2013 Chevrolet Suburban Problems

The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

M y dash panel has had a small crack for years but the entire passenger air bag section lifted this morning. The dash panel is jagged and unsafe

On the driver side adjacent to the fuel tank, improper drainage for the body frame caused severe rust. Over time the frame of the vehicle becomes a safety hazard and may cause the frame to crack or split resulting in loss of control to the rear of the vehicle.

Starting approximately 24 months ago the dash on my Suburban started cracking. Now it has cracked in several locations on both the driver's and passenger side of the dash. The cracks on the passenger side go up to the air bag location. Cracks on the driver's side are numerous and getting worse. The driver's side cracks are such that the pieces would come apart in an accident, even if the air bag was not deployed.

Bought 2013 suburban brand new and in 2018, on a trip to the mountains for fall break, the car quit with no warning signs, in the middle of the night. The car would not accelerate when gas pedal was pressed and RPM gauge needle “fluctuated erratically” until car came to a complete stop in the middle of the highway! It was a scary and dangerous situation because it was late at night and we were in the mountains with no phone signal. Cars were coming and going both ways on Highway. Eventually people stopped to help us get suburban towed to local Chevrolet dealership and we had to rent a vehicle to get us to where we were initially going to start our fall break. The dealership called a day later to tell us that there were “lose metal pieces” in the transmission, which meant the transmission had to be replaced. We spent $5000 on that new transmission! It was the only way for us to come back home. The car was out of warranty therefore, the manufacturer did not offer any help! This was a very expensive, frustrating, and dangerous fall break in 2018. Please help! We deserve reimbursement because 7 years later, we bought another 2020 Suburban, also brand new and the same thing happened to transmission, last week! We spent $6000 to replace that transmission!

I had to do two engine jobs in one year because oil pressure sensor switch keeps going off due to poor electrical in the vehicle I also had to buy oil pressure pump

The paint flaking easily electrical poor in vehicle car seats ripping apart easily Doors handles interior braking apart easily

I had to do two engine jobs in one year because oil pressure sensor switch keeps going off due to poor electrical in the vehicle I also had to buy oil pressure pump

Bought 2013 suburban brand new and in 2018, on a trip to the mountains for fall break, the car quit with no warning signs, in the middle of the night. The car would not accelerate when gas pedal was pressed and RPM gauge needle “fluctuated erratically” until car came to a complete stop in the middle of the highway! It was a scary and dangerous situation because it was late at night and we were in the mountains with no phone signal. Cars were coming and going both ways on Highway. Eventually people stopped to help us get suburban towed to local Chevrolet dealership and we had to rent a vehicle to get us to where we were initially going to start our fall break. The dealership called a day later to tell us that there were “lose metal pieces” in the transmission, which meant the transmission had to be replaced. We spent $5000 on that new transmission! It was the only way for us to come back home. The car was out of warranty therefore, the manufacturer did not offer any help! This was a very expensive, frustrating, and dangerous fall break in 2018. Please help! We deserve reimbursement because 7 years later, we bought another 2020 Suburban, also brand new and the same thing happened to transmission, last week! We spent $6000 to replace that transmission!

WHEN DECELERATING GETTING OFF OF THE HIGHWAY 6/6/2020 THE VEHICLE ENGINE REVVED UP ON IT'S OWN. THE MESSAGE CENTER IS SAYING THAT THE AIRBAGS NEED TO BE SERVICED, THE AIR CONDITIONING TURNS ON AND OFF AND GOES FROM HIGH TO LOW ON IT'S OWN , AND THE POWER WINDOWS IN THE SECOND ROW OF SEATING WILL ROLL DOWN BUT CAN ONLY BE ROLLED UP AT TIMES BY THE DRIVERS SIDE WINDOW CONTROLS. THE BRAKE GRADING SYSTEM TURNS ON AT RANDOM TIMES AND THE TIRE SENSOR READING DISPLAYS ARE OFF. THE TIRE SENSOR READINGS ARE THE OPPOSITE OF WHAT THEY APPEAR TO BE ON THE MESSAGE CENTER (IE. THE MESSAGE CENTER SAYS THAT THE LEFT REAR TIRE IS LOW, BUT THE RIGHT REAR TIRE IS ACTUALLY LOW. LASTLY, DESPITE REGULAR TIMELY RECOMMENDED OIL CHANGES ONE OF MY LIFTERS IN MY ENGINE BROKE OFF ON THE WAY HOME FROM WORK ONE DAY LAST YEAR. I WAS STOPPED AT A LIGHT AND WENT TO ACCELERATE AND THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED SHAKING. I PULLED OVER AND HAD TO HAVE THE VEHICLE TOWED TO AN AUTOSHOP. THE ENTIRE ENGINE HAD TO BE REPLACED AND IT WAS JUST A MONTH OUTSIDE OF THE FACTORY WARRANTY. SO WE HAD TO PAY OUT OF POCKET FOR THE ENTIRE COST OF THE REPAIR. THIS TRUCK HAS BEEN ONE HAZARD AFTER ANOTHER SINCE WE PURCHASED IT.

