2021 Dodge Durango

On XXX I had to have the rear window replaced as it shattered on Royal Palm Beach Community High School property in [XXX]. Earlier that morning before heading to work I stopped to get gas and cleaned the rear window at the XXX on the corner of [XXX]. When I went out to my car on break I noticed the rear window had a large hole in it. I contacted school police and they confirmed no one was near my car. I scheduled the fix and Safe Lite came to my work and replaced the windshield in the parking lot, under school surveillance [XXX]. My out of pocket cost was $50.00 which I put on my capital one credit card, even though I could ill afford it. In XXX my husband and I moved to [XXX], during one of the many 3.5 hour trips across the state, the ENTIRE REAR SPOILER ASSEMBLY DETACHED WHILE I WAS MERGING ONTO XXX. I did not know it at the time. Later I realized the assembly was no longer attached and there was a wire hanging down, getting hit by the wiper blade. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11766613

Incident

Sep 1, 2025

The contact owns a 2021 Dodge Durango. The contact stated that while pulling up to the residence, there was a gurgling sound coming from the vehicle. While the vehicle was parked and turned off, the gurgling sound got louder. The contact's husband opened the trunk, and the coolant reservoir exploded. The dealer was contacted by phone. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 90,500.

NHTSA ID

11766455

Incident

Sep 22, 2026

Mileage

90,500 mi

The vehicle was involved in a collision that resulted in deployment of the frontal airbag system. After obtaining the vehicle following the collision, I observed what appears to be an abnormal deployment of the front passenger airbag. The driver frontal airbag deployed outward from the steering wheel into the driver occupant area. However, the front passenger airbag appears to have deployed underneath and/or inside the instrument panel rather than fully deploying outward into the front passenger occupant space. The passenger airbag is visibly located behind and underneath portions of the dashboard. During deployment, the upper passenger-side instrument panel was severely displaced and torn. A large portion of the dashboard was pushed upward toward the windshield, and the dashboard covering separated and tore near the windshield. The airbag itself appears to have remained substantially trapped or obstructed behind the instrument panel instead of fully presenting itself in front of the passenger seating position. This raises a serious safety concern because the purpose of the passenger frontal airbag is to provide occupant protection during a qualifying collision. Based on the condition observed after the crash, I am concerned that a passenger seated in this position may not have received the intended protection from the airbag because of the manner in which it deployed. The vehicle and the relevant components are currently available for inspection. Detailed photographs have been taken documenting the condition of the passenger airbag, instrument panel, dashboard damage, driver airbag deployment, and surrounding components. The vehicle has not been repaired in this area since I discovered the condition, and I am preserving the relevant components so they can be examined if requested. At this time, it is UNKNOWN whether there were any airbag/SRS warning lamps or warning messages before the collision because I was not the owner/operator of the vehicle when the collision

NHTSA ID

11765958

Incident

Feb 24, 2026

The driver side daytime running lamp no longer works after 55000 miles. The daytime running lamp (DRL) is an led light strip that requires the entire headlamp to be replaced. Anyone can inspect the issue at any time. The issue presents a risk to oncoming traffic who cannot see my entire vehicle especially at dawn / dusk and foggy days. The daytime running lamp is utilized to alert oncoming traffic and pedestrians that a car is approaching. The dodge dealership that I purchased the car from is aware of the issue and has neglected to resolve the issue. An independent auto mechanic has confirmed that the DRL is malfunctioning. There weren't any warning signs or messages. The light just shut off and has not turned back on. A new running lamp is $1200 and requires approximately $500 in labor to install. This is not an issue that is simply solved by changing out a $20 light bulb. The issue began about 2 months ago.

NHTSA ID

11761144

Incident

Jun 1, 2026

The vehicle’s manufacturer-installed infotainment system repeatedly displays an intrusive error message while the vehicle is being operated. The message obstructs the navigation display and requires the driver to manually interact with the touchscreen to dismiss it. This creates visual and manual driver distraction. The manufacturer/dealer has been notified at Carvana Chrysler Dodge Jeep RAM of Sacramento.

NHTSA ID

11760767

Incident

Aug 30, 2026

Drivers side running light went out at 65k miles. Hundreds of complaints on same issue online. Not covered after bumper to bumper

NHTSA ID

11760600

Incident

Jun 1, 2026

Rear Spoiler Recall in 2022 on Dodge Durango GT. Recall was not fixed due to part not available. I opened my rear hatch on Monday August the 18th and the rear spoiler detached on the left side. I took it to Interstate Dodge in [XXX] on Tuesday XXX due to rear spoiler problem could raise risk of a crash. I called Stellantis who handles recalls to get them to pay for the repair and they stated that is the dealership decides to charge me or not and their is nothing they can do. I personally think the manufacturer should be held responsible and pay full repair cost due to it being a recall and they did not manufacture a repair part for this specific recall. The vehicle was inspected by Interstate Dodge during the recall but being there was no part to repair it nothing was done. If this would have happened while I was driving it someone could have been injured. The recall stated that it could come off while driving the vehicle or when opening the back hatch. Dodge headquarters should be responsible for the repair and not leave it up to the dealership to decide. The dealership is there to make money not help the consumer. I did speak to the service department at Interstate Dodge and they stated they would not honor the recall. The Stellantis department did try to contact the dealership but no one answered nor tried to contact them back. Stellantis even emailed the dealership and got not response. I think the dealership should honor the recall and fix it free of charge. The dealership has had my vehicle since XXX and still has not picked up the spoiler from where the had it painted. Supposedly they will pick it up today, XXX at 3:30 and attach the spoiler tomorrow before lunch for me to pick up. I have to pay in full when I pick the vehicle up. Can I be reimbursed for this after your office investigates this matter? Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11760124

Incident

Aug 18, 2026

The driver side headlight is malfunctioning causing the daytime running light to not work.

NHTSA ID

11759317

Incident

Apr 10, 2026

EVAPORATOR - AIR CONDITIONING

EVAPORATOR - AIR CONDITIONING

Engine PNs: MY 24-26 WD/DT (5.7L) Code P00B is being misdiagnosed and incorrect parts are being installed causing over repair. Refer to SOL S2609000006 The IAFM Foam Engine Valley Cover (PN 53013735AB) does not provide sufficient clearance for proper routing of the MDS solenoid jumper harness (PN 05148163AE). As a result, the harness may become compressed by the foam cover. To prevent unnecessary part replacement, the MDS solenoid jumper harness (PN 05148163AE) should be inspected for damage or pinch conditions prior to replacing the following part numbers: Engine PNs: 68409343AA 68409357AA 68450915AA OCV PNs: 53022338AB Phaser PNs: 53022298AA 53022298AB

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

HOSE AND TUBE - HEATER SUPPLY AND RETURN

Telematics Box Module (TBM) Firmware Over The Air Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Codes (DTCs): ● B22A9-00 - ECU Internal Performance. ● B1560-13 - Cellular Antenna 1-Circuit Open. ● B1561-13 - Cellular Antenna 2-Circuit Open. ● B1562-12 - GPS Antenna-Circuit Short To Battery. Customers may also comment on the following: ● "Uconnect Box Requires Service" message in the display screen module.