2015 Chrysler Town And Country Airbags Problems

I was driving at 515 am on the highway about 60 mph, when all of a sudden Drive aside headrest airbag went off. I am thankful that it was early in the morning and not a lot of people on the road cuz I did swerve but did not hit anyone or anything as it startled me as I was driving. I called Chrysler see case number below and they will do nothing about this. As this car is made you need to replace the whole seat they want me to pay for the Diagnostics waiting for a supervisor to call me back. I've been icing my lower neck and back since it happened. My case 93912799

NHTSA ID

11679106

Incident

Aug 7, 2025

With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One , front driver side, occured when a shopping bag GENTLY bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.

NHTSA ID

11610594

Incident

Aug 24, 2024

The Active Head Rest on the driver seat in my 2015 Chrysler Town and Country. I purchased this vehicle brand new from the dealer in 2015 from the Chrylser Dealer in Springfield, IL. No one was driving the vehicle at the time, we only notice the headrest had activated after entering the vehicle after it was parked in our garage. I have contacted my local dealer (Burlington, IA) to determine the repair/replacement required. No other warning lights are shown on the dashboard. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11608005

Incident

Aug 12, 2024

Front Passenger Seat Headrest deployed from broken plastic that failed and released the headrest while parked and car is off. Concussion risk while driving No inspection yet by dealer or police/insurance No prior warning

NHTSA ID

11566577

Incident

Jan 19, 2024

While driving the headrest exploded into the back of my head. It felt like someone had just punched me in the back of the head. This happened yesterday, and I have not yet had it inspected by anyone.

NHTSA ID

11560775

Incident

Dec 17, 2023

Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.

NHTSA ID

11482928

Incident

Sep 5, 2022

Car was in drive way and passenger seat head rest popped out while no one was in the car

NHTSA ID

11469906

Incident

Jun 15, 2022

My spouse was driving and the headrest air bag deployed hitting her in the back of the head. There were no warnings before it happened and the dealership said that it seems to be an issue that they are aware of but there are no recalls at this time. Since this has happened the seatbelt light is on.

NHTSA ID

11459748

Incident

Apr 2, 2022

The active headrest restraint deployed & broke the plastic without being in an accident. No way to reset since the place is broken.

NHTSA ID

11432132

Incident

Sep 7, 2021

MY 2015 TOWN AND COUNTRY CHRYSLER MINIVAN WAS PARKED IN A HOT GARAGE IN FLORIDA IN THE EARLY MORNING, WHEN I OBSERVED THE FRONT RIGHT SIDE PASSENGER'S HEADREST TO BE OPENED AND APPEARING TO BE FORCED FORWARD. NO ACCIDENT OR MOVING WAS INVOLVED. THERE WAS NO ACTIVITY THAT SHOULD HAVE CAUSED THE HEADREST TO DEPLOY FORWARD. I BELIEVE THIS IS PROBABLY A HEADREST THAT IS USED FOR AN ANTI WHIPLASH DEVICE IN CASE OF AN ACCIDENT. WITHOUT A DOUBT, THIS IS A SAFETY ISSUE AS ACCIDENTAL DISCHARGE OF THIS HEADREST COULD CAUSE SERIOUS INJURIES. NO INJURIES TOOK PLACE.

NHTSA ID

11408090

Incident

Apr 14, 2021

Mileage

49,670 mi

PASSENGER HEADREST ASSEMBLY RANDOMLY ENGAGED SOME SORT OF "AIRBAG" MODE. TWO SPRINGS DEPLOYED THE HEADREST FORWARD RAPIDLY

NHTSA ID

11384660

Incident

Dec 21, 2020

Mileage

113,000 mi

DRIVER SEAT GOT STUCK IN UP POSITION. SEAT WILL NOT GO DOWN AND PEDDLES WON'T ADJUST. THE AIR BAG IN THE HEAD REST DISCHARGED WHILE SITTING AT A RED LIGHT. NOT VERY SATISFIED.388RKS

NHTSA ID

11384153

Incident

Aug 28, 2020

Mileage

102,000 mi

PASSENGER FRONT HEADREST EXPLODED WHILE STATIONARY. WE WERE AT A STOP LIGHT, THERE WAS NO ACCIDENT OR IMPACT. IT CANNOT BE RESET AND NEEDS TO BE REPLACED. I DO NOT FEEL LIKE WE SHOULD HAVE TO PAY OUT OF POCKET WHEN THIS IS A COMMON ISSUE AND A SAFETY ISSUE.

NHTSA ID

11365551

Incident

Oct 5, 2020

Mileage

45,000 mi

MY VEHICLE WAS PARKED IN THE DRIVEWAY STATIONARY, AND AS I WALKED TO THE VEHICLE TO ENTER THE CAR WITH MY 2 YOUNG CHILDREN AND AS WE APPROACHED I HEARD A LOAD POP NOISE. I FOUND THE AHR HEADREST HAD DEPLOYED, WITH NO ONE TOUCHING OR MOVING THE VEHICLE. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NEVER BEEN RESET FOR ANY REASON. THE PLASTIC JOINT MECHANISM AND SPRING THAT HOLDS IT IN AND TOGETHER CRACKED AND BROKE. I CALLED CHRYSLER DEALERSHIP AND THEY WILL NOT FIX OR REPLACE UNLESS I PAY OUT OF POCKET, APPROX $1000 FOR 1 HEADREST. THE GENTLEMAN ON THE PHONE ACKNOWLEDGED THAT HE KNEW OF THIS HAPPENING OFTEN IN CHRYSLER T&C VANS, HOWEVER COULD NOT HELP ME AS MY WARRANTY IS NOW UP AND THERE IS NOT A RECALL. I AM TERRIFIED TO DRIVE MY VAN NOW, KNOWING THAT THE DRIVERS SIDE HEADREST AHR MAY DEPLOY AT ANYTIME NO WARNING AND CAUSE INJURIES TO ME, WHICH COULD CAUSE ME TO CRASH MY VEHICLE WHILE DRIVING ENDANGERING MY CHILDREN AND FAMILY. I HAVE ZIPTIED BOTH THE PASSENGER HEADREST AND DRIVERS HEAD REST SHUT. THE DRIVERS HEADREST IS ZIPTIED IN CASE IT RANDOMLY DEPLOYS AND THE PASSENGERS IS ZIP TIED AS THE HEAD REST INTERNAL PLASTIC MECHANISMS ARE BROKEN.

NHTSA ID

11364289

Incident

Oct 9, 2020

Mileage

36,732 mi

WE WERE IN THE VAN THAT THE PASSENGER FRONT HEADREST JUST SHOT OUT AND ALMOST HIT MY WIFE IN THE HEAD. TOOK TO THE DEALER AND FOUND THEY WANTED OVER 800 FOR A NEW HEADREST. I FEEL LIKE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

NHTSA ID

11348630

Incident

Aug 1, 2020

Mileage

151,000 mi

PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.

NHTSA ID

11344207

Incident

Nov 20, 2019

Mileage

82,562 mi

I WAS DRIVING AT 45 MPH WITH MY ADULT DAUGHTER IN THE PASSENGER SEAT. SHE HAD HER SEAT BELT ON AND WITHOUT ANY WARNING, COLLISION OR TURNING MOTION THE PASSENGER SEAT HEADREST EXPLODED HITTING HER IN THE HEAD. BECAUSE OF THE SAFETY OF MY FUTURE PASSENGERS I SECURED AN APPOINTMENT AT GALEANA CHRYSLER DEALERSHIP IN FORT MYERS, FLORIDA. ON 3/11/20 I PURCHASED A NEW HEADREST AT A COST OF $683.73 AND HAD IT INSTALLED ON 3/25/20 FOR AN ADDITIONAL COST OF $155.28. AT MY ORIGINAL VISIT TO THE DEALERSHIP ON 3/11/20 I CALLED THE CHRYSLER REIMBURSEMENT CENTER (TALKED TO MEGAN) AND SHE SAID THE COST WOULD BE PAID BY CHRYSLER DUE TO THE SAFETY ISSUE. ON 6/22/20 WE RECEIVED OUR REJECTION FOR REIMBURSEMENT FROM MOI A REIMBURSEMENT SPECIALIST AT CHRYSLER. OUR CASE NUMBERS AT CHRYSLER WERE 75899352 AND 76536023 . TWO CASE NUMBERS WERE ASSIGNED BECAUSE THEY LOST THE FIRST ONE. MY FIRST CONCERN IS THE SAFETY OF MY PASSENGERS AND MYSELF. THIS WAS NOT COSMETIC BUT A SAFETY ISSUE THAT SHOULD BE THE RESPONSIBILITY OF CHRYSLER. THANKING YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER.

NHTSA ID

11340022

Incident

Mar 2, 2020

Mileage

26,200 mi

PASSENGER SIDE SEAT HEADREST DEPLOYED/EXPLODED FOR NO APPARENT REASON WHILE PASSENGER WAS IN SEAT. THE VEHICLE WAS IN MOTION, MOVING AROUND 40 MPH ON SMOOTH STATE/US HIGHWAY WITH NO CHANGE IN SPEED AND NO COLLISION. IT JUST DEPLOYED ON ITS OWN FOR NO REASON. *TR

NHTSA ID

11327942

Incident

Jun 9, 2020

Mileage

68,330 mi

WHEN DRIVING ON THE FREEWAY IN HEAVY TRAFFIC MY HEADREST DEPLOYED AND HIT MY HEAD WITH SUCH A FORCE THAT MY GLASSES FELL DOWN TO THE FLOOR OF THE VAN. MY EYESIGHT IS PRETTY BAD AND I HAD TO CONTINUE DRIVING ON THE FREEWAY UNTIL THE NEXT EXIT WITH LIMITED VISION BECAUSE I WAS UNABLE TO PICK UP THE GLASSES FROM THE FLOOR WHILE DRIVING ON THE FREEWAY. THIS WAS AN EXTREMELY DANGEROUS SITUATION*DT MANUFACTURER AND DEALER HAVE NOT BEEN CONTACTED. CONSUMER IS HAVING NECK PAIN AND HEADACHES AS WELL AS DIZZINESS. *JB*DT CONSUMER WENT TO THE DOCTOR 3 TIMES AND WAS GIVEN PAIN MEDICINE. MANUFACTURER WAS NOT CONTACTED.*JB*DT*DT*AS *TR

NHTSA ID

11327907

Incident

Jun 9, 2020

MY VEHICLE WAS STRUCK ON THE REAR PASSENGER DOOR BY ANOTHER VEHICLE TRAVELING ROUGHLY 45-50MPH, MY VEHICLE WAS TRAVELING ROUGHLY 25-30MPH ON A CITY STREET. MY VEHICLE SUSTAINED MAJOR DAMAGE, INCLUDING THE BACK WINDOW SHATTERING AND GLASS SHARDS FILLING THE CAR. NONE OF THE AIRBAGS DEPLOYED. AS A RESULT, I HAD CUTS FROM GLASS, AS WELL AS A CONCUSSION.

NHTSA ID

11320457

Incident

Apr 2, 2020

Mileage

99,950 mi

OPEN AIR BAGS FRONT DRIVER FACE AND KNEE PLUS FRONT PASSENGER AIR BAG OPEN AT SPEED 0000 ON HWY STOP AND GO TRAFFIC

NHTSA ID

11317368

Incident

Feb 29, 2020

Mileage

68,000 mi

THE DRIVERS SIDE ACTIVE HEAD RESTRAINT DEPLOYED WHILE THE VEHICLE WAS STATIONARY WAITING AT A DRIVE THROUGH.

NHTSA ID

11268174

Incident

Jul 19, 2019

Mileage

83,000 mi

WHILE DRIVING ON A CITY STREET, THE FRONT SEAT ACTIVE HEAD RESTRAINT RELEASED CAUSING IT TO PROPEL FORWARD. UPON INSPECTION, THE PIN WHICH IS LATCHED HOLDING THE HEAD RESTRAINT CLOSED, WAS HELD BY A PLASTIC RETAINER WHICH FATIGUED & FAILED.*DT*JB

NHTSA ID

11229944

Incident

Jul 4, 2019

Mileage

59,601 mi

I NOTICED THAT AT RANDOM TIMES THE AIRBAG LIGHT WOULD ILLUMINATE, EVEN WHILE THERE WAS NO ONE IN THE SEAT. I CALLED THE DEALERSHIP AND TOOK IT IN BUT BECAUSE AT THE TIME IT WAS NOT ON, THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT. THEN AFTER SOME TIME WITH THE AIRBAG LIGHT GOING ON AND OFF THE CRUISE CONTROL WILL NO LONGER WORK. IT DOES NOT EVEN RECOGNIZE THAT YOU ARE PRESSING THE BUTTON. DEALERSHIP WAS ALSO NOTIFIED IN THIS CASE, AND BECAUSE MY WARRANTY EXPIRED AT 60000 MILES AND THE VEHICLE IS AT 67000 IT IS NOT COVERED. IT DOES NOT MATTER IF THE VEHICLE SPEED, THE AIRBAG LIGHTS JUST GO ON AND OFF. IT DOES NOT ALWAYS COME ON.

NHTSA ID

11220641

Incident

Jun 5, 2019

Mileage

67,000 mi

ON JULY 10, 2018, AT APPROXIMATELY 1:43 PM, I PULLED INTO A PARKING SPACE AT THE SAM'S CLUB ON YOUNGERMAN CIRCLE IN JACKSONVILLE, FL AND PUT MY 2015 CHRYSLER TOWN & COUNTRY INTO PARK. I WENT IN MY POCKET TO PULL OUT MY SHOPPING LIST AND THEN HEARD A LOUD POP AND FELT SOMETHING HIT THE BACK OF MY HEAD. I EXITED MY VEHICLE AND LOOKED TO SEE THAT MY HEADREST HAD BASICALLY EXPLODED APART FOR NO APPARENT REASON. I CONTACTED MY LOCAL CHRYSLER DODGE DEALERSHIP AND THEY ADVISED THAT THIS WAS NOT UNDER WARRANTY OR RECALL. AS IT DID NOT AFFECT THE DRIVABILITY OF MY VEHICLE AND I DIDN'T HAVE THE MONEY AND DIDN'T THINK I SHOULD HAVE TO PAY FOR SOMETHING THAT WAS NOT MY FAULT, I DID NOT GET IT REPLACED.

NHTSA ID

11197232

Incident

Jul 10, 2018

Mileage

79,000 mi