Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2009 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE REAR HATCH INDEPENDENTLY OPENED WITHOUT WARNING. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
THE VAN HAS A KNOWN ISSUE WITH ITS MAKER- CHRYSLER WHICH IS WITH MOTOR OF THE STOW-N-GO. THE BACK SEAT THE MOTOR DOES NOT WORK ON HALF OF THE SEAT MAKING THE SEAT LOOK "BENT" AND UNABLE TO BE USED.UPON FURTHER RESEARCH IT WAS DISCOVERED THAT THIS IS SOMETHING THAT THE MAKER IS AWARE OF AND MANY OF THE MOTORS GO OUT. THIS IS WHY IT'S A VERY HARD PART TO REPLACE COSTING ABOUT 4000 AS IT NEEDS TO BE MADE BRAND NEW.THE WARRANTY IS EXPIRED. THE FRUSTRATION IS THAT MOPAR (CHRYSLER) WILL NOT EVEN CONSIDER OFFERING ANY KIND OF ASSISTANCE WITH THIS ISSUE AS THE ABOVE MENTIONED WARRANTY EXPIRED. THIS, HOWEVER IS A KNOWN PROBLEM TO THEM. THEY ARE KEEPING QUIET ABOUT AS THEY CAN'T CALL IT A RECALL WHEN IT'S NOT CONSIDERED A "SAFETY" CONCERN. IT IS A SAFETY CONCERN AS IF MY CHILD CAN'T SIT IN THE SEAT. WE WERE TOLD THAT THE SEAT IS NOT SAFE TO SIT IN. SPOKE TO A SUPERVISOR AT MOPAR WHO DISMISSED ME PROMPTLY. WOULD NOT OFFER TO HELP WITH ANYTHING SINCE "THE VEHICLE HAS 105,000 MILES ON IT" UNSURE WHY THE SAFETY ASPECT OF THIS WOULDN'T BE IMPORTANT ENOUGH TO WANT TO HELP. WILL NOT EVEN ENTERTAIN THE IDEA OF BUYING AN AMERICAN MADE VEHICLE AGAIN. THIRD TIME OWNING A CHRYSLER/DOGE VEHICLE WITH MAJOR ISSUES. THIS IS WHY OUR ECONOMY CAN'T BOUNCE BACK-TOO MUCH DISHONESTY!!
I WENT OUT AND STARTED MY VAN, THE WIPERS TURNED ON AUTOMATICALLY SO I THOUGHT MAYBE I HAD TURNED THE HANDLE SOMEHOW... SO I TURNED IT OFF AND THAT'S WHEN EVERYTHING WENT WRONG. ALL THE DASH LIGHTS STARTED FLASHING AND CYCLING THROUGH START UP CHECKS AND THEN SAYING EVERYTHING IS OFF ABS, AIRBAGS ETC. THE SEAT WAS EVEN REPOSITIONING ITSELF. I TOOK OUT MY PHONE AND STARTED RECORDING THIS WEIRD EPISODE THAT I HAVE NEVER SEEN BEFORE. I BOUGHT THIS VAN 5 MONTHS AGO AND DON'T KNOW OF ITS HISTORY, BUT THIS IS NOT SOMETHING ANYONE SHOULD HAVE TO DEAL WITH. 3 DAYS LATER MY WIFE WAS DRIVING DOWN THE ROAD WHEN THIS STARTED HAPPENING TO HER, THE DIFFERENCE WAS THAT SHE SITS CLOSER TO STEERING WHEEL THEN I DO AND THE SEAT WAS JERKING HER BACK AND FORTH WHILE DRIVING AND SCARED HER. THANKS [XXX]. I BOUGHT THIS VAN BECAUSE I WANTED THE STOW AND GO SEATS AND SIDE CURTAIN SAFETY ALONG WITH EVERYTHING ELSE. MY VAN IS A LOADED LIMITED EDITION WITH MOST AVAILABLE OPTIONS. AFTER LOOKING AROUND THE INTERNET IT SEEMS LIKE THE TIPM OR A LOOSE CONNECTION COULD BE THE PROBLEM AND THAT DEALERSHIPS ARE PRETTY MUCH A WASTE OF TIME FOR HELP ON THIS. CHRYSLER KNOWS OF THE ISSUES BECAUSE IT HAPPENS ACROSS THEIR VEHICLES AND HAVE ONLY FIXED CERTAIN MODELS. THE FACT THAT A CRACKED SHORTING WIRE IN THE POWER DOOR OR A LOOSE CONNECTOR COULD CAUSE ALL THIS IS TO GO WRONG IS JUST POOR ENGINEERING. LINK TO YOUTUBE VIDEO OF INCIDENT- HTTPS://WWW.YOUTUBE.COM/WATCH?V=CDCOVNHRLUW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
