Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 1999 Dodge Durango submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I WAS DRIVING THROUGH A STOP LIGHT PROB AROUND 15 MPH SPEEDING UP TO 30 WHEN A VAN GOING 30 RAN THE RED LIGHT, STRUCK ME ON THE SIDE OF MY DURANGO, SPUN US AROUND AND WE WERE HIT HEAD ON BY THE VAN WHICH PUSHED US BACK INTO A LIGHT POLE. THE AIR BAGS DID NOT DEPLOY I HAVE A PERMANANT DENT IN MY HEAD FROM HITTING THE STEERING WHEEL
TL* THE CONTACT OWNS A 1999 DODGE DURANGO. THE CONTACT STATED THAT AFTER STARTING THE IGNITION, A LOUD TICKING NOISE WAS HEARD OUTSIDE OF THE VEHICLE AND SMOKE EMITTED FROM THE AIR VENTS. THE CONTACT INSPECTED UNDERNEATH THE HOOD AND DETECTED THAT THE TICKING NOISE ORIGINATED FROM THE ENGINE COMPARTMENT. IN ADDITION, THE EXTERIOR OF THE VEHICLE EXHIBITED SEVERE RUST SPOTS AND SUBSTANTIAL CRACKS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THEY WERE UNABLE TO LOCATE THE PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
THE BODY WORK OF THE DODGE DURANGO IS EXTREMELY RUSTY ALL THE WAY AROUND THE VEHICLE. *TR
IN REFERENCE TO CASE NO. 10159340, I HAVE THE SAME PROBLEM WITH THE BUMPER ON A '99 DURANGO. I ALSO HAVE SEEN A NUMBER OF DODGE TRUCKS AND SUV'S WITH THIS PROBLEM. IT IS DEFINITELY A MANUFACTURING PROBLEM AND I WOULD LIKE TO KNOW WHAT IF ANYTHING IS BEING DONE ABOUT IT. *NM
DT: CONSUMER STATES THAT THE FRONT OF 1999 DODGE DURANGO BALL JOINTS WORE OUT. BASICALLY, THE FRONT END WAS FALLING APART. UPPER AND LOWER BALL JOINTS FELL APART AND DESTROYED THE WHOLE FRONT END OF THE VEHICLE. THE WHOLE FRONT END OF THE VEHICLE WAS REPLACED. THIS WAS THE SAME PROBLEM AS THE 2000 MODELS THAT WERE RECALLED. THE OWNER HAD THE VEHICLE IN THE DEALERSHIP FOR REPAIRS ON THE FRONT TWICE. DEALERSHIP SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FRONT END WAS THE ONLY PROBLEM THE OWNER HAD WITH THE SUV. OWNER HAS CONTACTED CHRYSLER AND FILED A COMPLAINT. CHRYSLER INFORMED THE OWNER THAT THEIR VEHICLE WAS NOT INCLUDED IN THE RECALL. THE OWNERS HAD NOT HAD ANY MORE CONTACT WITH CHRYSLER. SPEED WAS NOT A FACTOR IN THIS FAILURE. AFTER THE VEHICLE WAS INSPECTED BY CHRYSLER MECHANICS, THEY SAID THAT THERE WAS NOTHING WRONG, AND ASKED THE CONSUMER TO LEAVE. THE OWNER ASKED FOR A RECEIPT FOR THE OIL CHANGE AND CHECKING THE FRONT END. THEY WOULD NOT GIVE THE CONSUMER A RECEIPT AFTER THE OWNER ASKED THEM ABOUT THE RECALL. THIS HAPPENED ON MARCH 29, 2004. AS THE OWNER PULLED OUT OF THE DEALERSHIP THE VEHICLE WAS MAKING A RATTLING NOISE BY THE RIGHT FRONT TIRE. CONSUMERS THEN WENT TO A REPAIR SHOP AND THEY PULLED ON THE WHEEL AND COULD SEE THE WHOLE FRONT ASSEMBLY MOVING. EVERYTHING WAS OUT OF PLACE AND MOVING. THE MECHANIC HAD TO FIX THE WHOLE FRONT END, AND THE OWNER RECEIVED A BILL FOR $1,800.00. *AK
DT: 1. BRAKES -THE BRAKES ARE WEARING OUT TOO FAST, AND WHEN NEW BRAKES ARE PUT ON, THEY MAKE NOISES. ON THE RIGHT PASSENGER'S SIDE. 2. THE PASSENGER SIDE LOWER A FRAME BALL JOINT BROKE WHILE DRIVING. THERE WERE NO INDICATION THAT THERE WAS A PROBLEM. AND THERE IS NO RECALL FOR THIS PROBLEM. *AK
