Driver assistanceEnginePowertrain (other)
Filed Nov 6, 2024
Bought 2013 suburban brand new and in 2018, on a trip to the mountains for fall break, the car quit with no warning signs, in the middle of the night. The car would not accelerate when gas pedal was pressed and RPM gauge needle “fluctuated erratically” until car came to a complete stop in the middle of the highway! It was a scary and dangerous situation because it was late at night and we were in the mountains with no phone signal. Cars were coming and going both ways on Highway. Eventually people stopped to help us get suburban towed to local Chevrolet dealership and we had to rent a vehicle to get us to where we were initially going to start our fall break. The dealership called a day later to tell us that there were “lose metal pieces” in the transmission, which meant the transmission had to be replaced. We spent $5000 on that new transmission! It was the only way for us to come back home. The car was out of warranty therefore, the manufacturer did not offer any help! This was a very expensive, frustrating, and dangerous fall break in 2018. Please help! We deserve reimbursement because 7 years later, we bought another 2020 Suburban, also brand new and the same thing happened to transmission, last week! We spent $6000 to replace that transmission!
- NHTSA ID
- 11623850
- Incident
- Sep 28, 2018
AirbagsDriver assistanceEngine
Filed Jun 7, 2020
WHEN DECELERATING GETTING OFF OF THE HIGHWAY 6/6/2020 THE VEHICLE ENGINE REVVED UP ON IT'S OWN. THE MESSAGE CENTER IS SAYING THAT THE AIRBAGS NEED TO BE SERVICED, THE AIR CONDITIONING TURNS ON AND OFF AND GOES FROM HIGH TO LOW ON IT'S OWN , AND THE POWER WINDOWS IN THE SECOND ROW OF SEATING WILL ROLL DOWN BUT CAN ONLY BE ROLLED UP AT TIMES BY THE DRIVERS SIDE WINDOW CONTROLS. THE BRAKE GRADING SYSTEM TURNS ON AT RANDOM TIMES AND THE TIRE SENSOR READING DISPLAYS ARE OFF. THE TIRE SENSOR READINGS ARE THE OPPOSITE OF WHAT THEY APPEAR TO BE ON THE MESSAGE CENTER (IE. THE MESSAGE CENTER SAYS THAT THE LEFT REAR TIRE IS LOW, BUT THE RIGHT REAR TIRE IS ACTUALLY LOW. LASTLY, DESPITE REGULAR TIMELY RECOMMENDED OIL CHANGES ONE OF MY LIFTERS IN MY ENGINE BROKE OFF ON THE WAY HOME FROM WORK ONE DAY LAST YEAR. I WAS STOPPED AT A LIGHT AND WENT TO ACCELERATE AND THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED SHAKING. I PULLED OVER AND HAD TO HAVE THE VEHICLE TOWED TO AN AUTOSHOP. THE ENTIRE ENGINE HAD TO BE REPLACED AND IT WAS JUST A MONTH OUTSIDE OF THE FACTORY WARRANTY. SO WE HAD TO PAY OUT OF POCKET FOR THE ENTIRE COST OF THE REPAIR. THIS TRUCK HAS BEEN ONE HAZARD AFTER ANOTHER SINCE WE PURCHASED IT.
- NHTSA ID
- 11327645
- Incident
- Jun 6, 2020
- Mileage
- 140,710 mi
Body & structureDriver assistanceSuspension
Filed Aug 23, 2019
SINCE I BOUGHT THIS VEHICLE BACK IN 2014 THE PAINT ON THE EXTERIOR HAS BEEN FLAKING ALSO THE TRACTION LIGHT AND STABILITRAK COMES ON AND OFF THE INTERIOR AS WELL HAS HAD MAJOR ISSUES SUCK AS CRACKING OF DASHBOARD AND SEAT I HAD TO DO AN TRANSMISSION JOB AFTER 4 YEARS , AIRBAGS SENSOR GOING ON AND OFF
- NHTSA ID
- 11246145
- Incident
- Aug 23, 2019
BrakesDriver assistanceElectrical
Filed Apr 3, 2019
SERVICE TRAILER BRAKE SYSTEM MESSAGE WOULD BE DISPLAYED AND THE STABILITY CONTROL WOULD TURN OFF RANDOMLY WHILE DRIVING DOWN A STREET OR HIGHWAY. THE ENGINE STALLED RANDOMLY AND ALL THE GAUGES TURNED OFF WHILE DRIVING ON THE HIGHWAY TWICE. AT TIMES THERE WOULD BE NO POWER WHEN YOU TURN THE KEY TO START THE ENGINE, BUT IF YOU COME BACK LATER IT COULD START RIGHT UP. IT SOUNDS VERY SIMILAR TO NHTSA CAMPAIGN NUMBER 14V614000, BUT THAT RECALL DOESN'T COME UP UNDER MY VIN ON THIS SITE OR ON THE DEALERS SYSTEM
- NHTSA ID
- 11193585
- Incident
- Mar 13, 2019
- Mileage
- 86,000 mi
Driver assistanceElectrical
Filed Dec 13, 2018
ON 12/08/2018, THE VEHICLE STALLED WHILE IN MOTION ON STREET PULLING OUT OF DRIVEWAY AND TRAVELING ON THE HIGHWAY. THEN THE DASBOARD AND ENTIRE ELECTRONICAL STARTS TO SHUT DOWN AND TRUCK STARTS JURKING LOSING MORE POWER. THEN THE TRACTION AND STABILIZERS ARE DEACTIVATED. AFTER THE TRUCK IS PARK IT WILL NOT REMOTE START OR START WITH THE KEY UNTIL AFTER A COUPLE OF HOURS. THE A/C DEACTIVATED WITH A MESSAGE SAYING THAT THE ENGINE IS TO HOT. THE PROBLEMS STARTED BACK IN 06/2018 HAPPEN ON A FREQUENCY OF 3 TO 4 TIMES A MONTH.
