2020 Ford Edge Seat belts Problems

The contact owns a 2020 Ford Edge. The contact stated that while parked on two occasions, the driver's seatbelt failed to retract and was inoperable. The contact stated that after a few attempts to pull the seatbelt, the seatbelt retracted. The vehicle was taken to a dealer where the failure could not be replicated. The contact stated that the seatbelt was kept latched when exiting the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 30,500.

NHTSA ID

11749253

Incident

May 19, 2026

Mileage

30,500 mi

Over a dozen times, when my car sits outside in the sun on a hot day, my drivers side seat belt becomes locked in the retracted position. I am unable to use my seatbelt until my car cools down which takes appoximately 15-20 of my AC running on MAX AC. During this time, I either have to sit in my car and not drive or I have to drive without a seatbelt until it unlocks. This is a safety hazard because as a healthcare worker, I need to be able to get to my job when I need to be there. At any given time, I should be able to get into my vehicle and drive immediately with my seatbelt on. No warning lights come up on my dash when this occurs, I just can't put my seatbelt on. I brought the vehicle to the dealership and they said I need to replace my seatbelt for the price of ~$950. This is something that needs to be recalled and repaired at the cost of FORD. I have read numerous people online complaining of the exact same issue with their driver side seatbelt.

NHTSA ID

11743453

Incident

Jun 26, 2025

Rear center seatbelt retractor failed under normal use. The belt locks immediately and cannot be extended, making the rear center seat unusable. There is no accident or collision history. The issue developed over time and is now constant. This is a safety issue because a passenger cannot be properly restrained in that seating position, reducing available seating capacity.

NHTSA ID

11709616

Incident

Sep 15, 2025

The drivers seat belt retractor has failed. The car is a low mile 2020 Ford Edge. I see that Ford has a recall on the 2021 for the same problem. I replaced the very expensive part that should have not failed this early. Anything i can do?

NHTSA ID

11683512

Incident

Aug 13, 2025

Ford designed the vehicle with soy based insulation on the wires in the wiring harness, this attracts rodents which eat away at the wiring harness. Ford is aware of this but refuses to compensate or repair the damage. When the harness is compromised the tail lights, passenger airbag, passenger seatbelt and cross traffic warning indicators do not work. This presents multiple safety issues. The vehicle has been diagnosed by ford stating the damage was caused by rodents entering the passenger compartment through the outside vent of the heating system. My vehicle has been repaired three times for the same issue. Ford has refused to warrantee any damage and has tld me to turn it in to my insurance which I had done. this has caused my insurance premium to increase due to the claim. I have all the documentation from the occurrences and the transcript of my conversation with Ford customer service. I want at minimum the vehicle fixed or replaced at Fords expense. Previously Ford had spoken with my insurance company and told them the harness needed to be spliced, they did not replace the entire harness this caused the rodents to return and damage more of the harness..

NHTSA ID

11627338

Incident

Apr 1, 2024

Passenger seat harness locks up with no sudden breaking or any collision. Have to unbuckle, let it retract, then pull back over passenger. Bought used with approximately 14,000 miles on it. If there should be an accident, passenger may be pinned.

NHTSA ID

11626478

Incident

Aug 28, 2024

The contact owns a 2020 Ford Edge. The contact stated that the front driver's side seat belt had failed to extend as needed. The contact stated that the seat belt required to be retracted and to be pulled continuously until it extended as needed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,300.

NHTSA ID

11611855

Incident

Aug 16, 2024

Mileage

59,300 mi

Faulty drivers seatbelt. The seat belt will either have a tremendous amount of slack to where it provides no restraint. This is concerning in the chance that an accident occurs; the chest strap hangs onto my lap. OR it will do the exact opposite and not give enough slack to buckle and gets stuck in the retracted position. When this happens I cant even put on my seat belt, giving me no choice but to ride around unsafe. My fear is getting into an accident and not having this critical piece of equipment protect me. There is also the concern of being pulled over and ticketed for not wearing my seat belt. Given that this is the drivers seatbelt malfunctioning, it’s unavoidable, It’s not like I can sit somewhere else to buckle up properly; especially if I am out already and just trying to head home when this occurs. I have spoken with Ford Motor Company twice about this (7/11/23 and (6/12/24) and opened up two different claims, but because this does not fall under my warranty it’s not covered? I stressed that this is a SAFETY concern not wear and tear. Neither time that I called was this issue properly handled. Does it take a major accident, injury and lawsuit for them to take a customer seriously when they are reporting safety restraint malfunctioning? They were unwilling to help solve this issue, and this raises serious concerns for me as well as anyone else who owns this model (or a ford in general). This should at least be a safety recall. Instead they are charging the owner to replace their faulty safety harness.

NHTSA ID

11594039

Incident

Jul 11, 2023

Driver seat belt locks in retracted position and unable to fasten. This occurs often a heat soak on hot days. Forces operation of vehicle without use of seat belt to get home from work. after vehicle cools overnight the seatbelt unlocks for the next day, but has reoccurred 3 times in a week. No warning lights except for fasten seat belt warnings. The obvious risk is to the driver not being able to wear a seatbelt. Took the vehicle to dealer today 4/17 as it is a safety item, but was told that unless they find something nothing will be done.

NHTSA ID

11517372

Incident

Apr 11, 2023

3 children were in the back of the car. Child sat in the middle put seatbelt in the incorrect lock mechanisms. The seatbelt would not disconnect and it jammed. The seatbelt locked so my daughter could not loosen the seatbelt to climb out and started to panic so we had to cut it to get her out. This was a major safety concern. If this had happened in an accident my daughter would have been stuck. Why do the rear seat belts allow a person to clip in, if it won’t allow you to clip out. This is a huge concern

NHTSA ID

11475505

Incident

Jul 16, 2022

BUCKLED THE CENTER REAR BELT INTO THE RECEIVER BUCKLE OF THE RIGHT SIDE IT WOULD NOT UNBUCKLE . THE MALE BUCKLES ARE THE SAME ON THE LEFT AND CENTER THE ONE ON THE RIGHT IS DIFFERENT. THE RIGHT MALE BUCKLE WILL NOT FIT THE CENTER FEMALE RECEIVER BUT THE CENTER MALE BUCKLE WILL GO IN THE RIGHT FEMALE RECEIVER, BUT YOU WILL NOT BE ABLE TO RELEASE IT. THE ONLY WAY TO GET THE PERSON (SCARED, SCREAMING,CHILD) OUT WAS TO CUT THE BELT. THIS WOULD BE VERY UNSAFE IN THE CASE OF A CRASH.

NHTSA ID

11441381

Incident

Nov 22, 2021