2002 Chevrolet Sonoma

GENERAL MOTORS IS CONDUCTING A SPECIAL POLICY PROGRAM FOR 903,464 OWNERS OF 2000 - 2003 MODEL S/T VEHICLES THROUGH WHICH OWNERS MAY, AT THEIR OPTION, EITHER (1) PERIODICALLY INSPECT THE TAILGATE SUPPORT CABLES INSTALLED IN THEIR VEHICLE AND HAVE THE CABLES REPLACED IF THE CABLE COATING EXHIBITS ANY INDICATIONS OF DAMAGE OR DETERIORATION OR (2) REQUEST THAT THE TAILGATE SUPPORT CABLES BE REPLACED FREE OF CHARGE. GM WILL HONOR ALL REQUESTS BY OWNERS WHO OPT FOR REPLACEMENT WITHOUT QUESTION REGARDLESS OF THE CONDITION OR APPEARANCE OF THE CABLES. GM HAS AGREED TO MAIL REMINDER NOTIFICATIONS TO OWNERS EVERY TWO YEARS UNTIL THE TAILGATE SUPPORT CABLES HAVE BEEN REPLACED OR UNTIL THE VEHICLE IS 12 YEARS OLD.ODI'S INVESTIGATION INDICATES THAT A SIGNIFICANT MAJORITY OF THE REPORTED COMPLAINTS (87%) AND INJURIES (94%) HAVE OCCURRED IN MY 2000 - 2003 S/T VEHICLES.

ODI IS UPGRADING RQ04-012 AND OPENING AN EA TO INVESTIGATE THE TAILGATE SUPPORT CABLES INSTALLED IN 1998 - 2004 MODEL YEAR SONOMA AND S10 MODEL VEHICLES.GENERAL MOTORS IS CONDUCTING RECALL CAMPAIGN 04V-129 TO REPLACE THE TAILGATE SUPPORT CABLES ORIGINALLY INSTALLED IN CERTAIN MODEL YEAR 2000-2004 SIERRAS AND SILVERADOS AND CERTAIN MODEL YEAR 2002-2004 AVALANCHES AND ESCALADE EXTS (C/K MODELS).GENERAL MOTORS HAS ADVISED ODITHAT THE TAILGATE SUPPORT CABLES INSTALLED IN THE SUBJECT VEHICLES WERE FABRICATED USING IDENTICAL OR SIMILAR SHEATHING MATERIAL AS THE RECALLED VEHICLES.HOWEVER,GENERAL MOTORS HAS ADVISED ODI THAT SONOMA AND S-10 VEHICLES DIFFER FROM C/K MODELS IN SEVERAL WAYS: THE VEHICLE HEIGHT IS LOWER; THE TAILGATE DISPLACEMENT (DROP) WHEN NOT SUPPORTED BY THE CABLES IS SMALLER AND THE TAILGATE COMES TO REST AT A LESS SEVERE TIP ANGLE WHEN NOT SUPPORTED BY THE CABLES; THE TAILGATE MASS IS SMALLER; AND THE SIZE, PAYLOAD, AND USAGE CHARACTERISTCIS ARE LESS DEMANDING THAN C/K MODEL VEHICLES.GM ALSO STATED THAT SONOMA AND S-10 WARRANTY CLAIM INFORMATION INDICATES A LOWER CLAIM COUNT AND A LOWER CLAIM RATE THAN RECALLED C/K MODELS.NOTWITHSTANDING THE ABOVE INFORMATION, ODI HAS RECEIVED AN ADDITIONAL 73 NON-INJURY COMPLAINTS AND 10 INJURY COMPLAINTS ON THE SUBJECT VEHICLES DURING RQ04-012 (SINCE NOVEMBER 2004 TO DATE), WHICH JUSTIFIES OPENING AN ENGINEERING ANALYSIS TO FURTHER INVESTIGATE THIS ISSUE.

TL*THE CONTACT OWNS A 2002 CHEVROLET SONOMA. THE CONTACT STATED THAT THE PLASTIC HANDLE ON THE REAR DRIVER SIDE DOOR HAS FAILED ON THREE DIFFERENT OCCASIONS. THE DEALER REPLACED THE DOOR HANDLE AT THE OWNER'S EXPENSE. AFTER THE FAILURE, THE CONTACT WAS UNABLE TO OPEN THE DOOR FROM THE EXTERIOR OR INTERIOR OF THE VEHICLE. THE DEALER IS UNABLE TO EXPLAIN WHY THE HANDLE CONTINUES TO FAIL. THE CONTACT HAS PICTURES OF THE FAILED COMPONENT. THE FAILURE MILEAGE WAS 42,000.

NHTSA ID

10225885

Incident

Oct 13, 2005

Mileage

42,000 mi

WHILE DRIVING BETWEEN 45 MPH & 50 MPH I HAD TO BRAKE HARD THE BRAKE SYSTEM SHOT BRAKE FLUID ONTO THE EXHAUST MANIFOLD AND STARTED A FIRE IN THE ENGINE COMPARTMENT DEALER IS CURRENTLY LOOKING AT TRUCK FOR REPAIRS. *NM

NHTSA ID

10093904

Incident

Oct 10, 2004

Mileage

32,061 mi

CONSUMER STATES THAT WHILE DRIVING AT 50 MPH THE CONSUMER RAN INTO A BOULDER HEAD ON AND NONE OF THE AIR BAGS DEPLOYED. CONTACTED DEALER

NHTSA ID

8017110

Incident

Aug 19, 2002

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.

This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.