The contact owns a 2013 Chevrolet Suburban. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard. Additional brake pedal travel would be required to stop the vehicle. The contact stated that no warning light was illuminated. Over the years, the contact had taken the vehicle to several independent mechanics where several brake repairs were performed on his vehicle however, the brake failure persisted. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,000.

BRAKES LIGHT ANTI-LOCK/SKID E-BRAKE KEEPS ACTIVATING, BUT DOES NOT SHOW UP AS A CODE OR PROBLEM. INTERMITTENT CODE P015B AND P015D AT THE SHOP SOMETIMES THIS CODE DOES NOT APPEAR OR AT DIFFERENT SHOP CODE IS ACTIVE. BRAKE LIGHT COMES ON WHEN STATIONARY AND STAYS ON. P CODE OCCURS WHEN IN MOTION. I HAVE A SYNCUP DRIVE ON MY VEHICLE SO I GET THE P CODES, BRAKE CODE NEVER COMES UP SAME WHEN AT THE SHOP

Bought 2013 suburban brand new and in 2018, on a trip to the mountains for fall break, the car quit with no warning signs, in the middle of the night. The car would not accelerate when gas pedal was pressed and RPM gauge needle “fluctuated erratically” until car came to a complete stop in the middle of the highway! It was a scary and dangerous situation because it was late at night and we were in the mountains with no phone signal. Cars were coming and going both ways on Highway. Eventually people stopped to help us get suburban towed to local Chevrolet dealership and we had to rent a vehicle to get us to where we were initially going to start our fall break. The dealership called a day later to tell us that there were “lose metal pieces” in the transmission, which meant the transmission had to be replaced. We spent $5000 on that new transmission! It was the only way for us to come back home. The car was out of warranty therefore, the manufacturer did not offer any help! This was a very expensive, frustrating, and dangerous fall break in 2018. Please help! We deserve reimbursement because 7 years later, we bought another 2020 Suburban, also brand new and the same thing happened to transmission, last week! We spent $6000 to replace that transmission!

FEB. 15 , 2019 TRANSMISSION WENT OUT IN CAR. BROUGHT CAR EARLIER IN THE YEAR BECAUSE IT WAS JERKING BUT THEY SAID IT WAS NORMAL. WENT OUT OF TOWN AND TRANSMISSION WENT OUT AT 93,721 MILES. EXTENDED WARRANTY WENT OUT ON FEB. 14, 2019. ONLY HOURS BEFORE AND NO COMPANY WOULD HELP! WE PAID 5,000 FOR A REPLACEMENT AND NOTICED THAT MY DASH HAD A CRACK IN IT AFTER BEING REPAIRED. CHEVROLET COMPANY SAID THEY DIDN'T DO IT. NOW THE DASH IS ALMOST CRACKED ALL THE WAY TO MY STEERING WHEEL. I UNDERSTAND THE WEAR AND TEAR OF ANY VEHICLE, BUT FOR THE WARRANTY TO GO OUT HOURS BEFORE HAND WAS UNBELIEVABLE. PLUS, THE REPAIR MAN THAT INSTALLED MY TRANSMISSION SAID MY MOTOR DRINKS OIL. YES, WE KNOW THAT. HE EXPLAINED TO US WHY AND SAID THAT CHEVY SHOULD HAVE REPLACED MY MOTOR WHEN WE BROUGHT IT IN DURING OUR BUMPER TO BUMPER WARRANTY. WE NO LONGER USE CHEVYLAND BECAUSE OF THEIR LACK OF SERVICE DEPARTMENT. I WILL SAY THAT CHEVY NEEDS TO BUILD BETTER DOOR RESTS. EVERY TIME I PUSH OPEN MY DOOR OR CLOSE IT, THE HANDLE AREA IS BROKE IN HALF. ITS A THIN PIECE OF PLASTIC AND ITS NOT WORTH PAYING AN ARM AND LEG TO FIX IT. NEEDS TO BE A PIECE OF METAL.

TAPPING OR CLICKING NOISE COMING FROM ENGINE COMPARTMENT. CAR LOST POWER, BUCKING WITH HARD SHIFTS, AND STABILITRACK, ABS AND CHECK ENGINE LIGHTS ALL COME ON. I TOOK TO AUTHORIZED REPAIR SHOP AND THEY FOUND MISFIRE ON CYL 4. CHANGED ALL SPARK PLUGS/WIRES AND CLEANED THOTTLE BODY AND TUNE UP AS WELL AS OIL CHANGE. CAR CONTINUED HARD DOWNSHIFTING AFTER PICKING UP. DROVE FOR A WEEK AND SYMPTOMS REAPPEARED AGAIN. SHOP IS CURRENTLY TRYING TO DIAGNOSE IF IT'S A BAD LIFTER(S) OR POSSIBLY FUEL INJECTION PROBLEM. SHOP OWNER ADMITTED THAT HE'S HEARD OF PROBLEMS WITH GM'S 5.3 ENGINES AND THE ACTIVE FUEL MANAGEMENT SYSTEM WRECKING ENGINES. I HAVE MY 3 KIDS IN THE CAR AND IT WAS SCARY ALMOST GETTING STUCK IN THE MIDDLE OF A BUSY STREET.

TRAVELING IN THE RIGHT LANE OF A FOUR LANE HIGHWAY. MANEUVERED INTO THE LEFT LANE AND ACCELERATED UNDER FULL THROTTLE TO PASS ANOTHER VEHICLE. AFTER MOVING BACK INTO THE RIGHT HAND LANE AND RELEASING THE ACCELERATOR PEDAL THE VEHICLE CONTINUED TO ACCELERATE. DEPRESSED ACCELERATOR PEDAL SEVERAL TIMES THROUGH ITS FULL RANGE OF MOTION TO ENSURE THAT IT WAS OPERATING FREELY BUT THAT RESULTED IN NO CHANGE. VEHICLE DID NOT RESPOND TO ACCELERATOR PEDAL INPUT CHANGED. SEEMED TO BE STUCK AT WIDE OPEN THROTTLE. APPLIED FULL BRAKE PRESSURE AS HARD AS POSSIBLE TO SLOW VEHICLE AS IT CONTINUED TO TRY TO ACCELERATE. BRAKES BEGAN TO GET HOT AND BRAKE FADE WAS IMMINENT. SHIFTED TRANSMISSION SELECTOR UP INTO THE NEUTRAL POSITION. ENGINE MOMENTARILY OVERRAN TO THE REV LIMITER AND THEN SETTLED AT 4000 RPM. CONTINUED TO APPLY BRAKES TO A STOP WHILE IN NEUTRAL. AFTER BEING STOPPED FOR APPROXIMATELY 30 SECONDS THE ENGINE SLOWED TO NORMAL IDLE SPEED. THROTTLE SEEMED TO ACTUATE NORMALLY AGAIN. SHIFTED TRANSMISSION TO DRIVE AND PROCEEDED TO THE DEALER. APPROXIMATELY 30 SECONDS LATER THE DASH INDICATOR "GRADE BRAKING ON" APPEARED IN THE MFD AND THEN DISAPPEARED. I WAS TRAVELING ON FLAT GROUND AT APPROX. 20 MPH AND NOT DEPRESSING THE BRAKE PEDAL. I CONFIRMED THAT THE TOW/HAUL MODE WAS NOT SELECTED ON THE TRANSMISSION. PROCEEDED TO DEALERSHIP AND AWAITING REPAIR NOTES.

The contact owns a 2013 Chevrolet Suburban. The contact stated that the dashboard had many fractures nearby the air bag enclosure. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in a recall. The failure mileage was 294,000.

The paint flaking easily electrical poor in vehicle car seats ripping apart easily Doors handles interior braking apart easily

CHEVROLET TAHOE/SUBURBAN AND GMC YUKON/YUKON XL UNITS WITH THE "BLIND ZONE SYSTEM" IN THE DRIVER'S MIRROR DO NOT PROPERLY ADJUST. THE ADJUSTABLE MIRROR LACKS THE ABILITY TO AIM HIGH ENOUGH TO PROPERLY SEE THE ROAD BEHIND YOU. COMPARING THIS MIRROR WITH THE STANDARD ADJUSTABLE MIRRORS SHOWS THAT THE UP AND TRAVEL OF THE MIRROR IS LIMITED, PERHAPS BY COMPONENTS LOCATED BEHIND THE MIRROR. THIS ONLY AFFECTS THE DRIVER MIRROR AND NOT THE PASSENGER SIDE MIRROR. THERE IS NO WAY FOR ME TO PROPERLY ADJUST THE MIRROR TO PROVIDE PROPER VISIBILITY. DEALER SERVICE PERSONNEL VERIFIED THE MIRROR AND CONTROLS WERE NOT MALFUNCTIONING; IT JUST WASN'T ABLE TO ADJUST HIGH ENOUGH. *TR

I WILL NOW LIST THE QUALITY/SAFETY ISSUES THAT I HAVE TAKEN MY VEHICLE TO AL SERRA NORTH FOR, AND HOW MANY OF THE ISSUES HAVE BEEN RESOLVED AND HOW MANY HAVE NOT. ALSO I WILL LIST THE TOTAL NUMBER OF DAYS MY VEHICLE HAS BEEN OUT OF MY POSSESSION FOR THESE ?REPAIRS.? THAT NUMBER IS 12. 02/05/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/29/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 04/03/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 CROOKED ?LT? DECAL ON DRIVERS SIDE OF VEHICLE. RESOLVED 03/06/2013 GAP BETWEEN CARGO AREA COAT HANGER AND HEADLINER. RESOLVED 03/06/2013 MY FREAKING HI-BEAM HEADLIGHTS DID NOT WORK! RESOLVED 03/29/2013 PASSENGER-SIDE MIRROR SHAKES AT HIGHER SPEED SO YOU CANNOT SEE WHAT IS BEHIND YOU. UNRESOLVED 04/03/2013 RATTLE IN PASSENGERS SIDE SECOND ROW SEAT. UNRESOLVED. *TR

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RUNNING HEAD LAMPS AND DRIVER SIDE TAIL LIGHT BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,044.

I WILL NOW LIST THE QUALITY/SAFETY ISSUES THAT I HAVE TAKEN MY VEHICLE TO AL SERRA NORTH FOR, AND HOW MANY OF THE ISSUES HAVE BEEN RESOLVED AND HOW MANY HAVE NOT. ALSO I WILL LIST THE TOTAL NUMBER OF DAYS MY VEHICLE HAS BEEN OUT OF MY POSSESSION FOR THESE ?REPAIRS.? THAT NUMBER IS 12. 02/05/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/29/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 04/03/2013 THIRD ROW LEFT SEAT SAFETY/LATCH ISSUE. UNRESOLVED 03/06/2013 CROOKED ?LT? DECAL ON DRIVERS SIDE OF VEHICLE. RESOLVED 03/06/2013 GAP BETWEEN CARGO AREA COAT HANGER AND HEADLINER. RESOLVED 03/06/2013 MY FREAKING HI-BEAM HEADLIGHTS DID NOT WORK! RESOLVED 03/29/2013 PASSENGER-SIDE MIRROR SHAKES AT HIGHER SPEED SO YOU CANNOT SEE WHAT IS BEHIND YOU. UNRESOLVED 04/03/2013 RATTLE IN PASSENGERS SIDE SECOND ROW SEAT. UNRESOLVED. *TR

REPLACEMENT OF RACK AND PINION

WHILE TURNING LEFT AT AN INTERSECTION FROM A STOP, HALF WAY INTO THE TURN THERE WAS A CLUNK OR POP THAT WAS HEARD AND FELT ON THE LEFT DRIVER SIDE FLOOR BOARD. WHEN IT WAS TAKEN FOR INSPECTION, IT COULD NOT BE REPLICATED. THE SECOND TIME IT WENT FOR INSPECTION, WE WERE NOTIFIED THAT IT COULD NOT BE REPLICATED AND IF WE COULD MEET AT DEALER AND HAVE MECHANIC RIDE WITH US IN ORDER TO IDENTIFY THE NOISE. DURING THIS TIME THE TECH HEARD THE NOISE. WE WERE TOLD THAT THE VEHICLE WAS READY FOR PICK UP AND ON THE WORK ORDER, IT STATED THAT ALL SUSPENSION COMPONENTS WERE TORQUED TO SPEC AND ALL LUBRICATE POINTS HAD BEEN LUBRICATED. THE CLUNK IS STILL HAPPENING WHEN WE TURN LEFT AND SOMETIMES TURNING RIGHT. THE FREQUENCY OF THIS POP/CLUNK INCREASES AS THE VEHICLE IS DRIVEN. *TR

SINCE I BOUGHT THIS VEHICLE BACK IN 2014 THE PAINT ON THE EXTERIOR HAS BEEN FLAKING ALSO THE TRACTION LIGHT AND STABILITRAK COMES ON AND OFF THE INTERIOR AS WELL HAS HAD MAJOR ISSUES SUCK AS CRACKING OF DASHBOARD AND SEAT I HAD TO DO AN TRANSMISSION JOB AFTER 4 YEARS , AIRBAGS SENSOR GOING ON AND OFF

WHILE TURNING LEFT AT AN INTERSECTION FROM A STOP, HALF WAY INTO THE TURN THERE WAS A CLUNK OR POP THAT WAS HEARD AND FELT ON THE LEFT DRIVER SIDE FLOOR BOARD. WHEN IT WAS TAKEN FOR INSPECTION, IT COULD NOT BE REPLICATED. THE SECOND TIME IT WENT FOR INSPECTION, WE WERE NOTIFIED THAT IT COULD NOT BE REPLICATED AND IF WE COULD MEET AT DEALER AND HAVE MECHANIC RIDE WITH US IN ORDER TO IDENTIFY THE NOISE. DURING THIS TIME THE TECH HEARD THE NOISE. WE WERE TOLD THAT THE VEHICLE WAS READY FOR PICK UP AND ON THE WORK ORDER, IT STATED THAT ALL SUSPENSION COMPONENTS WERE TORQUED TO SPEC AND ALL LUBRICATE POINTS HAD BEEN LUBRICATED. THE CLUNK IS STILL HAPPENING WHEN WE TURN LEFT AND SOMETIMES TURNING RIGHT. THE FREQUENCY OF THIS POP/CLUNK INCREASES AS THE VEHICLE IS DRIVEN. *TR

When car seat us properly installed rear facing, no matter how tight the seatbelt secures the car seat the car seat itself slides into an unsafe reclining position. We used the tethers with no improvement. Also the location of the crotch buckle punches and oftentimes does not latch correctly. This seat is dangerous as littles cannot verbalize what is going on. The cup holders impede proper locking of buckles but are required based on the manual. Should a crash happened I’m convinced a child would be harmed due to the seat shifting in the seat. When it shifts, the feet go up and the head goes down no matter how it’s properly installed (seatbelt or tether) in the rear facing position. We had to stop multiple times on our trip from Tx to PA to adjust the seats.

TRAVELING IN CONSTRUCTION IN MERGE LANE TAPPED ON BRAKES, DRIVERS SEAT BELT CAUGHT AND DID NOT RELEASE DRIVER APPLIED BRAKES TO AVOID COLLISION WITH A MERGING SEMI. THE SEAT BELT TIGHTENED EVEN MORE PULLING THE DRIVER UP OUT OF THE SEAT THE BACK SEAT PASSENGER HAD TO RELEASE THE BELT AFTER BEATING ON THE RELEASE LATCH. TAKEN TO DEALERSHIP IT WAS FOUND THAT BOTH FRONT SEAT BELTS WERE BINDING AND NOT RELEASING. *TR