20000 MILES FRONT PASSENGER SEAT STOPPED OPERATING (NO POWER) UNDER 50000MI BOTH FRONT WINDOW REGULATORS NEEDED TO BE REPLACED THE THING HAS LEAKED OIL SINCE DAY ONE FRONT WHEEL BEARING WENT AT 76000 MI EATS THROUGH BREAKS NEED YEARLY REPLACEMENT TIRES DO NOT LAST ON THIS VEHICLE AS WELL AND ARE NOT EASILY FOUND ANYWHERE THEY ARE SPECIAL ORDER ONLY CHRYSLER TOLD ME THAT THEY WOULD LOOK AT THE VEHICLE FOR 700$ FOR DEFECTS AND REIMBURSE FOR REPAIRS IF DEFECTS WERE FOUND (YEAH RIGHT) THE "Y" PIPE (PLASTIC) HEATER HOSE HAS BLOWN AT LEAST FIVE TIMES THE RADIATOR NEEDED TO BE REPLACED BEFORE 90000 MILES WITH THE THERMOSTAT THE EGR VALVE NEEDED TO BE REPLACED AT 60000 MILES AND STILL GETS CHECK ENGINE LIGHT FOR BAD EGR REAR DVD SCREEN HAS NEVER WORKED DRIVER SIDE SLIDING DOOR GOT FILLED WITH WATER FROM POOR ASSEMBLY AND DRAIN THAT WAS NOT OPERATING PROPERLY AC REFRIGERANT HOSE LEAKING AT 98000 MILES OVERALL HORRIBLE VEHICLE WILL NEVER BUY CHRYSLER AGAIN AND AS FAR AS RECALLS GO EACH RECALL WE GET THE PARTS ARE NEVER AVAILABLE EVEN AFTER HOURS SPENT ON THE PHONE WITH CHRYSLER BAD BAD VEHICLE AND COMPANY !!!!
2009 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION NODE MODULE RECALL NOTICE REPLACEMENT PARTS AND OTHER VEHICLE ISSUES. *SMD THE CONSUMER ALSO STATED THE BRAKE NEEDED TO BE REPLACED, THE DOME LIGHT STAYED ON AND THE LOW WASHER FLUID LIGHT ILLUMINATED. *JB
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED THREE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. IN ADDITION, THE FRONT DRIVER SEAT WOULD NOT REMAIN IN A SECURE POSITION AND CONSTANTLY MOVED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
WHILE DRIVING ABOUT 30MPH IN MY NEIGHBORHOOD, ALL OF A SUDDEN, MY VAN'S HORN STARTED HONKING, THE WIND SHIELD BLADES BEGAN WIPING VERY QUICKLY AND WATER WAS SPRAYING OVER THE WINDSHIELD. ALSO, THE AUTOMATIC LOCKS WERE GOING UP AND DOWN AND THE CAR LIGHTS AND BLINKERS WERE FLASHING ON AND OFF UNCONTROLLABLY. IT WAS VERY SCARY! I STOPPED THE CAR AND SHUT OFF THE ENGINE, BUT EVERYTHING CONTINUED. LUCKILY I WAS NOT FAR FROM HOME AND WAS ABLE TO CAREFULLY DRIVE IT THERE. ONCE IN THE DRIVEWAY, THE ONLY WAY TO GET THE CAR TO QUIT WAS TO DISCONNECT THE BATTERY. WAITING ON REPAIR REPORT. *TR
NOVEMBER 9, 2011 HAD TO REPLACE REAR BRAKES FOR THE 2ND TIME IN LESS THAN 2 YEARS IN OWNERSHIP OF VEHICLE. TIRE SENSOR FAILED AND TIRE DEPLOYED. APRIL 4, 2013 ADDITIONAL TIRE SENSORS BLOW OUT OR FAILED WITHOUT ANY PRIOR NOTIFICATION HAD TO REPLACE 3 TIRE SENSORS. BRAKES ALSO HAD TO BE REPLACED WITHIN A 15 MONTH PERIOD. LESS THAN 20,000 MILES. THERE IS CLEARLY SOMETHING WRONG WITH THE PRODUCTS/MATERIAL USED TO CONSTRUCT THIS VEHICLE. 2013 HEATING UNIT APPEARS TO OVERHEAT MY DRIVER SEAT CAUSING LEATHER ON SEAT TO BEGAN TO CRACK. CHRYSLER MOTORS WAS PLACE ON WRITTEN NOTICE OF THESE PROBLEMS AS EARLY AS JANUARY 18,2012 BUT FAILED TO RESPOND OR DO ANYTHING TO ADDRESS MY CONCERNS. *TR
TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH THE REAR DRIVER'S SIDE SLIDING DOOR INVOLUNTARILY OPENED. AS THE CONTACT BEGAN TO PULL OVER THE DOOR CLOSED INVOLUNTARILY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE FAILURE DIAGNOSED AND IT WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 38,000. THE VIN WAS UNAVAILABLE.
2009 CHRYSLER TOWN AND COUNTRY VAN. TOP MODEL. WHILE DRIVING AT HIGHWAY SPEEDS THE REAR SEAT (WITH KIDS STRAPPED INTO SEAT BELTS) WILL START TO FOLD, PINNING THE CHILD. (THERE IS NOTHING EVEN REMOTELY CLOSE TO THE BUTTONS THAT CONTROL THE SEATS POSITION. SEAT ALSO ACTS ABNORMAL ONCE YOU STOP THE VAN AND PRESS THE BUTTONS TO PUT IT BACK INTO CORRECT POSITION.) THIS IS THE FOURTH TIME THIS HAS OCCURRED SINCE WE BOUGHT THE VAN IN EARLY 2009. *TR
THE POWER DOORS, BOTH SIDES AND THE REAR HATCH, OPEN AT RANDOM, EITHER WHEN VEHICLE IS PARKED AND TURNED OFF OR WHILE DRIVING THE VEHICLE. I HAVE FOUND MY VEHICLE ON THE STREET WITH A DOOR OPEN, ONCE DURING A SNOW STORM AND THE INSIDE WAS INUNDATED WITH SNOW. I'M AFRAID I MIGHT FIND A HOMELESS PERSON SLEEPING THERE OR A NEST OF SKUNKS PERHAPS, OR MAYBE STRIPPED CLEAN BY A THIEF. THE KEY FOB HAS BEEN ELIMINATED AS A SUSPECT OF INADVERTENTLY OPERATING THE DOORS. ONCE I CLOSED A SIDE DOOR WITH THE BUTTON ON THE INSIDE OF THE CAR AND AFTER A FEW MOMENTS, IT REOPENED. ON THREE INCIDENCES DOORS OPENED WHILE DRIVING. THIS I ASSUME TO BE A REAL SAFETY HAZARD. IMAGINE IF THE REAR WAS PACKED WITH LUGGAGE OR GROCERIES AND THE HATCHED OPEN WHILE DRIVING ON THE HIGHWAY. I WOULDN'T WANT TO BE THE CAR DRIVING BEHIND ME! THE CAR WAS PURCHASED 09/08/09 AND CURRENTLY HAS 4400 MILES ON IT. THESE EVENTS HAPPEN SPORADICALLY AND I HAVE YET TO HAVE THE DEALER LOOK INTO IT (I HAD TO CANCEL THE FIRST APPOINTMENT DUE TO A SNOWSTORM) BUT I SUSPECT THEY WILL THINK I'M CRAZY JUST AS I THOUGHT MY WIFE WAS CRAZY WHEN THE FIRST TIME SHE TOLD ME THE REAR HATCH OPENED WHILE DRIVING. I DIDN'T BELIEVE HER UNTIL IT HAPPENED TO ME A FEW MONTHS LATER. AND IT HAPPENED TO ME AGAIN MORE RECENTLY. *TR
2009 CHRYSLER TOWN & COUNTRY HAS A POTENTIALLY SERIOUS FLAW WITH THE AUTOMATIC REAR SEAT. *NJ THE CONSUMER STATED HE WAS REMOVING SOME SUITCASES FROM THE WELL BEHIND THE REAR SEAR. DURING THE PROCESS, HE LOST HIS BALANCE AND FELL AGAINST THE BUTTONS ON THE SIDE THAT OPERATE THE SEAT FOLDING CLOSURE. THE BACKS OF BOTH SEATS BEGAN TO FOLD FORWARD. THE CONSUMER TRIED TO STOP THE MOVEMENT BY PUSHING THE BUTTONS, BUT THEY KEPT FOLDING. THEY FINALLY CAME TO STOP AND THE CONSUMER WAS ABLE TO RETRIEVE THE REST OF HIS BAGS. WHEN THE CONSUMER ATTEMPTED TO STRAIGHTEN OUT THE SEATS BY PUSHING THE BUTTON, NOTHING HAPPENED. THE CONSUMER NOTICED THE PART OF THE MECHANISM ON THE RIGHT SEAT WAS BENT. THE CONSUMER BELIEVED A GOVERNOR SHOULD BE INSTALLED ON THE SEATS TO STOP THE MOVEMENT IF THE SEAT SENSES AN OBSTRUCTION. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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