAKEN TO THE DEALER ON NINE OCCASIONS. THE CURRENT MILEAGE IS 31,000, AND FAILURE MILEAGE WAS 22.*AK
SPEEDOMETER DRIVE MOTOR FAILURE, 2004 CHEVROLET 1500 PU. WHEN DRIVE MOTOR FAILS THE SPEEDOMETER WILL FREEZE AT A RANDOM SPEED. SINCE THE SPEEDOMETER IS STUCK, YOU MUST CALCULATE YOUR SPEED FROM A START POSITION OF WHERE IT WAS STUCK. EXAMPLE: IF THE SPEEDOMETER IS STUCK AT 70 MPH, AND YOUR DESIRED SPEED IS 45 MPH. YOUR SPEEDOMETER WILL READ 115 MPH. IF YOUR DESIRED SPEED IS 70 MPH, YOUR SPEEDOMETER WILL PEG OUT AT 110 MPH. IF YOU ARE NOT AWARE THAT THE SPEEDOMETER IS STUCK WHEN REDUCING YOUR SPEED, YOU COULD PANIC, AND ATTEMPT TO REDUCE SPEED TOO RAPIDLY POTENTIALLY CAUSING A REAR END ACCIDENT. WHEN DRIVING THROUGH MULTIPLE SPEED ZONES YOU HAVE TO CONSTANTLY CALCULATE YOUR SPEED, ASSUMING THAT THE SPEEDOMETER IS TRACKING ACCURATELY. IN ORDER TO FIX THE PROBLEM, THE ENTIRE INSTRUMENT CLUSTER MUST BE REPLACED. MY COST WAS $386.00. THE SPEEDOMETER WILL SLOWLY RESET, EACH TIME THE VEHICLE IS STARTED, BY 5 MPH. GM CUSTOMER SERVICE ACKNOWLEDGED THIS AS A FREQUENT PROBLEM, YET REFUSED TO ACKNOWLEDGE IT AS A SAFETY ISSUE. THE LOCAL DEALER WHERE I BOUGHT THE TRUCK SAID THEY REPLACE 3-4 PER MONTH. WHERE I HAD THE REPAIR MADE, THEY HAVE ESTABLISHED A VENDOR THAT DOES IT SO ROUTINELY THEY HAVE A 24 HOUR EXCHANGE TURN-AROUND.*AK
TL* - THE CONTACT STATED THAT THE SPEEDOMETER STOPPED WORKING ON HER 2004 CHEVROLET SILVERADO 1500. THE VEHICLE WOULD NOT REGISTER MORE THAN 10 OR 20 MPH WHEN THE CONTACT WAS GOING MUCH FASTER. THE SPEEDOMETER HAS NOW STOPPED IN THE CENTER. THE DEALER HAS DIAGNOSED THE FAILURE AS A FAILED MODULE. THE VEHICLE HAD 45,000 MILES AT THE TIME OF THE FAILURE. THE CONTACT IS CONCERNED THAT SHE HAS TWO 2004 CHEVROLET TRUCKS AND BOTH OF THE SPEEDOMETER MODULES HAVE FAILED.
DT: THE VEHICLE IS A 2004 GM CHEVROLET K1500 Z71 EXTEND CAB 4X4. ANTI LOCK BRAKES WERE DEFECTIVE. WHEN CONSUMER APPLIED PRESSURE TO THE ABS THEY DID NOT HOLD. ON 2-11-05 HE TOOK VEHICLE TO THE DEALER TO BE REPAIRED, AND THEY DID NOTHING TO FIX THE ISSUE. WHILE DRIVING ON 6-23/24-05 THE ABS DID NOT HOLD , CAUSING CONSUMER'S VEHICLE TO LIGHTLY BUMP ANOTHER VEHICLE. WHEN CONSUMER CONTACTED THE MANUFACTURER THEY TOLD HIM TO TAKE IT TO CITY CHEVROLET. HE TOOK IT TO THEM ON 7-5-05 ,AND HE STILL HAS NOT GOTTEN IT BACK YET. CONSUMER FOUND THAT THERE WAS A RECALL IN NOVEMBER . 2004 IN CANADA CONCERNING CORROSION IN THE ABS BRAKES. THE VEHICLE HE OWNED WAS MANUFACTURED BY GENERAL MOTORS IN CANADA LTD.. *AK THERE IS A SPECIAL ORDER PART THAT WAS NOT IMMEDIATELY AVAILABLE IN DEALER INVENTORY FOR THE INOPERATIVE BRAKES. VEHICLE DOWNSHIFTS AT HIGHWAY SPEEDS TO 2ND GEAR. ENGINE SURGES WHILE DRIVING AND THE BRAKE PEDAL IS HARD TO PUSH DOWN AND DOESN'T STOP WELL. *TT
CONSUMER STATES VEHICLE IS EXPERIENCING EXCESSIVE IDLING SPEED AND DANGEROUS ACCELERATION, AT TIMES THE VEHICLE OPERATES AT HIGH RPM'S(2200) WITHOUT PRESSURE ON THE ACCELERATOR AND IT TAKES MORE THAN 5 SECONDS TO DROP BELOW 1000 RPM'S, VEHICLE EXHIBITED THIS CONDITION AT LOWER RPM'S AFTER BEING PURCHASED, CONSUMER STATES BECAUSE OF THIS CONDITON THE BRAKES, CLUTCH AND SYNCHROMESH HAVE FAILED PREMATURELY. 1996 CHEVROLET 1500(CONSUMER NO LONGER OWNS VEHICLE)*JB
STEERING COLUMN: PULLED OUT OF DRIVEWAY, DRIVING ALONG THE HIGHWAY ATTEMPTED TO MAKE A LEFT TURN AND STEERING COLUMN CAME LOOSE ON THE RIGHT SIDE. VEHICLE ACCELERATED TO THE MAXIMUM. PUT FOOT ON BRAKE, BUT IT WOULD NOT STOP, HAD TO TURN THE KEY OFF TO STOP VEHICLE. *AK *SLC
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