2015 Chrysler Town And Country Seat belts Problems

The contact owns a 2015 Chrysler Town and Country. The contact stated that while sitting in the vehicle with the vehicle turned off, the front driver's side seat headrest exploded without warning or impact. There was no injury sustained; however, the contact had a headache afterwards. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,000.

NHTSA ID

11751159

Incident

Jul 17, 2026

Mileage

157,000 mi

The contact owns a 2015 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

NHTSA ID

11659900

Incident

May 9, 2025

Mileage

75,000 mi

The contact owns a 2015 Chrysler Town And Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver’s side sliding door and the driver's side headrest exploded. The contact stated that the headrest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

NHTSA ID

11595697

Incident

Jun 18, 2024

Mileage

200,000 mi

The contact owns a 2015 Chrysler Town and Country. The contact stated that after she entered the vehicle through the front passenger’s side, the front passenger’s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.

NHTSA ID

11495791

Incident

Dec 2, 2022

Mileage

97,841 mi

Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 miles. That cost me alot to get a transmission. Now the seatbelt on drivers side will not lock into place. Which I don't know what to do with that because you have to wear a seatbelt. When I bought this van brand new I had a lot of electrical issues kept taking it to the dealer they could never find anything. Lights would dim when driving, they was suppose to hook a machine up to it and it would register what was going on, this was requested by Chrysler when I couldn't get anywhere with the dealer ship. Chrysler set it up I go to the dealer and they don't have that equipment so they said they couldn't do anything, called Chrysler back told them was suppose to hear from someone never did. I feel this van is a death trap. The side doors act like they don't want to close at times. I have kept up on regular maintenance on the van. I just feel that when you pay $30,000.00 for a vehicle and take care of it things should last longer. I know it's 7 years old but low mileage and taken care of.

NHTSA ID

11495364

Incident

Sep 21, 2022

When driving my van it will chug going up hills or faster then 25mph like the transmission is slipping. The seat belt light will appear and say it's not connected when driving have to keep pushing seat belt in to get it to stop saying driver seat belt unbuckled.

NHTSA ID

11460288

Incident

Apr 7, 2022

The contact owns a 2015 Chrysler Town and Country. The contact stated while walking towards the vehicle, the contact became aware that the driver’s side headrest had deployed and was detached from the seat. The contact stated that there was no impact to the vehicle to cause the headrest to deploy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.

NHTSA ID

11439355

Incident

Nov 2, 2021

Mileage

183,000 mi

SINCE THE BEGINNING OF THIS YEAR, THE DRIVER SIDE SEATBELT HAS OPENED ITSELF (UNLATCHED ITSELF) 5 TIMES WHILE DRIVING.

NHTSA ID

11367053

Incident

Feb 11, 2020

Mileage

70,000 mi

PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.

NHTSA ID

11344207

Incident

Nov 20, 2019

Mileage

82,562 mi

ON 7/17/2019 WHILE TRAVELING DOWN A LOCAL HIGHWAY THE DRIVER SIDE HEADREST EXPLODED HITTING ME IN THE BACK OF THE NECK. PULLED OFF ROAD IMMEDIATELY. PROCEEDED TO THE DEALERSHIP OF PURCHASE. LICENSED CHRYSLER SERVICE PERSON ATTEMPTED TO RE-SET. DETERMINED HEADREST WAS BROKEN AND THEY WOULD ORDER NEW. DID NOT TELL US THERE IS A CLASS ACTION SUIT IN THE PROCESS REGARDING THESE HEADRESTS.THANKFULLY NO SERIOUS INJURY, OTHER THAN A HEADACHE AND DIZZY WHICH LASTED ABOUT 3 HOURS. WAS INFORMED ITEM IS BACK ORDERED AND NO IDEA WHEN IT WILL BE AVAILABLE. MAYBE NEXT YEAR. WE TRAVEL TO FL IN THE FALL AND NEED THIS SAFETY FEATURE IN OPERATION FOR THIS TRIP. WE OBTAINED A PRE-WORK ORDER AND WAS TOLD IT MEANS NOTHING SINCE NO WORK HAS BEEN ORDERED. SERVICE TECH DID NOT KNOW IF HEADREST WAS FAULTY OR NOT. HE SAID A SPEED BUMP CAN DISLODGE IT OR EVEN A POT HOLE. REALLY?? PLEASE HELP US. *DT *DT *DT*JB

NHTSA ID

11233822

Incident

Jul 17, 2019

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE ACTIVE HEADREST RESTRAINT INDICATOR ILLUMINATED AND MADE A DINGING SOUND. THE HEADREST LATER CAME APART. THE VEHICLE WAS TAKEN TO BIG O DODGE CHRYSLER JEEP RAM (2645 LAURENS RD, GREENVILLE, SC 29607, 864-288-5000) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER ACTIVE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ID

11121283

Incident

Apr 10, 2018

Mileage

50,000 mi

WHILE RIDING IN THE PASSENGER SEAT OF MY VEHICLE THE ' HEADREST RESTRAINT SYSTEM' INAPPROPRIATELY OUT OF NOWHERE DEPLOYED WHILE THE VEHICLE WAS MOVING BUT WAS NEVER IN AN ACCIDENT. THE HEADREST FORCEFULLY HIT ME IN THE NECK AND BACK OF THE HEAD.

NHTSA ID

11101689

Incident

May 27, 2018

Mileage

72,000 mi

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT CRASHED INTO A SPEED LIMIT SIGN AND THE SEAT BELT LOCKED UP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVABLE. THE CONTACT WAS ABLE TO UNLATCH THE SEAT BELT; HOWEVER, THE SEAT BELT DID NOT RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER (TATE CHRYSLER, GLEN BURNIE, MD, 410-863-5530) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. ADDITIONALLY, WHILE DRIVING WITH A FRONT SEAT PASSENGER TO PICK UP THE REPLACEMENT SEAT BELT, THE FRONT PASSENGER SEAT BELT WAS LOCKED AND THE FRONT PASSENGER AIR BAG INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

NHTSA ID

11034100

Incident

Oct 6, 2016

Mileage

38,000 mi

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO THE INTERSECTION ON THE ROAD. ALL THE AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE SEAT BELT FAILED TO LOCK. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO STEW'S AUTO BODY AND TOWING INC. (LOCATED AT 276 W WASHINGTON AVE, WASHINGTON, NJ 07882; (908) 689-1993), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-334-9200 AND STATED THAT THE ANGLE OF THE IMPACT DETERMINED THAT THE AIR BAGS SHOULD NOT DEPLOY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 31944170. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

NHTSA ID

11012820

Incident

Jul 1, 2017

Mileage

37,000 mi

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE THIRD ROW SEAT BELTS WERE TOO HIGH AND FAILED TO SECURE A CHILD USING A BOOSTER SEAT. THE FAILURE OCCURRED CONSTANTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,674. UPDATED 07/27/16*LJ THE CONSUMER STATED THE SEAT BELTS WERE TOO HIGH AND TOO FAR AWAY FROM HER CHEST. THE CONSUMER WAS ADVISED TO MOVE THE CHILD UP TO THE CAPTAINS SEAT IN THE SECOND ROW. UPDATED 08/01/16.*JB

NHTSA ID

10734001

Incident

May 1, 2015

Mileage

10,674 mi