Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2000 Ford Excursion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE FRONT RIGHT SEAT OCCUPANT HAD USED THE SEAT HEATER. THE NEXT DAY, THE SEAT COVER AND CUSHION WAS BURNED THROUGH. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT HOME. APPARENTLY THE HEATING ELEMENT CAUGHT FIRE.
FRONT PASSENGER SEAT CAUGHT FIRE AND BURNED A HOLE IN THE SEAT WITH MY DAUGHTER SEATED IN IT WHILE WE WERE DRIVING.
TURNED ON MY HEATED DRIVERS SEAT AS I LEFT MY DRIVEWAY, SHORTLY AFTER I SMELLED SOMETHING BURNING. PULLED INTO STORE PARKING LOT, TURNED EXCURSION OFF, GOT OUT, THINKING IT WAS SOMETHING IN THE ENGINE OR BRAKES. DIDN'T FIND ANYTHING. FINISHED MY DAY, ARRIVED HOME AND NOTICE A BLACKISH BROWN AREA ON DRIVERS SEAT. FURTHER INSPECTION WAS THAT THE SEAT HAD A BURNT AREA. THANK GOODNESS WHEN I PULLED INTO THE PARKING LOT EARLIER THAT I TURNED THE EXCURSION OFF THUS DISENGAGING THE HEAT SEAT. OTHERWISE I FEEL THE EXCURSION WOULD HAVE CAUGHT ON FIRE.
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT THE FOUR INTERIOR POWER DOOR LOCKS FAILED TO UNLOCK WHEN ACTIVATED. IN ADDITION, THE TRUNK LID WOULD NOT OPEN WHEN THE KEY FOB OR TRUNK CONTROL RELEASE MECHANISM WERE ENGAGED. IN ORDER TO EXIT THE VEHICLE, THE CONTACT HAD TO MANUALLY UNLOCK EACH DOOR. ALSO, THE TRUNK LID ONLY OPENED WHEN MANUALLY ACCESSED WITH A KEY. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.
THE POWER DOOR LOCK ELECTRIC MOTORS FREEZE UP AND DO NOT OPERATE WITH THE ELECTRIC SWITCH. THE FROZEN POWER DOOR LOCK DOES NOT ALLOW THE DOOR TO BE OPENED PROPERLY AND QUICKLY IN AN EVENT OF AN EMERGENCY. THE MANUAL DOOR LOCK RELEASE KNOB MUST BE UTILIZED IN ORDER TO UNLOCK THE DOORS. THIS SAFETY ISSUE AFFECTS ALL FOUR DOORS OF THE VEHICLE. THIS IS NOT AN ISOLATED SAFETY HAZARD, WE CURRENTLY HAVE 2 IN OUR FLEET AND ALL THE POWER DOOR LOCKS DON'T OPERATE SAFELY OR PROPERLY. WE HAVE HAD OTHER FORD EXCURSIONS WHICH ALL WERE AFFECTED WITH THE DEFECTIVE POWER DOOR LOCKS. THE FRONT DOOR MANUAL RELEASE KNOB IS FLUSH WITH THE DOOR PANEL WHICH MAKES IT EVEN MORE DIFFICULT TO ATTEMPT TO ESCAPE FROM THE VEHICLE IN AN EVENT OF AN EMERGENCY. *TR
THE POWER DOOR LOCK ELECTRIC MOTORS FREEZE UP AND DO NOT OPERATE WITH THE ELECTRIC SWITCH. THE FROZEN POWER DOOR LOCK DOES NOT ALLOW THE DOOR TO BE OPENED PROPERLY AND QUICKLY IN AN EVENT OF AN EMERGENCY. THE MANUAL DOOR LOCK RELEASE MUST BE UTILIZED IN ORDER TO UNLOCK THE DOORS. THIS SAFETY ISSUE AFFECTS ALL FOUR DOORS OF THE VEHICLE. THIS NOT AN ISOLATED SAFETY HAZARD, WE CURRENTLY HAVE 2 IN OUR FLEET AND ALL THE POWER DOOR LOCKS DON'T OPERATE SAFELY OR PROPERLY. WE HAVE HAD OTHER FORD EXCURSIONS WHICH ALL WERE AFFECTED WITH THE DEFECTIVE POWER DOOR LOCKS. *TR
I PURCHASED A 2000 FORD EXCURSION LAST MONTH FROM PRIVATE SELLER. AFTER FIXING ALL OF THE DOOR LOCK ACTUATORS ( WHICH IS APPARENTLY IS YET ANOTHER NON-RECALLED PROBLEM) AFFECTING MOST OF THESE FORD VEHICLES, I DISCOVERED THAT THE FORMER OWNER "FORGOT" TO TELL ME THE GEM UNIT HAD BEEN SWAPPED OUT FOR ONE FOUND APPARENTLY IN A SALVAGE YARD. THE GEM CONTROLS 4X4 FUNCTION, AND A FORD TECH TELLS ME, IT APPEARS THIS ONE CAME FROM A 4X2 VEHICLE. THE PLOT THICKENS. THIS INTEGRAL ELECTRICAL COMPONENT OF A FORMERLY $45,000 VEHICLE HAS BEEN DECLARED OBSOLETE BY FO MO CO. . IT CANNOT BE FOUND. THERE ARE NONE AVAILABLE...ANYWHERE. NO AFTER MARKET COMPANY HAS THEM EITHER. THIS VEHICLE IS VIRTUALLY WORTHLESS TO ME.. I LIVE IN COLORADO AND MUST HAVE A 4X4. I THOUGHT PARTS FOR VEHICLES HAD TO BE AVAILABLE FOR 20 YEARS. FORD CUSTOMER SERVICE HIRELINGS HAVE BEEN TOTALLY WORTHLESS. "WE'RE SORRY, THERE IS NOTHING WE CAN DO." *TR
THE PASSENGER SEAT WARMER STARTED TURNING OFF AND ON AT ITS OWN WILL. EVENTUALLY THE SET GOT SO HOT IT STARTED SMOLDERING. UPON PULLING THE LEATHER BACK WE FOUND THE FOAM MATERIAL TO BE BURNING AWAY. TOOK AN EXTINGUISHER TO PUT FIRE OUT. HAVE REMOVED FUSE SO FUTURE OCCURRENCES DON'T HAPPEN. *TR
DOOR LOCK ACTUATORS ON DRIVER'S DOOR, AND REAR PASSENGER DOOR DO NOT WORK. MUST MANUALLY OPEN AND LOCK DOORS DAILY. *TR
HAVE 2000 FORD EXCURSION. I HAD THE DOOR LOCK ACTUATORS REPLACED IN 2003. SINCE THEN I NOW HAVE 2 DOOR LOCKS AND THE REAR TAILGATE THAT WILL NOT LOCK ELECTRONICALLY. SEEMS AS THOUGH THE ELECTRICAL SYSTEM IS GOING OUT ONE THING AT A TIME. *TR
THE POWER LOCKS STOPPED WORKING APPROXIMATELY A YEAR AFTER I PURCHASED THE VEHICLE. AT FIRST I THOUGHT IT WAS THE REMOTE START CHANGED BATTERY, THEN THE TOGGLE SWITCHES INSIDE THE TRUCK THAT CONTROL THE LOCKS ALSO STOPPED WORKING. CONTACTING MY LOCAL FORD DEALER AND WAS TOLD THERE WAS NO RECALL ON THE TRUCK. A FRIEND OF MINE ALSO HAS A 2000 FORD EXCURSION WITH THE SAME PROBLEM. THE LOCKS HAVE NOT BEEN FIXED BECAUSE I WAS TOLD THEY WOULD HAVE TO DO A DIAGNOSTIC TEST BEFORE THEY CAN DO ANYTHING. I WOULD BE RESPONSIBLE FOR THE COST OF THAT TEST. *NM
I HAVE A 2000 FORD EXCURSION 4X4. THE PROBLEM IS NONE OF THE DOOR WILL LOCK OR UNLOCKED USING KEYLESS ENTRY AND DOOR LOCK SWITCH. I READ THAT FORD HAS A SERIOUS PROBLEM WITH THE DOOR LOCK ACTUATORS FROM MANY MODELS OF FORD TRUCKS FOR SOME TIME NOW. THERE ARE SO MANY COMPLAINTS OUT THERE ABOUT THIS PROBLEM WITH NO ONE WILLING TO HELP THE CONSUMER ESPECIALLY FORD. WITH THIS SAID I HAVE TO WONDER WHY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ISN'T HELPING !!!!!!!!! WHAT WILL IT TAKE SO THE CONSUMER CAN GET HELP? A ACCIDENT WERE SOMEONE MUST DIE BECAUSE THEY WERE STUCK IN THE BACK OF THE VEHICLE DUE TO THE DOORS NOT BEING ABLE TO UNLOCK. I TRULY HOPE THIS WILL NEVER HAPPEN TO ANYONE OWNING A FORD TRUCK.
2000 FORD EXCURSION XLT 7.3L DIESEL. FOUR DOOR LOCK MOTORS FAILED AFTER APPROXIMATELY 75,000 MILES. DOORS DID NOT LOCK OR UNLOCK WITH USE OF ELECTRIC DOOR LOCK SWITCHES LOCATED ON FRONT DOOR HANDLES. REPLACED ALL DOOR LOCK MOTORS AT ASE CERTIFED TECHNICIAN SHOP, FAIRBANKS, ALASKA. OLD PARTS ARE AVAILABLE.*AK
I HAVE A 2000 FORD EXCURSION AND ALL MY DOOR LOCKS DO NOT WORK. IT TRIES TO LOCK AND UNLOCK THEM, BUT IT DOES NOT HAVE ENOUGH POWER OR SOMETHING. I HAVE TALKED TO OTHER OWNERS THAT HAVE THE SAME PROBLEM. I WAS JUST WONDERING WHY THERE HASNT BEENA RECALL IF THERE ARE MANY PEOPLE WITH THE SAME PROBLEM. *AK
I AM THE OWNER OF A 2000 FORD EXCURSION (DIESEL). SINCE OWNING THE VEHICLE I HAVE HAD A CONTINUOUS PROBLEM WITH THE AUTOMATIC DOOR LOCKS. WHEN THEY FAIL, PERSONS CAN NOT ENTER OR LEAVE THE CAR. TWO YEARS AGO I TOOK THE VEHICLE TO THE FORD DEALER SO THEY COULD REPAIR OR REPLACE TWO FAILED DOOR LOCK MECHANISMS. INSTEAD OF REPLACING ONLY THE TWO FAILED COMPONENTS, THEY REPLACED ALL 4 DOORS (NOT THE HATCH) AND TOLD ME THEY KNOW THE OTHERS WILL FAIL AS WELL. NOW THE REAR PASSENGER DOOR LOCK AND THE HATCH DOOR LOCK DO NOT WORK. I WENT BACK TO THE DEALER AND THEY TOLD ME THE COST OF THE REPAIR IS $1500. THEY INDICATED THE PROBLEM WAS RAMPED AMONG SIMILAR VEHICLES WITH THE SAME DOOR LOCK MECHANISMS BUT THEY WOULD NOT HONOR THE REPAIR OR REPLACEMENT AS A FAULTY COMPONENT PROBLEM. I HAVE SINCE CONTACTED SEVERAL OTHER AUTO REPAIR BUSINESSES IN MY AREA AND LEARNED THEY HAVE A FAIRLY STEADY FLOW OF BUSINESS RELATED TO FORD DOOR LOCK MALFUNCTIONS. I HAVE THREE SMALL CHILDREN AS DO MANY FAMILIES CHOOSING TO PURCHASE LARGER FORD SUVS. THE KIDS GET INTO THE HABBIT OF RELYING ON THE AUTOMATED DOORLOCKS CONTROLLED BY THE ADULTS IN THE FRONT SEATS. IN THE EVENT OF AN AUTOMOBILE FIRE TYPE OF ACCIDENT THE ADULTS WOULD PROBABLY RELY ON THE DOORLOCK MECHANISMS AS WELL. THE KIDS MAY NOT BE ABLE TO GET OUT AND THE RESCUERS WOULD NOT BE ABLE TO GET IN WITHOUT USING FORCE. BY THE STATEMENTS GIVEN TO ME BY THE FORD DEALERSHIP EMPLOYEES, THE UNRELIABLE DOORLOCK MECHANISMS USED BY FORD IS A WELL ESTABLISHED DEALER PROBLEM, BUT IT HAS NOT BEEN ADDRESSED AS A RECALL ITEM. I FEEL THAT FORD, KNOWING ABOUT THE FAULTY COMPONENT SHOULD RECALL THE DOORLOCK MECHANISMS AND REPLACE THEM WITH WITH A MORE RELIABLE COMPONENT. I HAVE A LIFETIME NUMBER OF VEHICLES. ONE OF MY VEHICLES IS A 1990 CHEVY K5 BLAZER. I HAVE NEVER HAD ANY PROBLEMS WITH ANY AUTOMATIC DOORLOCK MECHANISMS BEFORE PURCHASING THE FORD EXCURSION. SINCERELY, GREG GAY. *AK
AFTER USING REMOTE AND KEYLESS ENTRY, DOORS APPEARED TO BE UNLOCKED BUT THE DOORS WOULD NOT OPEN. FINALLY THE DOOR LOCK RELEASED THE DOOR AND GAINED ACCESS TO THE CAR INTERIOR. TRIED ALL 5 DOORS BEFORE DRIVERS DOOR FINALLY OPENED. WHILE DRIVING, THE DOOR AJAR LIGHT CAME ON AND THE DRIVERS DOOR OPENED WITH NO WARNING. THIS HAPPENED TO BOTH REAR DOORS ALSO. *JB
I OWN A 2000 FORD EXCURSION AND HAVE HAD PROBLEMS WITH THE ROTORS WARPING SINCE NEW. THE DEALERS HAVE SAID I WAS THE ONLY ONE WITH THIS PROBLEM BUT AFTER SEEING THIS WEB SITE I SEE THAT IS NOT TRUE. ALSO I HAD THE BEARINGS GO OUT IN THE RIGHT FRONT WHEEL ALMOST LEADING TO THE TIRE FALLING OFF IF MY WIFE HAD NOT NOTICED IT IN TIME. THE ROTORS HAVE BEEN REPLACED TWICE HAVE BEEN TURNED AT LEAST EVERY 15,000 MILES SINCE NEW I HAVE AROUND 80,000 MILES NOW. THE DEALER DID THE BRAKES THREE TIMES UNTIL THE WARRNTY RAN OUT AT 36,000 MILES I HAVE HAD THEM FIXED MYSELF SINCE THEN. THIS TRUCK IS SAID TO BE HEAVY DUTY AND I ONLY TOW A CAMPER WITH IT TWICE A YEAR 60 MILE ROUND TRIP I FEEL LIKE I SHOULD NOT BE HAVING THIS KIND OF PROBLEM. THE SEVERE SHAKING THAT IS CAUSED BY THIS MAKES IF DIFFICULT TO DRIVE FOR MY WIFE SINCE SHE IS THE PRIMARY DRIVER OF THE CAR. I CANNOT WAIT TILL MY LEASE RUNS OUT SO I CAN GET RID OF THIS CAR. THE DEALERS WILL NOT HELP ME AT ALL. THANK FOR AND HELP YOU MIGHT CAN GIVE WILLIAM ANDREWS
AFTER KEYLESS ENTRY LOCK WAS ACTIVATED, ALL DOORS EXCEPT THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. DEALERSHIP INDICATED THAT THE DOOR POWER MOTOR WENT OUT. CONSUMER HAD MOTOR REPLACED. PROVIDE MORE DETAILS. TS
AS A RESULT OF A TIRE BLOWOUT CONSUMER RAN INTO A WALL AND PASSENGER'S DOORS OPENED UPON IMPACT. MANUFACTURER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK
CONSUMER IS HAVING ELECTRICAL PROBLEMS. THERE ARE A FEW ITEMS THAT DON'T EVEN WORK AT TIMES, LIKE DOME LIGHT AND INSTRUMENT PANEL. CONSUMER HAS NOT CONTACTED DEALER. PLEASE PROVIDE FURTHER DETAILS.*AK
SEAT TRACKS FOR SEAT TO BE MOVED BACK AND FORTH ARE EXCESSIVELY SHARP AND UNPROTECTED. TWO PEOPLE HAVE BEEN INJURED. *AK
MIDDLE SEAT AFTER LAYING DOWN TO CARRY CARGO WILL NOT LOCK INTO PLACE AND SEAT SLAMS INTO BACK OF FRONT SEATS AND CONSOLE, SEAT BELT SMASHED PASSENGERS WHEN SEAT PROJECTS FORWARD AT A HIGH RATE OF SPEED
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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