RoadVitals

2004 Chevrolet Silverado 2500 Suspension Problems

Owner-reported complaints naming the suspension system, filed with NHTSA

Data refreshed

Suspension reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Jun 19, 2018
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 368 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2004 Chevrolet Silverado 2500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming suspension

Shown in the owner’s own words, exactly as filed

BrakesFuel systemSuspension
Filed Jun 19, 2018

I HAVE HAD A COMPLETE BRAKE JOB BECAUSE ALL OF THE LINES RUSTED OUT AND FAILED AS I WAS DRIVING. FORTUNATELY, I WAS ABLE TO USE THE EMERGENCY BRAKE TO STOP SAFELY. I SPENT ROUGH.Y $3,000 TO GET THIS REPAIRED. NOW THE FUEL LINES, FUEL COOLER AND EVERYTHING ATTACHED HAS RUSTED OUT TO THE POINT THAT IT IS GOING TO BE AN ADDITIONA $2,500 TO REPAIR THIS. ALSO, THE COMPLETE UNDER CARRIAGE AND REAR END HAS RUSTED TO THE POINT THAT I AM EXPECTING IT TO FAIL AT ANY TIME. THIS IS NOT ONLY A DANGEROUS SITUATION, BUT IS EXTREMELY COSTLY TO THE CONSUMER, ME. WHEN THE BRAKES FAILED, I WAS DRIVING ON A STREET APPROACHING A BUSY INTERSECTION. WITH NO WARNING AT ALL, THE PEDAL WENT TO THE FLOOR AND I HAD NO BRAKES. THE REPAIR FACILITY MECHANIC SAID HE HAS NEVER SEEN A SYSTEM SO BAD. I KEEP THE VEHICLE IN A GARAGE AND HAVE WASHED THE UNDER CARRIAGE IN THE WINTER TO KEEP ROAD SALT FROM ACCUMULATING.

NHTSA ID
11102632
Incident
Mar 15, 2016
Mileage
42,000 mi
BrakesSteeringSuspension
Filed Jun 30, 2014

TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500 HD. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE ENTIRE FRONT END OF THE VEHICLE WAS DEFECTIVE. THE MECHANIC REPLACED THE STEERING BOX, PITMAN ARM, OUTER TIE ROD ON BOTH ENDS AND THE UPPER BALL JOINT. THE CONTACT ALSO STATED THAT THE BRAKES WERE LEAKING. THE BRAKE LEAK FAILURE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

NHTSA ID
10606930
Incident
Aug 8, 2013
Mileage
200,000 mi
Suspension
Filed Nov 1, 2011

WE HAD A LIFE THREATENING EVENT ON OCTOBER 19, 2011. THE LEFT LOWER CONTROL ARM WAS BROKEN AND THE RIGHT LOWER CONTROL ARM WAS CRACKED READY TO BREAK. THIS WAS DISCOVERED WHEN WE WENT FOR A WHEEL ALIGNMENT. WE HAD TO HAVE THEM REPAIR IT IMMEDIATELY DUE TO THE DANGER OF THE PROBLEM. THE PITMAN ARM AND IDLER ARM NEEDED TO BE REPLACED BECAUSE OF THIS PROBLEM. WE DON'T HAVE A CHEVROLET DEALERSHIP HERE. THEY SAID THE LOWER CONTROL ARMS WERE DEFECTIVE. WE USE THIS TRUCK ONLY FOR PLEASURE, NO HAULING. WE E-MAILED THE CHEVROLET CONSUMER SUPPORT CENTER AND THEY GAVE US A SERVICE REQUEST NUMBER. WE WERE REQUESTED BY THEM TO COMMUNICATE BY PHONE. WE CALLED THEM ON OCTOBER 21, 2011 AND THEY REQUESTED THE ALIGNMENT SHOP'S PHONE NUMBER. ON OCTOBER 25, 2011, THEY CALLED US AND SAID THAT THIS WAS NOT UNDER WARRANTY. THEY DIDN'T SEEMED TO BE CONCERNED THAT THE PARTS WERE DEFECTIVE. WE WANTED TO LET YOU KNOW OF THIS DANGEROUS PROBLEM SINCE THERE MAY BE MORE DEFECTIVE LOWER CONTROL ARMS. I STILL HAVE THE DEFECTIVE PARTS. *TR

