Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2015 Ford Escape submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 35 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 35, in the owner's own words
The contact owned a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); and requested to be removed from the recall distribution list because she no longer owns the vehicle. The vehicle was deemed a total loss. The dealer and the manufacturer were not contacted.
The contact owns a 2015 Ford Escape. The contact stated that the rear passenger's side door failed to lock and latch securely. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 98,000.
DRIVER'S SEAT STOP WORKING AND THE ENGINE LEAKS AND THE SUSPENSION WENT BAD AND TRANSMISSION STOPPED IN THE MIDDLE OF TRAFFIC ON FOULK ROAD IN WILMINGTON DELAWARE APRIL 18, 2025 AND WAS VERY SCARED AND NERVOUS..
I NEED HELP REPAIRING MY TRANSMISSION ON MY 2015 FORD ESCAPE SE IT'S COSTING ME $5,000 TO BE REPAIRED THAT I DON'T HAVE..
I'm having TRANSMISSION PROBLEMS.. AND IT STOPPED IN THE MIDDLE OF TRAFFIC.. AND THE SHOP MY CAR IS IN SAID THEY'VE REPAIRING TRANSMISSIONS IN A LOT 2015 FORD ESCAPE VEHICLES.. AND THE ENGINE LEAKS THESE ARE SERIOUS DEFECTS THAT (FORD) NEEDS TO FIX FOR THE OWNERS OF THIS (YEAR) IT'S COSTING $5,000 TO REPLACE FOR THE TRANSMISSION.. I'M SO SO SO SO DISAPPOINTED IN THIS VEHICLE AND THE COMPANY.. YOUR DOING RECALLS FOR ALL THESE OTHERS VEHICLES BUT THE 2015 ESCAPE .
The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, one of the rear doors unexpectedly unlatched while his son was sitting by the door. The contact stated that the rear door latches were not working as intended. The contact was able to safely pull the vehicle to the side of the road and close the door. A local dealer was contacted, and the contact was informed that the latches were previously replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 159,817.
Rear passenger door won’t latch. Appears to be a problem with the mechanism in the door. It remains stationary when the door handle is pulled. Door doesn’t stay closed when driving. No accidents, no injuries. Initial occurrence happened when parked.
The contact owns a 2015 Ford Escape. The contact stated upon entering the rear passenger’s door, the contact became aware that the door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: RQ19005 (Latches/Locks/Linkages, Structure). The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to close the rear driver’s side door, the door failed to latch securely. The door ajar warning alert indicated that the door was open. The contact stated that she used a rope to keep the door closed. The contact was concerned that one of her children could fall out of the vehicle if the door opened while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages). The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.
The contact owns a 2015 Ford Escape. The contact stated that NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) was previously performed on the vehicle. The contact stated that upon locking the vehicle with the key fob, the horn engaged as confirmation that the vehicle was locked securely. However, after his daughter became aware that someone had broken into the vehicle, she discovered that the vehicle could be opened by pulling the door handle after it had been locked with the key fob. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door latch and lock assemblies needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 81,000.
My car caught on fire While it was parked. I contacted ford ford had no knowledge of fires in the car. Come to find out. It's all over the internet that there are fires in the ecoboost fuel system. They are refusing to fix the car. I am disabled and I feel like they are taking advantage of me because of that. I had an extended warranty even at the same time which obviously meant nothing. This is a great injustice and I really really really really really need help. I have tried everywhere. Please help me.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was taken to the dealer and the recall repair was performed; however, the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was not available.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the doors intermittently failed to unlock, and the vehicle failed to recognize the fob key. The contact used the spare key to start the vehicle to correct the failure. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. Upon investigation, the contact was made aware that the VIN was included in NHTSA Campaign Number: 22V41300 (Power Train). The failure mileage was 108,628.
The contact's daughter owns a 2015 Ford Escape. The contact stated that his daughter experienced a malfunction with the front passenger’s side door latch mechanism. The door failed to latch and close securely. There were no warning lights illuminated. The contact called the local dealer and was informed that vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance and referred him to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The failure mileage was approximately 58,000.
