ElectricalEngineFuel system
Filed Nov 20, 2023
Several times over the past few weeks the van has just shut off while driving. This has happened at low speeds and at city driving speeds. The engine just completely shuts off and the van loses power brakes/steering/acceleration with no warning, no rough running, no sounds, and no check engine light. The mechanic cannot find anything wrong with it but the problem continues at random intervals. This is potentially very dangerous and even worse is that there is no evident problem.
- NHTSA ID
- 11555962
- Incident
- Nov 17, 2023
EngineFuel systemPowertrain (other)
Filed Oct 13, 2021
transmission was slipping- Chrysler deal inspected the car and found transmission had low oil pressure due to worn oil pump . they replaced the transmission and oil cooler assemble A recall for a transmission pump seizing causing low pressure has been issued for some Chrysler Town& Country 2015.
- NHTSA ID
- 11436607
- Incident
- Sep 10, 2021
ElectricalEngineFuel system
Filed Jun 21, 2021
BOUGHT THE CAR NEW IN 2014, (IT WAS THE 6TH CHRYSLER MINIVAN I'VE OWNED SINCE 1995.) I LOVE THESE MINVANS! THIS ONE HAS HAD AN ONGOING PROBLEM WITH CYLINDER #3 MISFIRING AND CAUSING VIOLENT SHAKING (AS IF IT HAD A BROKEN ENGINE MOUNT). THE PROBLEM HAS ALWAYS BEEN DIAGNOSED AND EVENTUALLY "FIXED" BY THREE DIFFERENT CHRYSLER SERVICE DEPARTMENTS IN NC, FL & VA.(THE PROBLEM OCCURED ON VARIOUS TRIPS). IT WAS USUALLY DIAGNOSED AS A FAULTY FUEL INJECTOR. MOST RECENTLY IT WAS DIAGNOSED AS A SPARK PLUG FAILURE DUE TO A TINY CRACK IN THE INSULATION. THEY INSTALLED A NEW SPARK PLUG, AND AFTER LEAVING DEALERSHIP AND DRIVING NO MORE THAN 20 MILES, VIOLENT SHAKING OCCURED AGAIN. I IMMEDIATLEY RETURNED TO THE DEALERSHIP. THIS TIME #3 SPARK PLUG HAD "EXPLODED" AND CAUSED THE CYLINDER HEAD TO CRACK. ALL PREVIOUS REPAIRS WERE COVERED BY THE "LIFETIME" WARRANTY PURCHASED AT THE TIME OF PURCHASE IN 2014. HOWEVER THIS TIME, CHRYSLER INSURANCE SENT AN INVESTIGATOR WHO DETERMINED THAT THE DAMAGE WAS CAUSED BY THE EXPLODING SPARK PLUG AND THEREFORE DENIED COVERAGE. THE CHRYSLER SERVICE TECHNICIAN SAID THE "PCM" FAILED, CAUSING THE SPARK PLUG FAILURE. THE INSURANCE AGENT CONTINUES TO DENY THE CLAIM BECAUSE THEIR POLICY "DOES NOT COVER SPARK PLUG PROBLEMS" ! THEY NOW WANT ME TO PAY $2500 FOR REPAIRS. IN ALL CASES, THE "CHECK ENGINE LIGHT" CAME ON AND I WOULD RETURN TO A CHRYSLER DEALERSHIP TO HAVE IT CHECKED. THEIR COMPUTER CHECK ALWAYS DEFINED THE PROBLEM AS BEING SOMETHING IN CYLINDER #3, BUT INCONCLUSIVE BECAUSE OF NO OBVIOUS ENGINE SYMPTOMS. THEY WOULD RESET THE ENGINE LIGHT AND SEND ME ON MY WAY UNTIL AN ACTUAL PROBLEM OCCURED, AND THEN LEAVE THE VEHICLE FOR MORE DETAILED CHECKING. EACH TIME THE PROBLEM OCCURED AT HIGHWAY SPEEDS AND USUALLY IN HEAVY TRAFFIC ON I-95...A DANGEROUS TIME AND PLACE FOR ENGINE PROBLEMS TO OCCUR. PLEASE NOTE THAT EVERY PROBLEM WE'VE HAD WITH THIS VEHICLE HAS ALWAYS BEEN WITH CYLINDER #3 "MISFIRING". IS THERE A PROBLEM HERE?
- NHTSA ID
- 11421659
- Incident
- Jun 3, 2021
EngineFuel systemPowertrain (other)
Filed May 26, 2021
While driving on the freeway, the engine completely shut off. I lost power steering, power and all electrical power. I stopped then it turned on fine with no issues. Not reproduced. No prior messages or symptoms.
- NHTSA ID
- 11418653
- Incident
- Jul 1, 2020
Fuel system
Filed Jan 25, 2021
BROUGHT VEHICLE TO SHOP BECAUSE I SEEN A PUDDLE OF OIL UNDER THE CAR PARKED IN FRONT OF MY HOME MECHANIC TOOK A LOOK AN SAID THIS IS THE OIL FILTER HOUSING STATED I SEE THIS ALL THE TIME WITH TOWN AND COUNTRY, CHEROKEE, AND DURANGO IT'S A CHEAP PLASTIC THAT GETS BRITTLE IN THE HEAT AND BRAKES
- NHTSA ID
- 11389743
- Incident
- Jan 25, 2021
Fuel systemSteering
Filed Feb 5, 2018
DRIVING ALONG AND THE CAR STALLED AND WOULD NOT GO FORWARD OR BACKGROUND IT WOULD NOT EXCEL LIKE IT WAS NIT GETTING GAS; THE CAR WAS IN MOTION AND STALLED
- NHTSA ID
- 11067154
- Incident
- Jan 31, 2018
- Mileage
- 110,000 mi
Driver assistanceFuel system
Filed Dec 19, 2017
I HAVEN'T REACHED 50,000 MILES YET BUT MY FUEL INJECTOR HAS GONE BAD. WHILE DRIVING MY ENGINE LIGHT CAME ON THEN THE CAR STARTED TO VIBRATE. I CHECKED THE MANUAL AND IT DIDN'T HELP. I'VE CALLED SEVERAL TO THE LOCATION CLOSES TO ME AND THE LOCATION I BROUGHT IT FROM. I HAVE NOT RECEIVED ANY INFORMATION ON THE PROBLEM.
- NHTSA ID
- 11055531
- Incident
- Dec 18, 2017
- Mileage
- 48,428 mi
Fuel system
Filed Sep 30, 2015
THIS COULD HAPPEN TO ANY VEHICLE WITH A FUEL TANK AND A SLIDING PASSENGER DOOR ON THE SAME SIDE. A FRIEND WAS AT THE GAS PUMP REFUELING, THE REST OF US WERE STILL IN THE VAN TALKING. WE DECIDED WE NEEDED SOME MORE INFORMATION WHICH WAS IN MY PURSE IN THE VERY BACK OF THE VAN. WITH OUT THINKING I OPENED THE SLIDING DOOR WHICH WAS ON THE SAME SIDE AS THE FUEL DOOR, CAUSING THE SLIDING DOOR TO CATCH THE FUEL NOZZLE AND KNOCK IT OUT OF THE VEHICLE. LUCKILY THE PERSON DOING THE FUELING REACTED QUICKLY AND THERE WAS NOT A REAL DISASTER. SO THERE NEEDS TO BE SOME TYPE OF LOCK OR SENSOR THAT WILL NOT LET THE SLIDING DOOR OPEN IF THE FUEL TANK REFUELING DOOR IS OPEN. WE WERE VERY LUCKY, A FEW SPLASHES OF GASOLINE ON US AND THE SIDE OF THE VAN. WE WERE ALL ADULTS, I CAN ONLY THINK OF HOW TERRIBLY WRONG THIS COULD HAVE GONE. THERE ARE MANY SCENARIO'S TO CONSIDER AND THINK ABOUT. I FELT SO BAD AND SCARED, I DO NOT WANT ANOTHER PERSON TO GO THROUGH THIS!! I CANNOT BELIEVE WE WERE THE FIRST THAT THIS HAS HAPPENED TO, BUT IT NEEDS TO BE BROUGHT TO SOMEONE'S ATTENTION!!
- NHTSA ID
- 10778738
- Incident
- Sep 27, 2015
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.