NHTSA ID
10433879
Incident
Oct 19, 2011
Suspension
Filed Jun 23, 2011

TL* THE CONTACT OWNS 2004 CHEVROLET 2500 HD.THE CONTACT STATED THAT THE REAR AXLE SHOCK MOUNT FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC ATTEMPTED TO ORDER THE PART FROM THE MANUFACTURER. THE MANUFACTURER ADVISED THAT THE ENTIRE AXLE WOULD NEED TO BE PURCHASED AND REPLACED BECAUSE THE PART WAS NOT SOLD SEPARATELY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

NHTSA ID
10408610
Incident
Jun 10, 2011
Mileage
54,000 mi
Other / unspecifiedSuspension
Filed Apr 9, 2010

ALMOST WENT OFF ROAD ON A CORNER, WITH ONLY 53,000 MILES ON IT. TOOK IT INTO LESSCWABS AND THEY SAID THE WHEEL BEARINGS AND HUBS WERE SHOT AND THE WHEEL WAS READY TO FALL OFF. THEY SAID THAT THEY HAVE HAD SEVERAL CHEVY SILVERADOS WITH THE SAME PROBLEM WITH EVEN LESS MILEAGE ON. CALLED CHEVY THEY SAID THEY HAVE ALSO HAD SEVERAL COMPLAINTS BUT THERE IS NO RECALL OR HELP WITH FIXING THE PROBLEM. IT COST APROX 900.00. TO FIX @ SCHAWBS. *TR

NHTSA ID
10324794
Incident
Jan 15, 2009
Mileage
53,000 mi
Suspension
Filed Dec 21, 2008

DRIVERS SIDE FRONT WHEEL BEARING FAILED, ALSO TRIGGERED ABS PROBLEMS AS SENSOR IS IN WHEEL HUB. *TR

NHTSA ID
10252373
Incident
Dec 12, 2008
Mileage
74,000 mi
Other / unspecifiedSuspension
Filed Oct 26, 2008

I SEE YOU HAVE RECALL ON WHEEL HUB ASSEMBLIES FOR 2004 CHEVY SILVERADO I JUST REPLACE BOTH SIDES ON MY TRUCK .THE TRUCK WAS BOUGHT BRAND NEW IT IS 4 YEARS OLD IT ONLY GOT 60,000 MILES ON IT I NEED TO KNOW IF MY TRUCK WAS UNDER YOUR RECALL . *TR

NHTSA ID
10246760
Incident
Oct 25, 2008
Suspension
Filed Aug 29, 2008

TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO WOBBLE WHILE MAKING A TURN. THE VEHICLE WAS TAKEN TO A MECHANIC AND IT WAS DISCOVERED THAT THE FRONT WHEEL HUB WAS NO LONGER TOGETHER AND NEEDED TO BE REPLACED. APPROXIMATELY 9 MONTHS LATER, THE FRONT PASSENGER SIDE WHEEL HUB NEEDED TO BE REPLACED. THE CURRENT MILEAGE IS 113,904 AND FAILURE MILEAGE WAS 9,780. UPDATED 10/07/08. *LJ

NHTSA ID
10240172
Incident
May 19, 2008
Mileage
113,904 mi
Suspension
Filed Jan 30, 2008

