Owner-reported complaints naming the airbag system, filed with NHTSA
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Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2011 Chevrolet Silverado 2500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 40 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 40, in the owner's own words
as mentioned by many customers the dash on the vehicles crack and GM refuses to pay for repairs. Now there is a Airbag recall that needs to be completed and I am told by dealer that the dash will crack more and get worse during the repair and they are not responsible for the damage. This is unacceptable and unsafe as it is costing me and consumers more money for a defective product.
The contact owns a 2011 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags) and the vehicle was taken to the dealer for recall repair. However, after damaging the passenger's side dashboard where the front passenger's side air bag was located, the dealer informed the contact that they had ordered the wrong part and he should bring the vehicle back another time for the recall repair. Additionally, the dealer informed the contact that the dashboard would be replaced. The contact stated upon taking the vehicle back to the dealer for recall repair, the dealer stated that the recall repair would not be completed unless he signed a waiver certifying that they were not liable for damage to the dashboard. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The failure mileage was approximately 161,000. Parts distribution disconnect.
Vehicle had a recall for airbag. After the vehicle was taken for the recall the dashboard is cracked. This dashboard issue needs to be fixed. It's outrageous if GM is not held accountable.
Takata recall. The contact owns a 2011 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO LAWRENCE HALL CHEVROLET BUICK GMC (2120 COMMERCIAL AVE, ANSON, TX 79501) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I HAVE HAD 2 SAFETY RECALL NOTICES ON THE PASSENGER AIR BAGS, THAT COULD BE FATAL. 1ST WAS IN 2016, 2ND 2021. LAST ONE STILL SAYS PARTS NOT AVAILABLE. SHOULDN'T DISABLE THE PASSENGER AIRBAG OR FIX IT?
MANUFACTURER RECALL NUMBER2049151 NHTSA RECALL NUMBER16V381 BEEN WAITING FOR YEARS TO FIX THIS MY DASHBOARD IS CRACKING I'M VERY ANGRY CAUSE I TAKE CARE MY TRUCK A LOT AND GM CAN'T FIX IT I TOOK MY TRUCK SEVERAL TIME TO THE DEALERSHIP DIDN'T HELP THEY JUST TOLD ME IS NOTHING THEY CAN DO ONE TOLD ME TRADE MY TRUCK FOR A NEW ONE IS NOT THE WAY TO SELL NEW CARS
4TH COMPLAINT ON THIS RECALL, STILL NO REMEDY FOR THIS BUT GM HAS MADE 10 MORE YEARS OF TRUCKS AND SELL REPLACEMENT AIR BAGS FOR THIS MODEL, NOT A GOOD SAFETY RECALL IF THEY ARE WAITING FOR SOMEONE TO DIE BEFORE DECIDING THIS VEHICLE IS TRULY AFFECTED BY THE AIRBAG THEY INSTALLED. WILL NEVER BUY ANOTHER GM VEHICLE AGAIN. STILL NO RESPONSE FROM LAST COMPLAINT. NHTSA SHOULD BE DEFUNDED.
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION REGARDING NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALL AMERICAN CHEVROLET OF KILLEEN (1802 E. CENTRAL TEXAS EXPY, KILLEEN, TX 76541) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JS
GM IS SAYING THERE IS NO REMEDY YET, BUT THEY ARE SELLING REPLACEMENT AIR BAGS UNDER PART # 22744316. SO IS THERE NOT REMEDY OR DO THEY NOT WANT TO COVER THEIR RECALL. WHEN YOU PAY 50K FOR A VEHICLE YOU EXPECT THE MANUFACTURER TO STAND BEHIND IT. SAYING THE VEHICLE IS SAFE DOES NOT MAKE ME COMFORTABLE IF I WAS TO HAVE AN ACCIDENT THAT WOULD CAUSE AIRBAG TO GO OFF. LET ALONG IF SOMEONE WAS TO DIE FROM THE AIRBAG. WHAT GOOD IS NHTSA IF YOU DON'T ENFORCE THE RECALLS, YOU CANNOT LET THE MANUFACTURER DECIDE THAT ANY OF THE VEHICLES AFFECTED BY THE RECALL ARE SAFE. I WILL NOT BE BUYING ANOTHER GM VEHICLE IF THIS IS NOT TAKEN CARE OF PROPERLY. *TR
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). AFTER CONTACTING AN UNKNOWN DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE SERVICE AIR BAG AND AIR BAG WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT A THIRD PARTY ENGINEER ADVISED THAT THERE WAS NO FAILURE WITH THE AIR BAGS. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD LET HIM KNOW WHEN THE PART BECAME AVAILABLE. THE CONTACT SPOKE WITH THREE UNKNOWN DEALERS THAT STATED THE PART WAS NOT AVAILBLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL I WAS NOTIFIED IN JULY OF 2016 THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN GM 2011 MODEL YEAR SILVERADOS. THE INFO I'M GETTING WHEN I SEARCH THE DATABASE FOR RECALLS IS AS FOLLOWS: RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE. GM IS WORKING QUICKLY TO FINALIZE THE NECESSARY REPAIR PROCEDURES AND/OR OBTAIN PARTS. YOU WILL BE NOTIFIED VIA WRITTEN COMMUNICATION WHEN THE REPAIR PROCEDURE OR PARTS ARE AVAILABLE. YOU CAN ALSO CHECK BACK AT THIS WEBSITE OR WITH YOUR PREFERRED CERTIFIED SERVICE DEALER. IT'S BEEN OVER THREE YEARS AND NOTHING HAS BEEN RESOLVED AND GM HAS NOT BEEN MADE TO RESOLVE THIS SAFETY ISSUE. FORTUNATELY, I HAVE NOT HAD AN ACCIDENT TO TEST THE SAFETY OF THE AIR BAGS. WHY HASN'T THE DEPARTMENT OF TRANSPORTATION FORCED GM TO DO SOMETHING ABOUT THIS POTENTIALLY DEADLY SITUATION?
