Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 1,148 NHTSA owner-reported complaints for the 2015 Ford Escape. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 1,148 · page 1 of 46
tHE REAR BACK UP CAMERA DOES NOT WORK ALOT OF THE TIME. THE MESSAGE SAYS CONTACT THE MANUFACTURER. HOWEVER, EVERYTIME I CALL TO HAVE IT FIX, THYE FORD DEALER SAYS THEY DO NOT HAVE THE PARTS TO REPAIR IT YET. THIS IS A HUGH SAFTEY ISSUE.
Safety Recall 25V695 has still remained unresolved. My rear camera randomly fails and reports a problem.
See attached document for complaint.
The rear view camera is broken on the 2015 Ford Escape; it displays a blank screen when in reverse. This creates a safety risk when the car is in reverse and visibility is limited. I received the initial safety recall notice in October 2025. It is now November 2026 and no fix/repair parts are available. After speaking with Ford Customer Service, they made initial parts available for just one of the models effected in January 2026 but no other vehicles. Their timeline was supposed to have repairs available by the end of June 2026 but still no repair/replacement parts are available. This is not a reasonable timeframe to resolve a safety recall.
See attached document for complaint.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank or distorted image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while driving in reverse, the rear-view camera screen displayed a blank or distorted, dotted image. The dealer was contacted and informed of the failure. The vehicle was taken to the dealer, where diagnostic testing determined that the rear-view camera display failed and required replacement. The manufacturer was notified of the failure and advised the contact to contact the dealer for assistance. The failure mileage was approximately 15,000.
The contact owns a 2015 Ford Escape. The contact stated that when his daughter shifted to reverse, the message “Rearview Camera Unavailable” was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and made aware of the failure. The failure mileage was approximately 112,000.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera displayed a blank image and made abnormal sounds. The failure mileage was 96,000.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera failed to display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was notified of the failure by phone, and a case was filed. The failure mileage was 80,000.
I have a 2015 Ford Escape, and the rear view camera has been recalled. My rear camera that is inoperable has caused me almost several accidents. I feel very unsafe and the remedy to fix it has not been authorized yet. The safety of myself and others is largely put at risk. I am still waiting for parts to arrive at the Ford dealership so this recall can be taken care of. Until then, I do have an attorney on standby in case an accident does occur due to the failure of the rear view camera on the vehicle not working. Please be advised!
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera image was distorted. The dealer was contacted several times and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 6,966.
The rear-view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. We also receive a message that the rear-view camera is unavailable on the center display screen.
Backup camera is distorted, upside down, blue screen, or message displayed stating “Rearview camera not available”. I received the recall notice that was mailed October 2025. I have since contacted my local Ford dealership attempting to have this recall resolved, each time to be told that parts are not available yet, only for the Ford Mustang. Vehicle is available for inspection upon request. This is a safety concern, as not only do I work at an elementary school, but I also have young grandchildren under the age of 4. This camera issue started before the recall was even issued, and has gotten worse, occurring 97% of the time vehicle is on Reverse. It has been confirmed by the local dealership that the codes read do align with the recall notice. It has been over one year since the recall was issued, and the only available parts are for Ford Mustangs, which represent a small portion of affected vehicles. There are many more models affected, and a year is definitely NOT a timely manner. I even bought a new vehicle in March 2026 (NOT a Ford) as I am tired of waiting for this recall to be resolved. This situation is causing me to regret owning a Ford.
The contact’s daughter owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. While the owner was reversing, the back over prevention camera displayed a blue screen with the message “Rear-view Camera Unavailable”. During the failure the vehicle crashed into a vehicle behind. The other vehicle was damaged.
Recall 25V695 Rear backup camera is not working half of the time-totally black screen. Received recall notice in October 2025. Called Ford in October 2026 (a year later) and was told parts still not available and they had no idea when they would be available. This is unacceptable. I believe a year is adequate time to correct this issue. I would like to file a formal complaint.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V69500 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera displayed a blank or distorted image. The failure mileage was 72,000.
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera failed to function as intended. The contact stated that the rear-view camera displayed a distorted image. The dealer was contacted and made aware of the failure. The contact was informed that the parts were unavailable for the repair. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were unavailable for the recall repair.
I replaced my transmission around 156000 miles the repair shop replaced my transmission with a brand new transmission from a ford dealer. Less than 6000 miles on my new transmission it needed to be replaced again. My transmission is having issues again with less then 20000 miles on the second transmission.
My 2015 Ford Escape is subject to NHTSA Safety Recall 25V695/Ford Campaign 25SA9 concerning failure of the rearview camera. The recall was filed October 13, 2025. I have repeatedly attempted to obtain the recall repair through authorized Ford dealers in my area, but I continue to be told that the required part is unavailable. I contacted Ford today (10/21/26) asking for assistance in locating a dealer that can obtain the required part and complete the repair. I was once again told that a remedy is not available at this time. I am requesting assistance regarding Ford's inability to provide the recall remedy to replace the camera. Currently, my rearview camera only sporadically comes on, and when it does, the image is upside down.
A recall was issued on my 2015 Ford Escape's rearview camera. There wasn't a fix for it at the time and over a year later, there still isn't a fix. I have heard nothing new on when to expect it to be repaired. I was originally informed it would be June 2026. I live around a lot of young children and depend on my rearview camera to help me watch out for them. The problem has gotten to where my rearview camera very seldom works at all now. When can all of the Ford owners with this problem expect it to be fixed? Thank you.
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse, the rear-view camera was flickering or displayed a blank screen with the message “Contact the Dealer” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone and made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 102,984.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available.
The back up camera is not working. It glitches and turns off at different times. I saw there was a recall 25SA9 so I took it into the dealer. The dealer inspected it but said that there is currently no remedy. The recall was put out a year ago and there's still no remedy. They said there probably will not be a remedy for another 9 months. I use my car for work and I'm not allowed to use it because of this recall and the recall cannot be removed because there are no parts to replace it with by the dealer and the insurance of my work will not cover it even if it is replaced by aftermarket company because there is still an open recall showing in the database. My only other option is use the car outside of my normal work and put my customers at risk. When I called Ford customer service I was told the same thing. When I requested a rental car they said there is no provision for a rental car to replace my car that I cannot use for even though I purchased it for this reason. I contacted two dealerships and ford customer service and was told the same thing that they can do nothing at this time because their is no remedy at this time.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .