Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2013 Chevrolet Suburban submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 28 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 28, in the owner's own words
The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
M y dash panel has had a small crack for years but the entire passenger air bag section lifted this morning. The dash panel is jagged and unsafe
I took the vehicle in for the air bag recall repair, and was informed by both the dealership and Chevy that while the cost oof replacing the air bag itself was covered under the recall, any damage to the dash or other parts of the vehicle that must to be removed to replace the air bag would NOT be covered under the recall. This policy is deplorable and immoral, and possibly illegal, but I confirmed with Chevy's corporate office that IS their current policy.
I took my 2013 Suburban to a Chevy dealership in San Jose CA to have the airbag recall repaired. Upon completion, my airbag light and "Service Airbag" message were still on. I asked why this was still on. They said the recall issue was fixed, but did not know why the light and message were still on. But wanted to charge over $1400 to diagnose the issue. I filed a complaint w/ the Chevy's California Customer Engagement Center, and escalated to one of their supervisors. I emailed them the picture I took of the light and the message. He forward it to their technicians. He contacted me a week later and stated that the indicator of the service bag warning (Code 212328790) fault is present, and that the airbags will not deploy. But because this matter was not part of the recall, I would have to be responsible to pay for the repair, or contact NHTSA to file a complaint and have them issue another recall. I understand that I am responsible for the wear-and-tear on my vehicle. The airbag warning light and message stating "Service Airbag" is something that was never in may control, to maintain and/or replace. This was a defective piece of an equipment that I wasn't responsible for. I am requesting NHTSA issue another recall for this matter. Thank you. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000(air bags) however, the part to do the recall was unavailable. The contact called the local dealer who stated parts were available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified who referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Vin tool confirms parts not available.
Recall no remedy available extended time frame.
Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The dealer and manufacturer were not made aware of the issue. Vin tool confirms parts not available.
I HAVE BEEN NOTIFIED OF A DANGEROUS AIRBAG RECALL ON MY 2013 SUBURBAN. THE PARTS ARE NOT AVAILABLE TO FIX THE ISSUE AT THIS TIME. THIS IS UNACCEPTABLE. MY VEHICLE IS NOT SAFE TO DRIVE. CHEVY IS NOT RETURNING OUR PHONE CALLS. APPARENTLY IT IS OK WITH THEM FOR ME TO DRIVE MY FAMILY AROUND WITH WHAT IS EQUIVALENT TO A HAND GRENADE IN MY GLOVE BOX.
I WANT MY AIRBAG RECALL REPLACED BUT THERE IS STILL NO TIME FRAME AS TO WHEN I CAN GO TAKE IT AND GET IT FIXED BY THE MANUFACTURER... THIS IS DANGEROUS.
I PREVIOUSLY FILED A REPORT CONCERNING THE DASHBOARD CRACKING IN 2 SPOTS. ON THE PASSENGER SIDE THE CRACK IS AT THE TOP LEFT CORNER OF WHERE THE AIRBAG SITS. THIS HAS BEEN BROUGHT TO GM'S ATTENTION THEY'VE FOUGHT REPLACING THESE DASHBOARDS. NOW YOU HAVE ISSUED A RECALL ON THE AIRBAGS. HOW ARE THEY TO BE REPAIRED CORRECTLY AND MADE SAFE WHEN THE PLASTIC SEATED AROUND THEM IS CRACKED AND DEFECTIVE THUS LEAVING US STILL EXPOSED TO SHATTERED PLASTIC FROM A DEFECTIVE DASHBOARD. THE DASHBOARD REPLACEMENT SHOULD ALSO BE PART OF THE RECALL!
DASHBOARD CRACKING - STARTED RIGHT BY THE PASSENGER AIRBAG ON THE DASH. CONCERNED ABOUT IMPACT ON AIRBAG DEPLOYMENT.
WHEN DECELERATING GETTING OFF OF THE HIGHWAY 6/6/2020 THE VEHICLE ENGINE REVVED UP ON IT'S OWN. THE MESSAGE CENTER IS SAYING THAT THE AIRBAGS NEED TO BE SERVICED, THE AIR CONDITIONING TURNS ON AND OFF AND GOES FROM HIGH TO LOW ON IT'S OWN , AND THE POWER WINDOWS IN THE SECOND ROW OF SEATING WILL ROLL DOWN BUT CAN ONLY BE ROLLED UP AT TIMES BY THE DRIVERS SIDE WINDOW CONTROLS. THE BRAKE GRADING SYSTEM TURNS ON AT RANDOM TIMES AND THE TIRE SENSOR READING DISPLAYS ARE OFF. THE TIRE SENSOR READINGS ARE THE OPPOSITE OF WHAT THEY APPEAR TO BE ON THE MESSAGE CENTER (IE. THE MESSAGE CENTER SAYS THAT THE LEFT REAR TIRE IS LOW, BUT THE RIGHT REAR TIRE IS ACTUALLY LOW. LASTLY, DESPITE REGULAR TIMELY RECOMMENDED OIL CHANGES ONE OF MY LIFTERS IN MY ENGINE BROKE OFF ON THE WAY HOME FROM WORK ONE DAY LAST YEAR. I WAS STOPPED AT A LIGHT AND WENT TO ACCELERATE AND THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED SHAKING. I PULLED OVER AND HAD TO HAVE THE VEHICLE TOWED TO AN AUTOSHOP. THE ENTIRE ENGINE HAD TO BE REPLACED AND IT WAS JUST A MONTH OUTSIDE OF THE FACTORY WARRANTY. SO WE HAD TO PAY OUT OF POCKET FOR THE ENTIRE COST OF THE REPAIR. THIS TRUCK HAS BEEN ONE HAZARD AFTER ANOTHER SINCE WE PURCHASED IT.
MULTIPLE CRACKS IN DASHBOARD NEXT TO AIRBAGS
DASHBOARD IS CRACKED WHERE DASH MEETS PASSENGER AIRBAG AND ALSO ON DRIVER'S SIDE.
DASHBOARD ADJACENT TO PASSENGER AIRBAG CRACKED SPONTANEOUSLY WHILE PARKED AT MY HOUSE. INTEGRITY OF DASHBOARD, WERE THE AIRBAG TO DEPLOY, IS NOW QUESTIONABLE.
LARGE CRACKS IN DASH PANEL IN FRONT OF STEERING COLUMN AND PASSENGER AIR BAGS DEVELOPED OVER NIGHT. SEPARATED SECTION APPEARS TO VIBRATE WITHOUT SUPPORT OF UNDERLYING BRACKET.
TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. WHILE IDLING ON THE HIGHWAY, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, HEAD, AND MOUTH THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO TRAPP CADILLAC CHEVROLET (200 S HOLLYWOOD RD, HOUMA, LA 70360 (985) 200-3937), BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 18,000.
WITHOUT ANY IMPACT OR ANY OTHER STRESS WHATSOEVER, A CRACK HAS APPEARED AT THE FRONT LEFT CORNER OF THE PASSENGER AIRBAG AND EXTENDS DIAGONALLY TOWARD THE WINDSHIELD FOR SEVERAL INCHES.
DASH CRACK IMMEDIATELY ADJACENT TO PASSENGER SIDE AIR BAG, COULD CAUSE PLASTIC PROJECTILES DURING AN ACCIDENT INVOLVING AIR BAG DEPLOYMENT.
PLASTIC DASH IS CRACKING AROUND PASSENGER AIRBAG POSING A SAFETY HAZARD.
AIR BAGS HAZARD WARNING DISPLAYS ON DASH TODAY 2/13/2017, WHEN VEHICLE WAS GETTING STARTED. IT WAS PARKED IN DRIVE WAY NEVER BEEN IN ACCIDENT AND WARNING LIGHT STAYS ON.
CRACKING DASH AROUND AIR BAG LOCATION. WILL CAUSE PIECES OF PLASTIC TO EXPLODE IN THE AIR IF AIR BAG IS DEPLOYED.
WITHIN THE LAST TWO MONTHS, TWO CRACKS HAVE APPEARED IN THE DASH NEAR THE PASSENGER SIDE AIRBAG.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .