Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2013 Chevrolet Suburban submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
On the driver side adjacent to the fuel tank, improper drainage for the body frame caused severe rust. Over time the frame of the vehicle becomes a safety hazard and may cause the frame to crack or split resulting in loss of control to the rear of the vehicle.
Starting approximately 24 months ago the dash on my Suburban started cracking. Now it has cracked in several locations on both the driver's and passenger side of the dash. The cracks on the passenger side go up to the air bag location. Cracks on the driver's side are numerous and getting worse. The driver's side cracks are such that the pieces would come apart in an accident, even if the air bag was not deployed.
The paint flaking easily electrical poor in vehicle car seats ripping apart easily Doors handles interior braking apart easily
I had to do two engine jobs in one year because oil pressure sensor switch keeps going off due to poor electrical in the vehicle I also had to buy oil pressure pump
FEB. 15 , 2019 TRANSMISSION WENT OUT IN CAR. BROUGHT CAR EARLIER IN THE YEAR BECAUSE IT WAS JERKING BUT THEY SAID IT WAS NORMAL. WENT OUT OF TOWN AND TRANSMISSION WENT OUT AT 93,721 MILES. EXTENDED WARRANTY WENT OUT ON FEB. 14, 2019. ONLY HOURS BEFORE AND NO COMPANY WOULD HELP! WE PAID 5,000 FOR A REPLACEMENT AND NOTICED THAT MY DASH HAD A CRACK IN IT AFTER BEING REPAIRED. CHEVROLET COMPANY SAID THEY DIDN'T DO IT. NOW THE DASH IS ALMOST CRACKED ALL THE WAY TO MY STEERING WHEEL. I UNDERSTAND THE WEAR AND TEAR OF ANY VEHICLE, BUT FOR THE WARRANTY TO GO OUT HOURS BEFORE HAND WAS UNBELIEVABLE. PLUS, THE REPAIR MAN THAT INSTALLED MY TRANSMISSION SAID MY MOTOR DRINKS OIL. YES, WE KNOW THAT. HE EXPLAINED TO US WHY AND SAID THAT CHEVY SHOULD HAVE REPLACED MY MOTOR WHEN WE BROUGHT IT IN DURING OUR BUMPER TO BUMPER WARRANTY. WE NO LONGER USE CHEVYLAND BECAUSE OF THEIR LACK OF SERVICE DEPARTMENT. I WILL SAY THAT CHEVY NEEDS TO BUILD BETTER DOOR RESTS. EVERY TIME I PUSH OPEN MY DOOR OR CLOSE IT, THE HANDLE AREA IS BROKE IN HALF. ITS A THIN PIECE OF PLASTIC AND ITS NOT WORTH PAYING AN ARM AND LEG TO FIX IT. NEEDS TO BE A PIECE OF METAL.
I PREVIOUSLY FILED A REPORT CONCERNING THE DASHBOARD CRACKING IN 2 SPOTS. ON THE PASSENGER SIDE THE CRACK IS AT THE TOP LEFT CORNER OF WHERE THE AIRBAG SITS. THIS HAS BEEN BROUGHT TO GM'S ATTENTION THEY'VE FOUGHT REPLACING THESE DASHBOARDS. NOW YOU HAVE ISSUED A RECALL ON THE AIRBAGS. HOW ARE THEY TO BE REPAIRED CORRECTLY AND MADE SAFE WHEN THE PLASTIC SEATED AROUND THEM IS CRACKED AND DEFECTIVE THUS LEAVING US STILL EXPOSED TO SHATTERED PLASTIC FROM A DEFECTIVE DASHBOARD. THE DASHBOARD REPLACEMENT SHOULD ALSO BE PART OF THE RECALL!
DASHBOARD HAS CRACKED IN TWO PLACES. IT IS AN EXPENSIVE REPAIR THAT CHEVY WILL NOT STAND BEHIND. IN THE EVENT OF AIRBAG DEPLOYMENT SMALL PIECES OF PLASTIC COULD FLY AND INJURE OCCUPANTS.
THE DASH IS CRACKING LIKE SO MANY OTHERS OF THIS MODEL. MY SUBURBAN HAS ALWAYS BEEN GARAGE OR CARPORT KEPT AND THERE IS NO REASON THE DASH SHOULD BE CRACKING. *TR
DASHBOARD CRACK
DASHBOARD PLASTIC IS CRACKING IN MULTIPLE SPOTS. NOTHING SPECIFIC HAPPENED TO CAUSE THIS DAMAGE OTHER THAN NORMAL VEHICLE USE. *TR
SINCE I BOUGHT THIS VEHICLE BACK IN 2014 THE PAINT ON THE EXTERIOR HAS BEEN FLAKING ALSO THE TRACTION LIGHT AND STABILITRAK COMES ON AND OFF THE INTERIOR AS WELL HAS HAD MAJOR ISSUES SUCK AS CRACKING OF DASHBOARD AND SEAT I HAD TO DO AN TRANSMISSION JOB AFTER 4 YEARS , AIRBAGS SENSOR GOING ON AND OFF
THE DASH HAS CRACKED IN 2 PLACES - ABOVE THE INSTRUMENT PANEL AND ABOVE THE PASSENGER SIDE AIR BAG. THE POTENTIAL FOR FLYING SHARDS FROM THE DASH INTO PERSONS AFTER DEPLOYMENT OF THE PASSENGER AIR BAG IS HIGH. I REQUEST A RECALL TO CORRECT. MY WIFE'S 8 YEAR OLD TOYOTA SIENNA'S DASH WAS RECALLED FOR THE SAME REASON.
DASHBOARD IS CRACKED WHERE DASH MEETS PASSENGER AIRBAG AND ALSO ON DRIVER'S SIDE.
PAINT FLAKES LEAVING VEHICLE LOOKING CHEAP TRANSMISSION BURNT IN 5 YRS EVEN THOUGH PROPER PRECAUTIONS WAS TAKEN TO ENSURE NO FAILURE DOOR TRIMMING MADE OUT OF PLASTIC HANDLE FOR USING FOR IN AND OUT UNMOVEABLE UNTIL REPAIRS TO TRANSMISSION IS DONE
THE DASHBOARD HAS CRACKED RIGHT NEXT TO AIRBAG ON PASSENGER SIDE. NO ACCIDENT INVOLVED. UNKNOWN WHEN IT OCCURRED (AKA WHILE DRIVING OR STATIONARY). IT OCCURRED IN THE LAST WEEK. IF AIRBAG DEPLOYS SHARDS OF PLASTIC MAY BECOME SHRAPNEL. THIS VEHICLE ONLY HAS 39K MILES ON IT
TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT ALL FOUR DOOR HANDLES ON THE VEHICLE FRACTURED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE HANDLES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE PASSENGER SIDE OF THE DASHBOARD FRACTURED. THE CONTACT WAS CONCERNED THAT THE FRONT PASSENGER SIDE AIR BAG WOULD DEPLOY VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
VEHICLE DASH CRACHED WHILE DRIVING, MAKING QUITE A LOUD NOISE LIKE A POP. THEN THE DASH CRACKED ACROSS THE RIGHT SIDE. PREVIOUSLY OWNED 2008 SUBURBAN WITH A LOT MORE CRACKING THAN THIS ONE BUT THIS ONE JUST STARTED. THE 2008 SUBURBAN ACTUALLY BROKE INTO CHIPS AND WOULD BLOW ACROSS A PERSONS FACE WHILE DRIVING. I REPAIRED IT THROUGH A PAINT AND BODY SHOP AT COST OF NEARLY $1,350.00 DOLLARS. THESE DASH PROBLEMS ARE IN MOST OF SUBURBANS AND TAHOES AND A VERY SERIOUS DANGER TO PEOPLE DRIVING THESE VEHICLES AND G.M. HAS NOT STEPPED UP AND RECALLED/REPAIRED THEM. WHEN SOMEONE GETS A SERIOUS INJURY OR LOSE AN EYE THEN MAYBE THEY WILL REPAIR THEM BUT THIS WILL NOT RETURN AN EYE, ARM, LEG OR LIFE DUE TO THIS NOT REPAIRING THEM.
THE DASHBOARD NEAR THE PASSENGER SIDE AIRBAG HAS SPLIT/CRACKED. I AM CONCERNED THAT IT COULD COMPRISE THE DEPLOYMENT OF THE AIRBAG IN AN ACCIDENT GIVEN THE LOCATION OF THE CRACK. THE VEHICLE WAS LESS THEN 2 YEARS OLD WHEN THE CRACKING BEGAN, BUT CHEVROLET WOULD NOT INVESTIGATE THE INTEGRITY OF THE AIRBAG WITHOUT ME INCURRING A COST DUE TO BEING SLIGHTLY PAST THE 36K MILE WARRANTY. UPON SOME SIMPLE INTERNET SEARCHING, IT SEEMS THIS IS CRACKING IS A COMMON OCCURRENCE FOR OWNERS OF THESE TRUCKS. BUT, NO ONE SEEMS TO KNOW IF IT WILL COMPROMISE THE AIRBAG DEPLOYMENT. I KNOW I WOULD PREFER TO NOT FIND THAT OUT IN AN ACCIDENT AND BELIEVE CHEVROLET SHOULD TAKE ACCOUNTABILITY.
THE DASHBOARD IS START CRACKING ALL OVER ,AND IT IS GETTING WORST BY DAY. PLEASE LET ME KNOW WHAT CAN I DO TO FIX THIS MATTER. *TR
WHILE TURNING LEFT AT AN INTERSECTION FROM A STOP, HALF WAY INTO THE TURN THERE WAS A CLUNK OR POP THAT WAS HEARD AND FELT ON THE LEFT DRIVER SIDE FLOOR BOARD. WHEN IT WAS TAKEN FOR INSPECTION, IT COULD NOT BE REPLICATED. THE SECOND TIME IT WENT FOR INSPECTION, WE WERE NOTIFIED THAT IT COULD NOT BE REPLICATED AND IF WE COULD MEET AT DEALER AND HAVE MECHANIC RIDE WITH US IN ORDER TO IDENTIFY THE NOISE. DURING THIS TIME THE TECH HEARD THE NOISE. WE WERE TOLD THAT THE VEHICLE WAS READY FOR PICK UP AND ON THE WORK ORDER, IT STATED THAT ALL SUSPENSION COMPONENTS WERE TORQUED TO SPEC AND ALL LUBRICATE POINTS HAD BEEN LUBRICATED. THE CLUNK IS STILL HAPPENING WHEN WE TURN LEFT AND SOMETIMES TURNING RIGHT. THE FREQUENCY OF THIS POP/CLUNK INCREASES AS THE VEHICLE IS DRIVEN. *TR
THE LEFT DRIVER'S SIDE EXTERIOR MIRROR IS RESTRICTED IN ITS UPWARD MOVEMENT AND WILL NOT MOVE HIGH ENOUGH TO ENABLE SAFE VIEWING OF THE BLIND SIDE ON THE LEFT OF THE CAR. THE MIRROR IS OBSTRUCTED BY THE FRAME OF THE MIRROR ASSEMBLY SO IT WON'T PIVOT INTO THE FRAME TO GIVE A HIGHER VIEW. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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