THERE WAS A BUMPING NOISE NOTED COMING FROM THE LEFT FRONT WHEEL. THE TRUCK WAS TAKEN TO THE DEALER FOR REPAIR. THE LEFT FRONT HUB ASSEMBLY FOR THE CHEVY 2500HD FOUR WHEEL DRIVE WITH DURAMAX DIESEL ENGINE WAS REPLACED. THE DEALER STATED THAT THE RIGHT FRONT HUB ASSEMBLE WAS ALSO LOOSE AND WOULD NEED TO BE REPLACED SOON. THE DEALER STATED THAT THEY HAVE HAD TO REPLACE THREE OTHER COMPLETE HUBS, SO THIS MEANS THAT A TOTAL OF SIX HUBS HAVE HAD TO BE REPLACED. IT WAS CONFIRMED WITH THE DEALER THAT THESE HUB ASSEMBLIES HAVE NO GREASE FITTINGS AND ONLY COME WITH WHATEVER GREASE IS IN THE HUB AT THE TIME OF MANUFACTURE. THIS IS A POTENTIALLY DANGEROUS SITUATION AND COULD RESULT IN AN ACCIDENT WITH A LOSS OF LIFE. THIS IS REPORTED IN THE HOPE THAT A FULL AND COMPLETE INVESTIGATION IS CONDUCTED PRIOR TO A CATASTROPHIC FAILURE WITH A LOSS OF VEHICLE CONTROL AND A RESULTING LOSS OF PROPERTY AND LIVES. THIS SHOULD BE INVESTIGATED WITH THE HIGHEST PRIORITY. I AWAIT YOUR RESPONSE AND RESULTS OF THE INVESTIGATION. *TR

NHTSA ID
10216537
Incident
Jan 30, 2008
Mileage
71,100 mi
Suspension
Filed Jan 29, 2008
Crash reported

ON JANUARY 2, 2008 WHILE DRIVING OUR 2004 CHEVY SILVERADO 2500 4X4 ON A PAVED CITY STREET THE TWO FRONT TIE RODS SNAPPED IN HALF( DRIVERSIDE 1ST, PASSENGER ISDE 2ND) CAUSING THE TRUCK TO GO OUT OF CONTROL AND SKIDDING APPROXIMATELY 70 FEET FINALLY BEING STOPPED BY A CONCRETE CURVE. GM HAS REFUSED TO TAKE ANY RESPONSIBILITY IN THE FAILURE OF THEIR FACTORY EQUIPMENT. WE PURCHACED THE TRUCK FROM OUR NEIGHBOR WITH A" FAB TECH" 6 IN. LIFT KIT. THE FAB TECH COMPANY ALSO REFUSES TO TAKE ANY RESPONSIBILITY STATED THAT THEY HAVE SEEN MANY TIE ROD FAILURES WITH THE TIE RODS ON GM TRUCKS FOR SEVERAL YEARS AND THAT THAT THEY HAVE DESIGNED LARGER DIAMETER TIE RODS THAT ARE SOLD AS UPGRADED EQUIPMENT WITH THEIR LIFT KITS. MY CASE # WITH GM IS 71-591086295. THE CONACT PERSON/SALES MANAGER WITH FABTECH IS . *CN

NHTSA ID
10216386
Incident
Jan 2, 2008
EngineSuspension
Filed Sep 1, 2006

DT*: THE CONTACT STATED THE VEHICLE'S TIRE HUBS ARE SEALED UNITS AND COULD NOT BE REPACKED WITH GREASE. THE HUB ASSEMBLY WAS LOOSE WHICH CAUSED THE BEARINGS TO BECOME DEFECTIVE RESULTING IN WOBBLING TIRES. THE FRONT HUBS HAD TO BE REPLACED TWICE HOWEVER THE SERVICE DEALER COULD NOT DETERMINE WHY THE BEARINGS WERE BECOMING DEFECTIVE. ALSO, THERE WAS OIL LEAKING OUT OF THE EGR VAVLE. THE EGR VALVE WAS REPLACED WHICH CORRECTED THE PROBLEM. THEN VEHICLE WAS SURGING AND WOULD NOT ACCELERATE. WHEN THE VEHICLE WAS TAKEN TO THE DEALER THE VEHICLE'S EGR VALVE WAS REPLACED AGAIN WHICH ALSO CORRECTED THE PROBLEM. UPDATED 11/06/06.*JB

NHTSA ID
10167252
Incident
Dec 1, 2005
Mileage
70,726 mi
Suspension
Filed May 26, 2006

REAR PASSENGER SIDE SHOCK ABSORBER LOWER MOUNT SHEARED COMPLETELY AWAY, LEAVING NO OPERABLE SHOCK ABSORBER ON THAT SIDE OF THE AXLE. *NM

NHTSA ID
10158364
Incident
May 20, 2006

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .