2021 Dodge Durango

My 2021 Dodge Durango has an unresolved Safety Recall 66B / NHTSA Recall 24V-436 involving the radio software and rearview camera functionality. I brought the vehicle to an authorized Dodge dealership and specifically asked about the unresolved recall and the required radio software update. The dealership attempted to perform the required updates but told me the radio would not accept or complete the updates. I was then told that the radio would need to be replaced at a cost of approximately $1,300. The vehicle’s center display and other radio functions continue to operate. Apple CarPlay connects and displays properly, including Apple CarPlay Maps, and the screen displays music information and the elapsed time as though audio is playing. The rearview camera displays properly most of the time. Occasionally when the vehicle is placed in reverse I have to put it back in park to get the camera to appear. Safety-related sounds, including the seatbelt warning and emergency/hazard warning sounds, also continue to function. The back up sounds beep fine. The primary audio/music playback is what is not producing sound. The dealership has not provided me with written diagnostic results, specific error codes, or documentation explaining why the recall software update could not be completed or establishing that the radio hardware itself has failed. My concern is that an open safety recall has not been successfully remedied on my vehicle. Instead of completing the recall software remedy, I have been told that I need to pay for a replacement radio. I am requesting that NHTSA review whether the recall remedy is being properly handled when the radio will not accept the required software update. The issue has been confirmed by the Dodge dealership, but I have not been provided documentation identifying the specific failure that prevented the recall update from being completed. Stellantis corporate case management is also reviewing the matter.

NHTSA ID

11774442

Incident

Oct 5, 2026

I am filing a safety complaint regarding the defective rear liftgate LED taillamp assembly (“racetrack” lighting) on my 2021 Dodge Durango GT. Sections of the LED lighting have burned out and no longer illuminate, reducing rear visibility and creating a potential collision hazard, particularly at night or during poor weather conditions. No dashboard warning lights or messages appeared to alert me to the failure. This failure is consistent with the manufacturing defect addressed by Stellantis in its recently announced warranty extension for certain 2018–2024 Dodge Durango vehicles. On October 27, 2026, I brought my vehicle to an authorized Dodge dealership and presented the applicable service bulletin. Despite the visibly failed LEDs and the documented warranty extension, dealership personnel stated that no warranty extension applied to my vehicle. Following an approximately 45-minute telephone conversation with Dodge Customer Care, I was informed that coverage is VIN-specific and that my vehicle was not included in the affected population. This is concerning because my vehicle falls within the specified model-year range and exhibits the same reported failure. Dodge representatives stated that nothing could be done and advised me to file a complaint with NHTSA. I believe the manufacturer’s affected-vehicle population may be improperly limited, excluding vehicles experiencing the same defect. I request that NHTSA investigate the scope of this failure, the potential safety implications, and whether additional vehicles should be included in the manufacturer’s corrective action. The vehicle can be made available for inspection upon request.

NHTSA ID

11774115

Incident

Sep 1, 2025

Dodge Durango daytime running lights are a known problem. Running lights commonly stop working on 2020+ Dodge Durango’s. It is not a replaceable bulb, the entire headlight assembly must be replaced. This is a safety concern as many people do not turn their lights on while driving in fog. Dodge needs to be held responsible for this faulty part.

NHTSA ID

11773942

Incident

Jul 6, 2026

The rear license plate light burned out and I was pulled over. I ordered 2 new lights and installed them. Neither worked. I put the old lights back in and then both stopped working. Then the race track light failed. Additionally, the front headlight race track also failed. This is a know manufacturing defect in these cars and nothing is being done about it. Took the vehicle to a repair shop and they said the entire rear race track needs replaced. The part is 1800 and back ordered until 2027. The labor is an additional 1500. This is totally unacceptable and the car should be repaired at no cost. There is literally a class action law suit going on over this well documented issue.

NHTSA ID

11773101

Incident

Aug 28, 2026

Day time running light gone out

NHTSA ID

11772381

Incident

Oct 12, 2026

Driving down the I-10 early morning there was a loud bang, didnt notice anything in the road ahead of me so I kept driving for another mile or so until I heard something dragging. Activated my trunk camera and saw sparks flying. Pulled off the freeway and found my fuel line dragging on the ground and fuel spilling out the bottom of my fuel tank.

NHTSA ID

11769360

Incident

Oct 6, 2026

On XXX I had to have the rear window replaced as it shattered on Royal Palm Beach Community High School property in [XXX]. Earlier that morning before heading to work I stopped to get gas and cleaned the rear window at the XXX on the corner of [XXX]. When I went out to my car on break I noticed the rear window had a large hole in it. I contacted school police and they confirmed no one was near my car. I scheduled the fix and Safe Lite came to my work and replaced the windshield in the parking lot, under school surveillance [XXX]. My out of pocket cost was $50.00 which I put on my capital one credit card, even though I could ill afford it. In XXX my husband and I moved to [XXX], during one of the many 3.5 hour trips across the state, the ENTIRE REAR SPOILER ASSEMBLY DETACHED WHILE I WAS MERGING ONTO XXX. I did not know it at the time. Later I realized the assembly was no longer attached and there was a wire hanging down, getting hit by the wiper blade. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11766613

Incident

Sep 1, 2025

The contact owns a 2021 Dodge Durango. The contact stated that while pulling up to the residence, there was a gurgling sound coming from the vehicle. While the vehicle was parked and turned off, the gurgling sound got louder. The contact's husband opened the trunk, and the coolant reservoir exploded. The dealer was contacted by phone. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 90,500.

NHTSA ID

11766455

Incident

Sep 22, 2026

Mileage

90,500 mi

D-26-19 (XE2) Liftgate Tail Lamp Assembly - Select 2018 - 2024 Dodge Durango (WD)

ID-26-39 (XE2) Liftgate Tail Lamp Assembly - Select 2018 - 2024 Dodge Durango (WD)

Liftgate Tail Lamp Assembly Not Illuminating Or Partially Illuminating XE2 Warranty Extension Customers may comment on the following: SYMPTOM: ● The center liftgate "racetrack" tail lamp assembly LED does not Illuminate, or partially illuminates Fig. 1. This bulletin involves replacing the inner tail lamp assembly.

The Customer May Complain About a Popping Noise, Grinding Noise, or an Intermittent No Reverse or Forward Transmission Engagement. The Tech May Find Damaged and/or Worn Transmission Output Shaft Splines (850RE Transmission Only)

TRANSMISSION KIT - WITH TORQUE CONVERTER

TRANSMISSION KIT - WITH TORQUE CONVERTER