The contact owns a 2015 Ford Escape. The contact stated while attempting to close the door, the door failed to latch securely. The driver's side rear door ajar warning light was illuminated. The vehicle was taken to the dealer and diagnosed with door latch failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 175,000.
The contact owns a 2015 Ford Escape. The contact stated while driving approximately 40 MPH, the door ajar warning light illuminated. The contact then pulled over safely to the side of the road and tied a rope from the door to the other door to keep the door closed. The vehicle was diagnosed at the dealer and it was determined that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) however, the VIN was not included. The contact stated that due to the dealer cost for the repair, the vehicle was taken to an independent mechanic to be repaired. The manufacturer was notified of the failure. The failure mileage was 32,000.
The contact owns a 2015 Ford Escape. The contact stated that the rear driver’s side door failed to latch after multiple attempts to close the door. The contact wrapped a bungee cord around the door and drove the vehicle to a dealer. The contact was informed by the dealer that her vehicle was included in NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) and the vehicle was left overnight for the repair. The next day, the contact received a call from the dealer and was informed that the recall repair would not be performed due to damage to the front driver’s side door. The contact stated that an attempt to break into her vehicle had been made months prior which left a hole right above the front driver side door handle. The contact was provided an estimate to repair the damage so that recall repair could be performed. The manufacturer was also notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 117,400.
Passenger side door opened while driving. Passenger side door not unlocking from outside.
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER MULTIPLE ATTEMPTS, THE REAR DRIVER'S SIDE DOOR FAILED TO LATCH AND LOCK AS NEEDED. THE CONTACT CALLED INTERSTATE FORD (125 ALEXANDERSVILLE RD, MIAMISBURG, OH 45342) WHERE HE WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES). AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED. THE CONTACT'S WIFE CALLED BACK TO CONFIRM THE APPOINTMENT AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
WHILE I WAS DRIVING, THE DRIVER ELECTRIC SEAT BEGAN ADJUSTING ITSELF. WHEN I TRIED TO RETURN IT TO ITS POSITION, IT LAID BACK MORE. I SELECTED THE POSITION MEMORY BUTTON AND IT DID NOT RETURN IT TO ITS POSITION. THE SEAT CONTINUED TO RECLINE UNTIL IT WAS FULLY RECLINED. THANKFULLY MY GRANDCHILDREN WERE NOT WITH ME AS IT COULD HAVE HURT THEM IN THEIR BOOSTER SEATS. WOULD REQUEST THAT ALL ELECTRIC SEATS HAVE A MANUAL OVERRIDE BUILT IN TO AVOID UNINTENDED INJURY AND ESCAPE FROM THE SAFETY ENGINEERING APPROVED FOR THE VEHICLE. THE OWNERS MANUAL HAS SEVERAL PAGES ON PROPER SEAT ADJUSTMENT BUT NOTHING ON HOW TO CORRECT A FAULTY ELECTRIC SEAT THAT DOES NOT RESPOND AS INTENDED. THIS WOULD ALLOW THE SAFETY AND HAZARD PREVENTION ENGINEERED INTO THE DESIGN TO CONTINUE UNTIL SERVICE WAS AVAILABLE AND WOULD PREVENT UNINTENTIONAL INJURY IF SERVICE WAS NOT AVAILABLE IMMEDIATELY
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS DO TO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LONG MCARTHUR FORD (3450 S 9TH ST, SALINA, KS 67401 (785) 823-2237) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE NOTIFICATION IN JULY OF 2017. THE DEALER (BERGSTROM FORD LINCOLN OF FOX VALLEY, 585 S GREEN BAY RD, NEENAH, WI, 54946) STATED THAT THE PARTS FOR REPAIR WERE UNAVAILABLE FOR ANOTHER 3-4 WEEKS. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BOB FERRANDO FORD IN GIRARD, PA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LOCKS, LINKAGES, LATCHES) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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