2004 Chevrolet Silverado 2500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Chevrolet Silverado 2500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes16840.4%
- Electrical10525.2%
- Engine368.7%
- Fuel system266.3%
- Steering163.8%
- Powertrain (other)122.9%
- Suspension122.9%
- Other / unspecified102.4%
- Tires & wheels81.9%
- Driver assistance61.4%
- Airbags41.0%
- Body & structure41.0%
- Visibility41.0%
- Exterior lighting20.5%
- Interior & seats10.2%
- Heating & air conditioning10.2%
- Transmission10.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
Hydraboost piston blew out, lost brakes and steering. Almost wrecked vehicle.
I HAVE CHANGED ALL 4 NEW TIRES IN 4 DIFFERENT TIMES EVERY YRS NOT SURE IF THAT A WHEEL PROBLEM. AND ALSO FIX MY FUEL INJECTION SYSTEM THAT WAS GIVE ME A PROBLEM IN THE PAST. NOW I REPLACE ALL NEW ROTOR BRAKE DISCS AND PAD IN 30 MINUTES OUT FROM A MECHANICAL SHOP IT'S SHOW A ENGINE LIGHT NOW SAYING RANGE SHIFT INHIBITED ON MY DASHBOARD. AND WHEN I'M SHIFTING TO DRIVE IT JUST REVERSE INSTEAD OF DRIVE. NOW IS BACK IN THE SHOP FOR NOW PROBLEM TO COME. FROM GARDEN CITY KANSAS
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
CHECK ENGINE LIGHT CAME ON AND "LOW ENGINE POWER" FLASHED WHERE THE ODOMETER IS. THIS CAUSED THE RPM'S NOT TO GO OVER 2800. CODE READER CLAIMS O2 SENSORS OR THROTTLE CONTROL MODULE OR CATALYTIC CONVERTOR ISSUES. WE DISCOVERED IT WAS NONE OF THE ABOVE. TO FIX PROBLEM CHANGE 3 RELAYS LOCATED UNDER HOOD IN FUSE BOX. RELAY #8864. THEN CLEAR CODES, SHOULD FIX ISSUE UNLESS CODE PERSISTS. RELAYS WILL CAUSE A FIRE IF NOT CHANGED OUT ASAP.
MANY OF THE VEHICLES IN THIS FAMILY SUFFER FROM RANDOM ELECTRICAL SHORTS AND OR POOR ELECTRICAL GROUNDING RELATING TO THE DRIVE BY WIRE THROTTLE ACTUATOR. THE RESULT IS THAT THE VEHICLE WILL GO INTO 'REDUCED ENGINE POWER' MODE RANDOMLY. IN THIS MODE THE VEHICLE WILL IDLE BUT NOT ACCELERATE OR DRIVE. THIS ISSUE IS WELL DOCUMENTED ON MESSAGE BOARDS WITH NO CONSISTENT FIX. THIS CONDITION EXPOSES AN EXTREME HAZARD AS THE VEHICLE CAN LOOSE POWER AT ANY TIME. THIS IS A SERIOUS SAFETY ISSUE THAT SHOULD BE INVESTIGATED. I HAVE HAD MY VEHICLE LOOSE POWER ON THE INTERSTATE AND ON HIGH SPEED 2 LANE ROADS WITH NO SHOULDER AND HEAVY TRAFFIC ON 4 OCCASIONS. NUMEROUS ATTEMPTS TO REPAIR THE ISSUE HAVE BEEN UNSUCCESSFUL.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
I HAVE CHANGED ALL 4 NEW TIRES IN 4 DIFFERENT TIMES EVERY YRS NOT SURE IF THAT A WHEEL PROBLEM. AND ALSO FIX MY FUEL INJECTION SYSTEM THAT WAS GIVE ME A PROBLEM IN THE PAST. NOW I REPLACE ALL NEW ROTOR BRAKE DISCS AND PAD IN 30 MINUTES OUT FROM A MECHANICAL SHOP IT'S SHOW A ENGINE LIGHT NOW SAYING RANGE SHIFT INHIBITED ON MY DASHBOARD. AND WHEN I'M SHIFTING TO DRIVE IT JUST REVERSE INSTEAD OF DRIVE. NOW IS BACK IN THE SHOP FOR NOW PROBLEM TO COME. FROM GARDEN CITY KANSAS
ENGINE RUNS ROUGH AT IDLE.CK ENGINE LIGHT ON.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
CHECK ENGINE LIGHT CAME ON AND "LOW ENGINE POWER" FLASHED WHERE THE ODOMETER IS. THIS CAUSED THE RPM'S NOT TO GO OVER 2800. CODE READER CLAIMS O2 SENSORS OR THROTTLE CONTROL MODULE OR CATALYTIC CONVERTOR ISSUES. WE DISCOVERED IT WAS NONE OF THE ABOVE. TO FIX PROBLEM CHANGE 3 RELAYS LOCATED UNDER HOOD IN FUSE BOX. RELAY #8864. THEN CLEAR CODES, SHOULD FIX ISSUE UNLESS CODE PERSISTS. RELAYS WILL CAUSE A FIRE IF NOT CHANGED OUT ASAP.
I HAVE HAD A COMPLETE BRAKE JOB BECAUSE ALL OF THE LINES RUSTED OUT AND FAILED AS I WAS DRIVING. FORTUNATELY, I WAS ABLE TO USE THE EMERGENCY BRAKE TO STOP SAFELY. I SPENT ROUGH.Y $3,000 TO GET THIS REPAIRED. NOW THE FUEL LINES, FUEL COOLER AND EVERYTHING ATTACHED HAS RUSTED OUT TO THE POINT THAT IT IS GOING TO BE AN ADDITIONA $2,500 TO REPAIR THIS. ALSO, THE COMPLETE UNDER CARRIAGE AND REAR END HAS RUSTED TO THE POINT THAT I AM EXPECTING IT TO FAIL AT ANY TIME. THIS IS NOT ONLY A DANGEROUS SITUATION, BUT IS EXTREMELY COSTLY TO THE CONSUMER, ME. WHEN THE BRAKES FAILED, I WAS DRIVING ON A STREET APPROACHING A BUSY INTERSECTION. WITH NO WARNING AT ALL, THE PEDAL WENT TO THE FLOOR AND I HAD NO BRAKES. THE REPAIR FACILITY MECHANIC SAID HE HAS NEVER SEEN A SYSTEM SO BAD. I KEEP THE VEHICLE IN A GARAGE AND HAVE WASHED THE UNDER CARRIAGE IN THE WINTER TO KEEP ROAD SALT FROM ACCUMULATING.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
Hydraboost piston blew out, lost brakes and steering. Almost wrecked vehicle.
POWER STEERING IS HARD TO TURN AND ALSO TAKES LONGER TO STOP THE VEHICLE, HYDRO BOOST IS LEAKING AT THE BASE CAUSING THE VEHICLE TO TURN HARD AND SLOPPY STOPPING, DEALERSHIP SAYS NO WARRANTY FOR IT AND IT SHOULD BE OKAY AS LONG AS YOU KEEP FLUID FILLED, THAT COMMENT SOUNDS DANGEROUS AND UNSAFE FROM THE DEALERSHIP, IT CONTINUES TO LEAK POWER STEERING FLUID.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
The contact owns a 2004 Chevrolet Silverado 2500. The contact stated that while driving 60-65 MPH, the vehicle experienced reduced power and went into LIMP Mode. The contact pulled over to the side of the road. The contact turned off and restarted the vehicle after several minutes, as per the Owner's Manual. The transmission warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that it could take 1-2 weeks to diagnose the vehicle, and several months to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a claim was filed. The failure mileage was approximately 50,000.
The transfer case wore a pine hole in the case from the oil pump spring lock not securing movement causing me to loose all oil from transfer case. This left me stranded when I could not shift into 4 wheel drive the could not get it to re- engage 2wheel drive. This could have possibly caused catastrophic loss of control had the transfer case locked up while driving at high speed on slick roads or if someone ran into me from sudden lock up of the drive train.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
I HAVE HAD A COMPLETE BRAKE JOB BECAUSE ALL OF THE LINES RUSTED OUT AND FAILED AS I WAS DRIVING. FORTUNATELY, I WAS ABLE TO USE THE EMERGENCY BRAKE TO STOP SAFELY. I SPENT ROUGH.Y $3,000 TO GET THIS REPAIRED. NOW THE FUEL LINES, FUEL COOLER AND EVERYTHING ATTACHED HAS RUSTED OUT TO THE POINT THAT IT IS GOING TO BE AN ADDITIONA $2,500 TO REPAIR THIS. ALSO, THE COMPLETE UNDER CARRIAGE AND REAR END HAS RUSTED TO THE POINT THAT I AM EXPECTING IT TO FAIL AT ANY TIME. THIS IS NOT ONLY A DANGEROUS SITUATION, BUT IS EXTREMELY COSTLY TO THE CONSUMER, ME. WHEN THE BRAKES FAILED, I WAS DRIVING ON A STREET APPROACHING A BUSY INTERSECTION. WITH NO WARNING AT ALL, THE PEDAL WENT TO THE FLOOR AND I HAD NO BRAKES. THE REPAIR FACILITY MECHANIC SAID HE HAS NEVER SEEN A SYSTEM SO BAD. I KEEP THE VEHICLE IN A GARAGE AND HAVE WASHED THE UNDER CARRIAGE IN THE WINTER TO KEEP ROAD SALT FROM ACCUMULATING.
TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500 HD. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE ENTIRE FRONT END OF THE VEHICLE WAS DEFECTIVE. THE MECHANIC REPLACED THE STEERING BOX, PITMAN ARM, OUTER TIE ROD ON BOTH ENDS AND THE UPPER BALL JOINT. THE CONTACT ALSO STATED THAT THE BRAKES WERE LEAKING. THE BRAKE LEAK FAILURE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
CANT REMEMBER WHAT HAPPENED I BLACK OUT AND WOKE UP WITH COPS AROUND ME. THE FRONT END OF THE TRUCK IS WRECKED. AIRBAGS DID NOT DEPLOY.
I HAVE CHANGED ALL 4 NEW TIRES IN 4 DIFFERENT TIMES EVERY YRS NOT SURE IF THAT A WHEEL PROBLEM. AND ALSO FIX MY FUEL INJECTION SYSTEM THAT WAS GIVE ME A PROBLEM IN THE PAST. NOW I REPLACE ALL NEW ROTOR BRAKE DISCS AND PAD IN 30 MINUTES OUT FROM A MECHANICAL SHOP IT'S SHOW A ENGINE LIGHT NOW SAYING RANGE SHIFT INHIBITED ON MY DASHBOARD. AND WHEN I'M SHIFTING TO DRIVE IT JUST REVERSE INSTEAD OF DRIVE. NOW IS BACK IN THE SHOP FOR NOW PROBLEM TO COME. FROM GARDEN CITY KANSAS
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500 EQUIPPED WITH PRIMEWELL VALERA HT HARRY TRUMAN TIRES, SIZE: LT265/75/R16 (NA). WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE ALL THE TIRES REPLACED ON TWO SEPARATE OCCASIONS; HOWEVER, THE FAILURE CONTINUED. THE CONTACT WAS INFORMED THAT THE TIRES WERE DEFECTIVE AND COULD NOT BE BALANCED CORRECTLY. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS UNKNOWN.
FEDERAL COURAGA MT TIRE TREAD SEPARATION AT FREEWAY SPEEDS WITHOUT WARNING. NOT EVEN AT HALF OF THE TREAD LIFE NO SIGNS OF DAMAGE OR CRACKING PRIOR TO THIS. ALL OTHER TIRES LOOK OK BUT HAVE BEEN REPLACED FOR CONCERNS OVER THE SAFETY OF THE TIRES AND MANUFACTURING QUALITY
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
CHECK ENGINE LIGHT CAME ON AND "LOW ENGINE POWER" FLASHED WHERE THE ODOMETER IS. THIS CAUSED THE RPM'S NOT TO GO OVER 2800. CODE READER CLAIMS O2 SENSORS OR THROTTLE CONTROL MODULE OR CATALYTIC CONVERTOR ISSUES. WE DISCOVERED IT WAS NONE OF THE ABOVE. TO FIX PROBLEM CHANGE 3 RELAYS LOCATED UNDER HOOD IN FUSE BOX. RELAY #8864. THEN CLEAR CODES, SHOULD FIX ISSUE UNLESS CODE PERSISTS. RELAYS WILL CAUSE A FIRE IF NOT CHANGED OUT ASAP.
TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500. WHILE ATTEMPTING TO REVERSE THE VEHICLE, IT INDEPENDENTLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE PARKED IN THE CONTACT'S GARAGE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
CANT REMEMBER WHAT HAPPENED I BLACK OUT AND WOKE UP WITH COPS AROUND ME. THE FRONT END OF THE TRUCK IS WRECKED. AIRBAGS DID NOT DEPLOY.
TL* THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500 HD. THE CONTACT STATED THAT AS THE VEHICLE WAS STARTED, THE FRONT DRIVER SIDE AIR BAG INADVERTENTLY DEPLOYED. THE CONTACT SUFFERED MINOR INJURIES FROM THE AIR BAG DEPLOYMENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 61,900. UPDATED 05/24/11*LJ UPDATED 05/26/11*JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
CANT REMEMBER WHAT HAPPENED I BLACK OUT AND WOKE UP WITH COPS AROUND ME. THE FRONT END OF THE TRUCK IS WRECKED. AIRBAGS DID NOT DEPLOY.
REPLACED ALL BRAKE LINES RUSTED THROUGH 107,000 MILES ON A 2004 TRUCK. ALUMINUM WHEELS ARE PITTED APPEARS TO BE LOSING THE COATIING THE PASSENGER SIDE DOOR IS SHOWING RUST. HEADLINER IS FALLING DOWN IN THE FRONT OF THE VEHICLE. THE REAR RADIO SPEAKERS ARE NOT WORKING
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
JAN 2011 DURING A REAL BAD WINTER WE LOST THE FRONT BRAKES WHILE DRIVING, MULTIPLE BRAKE LINES WERE REPLACED AT A COST OF $600+, APRIL 2012 WHILE DRIVING AGAIN 25MPH THE REAR BRAKE LINES BURST!! JUST HAD TO PAY FOR MORE BRAKE LINES AT A COST OF $485. THE TRUCK NOW HAS 117,000 MILES AND THIS IS NOT THE FIRST ISSUE WE HAVE HAD, THE ODOMETER NO LONGER WORKS AND HAD MULTIPLE PROBLEMS WITH THE BLOWER FOR HEAT AND A/C. *TR
UNDER NORMAL DRIVING CONDITIONS THE HVAC SYSTEM SWITCHES FROM COOLING FINE TO FULL HEAT MODE. THE HVAC COMPRESSOR IS STILL RUNNING, HOWEVER SOME TYPE OF DAMPER SERVO MALFUNCTIONS TO LET IN HOT AIR (POSS FROM THE HEATER CORE AREA) OPENS FULL AND REPLACES THE COLD AIR WITH EXTREMELY HOT AIR. IT HAPPENS ABOUT EVERY 7-10 MILES ON A BAD DAY AND ONCE A DAY ON A GOOD DAY. THE ONLY REMEDY I HAVE FOUND FOR IT IS TO PULL OVER TO THE SIDE OF THE ROAD, PLACE THE VEHICLE IN PARK, TURN OFF THE IGNITION, OPEN THE DOOR TO KILL THE INTERIOR POWER, CLOSE THE DOOR, RESTART THE VEHICLE. THIS SOME HOW RESETS THE DAMPER SERVO TO ITS PROPER OPERATING RANGE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
I BOUGHT A 2004 CHEVY SILVERADO FROM MEDVED AND I FEEL IT HAS A PROBLEM AND GM SAYS IT'S WORKING AS DESIGNED. MY PROBLEM IS THE MESSAGE MODULE LED'S ARE SO DIM THEY CAN'T BE READ IN THE DAYLIGHT AND THE INSTRUMENT CLUSTER HAS BEEN REPLACED 3 TIMES BY MEDVED TO TRY AND FIX THE PROBLEM. THE P N R D D3 D2 LED"S ARE JUST FINE. THEY TOLD ME TO TAKE IT TO ANOTHER DEALERSHIP TO SEE IF THEY CAN FIX IT. I TOOK IT TO [XXX] AND A 18 YEAR SERVICE TECH SAID IT DOESN'T GET ANY BETTER AND GM SHOULD HAVE SENT OUT A RECALL BUT DIDN'T. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THIS COULD BE A SAFETY ISSUE IF YOU CAN'T READ THE WARNINGS AND OTHER MESSAGES THAT APPEAR ON THE MODULE WHILE DRIVING. *TR
LIGHT BULB SOCKETS ALLOW SLIP-IN TYPE BULBS TO SLIP OUT . GM HAS NOT RECALLED THESE SOCKETS, HOWEVER THEY HAVE IMPROVED THE CURRENT DESIGN SO AS TO HOLD THE BULBS MORE SECURELY. THE TURN SIGNALS, STOP LIGHTS AND TAIL LIGHTS ,AS WELL AS THE HEADLIGHTS ARE AFFECTED BY THIS DEFICIENCY. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
INTERMITTENTLY SHIFT DISPLAY AND DOOR LOCKS NOT WORKING. WHEN SHIFTING FROM REVERSE TO DRIVE, THE TRUCK WOULD BUCK. LOCKS WOULD NOT UNLOCK WHEN PUT INTO PARK. CHECK ENGINE LIGHT KEPT COMING ON. CODE P0708 IN SYSTEM FOR PARK/NEUTRAL SWITCH. REPLACE PARK/NEUTRAL SWITCH FOR A TOTAL OF $416.48. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
THE AIR CONDITIONER BLOWS HOT AIR OUT OF THE PASSENGER SIDE VENTS WHEN THE AIR CONDITIONER IS ON. THIS JUST STARTED. MY BROTHER HAS A VEHICLE IDENTICAL TO MINE, SAME YR AND EVERYTHING, AND IT IS DOING THE SAME THING. THE DRIVERS SIDE BLOWS COLD AIR AND THE PASSENGER SIDE FEELS LIKE THE HEATER IS ON, WITH BOTH CONTROLS ON COLD. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
2004 CHEVY SILVERADO HD 2500 DIESEL--TRANSFER CASE WEARING FROM INSIDE OUT I TOOK MY TRUCK IN TO HAVE SERVICE WORK DONE ON IT, AND FOUND OUT FROM THE JASPER TRANSMISSION COMPANY, THAT THEY ARE DOING A LARGE NUMBER OF CHEVY TRANSFER CASES BECAUSE THEY WEREN'T SHIMMIED RIGHT FROM THE FACTORY, CAUSING THE GEARS IN THE TRANSFER CASE TO EAT THROUGH THE BOTTOM OF THE HOUSING ON THE TRANSFER CASE ITSELF. THIS THEN RESULTS IN THE TRANSFER CASE FLUID TO LEAK OUT, AND CAUSES THE GEAR BOX TO COME APART INSIDE THE TRANSFER CASE. THE CHEVY DEALER THAT I TOOK MY TRUCK TO NEVER EVEN MENTIONED THIS TO ME, AND WAS VERY EVASIVE ABOUT THE WHOLE ISSUE. I WILL NEVER BUY ANOTHER GMC (GOV'T. MOTORS CORP.) CAR OR TRUCK AGAIN!! *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .