2014 Dodge Durango Owner Complaints

Component: Seat belts / Seat belt retractor assembly. Description of Defect: The front passenger seatbelt retractor mechanical lock failed under normal operation with no accident history. The seatbelt completely retracted into the housing and is stuck, making it impossible to pull out or secure a front-seat passenger. Safety Risk & Manufacturer Delay: Operating the vehicle with a disabled front restraint system violates Federal Motor Vehicle Safety Standards and creates an immediate safety hazard for occupants. The manufacturer (Stellantis/Mopar) has kept this critical safety component on indefinite backorder since August 2026 (over 3 months) with no fulfillment date available, effectively forcing the vehicle to be operated with a permanently disabled primary safety restraint position.

NHTSA ID

11776287

Incident

Apr 10, 2026

Rear Lift Gate Racetrack Lighting accumulates water and moisture inside causing electrical issues, partial or full LED lamp outage. Vehicle will not pass inspection. Ongoing issue with Durango lighting. Replaced one circa 2017/2018 due to same issue. Water has accumulated inside as mopar will not warranty causing lights to malfunction.

NHTSA ID

11775412

Incident

Nov 3, 2026

The 3rd row passenger seat belt assemblies are broken as well as the front seats. There was a recall on the front seats for this issue and the rear seats in my vehicle are the same way. I am unable to have a passenger in the very back passenger side because the broken plastic is causing the seatbelt to be stuck and not retract. It was this way when I bought the vehicle.

NHTSA ID

11773996

Incident

Sep 27, 2025

Passenger side headrest exploded while driving. Luckily no one was in the passenger seat

NHTSA ID

11773017

Incident

Oct 20, 2026

I own a 2014 Dodge Durango. The front passenger-side Active Head Restraint (AHR) deployed unexpectedly while the vehicle was parked in front of my garage with the engine completely turned off. I was sitting in the front passenger seat when I suddenly heard a loud bang. The active head restraint deployed without warning, struck the back of my head, and pushed my head forward. I was startled but did not sustain any injuries. There was no accident, collision, rear impact, or other external force that could have triggered the system. The passenger-side head restraint remained deployed and visibly opened after the incident. This unexpected activation of a safety restraint system while the vehicle was stationary raises serious concerns about occupant safety. Had the same failure occurred while driving, it could have startled or injured an occupant. I contacted an authorized Dodge dealership regarding replacement. The dealership quoted $1,545 for the replacement part and an additional $324.96 for three hours of labor, totaling $1,869.96 before taxes. I also contacted Dodge Customer Care. I was informed that the X88 extended warranty coverage expired on November 12, 2024, and that the repair would likely be at my expense. I am requesting that NHTSA investigate this potential safety defect involving the spontaneous deployment of the Active Head Restraint system.

NHTSA ID

11771601

Incident

Oct 6, 2026

Family of 5 traveled back from out of state. Pushed and drove straight through the last 3 hours. When got home and got out of vehicle everyone immediately started feeling ill. 2 kids passed out and we called 911. Fire department detected a carbon monoxide leak in the vehicle. All 5 family members were poisoned and taken by Ambulance to the nearest hospital. ER doctors told us we were lucky to be alive. There were no warning lamps or messages. The 2 of the kids were tired and had headaches but we didn't think much about it. We've been told it's a few different things and are getting the run around from our dealership that we purchased the vehicle from. They've also told us they don't have any way to test it but demanded we go pick it up after they replaced a manifold bolt. My husband got about halfway home and the censor that we'd bought for our vehicle started going off, so back to the shop it went and now they're saying there is a clamp that needs replaced as well. We just want it to be made right. We also don't want this happening to anyone else. I don't think people even know this is a possibility. Is there anything you can do to help?

NHTSA ID

11757624

Incident

Jul 15, 2026

The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 40 MPH, the front passenger’s side head restraint unexpectedly deployed and struck the front seat passenger in the back of the head. There was no crash or impact at the time of the failure. There was no warning light illuminated. The contact stated that the passenger had a prior surgery involving the neck and back of the head and believed that the impact might have aggravated that issue. No medical assistance was sought. The front seat passenger had pain and discomfort and had been resting since the issue. The vehicle was drivable and was not towed. The dealer was notified of the failure and was provided an estimate for the repair. The manufacturer was notified of the failure but declined to offer assistance for the repair. The vehicle was no longer under warranty. The failure mileage was approximately 99,300.

NHTSA ID

11745566

Incident

Jun 20, 2026

Mileage

99,300 mi

Airbag service light has come on and upon reading appears to be a major issue among any 2014 dodge durango with the vin starting with 1C4RD…. But not on a recall. Appears to be a bad OCR. Unsure why other Chrysler made vehicles known with this issue were recalled but not the 2014 dodge durangos Very concerning that the airbags won’t deploy if in an accident

NHTSA ID

11744624

Incident

Jun 4, 2026

Water leaks into and pools in the tail lights causing the tail light to go out. Other drivers can't see the back of the car at night thus increasing risk of rear end collision. The problem was confirmed by the dealer and I was told that it is a very common problem on this model and that the manufacturer refuses to cover the $1600.00 repair cost. There were no warnings that the light had gone out, so this is very dangerous because it's possible that you drive around for many months without realizing that your tail light is not working.

NHTSA ID

11743817

Incident

Jun 1, 2026

Odometer Fraud. The contact purchased a 2014 Dodge Durango. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. It was discovered that there was a mileage discrepancy per a Carfax report. The contact stated that due to the mileage discrepancy, the buying price was significantly lower. At the time of purchase per the title, the vehicle mileage was 37,783., However, the Carfax report stated that the mileage was 200,434 on 02/2024, and on 06/28/2024.

NHTSA ID

11737364

Incident

May 12, 2026

Mileage

200,434 mi

The rear racetrack light on the lift gate, right side leaks when it rains, car wash, snow and has shorted out part of the light strip.

NHTSA ID

11731281

Incident

Jan 10, 2022

I was coming out of a drive thru car wash and driving towards an intersection with Rail road tracks on the road getting ready to turn left going 15 to 20 mph. As I turned my vehicle began skidding causing me to loose control and hitting 2 vehicles head on . I believe if my traction control (stability control) system or abs were functioning correctly this could have been avoided.

NHTSA ID

11721883

Incident

Jan 25, 2026

On February 6, 2026, while driving my 2014 Dodge Durango at normal speed, the driver’s seat headrest suddenly and unexpectedly deployed/exploded, striking the back of my head. The force of the impact caused my head to snap forward, resulting in soft-tissue and muscle injuries to my neck and upper back. I sought medical evaluation following the incident and was diagnosed with soft-tissue injury/whiplash. Treatment has included diagnostic imaging, prescription medication, and follow-up care for ongoing symptoms. I was able to continue driving the vehicle directly to a Dodge dealership, where staff confirmed that the headrest had exploded. This is the second headrest failure on this vehicle caused by a defective plastic component; the passenger-side headrest failed previously in August 2023. The vehicle is unsafe to operate until the headrest is replaced. Due to the part being out of stock, the repair is expected to take more than two months. Prior to this incident, the only indication of a problem was a letter sent by Dodge in August 2020 stating that the warranty on this part was extended from 3 years to 10 years due to a known defect. Given the repeated failures and risk of injury, this condition represents a safety defect that should have been addressed through a recall.

NHTSA ID

11721043

Incident

Feb 6, 2026

1. Active Head Rest Inadvertent Deployment Driver's side 2. seat warmers and steering wheel warmer won't turn off unless vehicle is turned off and on again.

NHTSA ID

11717614

Incident

Dec 1, 2023

My 2014 Dodge Durango’s VIN is not listed as impacted by Safety Recall P14/NHTSA 14V-154. However, my vehicle is showing symptoms that match the problem described for that recall. I am requesting an investigation to determine if more VINs than originally impacted are affected by the problem described under the recall. System message code C0021-02 brake booster general failure has been displaying on my vehicle when the outside temperature is below freezing because water has seeped into the booster and is freezing which is compromising boost enough to cause the sensor to set the warning message. Given the risk of brake failure I have no choice but to arrange for the repair immediately. I will keep the replaced brake booster in case the investigation resulted in opening up the recall to more VINs. Please advise of any other measures I should take.

NHTSA ID

11716853

Incident

Jan 21, 2026

The passenger side seatbelt retractor broke, will not release seat belt at all. I am aware that NHTSA did testing in this particular year and model, and some are covered and some are not included in the recall, to be determined by the last 8 digits of the vin #. I wish to dispute that my particular vehicle SHOULD be included in the recall. I can prove it is broken, a manufacturing defect. This is a MAJOR safety concern. I wish for an exception to the validity on the testing that was done on your end, which was found to only be an issue on certain “batches”. Apparently, this is a defect and should be repaired as soon as possible and I should not be charged. I can no longer drive this vehicle as long as I have a person in the passenger side. In case of an accident, because I was aware of this defective part in my Dodge Durango, I could personally be held responsible for anything that happens to my passenger and also for any repairs that happened as a result of the decision made by HHTSA, to pick and choose only particular “vin numbers”on the same make and year of the the 2014 Dodge Durrango. I ask for a reversal on this previously made decision. And to make dodge take care of the replacement of the part necessary and labor. It clearly IS a manufacturing defect, no matter what “batch” was decided as defective

NHTSA ID

11710099

Incident

Jan 9, 2026

Active Head Rest Inadvertent Deployment

NHTSA ID

11710096

Incident

Jan 8, 2026

Fuel pump and wiring issues

NHTSA ID

11703080

Incident

Nov 1, 2024

After the straps are tightened, the child can push the straps and they become loose. The straps do not stay tight and locked in like they're supposed to.

NHTSA ID

11696212

Incident

Oct 25, 2025

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the transmission was slipping while shifting to second gear, and the vehicle lost motive power and failed to respond with the RPM elevated. The message to “Shift to Park and Restart” was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,000.

NHTSA ID

11689906

Incident

Sep 1, 2025

Mileage

126,000 mi

While stopped at a stop sign, the passenger headrest airbag deployed.

NHTSA ID

11689075

Incident

Sep 22, 2025

Driver side front headrest exploded/deployed while the car was parked. The plastic latch inside the headrest is broken so resetting it is impossible. This is concerning and highly dangerous! Upon researching this, it’s a known issue for Dodge models and yet isn’t a recall? My car was parked when this happened.

NHTSA ID

11687006

Incident

Sep 12, 2025

The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming from the front driver’s side headrest, and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.

NHTSA ID

11687000

Incident

Sep 12, 2025

Mileage

168,122 mi

The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

NHTSA ID

11674988

Incident

Jul 19, 2025

Mileage

104,000 mi

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed low speed through a parking area, the passenger's side seat headrest deployed inadvertently and hit the passenger in the back of the head. No warning lights were illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. After investigating the failure, the contact related the failure to Chrysler Campaign Number: X88. The manufacturer was not notified of the failure. The failure mileage was 100,000.

NHTSA ID

11674356

Incident

Jul 14, 2025

Mileage

100,000 mi