2020 Ford Edge Driver assistance Problems

Transmission shutter caused by faulty torque converter. Vehicle hesitates at times leading to unsafe conditions when merging or pulling out into traffic.

NHTSA ID

11754082

Incident

Jul 1, 2026

While driving the HVAC stops working, radio locks at current setting (cannot turn volume up or down, etc.), screen goes blank or locks, windows do not open or close. Their are multiple warnings about sensors not working. Malfunctioning driver assist jerks wheel when driving through a restaraunt drive-thru. Had the sensor replaced for the adaptive cruise control and it did not correct the cruise issue. The issue initially started with the monitor screen going blank randomly and then progressing to the above issues. This had been happening for the last 2 or 3 years before the above accured.

NHTSA ID

11753565

Incident

May 11, 2026

The contact owns a 2020 Ford Edge. The contact stated that the rearview camera was inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

NHTSA ID

11751012

Incident

Jul 15, 2026

Mileage

98,000 mi

I was on a highway going 75 and my car just slowed down and i was in front of a semi truck then the gears wouldn’t shift i was stalled in that lane everything else worked but the gears wouldn’t shift into place i got it in neutral and pushed it to the side

NHTSA ID

11748766

Incident

Jul 6, 2026

Complainant: [XXX] Vehicle: 2020 Ford Edge VIN: [XXX] Current Mileage: Approx. 152,000 miles Target of Complaint: Ford Motor Company / [Don Chalmers Ford] Subject: Request for Goodwill Financial Assistance Due to Documented, Inherent Transmission Manufacturing Defect I am filing this dispute to request financial assistance/cost-sharing from Ford Motor Company for a total transmission failure on my 2020 Ford Edge. While the vehicle is past its standard powertrain warranty, the failure is directly caused by an inherent manufacturing defect that Ford has internally acknowledged and documented. The dealership has quoted $9,000 for a full replacement, an unreasonable financial burden for a known, pre-existing mechanical flaw. The vehicle is experiencing severe shifting difficulties, specifically when attempting to transition the vehicle out of Park into any other gear. A formal diagnostic inspection conducted by the authorized Ford dealership confirmed a total transmission failure. Crucially, the dealership verified that the vehicle's symptoms and mechanical failures match Technical Service Bulletin (TSB) 857 / 20-2190 (tel:857%20/%2020-2190). This internal Ford bulletin specifically addresses harsh engagements, shifting faults, and component degradation within this vehicle's transmission model. The dealership initially denied financial assistance because this vehicle’s specific VIN is not included in safety recall Campaign 20S47. I wish to clarify that I am not arguing a violation of a safety recall. I understand that Campaign 20S47 is a narrow, VIN-specific safety mandate. Instead, my case rests on the fact that the dealership’s own diagnostics verified the exact mechanical failure described in Ford’s internal Technical Service Bulletins. A TSB proves that Ford is fully aware of a widespread, systemic manufacturing defect in these units. The exclusion of my VIN from a safety recall does not negate the fact that my vehicle suff INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552

NHTSA ID

11745831

Incident

Apr 1, 2026

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the cruise control system unexpectedly disengaged. The vehicle was taken to a dealer, and a sensor failure was diagnosed. The sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure and advised the contact that a temporary fix was to turn the cruise control system off and then back on. The approximate failure mileage was 95,000.

NHTSA ID

11733277

Incident

Mar 26, 2025

Mileage

95,000 mi

i KEEP GETTING A DASH ALERT THAT THE TRAILER IS CONNECTED WHEN i DON'T HAVE A TRAILER HOOKED UP ALONG WITH A MESSEGE THAT STATES BLIND SPOT &CROSS TRAFFIC ALERT DEACTIVATED, TRAILER ATTATCHED. THIS OCCURRED ON SEVERAL DIFFERENT OCCASIONS WITHIN SEVERAL WEEKS

NHTSA ID

11726532

Incident

Mar 21, 2026

The contact owns a 2020 Ford Edge. The contact stated that while reversing in a parking lot, the rearview camera image failed to be displayed. The message “Camera not Available” was displayed. The vehicle was taken to the dealer and was diagnosed with the failure of the rearview camera image; however, the vehicle was not repaired. The manufacturer was notified of the failure, where it was confirmed that the VIN was not included in NHTSA Campaign Number: 26V123000 (Back Over Prevention). The approximate failure mileage was 72,000.

NHTSA ID

11723517

Incident

Jan 7, 2026

Mileage

72,000 mi

My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?

NHTSA ID

11722531

Incident

Mar 6, 2026

8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX] dealership tells me I need new transmission ... and that ford won't help at all online bulletin says a software update can solve this - why has the dealership not done this? no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11713679

Incident

Nov 1, 2025

I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to “Jult” back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times the car didn’t accelerate, and the person behind me almost hit me.

NHTSA ID

11712770

Incident

Jan 14, 2026

Transmission jumped out of gear when I turned the corner. 2nd Ford edge I own that has done this. 1st car sitting in driveway waiting to get fixed.

NHTSA ID

11711590

Incident

Jan 17, 2026

The contact owns a 2020 Ford Edge. The contact stated that upon shifting into reverse(R), the rearview camera image displayed a white image on the screen. The contact called a dealer and was informed that the VIN was not under recall. The vehicle was not repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA ID

11687554

Incident

Feb 1, 2023

Mileage

60,000 mi

While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is coming one in a while when we are driving for no reason. I also notified to the dealership that my dash board have a little bubbles for no reason because has always sleep inside the garage. I also reporter at Ford dealer at Sanford years ago, but it's was they did not found any solution and cover to it. I am very frustrate with this situation.