I PURCHASED MY 1999 DURANGO IN EARLY 2000. SINCE THAT TIME, I HAVE HAD TO REPLACE NUMEROUS PARTS OF THE FRONT END SUSPENSION INCLUDING WHEEL BEARINGS ON SEVERAL OCCASIONS, RIGHT SIDE HUB ASSEMBLY, BOTH SPINDLES, AND THE ROTORS TWICE. LAST WEEK, I NOTICE THE WHEEL WAS LITERALLY FLOPPING SIDEWAYS WHEN I TURNED. MY DEALER THEN REPLACED THE UPPER AND LOWER BALL JOINTS ON BOTH SIDES. AFTER THE REPLACEMENT OF THE BALL JOINTS, I DROVE THE VEHICLE AND NOTICED AN EXTREME SHAKING WHEN APPLYING THE BRAKES, AND A DRAMATIC PULL TO THE RIGHT. MY DEALER EXAMINED THE FRONT END AGAIN, AND AFTER ELIMINATING ALL OTHER POSSIBILITIES FOR THE PROBLEM THEN NOTICE THAT THE FRONT BRACKET WHICH HOLDS THE LOWER CONTROL ARM ON THE RIGHT SIDE WAS FRACTURED. UPON EXAMINING THE BRACKET THEY DISCOVERED THAT THERE WAS NO SPOT WELD ON THE BRACKET AND THE TWO SIDE WELDS WERE ONLY ON THE FRAME, BUT NOT THE BRACKET ITSELF. THE BRACKET AND FRAME WERE FRACTURED ALMOST ALL THE WAY AROUND THE FRAME. ACCORDING TO THEIR SERVICE MEN, AND BODY REPAIR STAFF, THE BRACKET APPEARS TO HAVE NEVER BEEN PROPERLY WELDED AT THE MANUFACTURE. SUBSEQUENTLY, I HAVE A VEHICLE, WITH THAT I CANNOT DRIVE. THIS SEEMS TO BE A MANUFACTURE DEFECT, WHICH RESULTED IN ME HAVING TO DO NUMEROUS REPAIRS OVER THE 5 YEAR PERIOD I HAVE OWNED THE VEHICLE, AND PUT MY FAMILY IN SERIOUS DANGER OF A CATASTROPHIC FRONT END FAILURE. *NM
SEE ATTACHED LETTER TO DAIMLER CHRYSLER. THE COMPLAINT INVOLVES THE FAILURE OF MY DODGE DURANGO. MY CAR PULLED TO THE RIGHT, EVEN THOUGH MY STEERING WHEEL WAS STRAIGHT. I HAVE THE PRECISE SUSPENSION SYSTEM AND BALL JOINTS ON MY AUTOMOBILE, AS THE RECENTLY-RECALLED 2000 - 2003 DODGE DURANGOS. YET THE 1998 AND 1999 MODELS WERE NOT INCLUDED IN THE RECALL. I HAD MY AUTOMOBILE REPAIRED FOR $1,139.40 TO AVOID INJURY TO MYSELF AND MY FAMILY AND AM SEEKING REIMBURSEMENT FROM DAIMLER CHRYSLER. *JB THE CONSUMER STATED THAT THE VEHICLE ALSO HAD A TIE ROD PROBLEM. FAILURE TO CORRECT THIS PROBLEM MAY RESULT IN THE WHEEL FALLING OFF. THE CONSUMER STATED THAT THE VEHICLE DOOR SQUEAKS. DOOR HINGE WAS LUBRICATED. THE SERVICE DEALER STATED ON THE INVOICE THAT THE VEHICLE HAD ONCE BEEN IN AN ACCIDENT. *TC
WHILE DRIVING THERE WAS A POPPING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER IN WHICH THEY FOUND THAT THE UPPER AND LOWER BALL JOINTS WERE COMPLETELY WORN OUT. *AK THE COVER UNDER THE HOOD WAS RIPENED, THE BLACK GUARD UNDER THE FRONT OF THE VEHICLE WAS HANGING, THE COOLANT RESEVOIR WAS LEAKING, THE POWER STEERING FLUID LEAKED, THE A/C WAS NOT COOLING DUE TO AN OPEN WIRE FROM THE LOW PUSH SWITCH, AND THE FUEL GAUGE DID NOT READ PROPERLY. *SC
WHILE TURNING AT 15 MPH CONSUMER HEARD A LOUD SQUEAKING NOISE COMING FROM THE FRONT FRAME. *AK THE FOLLOWING PARTS WERE REPLACED ON THE VEHICLE: UPPER/LOWER BALL JOINTS, TIE RODS, AND BUSHINGS. *MR
WHILE STANDING ON TOP OF THE TAILGATE THE CABLES BROKE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT TAILGATE CABLES NEEDED TO BE REPLACED. *AK