TAKATA RECALL. MY DEALER REFUSES TO REPLACE THE AIRBAG. PLEASE HELP GET THIS DANGEROUS AIRBAG REPLACED.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. CLASSIC CHEVROLET (1101 W. STATE HIGHWAY 114, GRAPEVINE, TX) STATED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RIVERSIDE CHEVROLET (4270 U S 231, WETUMPKA, AL 36092, (334) 472-0325) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS PROVIDED A DOCUMENT STATING THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL: MY FAMILY AND I SUFFERED A SEVERE CAR ACCIDENT AND NONE OF THE AIR BAGS DEPLOYED. WE HIT GOING 70MPH INTO A FLIPPED 18 WHEELER ON THE HIGHWAY.
TAKATA AIR BAGS REMEDY STILL UNAVAILABLE. THE CHECK AIR BAGS LIGHT ON DASH KEEPS COMING ON. I'D REALLY LIKE TO GET MY TRUCK FIXED
I PUT MY VIN IN YOUR DATABASE TO SEE IF THERE HAS BEEN A RECALL FOR TAKATA AIRBAGS. PER YOUR WEB SITE, GM REQUEST A PETITION OF INCONSEQUENTUALITY FOR MY MODEL VEHICLE, EVEN THOUGH TAKATA HAS IDENTIFIED THEIR AIRBAGS AS BEING INSTALLED ON MY TRUCK. THERE WAS TO HAVE BEEN A RULING, AGAIN PER YOUR WEBSITE, IN AUGUST OF 2017. THERE IS REFERENCE TO A DOCKET NUMBER WHICH I COULD NOT LOCATE. SO, I'M ASKING WHAT IS THE LATEST NHTSA RULING REGARDING GM'S PETITION OF INCONSEQUENTIALITY? I MAY BE DRIVING AROUND IN A DANGEROUS VEHICLE WHICH SEEMS TO NOT MATTER TO GM OR TO NHTSA. PLEASE CALM MY FEARS AND GIVE ME THE MOST RECENT INFORMATION, EVEN IF IT MAY BE SOMETHING I DON'T WISH TO HEAR. THANK YOU
TAKATA RECALL: I WANT THIS AIRBAG REPLACED!! THIS AIRBAG HAS BEEN UNDER RECALL SINCE 05/2016. GM FILED FOR INCONSEQUENTIALITY AND YOUR WEBSITE SAYS IT SHOULD HAVE BEEN REVIEWED AND DECIDED BY 2017. IT IS NOW 08/2018, BUT TODAY, GM SAYS NO REMEDY IS AVAILABLE, STILL. THIS AIRBAG IS A POTENTIAL LOADED SHOTGUN POINTED AT MY PASSENGERS. I NEED A REMEDY FOR THIS AIRBAG ASAP! I THINK WE HAVE BEEN PATIENT ENOUGH!!!!
THE DASH IS CRACKED AT THE PASSENGER SIDE AIR BAG. IF THE AIRBAG HAS TO INFLATE I AM AFRAID IT WILL SEND PIECES OF DASH INTO THE PASSENGERS FACE.
THIS RECALL CAME OUT IN MAY 2016. NOW FORD / MAZDA HAS ISSUED A DO NOT DRIVE UNTIL REPAIRED WITH REPAIRS AVAILABLE. BUT STILL NO REMEDY FROM GM FOR THIS? THEY HAVE BUILT HOW MANY MORE MODEL YEAR TRUCKS AND HOW MANY TRUCKS SINCE 2011. I LIVE IN TEXAS AND THE TEMPERATURES HERE REACH 100* IN THE SUMMERS. THERE IS NO REASON FOR A REPAIR NOT TO BE AVAILABLE FOR THIS AFTER THIS LENGTH OF TIME. HOW MANY PEOPLE HAVE TO POSSIBLY BE KILLED BEFORE THIS IS RESOLVED. THERE NEEDS TO BE A CLASS ACTION LAWSUIT FOR THIS. GM IS NOT TAKING CARE OF THEIR CONSUMERS. I HAVE COMPLAINED ABOUT THIS BEFORE AND NO RESPONSE OTHER THAN NO REMEDY YET. NOT ACCEPTABLE. IF AN AIRBAG CAN EXPLODE AND KILL SOMEONE THAN IT NEEDS TO BE REPAIRED NOW.
THE DASHBOARD IS CRACKED AROUND THE AIR BAG.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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