NHTSA ID

11687014

Incident

Aug 15, 2023

The contact owns a 2020 Ford Edge. The contact stated that while starting the vehicle, the Pre-Collision control activation notification failed to display for approximately 2 minutes after starting to drive. The Pre-Collision notification flashed a warning sign with a red wrench informing the driver to See Owner’s Manual. While driving at various speeds, the Forward Collision Avoidance system activated unintendedly, which caused the system to take control of the vehicle. While the system was activated, the accelerator and brake pedals showed great resistance while being depressed and the vehicle was difficult to steer. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 89,871.

NHTSA ID

11686555

Incident

Sep 5, 2025

Mileage

89,871 mi

The contact owns a 2020 Ford Edge. The contact stated that the forward-facing camera stopped functioning as designed, with the messages "Pre-Collision not Available - Sensors Blocked, Please Clear Sensors" displayed. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the forward-facing camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11685744

Incident

Apr 8, 2025

The pre-collision Camera Stopped working. I was given a notice on my dashboard and had to repeat cancel 2 warnings that that indicated the front collision camera was no longer working. I brought it to G Stone Ford dealership in Vermont , which confirmed the camera had to be replaced. Because of the seriousness of the defective camera, I did have to have it replaced. I was concerned that the camera broke down much too early, as my mileage was only 20,235 miles. The invoice that shows it was replaced is number #10921. The car has never been in an accident.

NHTSA ID

11682410

Incident

Aug 1, 2025

Have felt an issue with the transmission under 40k miles. Around 50-55k miles I got the transmission checked. Ford dealership/garage said it was the PCM that needed updating. After that, just under 60k miles I took it back for same issue and they ended up rebuilding the transmission. It has been driving fine but after another 20k miles (currently at 80k miles) it is starting to have the same issue. This is a problem because when trying to start to move forward, it will almost "stall" or "stutter" and has almost left me stuck in oncoming traffic while trying to turn. It has also caused issues while trying to accelerate on the highway too that have almost caused rear-end collisions. Looking through forms, it seems that most 2019+ Ford Edges have a problem with their transmissions and it's a common part that needs to be replaced.

NHTSA ID

11681090

Incident

May 6, 2024

The contact owns a 2020 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while his wife was operating the vehicle, the rearview camera displayed a distorted image while in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the touch-screen icons failed to function as intended. The contact stated that the failure occurred every 4 hours. Most recently, the controls to open the sunroof failed to function as intended. The contact stated that the failure was intermittent. The contact stated that while operating the sunroof, there was an abnormal sound coming from the sunroof. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA ID

11680129

Incident

Apr 12, 2024

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.

NHTSA ID

11674068

Incident

Jul 16, 2024

Mileage

54,000 mi

The rear view camera glitches and the display is either blacked out or scattered. The motion sensor does not always work when this happens. I was not aware of an on coming car while backing up causing a safety risk. The screen will start glitching and become distorted while I am already backing up, making it hard to know where the objects are. There are not any warning lights to indicate a problem. I brought the car to the service center at the dealership from where I purchased it, They said I would have to pay for a new camera. I did not do that because there is a recall in the 2021 model and other Ford vehicles for the same issue .

NHTSA ID

11664570

Incident

Apr 1, 2025

The contact owns a 2020 Ford Edge. The contact stated that on several occasions while in reverse, the rearview camera image was black with wavy lines, and a distorted image. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.

NHTSA ID

11663328

Incident

Mar 15, 2023

Mileage

65,000 mi

Front camera malfunction, not available. I’ve tried to reset by disconnecting the battery for over an hour. Will not reset. Every time I start my vehicle I get the warning. Cleaned the windshield and that has not helped. I have 25,000 miles on my 2020 Ford Edge.

NHTSA ID

11625656

Incident

Oct 15, 2024

The Forward Collision Warning system became inoperative because of a failed electronic module. The dealership indicated that the self test ipma code u3009-49 test diagnostic called for the ipma replacement and programing. The failure of this component endangers pedestrians, other vehicles and passengers by failing to stop the vehicle when an imminent collision is about to occur. Given the 63,000 kilometres of this vehicle when the module failed, its expected life of 250,000 kilometres, the cost of replacing this component during its life, at more than 20% of the purchase price of the vehicle, is ridiculously high.

NHTSA ID

11619191

Incident

Oct 3, 2024

The contact owns a 2020 Ford Edge. The contact stated that after the dealer overfilled the engine oil during an oil change, there was smoke coming from the rear end of the vehicle while driving. The vehicle was taken back to the dealer, and the engine oil was changed a second time. The contact stated that after the dealer redid the oil change, the "Pre-Collision Assist Not Available" message displayed on the Ford App. Additionally, the vehicle lost motive power while driving. The "Power Train Malfunction" message was displayed, and the air bag warning light was illuminated. The vehicle was then taken to Ken Garff Ford Ft. Collins (4809 S College Ave, Fort Collins, CO 80525); where the battery was replaced; however, the failure persisted. Ken Garff Ford Ft. Collins was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

NHTSA ID

11617204

Incident

Jul 1, 2021

Mileage

30,000 mi