WHILE DRIVING OUR DURANGO AT NIGHT AND SWITCHING THE LIGHTS FROM BRIGHT TO DIM I HAVE HAD THE HEADLIGHTS GO OUT. THE LAST TIME THE HEADLIGHTS WENT OUT, I HAD USED MY BRIGHTS WHILE TAKING COUNTRY ROADS, BUT WHEN I GOT ON THE MAJOR HIGHWAY, I-35 MY HEADLIGHTS WENT OUT COMPLETELY. I WAS UNABLE TO PULL OFF THE SIDE OF THE ROAD AND IT WAS VERY FRIGHTENING. I HAVE HAD THIS HAPPEN WHEN I WENT FROM BRIGHT TO DIM ONCE BEFORE AND I THOUGHT IT WAS A FLUKE, THIS LAST TIME WAS SCARY. I HAD BOTH CHILDREN IN THE VEHICLE ON THE NIGHT OF JANUARY 30, 2004. THIS IS DEFINATELY A HAZARD AND COULD CERTAINLY CAUSE AN ACCIDENT. MY HUSBAND WORKS 35 MILES FROM HOME AND WHILE GETTING ONTO ANOTHER MAJOR HIGHWAY HE HAD THE FRONT BEARING FREEZE AND THE CV JOINT BREAK. HE WAS ONLY GETTING ONTO THE ON RAMP WHEN THIS HAPPENED, THANK GOD HE WAS NOT ON THE FREEWAY GOING 60 MPH WHEN IT SNAPPED. I HAD DRIVEN THIS VEHICLE JUST 1 WEEK PRIOR TO THIS HAPPENING AND HAD ABSOLUTELY NO WARNING THAT THIS MIGHT OCCUR. IT IS MY UNDERSTANDING THAT WE SHOULD HAVE HEARD SOME NOISE. THE WHOLE UNDERSIDE OF THE DURANGO WAS COVERED IN GREASE FROM THE BEARING. THIS TO ME MEANS THAT IT HAD BEEN MAINTAINED AND THIS WAS A FAULTY PIECE OF METAL. WHILE WE HAD IT IN THE SHOP FOR REPAIR WE WERE TOLD WE NEED TO REPLACE THE WHOLE FRONT END SUSPENSION. THIS VEHICLE IS NOT THAT OLD AND WE NEED TO HAVE IT REWIRED AND THE FRONT END RE-DONE. I WOULD RATHER PUT MY MONEY INTO A DIFFERENT VEHICLE BUT FEEL WE WOULD BE PUTTING LIVES AT RISK IF WE SOLD THIS DURANGO TO ANYONE. I THINK THAT DODGE NEEDS TO TAKE A LOOK AT THEIR PARTS, BECAUSE EVERYTHING I HAVE MENTIONED COULD BE LIFE THREATENING. IF A WHEEL SNAPS WHILE GOING 10 MH A POERSON CAN HANDLE THE VEHICLE, IF IT SNAPS AT 60 MPH SOMEBODY IS GOING TO BE HURT. THE LIGHT ISSUE IS HUGE! YOU HAVE TO HAVE LIGHTS, NOT ONLY ARE YOU ENDANGERING YOURSELF BUT EVERYONE ELSE ON THE ROAD WITH YOU. I THINK IT IS TIME DODGE WAS HELD RESPONSIBLE AND FORCED TO FIX THESE OBVIOUSLY FAULTY PARTS. *AK
EXCESSIVE WEAR OVER A SHORT PERIOD OF TIME AT APPROXIMATELY 30,000 MILES. FRONT STRUCTURE OF THE VEHICLE WAS REPLACED. ALSO, CONTROL ARM/UPPER AND LOWER BALL JOINTS, AND TIE ROD WERE REPLACED DUE TO CORROSION. THERE WERE NO MAJOR INJURIES NOR FATALITIES TO REPORT AT THIS TIME. *AK
THE OIL PRESSURE DROPPED AND ALL THE LIGHTS ON THE PANEL HAD COME ON. WHILE DRIVING THE VEHICLE HAD BECOME SLUGGISH AND THEN HAD GONE BACK TO NORMAL. THE DEALER WAS UNABLE TO REMEDY. THE OIL WAS BURNING EVERY 200 MILES. THE OVT VALLEY PAN GASKET WAS CHANGED, AND THE INTAKE GASKET WAS REPLACED. THERE WAS A LOUD KNOCKING AND OR CLICKING IN THE MOTOR. THE DEALER FOUND SLUDGE IN THE MOTOR, AND FOUND THAT IT WAS BLOWN. THE SEAT WOULDN'T SLIDE/HARD TO LIFT, AND THE A/C COMPRESSOR WAS FOUND LOOSE. TS SCC
FOUR METAL PIECES UNDER THE WINDOW ON FRONT AND BACK DOORS ARE RUSTING. FRONT BUMPER SHOWIN CHIPPED PAINT. MR
STEERING WHEEL MADE EXCESSIVE WHINING, DEALER REPLACED GEAR, PUMP, AND FLUID, DEALER REPLACED STEERING GEAR TWICE MORE. *SLC
WHILE DRIVING, ABS BRAKE AND AIR BAG LIGHTS WILL COME ON UNEXPECTEDLY. ALSO, CRUISE CONTROL WILL SHIFT SPEED. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .