RoadVitals

2002 Country Coach Allure

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Aug 14, 2009
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Feb 1, 2007
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
1 injuries, 0 deaths reported

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2002 Country Coach Allure, most frequently naming the interior & seats, other / unspecified and visibility categories. 5 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Interior & seats133.3%
  • Other / unspecified133.3%
  • Visibility133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
07V031000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Feb 1, 2007
2,406 units potentially affected
The defect: CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
The remedy: COUNTRY COACH WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). A SECONDARY BURNER HOUSING WILL BE INSTALLED FREE OF CHARGE. THE RECALL BEGAN ON MARCH 28, 2007. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR COUNTRY COACH AT 1-800-452-8015.
COUNTRY COACH INCView on NHTSA.gov
04V237000

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

May 11, 2004
296 units potentially affected
The defect: ON CERTAIN MOTOR HOMES, THE STRIKER PLATE OF THE STORAGE BAY COMPARTMENT DOOR LATCH IS POSITIONED IN PROXIMITY TO THE RELEASE MECHANISM LOCATED ON THE FACE OF THE SLIDE CARGO TRAY FRAME.
The risk: CUSTOMERS CAN CATCH A FINGER WHEN OPERATING THE RELEASE OF THE SLIDE CARGO TRAY.
The remedy: DEALERS WILL INSTALL TWO (2) PULL HANDLES, A LATCH EXTENSION, AND A WARNING LABEL ON EACH AFFECTED SLIDE TRAY. THE RECALL BEGAN ON AUGUST 27, 2004. OWNERS SHOULD CONTACT COUNTRY COACH AT 1-800-547-8015.
COUNTRY COACH INCView on NHTSA.gov
03V109000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 26, 2003
485 units potentially affected
The defect: ON CERTAIN MOTORHOMES EQUIPPED WITH INTERNATIONAL THERMAL RESEARCH (ITR)HURRICANE HOT WATER HEATERS, THE ELECTRONIC CONTROL BOARD MAY ADVERSELY AFFECT SAFETY FEATURES IN SOME OF THE SYSTEMS PROTECTING AGAINST OVERHEATING AND POTENTIAL FIRE SITUATION.
The risk: IF THE SAFETY FEATURES DO NOT SHUT DOWN PROPERLY, THE HEATING SYSTEM CAN CONTINUE HEATING, POSSIBLY RESULTING IN A FIRE.
The remedy: THE DEFECTIVE ELECTRONIC CONTROL BOARD WILL BE REPLACED. IN THE MEANTIME, CUSTOMERS SHOULD TURN THE SYSTEM OFF USING THE MASTER ON/OFF SWITCH LOCATED ON THE SIDE OF THE ELECTRONIC CONTROL BOX WHICH IS ADJACENT TO THE HEATER. OWNERS WHO TAKE THEIR MOTORHOMES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT ITR AT 1-800-755-1272 OR COUNTRY COACH AT 1-800-547-8015.
COUNTRY COACH INCView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

SQ01013ClosedInvestigation

INOPERATIVE WINDSHIELD WIPERS

Opened Nov 23, 2001
Closed Dec 13, 2001

ALLEGED THAT THE SINDSHIELD WIPER SYSTEM FAILS DUE TO AN IMPROPERLY GROUNDED ELECTRICAL CIRCUIT.THIS CONDITION COULD RESULT IN INOPERATIVE WINDSHIELD WIPERS WITH NO ADVANCE WARNING.

VISIBILITY

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Interior & seats
Filed Aug 14, 2009
1 injury reported

DUE TO A FAULTY DESIGN IN THE LATCHING SYSTEM, THE LEFT TIP OF MY INDEX FINGER WAS SEVERED WHILE CLOSING THE RV BASEMENT STORAGE SLIDE TRAY. *TR

NHTSA ID
10280464
Incident
Aug 11, 2009
Other / unspecified
Filed May 30, 2008

TL*THE CONTACT OWNS A 2002 COUNTRY COACH ALLURE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL NDR1062. THE CONTACT STATED THAT HE HAD HIS DOMETIC REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 07V031000 (EQUIPMENT:RECREATIONAL). HE HAD A SAFETY CONCERN THAT THE REMEDY OUTLINED IN THE RECALL WAS INSUFFICIENT BECAUSE THE SECONDARY BURNER HOUSING INSTALLED DOES NOT PREVENT A FAILURE; IT JUST CONTAINS THE FIRE, SHOULD ONE START. SECONDLY, THE REPAIR BLOCKS THE SHUT OFF SWITCH FOR THE PROPANE GAS VALVE. HE CALLED DOMETIC AND THEY STATED THAT THE FAILURE COULD OCCUR EVEN AFTER THE REPAIR. DOMETIC WOULD NOT ASSUME LIABILITY IN THE EVENT OF A FAILURE. THE CURRENT MILEAGE WAS 40,000. UPDATED 07/08/08. *BF UPDATED *JB

NHTSA ID
10229329
Incident
Feb 16, 2008
Visibility
Filed Jul 23, 2003

THE DASH HEATER/DEFROSTER SYSTEM WILL NOT PRODUCE HEAT WHILE TRAVELING. WHEN STOPPED, SUCH AS AT A STOP LIGHT, THE HEATER WORKS FINE. THIS MAKES THE COACH UNFIT FOR USE ON COOL OR COLD DAYS. THIS CREATES SAFETY HAZARD WHEN THE DEFROSTER CANNOT CLEAR THE WINDSHIELD WITH ONLY BLOWING COLD AIR. THE COACH HAS BEEN IN FOR SERVICE TWICE FOR THIS PROBLEM, THE LAST TIME FOR SIX WEEKS AND NO PROGRESS HAS BEEN MADE TO FIND A SOLUTION. COUNTRY COACH REPORTS THAT THERE ARE SEVERAL COACH OWNERS REPORTING THIS SAME PROBLEM. WITHOUT A USABLE HEATER/DEFROSTER SYSTEM THESE COACHS SHOULD BE RULED UNSAFE AND BE RECALLED IMMEDIATELY. BOB MUSSMAN. *AK

NHTSA ID
10028991
Incident
Mar 1, 2003

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

0402

STRUCTURE

ADDITION OF STAINLESS STEEL PLATE IN CARGO BAY UNDER LIVING ROOM SLIDE ROOM AND/OR THE SEALING OF PERIMETER OF WALL CAP EDGE. COUNTRY COACH ALLURE MOTORHOMES. *MR

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Country Coach Allure by model year
YearComplaintsRecallsInvestigationsIssue Index
2009210—
2008130—
2007030—
2006220—
2005160—
2004250—
2003140—
2002Viewing351—
2001020—
2000122—
1999463—
1998063—
1997032—
1996143—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.