- NHTSA ID
- 11161076
- Incident
- Dec 8, 2018
- Mileage
- 95,000 mi
Driver assistanceElectricalEngine
Filed Sep 17, 2017
ENGINE DIED ON HIGHWAY LOST ALL POWER AND NO STEERING. WAS TOLD BY DEALER IT WAS A BAD NEG BATTERY CABLE. IT IS SHOCKING THAT A BAD BATTERY CABLE CAN CAUSE A DEADLY SITUATION. CERTAINLY SOMEONE WILL DIE FROM THIS DEFECT IF THEY HAVENT ALREADY. DEALER CLAIMED TO REPAIR THE VEHICLE AND IT HAPPENED ONLY A FEW MILES AFTER I PICKED UP THE VEHICLE. ERROR CODE WAS P0601. THEY HAVE THE CAR FOR REPAIR AGAIN, BUT I REFUSE TO EVERY DRIVE THE DEATH TRAP. I HAVE HAD 20 SUBURBANS AND I HOPE THIS IS AN ISOLATED DEFECT NOT ONE THAT AFFECTS ALL SUBURBANS. THIS DEFECT IS EXTREMELY DANGEROUS. SOMEONE WILL CERTAINLY DIE FROM THIS DEFECT.
- NHTSA ID
- 11023837
- Incident
- Sep 16, 2017
- Mileage
- 44,000 mi
BrakesDriver assistance
Filed Nov 4, 2014
THE VEHICLE WAS IN CRUISE CONTROL AT 75 MPH. WHILE TRYING TO SWITCH LANES AND DISABLE THE CRUISE CONTROL WITH THE BRAKE PEDAL THE VEHICLE ACCELERATED . WE WERE UNABLE TO SLOW THE VEHICLE AS IT REACHED A SPEED OF 115 MPH. DRIVER PUT BOTH FEET ON THE BRAKE PEDAL AS WE TRIED TO SLOW THE VEHICLE FOR JUST APPROXIMATELY 10 MINUTES WHILE WEAVING IN HIGHWAY TRAFFIC. THE VEHICLE SUDDENLY STOPPED AND SLOWED. *TR
- NHTSA ID
- 10652554
- Incident
- Oct 31, 2014
- Mileage
- 31,000 mi
BrakesDriver assistanceFuel system
Filed Nov 21, 2013
WHEN BRAKING OR SLOWING DOWN THIS SUBURBAN ACTS LIKE IT WANTS TO KEEP GOING, LIKE A JERKING MOTION FORWARD AND BACK, MAKING THE STOP HARD, AS IF IT IS TRYING TO ACCELERATE AND BRAKE AT THE VERY SAME TIME, BECAUSE THE RPMS ARE CONSTANTLY MOVING UP AND DOWN SWITCHING FROM V4 TO V8 MODE. GOING DOWN HILLS AND GOING UP AN SHORT INCLINES THE VEHICLE DOES THE SAME JERKING MOTION, FORWARD AND BACK UNTIL I COME TO A COMPLETE STOP. WHEN TAKING OFF AND KEEPING A LOW SPEED UNDER 35 MPH THE VEHICLE CANNOT MAINTAIN THE SPEED, IT ACTS LIKE IT WANTS TO STOP ( IT NEVER HAS DIED) BUT I HAVE TO PUNCH THE ACCELERATOR TO GET THE VEHICLE TO PICK UP ITS SPEED AGAIN. WHILE I WAS IN A SCHOOL PICK UP LINE JUST COASTING ALONG AROUND 10 MPH, MY FOOT WAS NOT ON THE ACCELERATOR OR BRAKE AND THE VEHICLE MOVED FORWARD ON ITS OWN. THE ISSUES SEEM TO ALL HAPPEN AT A LOW SPEED, FROM 0-40MPH. I HAVE TAKEN THIS VEHICLE IN TO THE CHEVROLET DEALERSHIP ON SEVERAL OCCASIONS FOR THE SAME ISSUES AS I HAVE DESCRIBED ABOVE. EACH TIME THEY ARE UNABLE TO DUPLICATE THE ISSUE. MY BIGGEST AGGRAVATION IS THAT THIS VEHICLE DOES NOT DO THIS EVERY TIME I DRIVE IT, WHICH MAKES IT DIFFICULT TO BE DUPLICATED. I AM CONCERNED THAT WHEN I AM COMING TO A STOP THAT THE VEHICLE WILL NOT STOP AND REAR END ANOTHER VEHICLE. THIS ISSUE STARTED AROUND 2000 MILES AND HAS CONTINUED TO THIS DAY, CURRENTLY THIS VEHICLE HAS 7500 MILES ON IT. *TR
- NHTSA ID
- 10553263
- Incident
- Aug 16, 2013
- Mileage
- 2,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.