Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2000 Ford Excursion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 35 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 35, in the owner's own words
IT'S HAPPENED BE FOR BUT NEVER SO SCARY. WE WERE COMING DOWN ONE OF THE MOUNTAINS ON HIGHWAY 299. WE WERE,DOING THE SPEED LIMIT OF 55. AND AS WE APPLIED THE BRAKE IT STARTED PULLING TO THE RIGHT. LIKE IT WAS GONNA GO OFF THE ROAD. IT ALSO WAS VIBRATING SO BAD IT FELT LIKE IT WAS GOING TO FALL APART. WE PULLED OVER CHECKED FOR LOOSE BOLTS. TIRE IMPERFECTIONS BUT NOTHING.
2000 FORD EXCURSION, UNIT 1 WAS DRIVING EASTBOUND ON THE OHIO TURNPIKE IN THE MIDDLE LANE WHEN THE LEFT FRONT AXLE BROKE CAUSING THE WHEEL TO COME OFF. VEHICLE CAME TO FINAL REST ON THE SOUTH SIDE SHOULDER. *BF THE LEFT FRONT AXLE HAD BROKEN OFF, THE LEFT FRONT ROTOR TO THE WHEEL WAS DAMAGED AND THE LEFT FRONT SIDE OF THE BUMPER WAS SLIGHTLY DENTED INWARD TOWARD THE BODY OF THE VEHICLE. (OHIO TRAFFIC CRASH REPORT # 10-0303-90)*JB
DT*: THE CONTACT STATED THE SUSPENSION: FRONT CONTROL ARM: UPPER BALL JOINTS AND THE SUSPENSION: FRONT CONTROL ARM: LOWER BALL JOINTS HAD PREMATURELY WORN OUT. THE OLD PARTS WERE NOT MANUFACTURED WITH GREASE FITTINGS AS WERE THE REPLACEMENT PARTS. THE UPPER AND LOWER BALL JOINTS WERE REPLACED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED.
MY EXCURSION HAS BEEN TO THE DEALERSHIP 8+ TIMES SINCE PURCHASE IN 12-2002. THE BRAKES AND SUSPENSION ARE THE TOP RECURRING PROBLEMS. I DO NOT HAVE ENOUGH ROOM TO CONCLUDE ALL PROBLEMS. BRAKES HAVE BEEN SERVICED 3 TIMES AT DEALERSHIP, I HAVE ASKED THEM TO LOOK AT THE BRAKES TWO TIMES IN THE LAST TWO MONTHS BECAUSE OF DIFFICULTY STOPPING, THEY FIND NO PROBLEMS. I DON'T SEE HOW THEY CAN TELL WHEN MY MILEAGE IN IS THE SAME AS MY MILEAGE OUT. I DON'T THINK FORD WANTS TO DEAL WITH THIS PROBLEM. THEY ARE WAITING FOR SOMEONE TO DIE, AND IN THIS HUGE VEHICLE IT IS GOING TO HAVE TO BE A MAJOR ACCIDENT FOR THAT TO OCCUR. WHY DOES SOMEONE HAVE TO DIE BEFORE THIS VEHICLE IS RECALLED. I AM AFRAID FOR MY AND MY FAMILY'S LIFE. I BOUGHT THIS VEHICLE FOR SAFETY AND COMFORT, AND I AM AFRAID OF IT. I HAVE TRIED TRADING IT IN BUT WORD MUST BE OUT BECAUSE NO ONE WANTS TO GIVE ME ANYTHING FOR IT. WHAT DO MYSELF AND SO MANY OTHERS HAVE TO DO TO GET THIS PROBLEM TAKEN CARE OFF. *AK
2000 FORD EXCURSION HAS AN OCCASIONAL VIBRATION COMING FROM THE FRONT OF THE VEHICLE. *MR THE RIGHT FRONT TIRE HAD A CUT IN THE SIDEWALL WHEN THE CONSUMER FIRST PURCHASED THE VEHICLE. THE DEALER AGREED TO REPLACE ALL OF THE TIRES. THE CONSUMER NOTICED A VIBRATION THAT SEEMED TO BE COMING FROM THE RIGHT REAR, WITH AN OCCASIONAL VIBRATION IN THE FRONT. IT STARTED AT ABOUT 55 AND CONTINUED UNTIL ABOUT 70. THE DEALER THEN REPLACED THE REAR TIRES AGAIN. THEY REBALANCED ALL FOUR TIRES. THE VIBRATION WAS STILL THERE. THEY FOUND THIS PROBLEM IN ANOTHER EXCURSION BUT WORSE. *SC *JB
BALL JOINT FAILURE ON 2000 FORD EXCURSION. THE VEHICLE HAS 67000 MILES WITH NO TOWING OR SEVERE USE. FORD HAS NO GREASE JOINTS AVAILABLE. I DETECTED DUE TO VIBRATION AT HIGHWAY SPEEDS. *AK
CONSUMER WAS TRAVELING AT 70 MPH WHEN THERE WAS A LOUD NOISE, AND SUDDENLY THE VEHICLE BEGAN TO WOBBLE FROM THE REAR. *AK
BOTH SPRING OF SUSPENSION BOTTOMED OUT, CAUSING THE VEHICLE TO SWERVE WITHOUT PRIOR WARNING. *AK
I OWN A 2000 FORD EXCURSION AND HAVE HAD PROBLEMS WITH THE ROTORS WARPING SINCE NEW. THE DEALERS HAVE SAID I WAS THE ONLY ONE WITH THIS PROBLEM BUT AFTER SEEING THIS WEB SITE I SEE THAT IS NOT TRUE. ALSO I HAD THE BEARINGS GO OUT IN THE RIGHT FRONT WHEEL ALMOST LEADING TO THE TIRE FALLING OFF IF MY WIFE HAD NOT NOTICED IT IN TIME. THE ROTORS HAVE BEEN REPLACED TWICE HAVE BEEN TURNED AT LEAST EVERY 15,000 MILES SINCE NEW I HAVE AROUND 80,000 MILES NOW. THE DEALER DID THE BRAKES THREE TIMES UNTIL THE WARRNTY RAN OUT AT 36,000 MILES I HAVE HAD THEM FIXED MYSELF SINCE THEN. THIS TRUCK IS SAID TO BE HEAVY DUTY AND I ONLY TOW A CAMPER WITH IT TWICE A YEAR 60 MILE ROUND TRIP I FEEL LIKE I SHOULD NOT BE HAVING THIS KIND OF PROBLEM. THE SEVERE SHAKING THAT IS CAUSED BY THIS MAKES IF DIFFICULT TO DRIVE FOR MY WIFE SINCE SHE IS THE PRIMARY DRIVER OF THE CAR. I CANNOT WAIT TILL MY LEASE RUNS OUT SO I CAN GET RID OF THIS CAR. THE DEALERS WILL NOT HELP ME AT ALL. THANK FOR AND HELP YOU MIGHT CAN GIVE WILLIAM ANDREWS
IT WILL NOT PULL 10,000 POUNDS. IT HAS A STABILITY PROBLEM. PULING 5000 POUND CAUSE ROLLOVER. *AK
CONSUMER STATED THAT WHEN APPLYING BRAKES, VEHICLE PULLS SIGNIFICANTLY INTO ON COMING TRAFFIC OR TO THE LEFT. DEALER NOTIFIED, BUT UNABLE TO FIX THE PROBLEM. *YH
AT SPEEDS OF 40 MPH AND OVER VEHICLE SHAKES/VIBRATES AND PULLS TO THE SIDE. DEALER IS UNABLE TO REMEDY. *AK
ON SEVERAL OCCASIONS, VEHICLE PULLS SLIGHTLY AT SLOWER SPEEDS 15-40 MPH AND VIOLENTLY AT SPEEDS ABOVE 55 MPH, THE PULLING WOULD OCCUR TO BOTH THE LEFT AND RIGHT SIDES AND INTENSIFY AS THE BRAKES GET HOTTER, DEALER REPLACED DISC BRAKE ROTORS AND PADS, ALIGNED FRONT END AND ROTATED TIRES, HOWEVER REPAIRS DID NOT REMEDY PROBLEM, TECH STATES THAT ENGINEERS ARE WORKING ON REPAIR SOLUTION. *TT
STEERING WHEEL COLUMN PULLED TO LEFT, AND WHEN APPLYING BRAKES VEHICLE WANDERED AWAY. *AK
VEHICLE SUSPENSION MAKING UNUSUAL NOISES SINCE PURCHASE. STEERING WHEEL VIBRATES EXCESSIVELY SINCE PURCHASE. DEALER REPAIRED "BODY BOLTS" WITHOUT RESOLVING PROBLEM. FRONT TIRES ARE "CUPPING". VEHICLE SWAYS SIDE TO SIDE, CLANKING NOISES FROM FRONT AND REAR. BRAKES REPAIRED/REPLACED TWICE. NEW BRAKES WILL NOT HOLD VEHICLE WITH 1800 LBS TRAILER WHEN BACKING DOWN SLIGHT GRADE. THIS COMPLAINT SHOULD BE CONNECTED TO NHSTA ACTION: EA01004. *AK
AUGUTS 7, 2001 - TRAVELING ON A HIGHWAY WITH SPEED LIMIT OF 65MPH AND THE TEMPERATURE WAS 101. APPROXIMATELY 25 MINUTES INTO MY DRIVE I NOTICE VIBRATION IN MY STEERING WHEEL AND THE VEHICLE FELT LIKE IT HAD A SCUTTLE SHAKE WHICH CONTINUED TO GET WORSE. I STOPPED AND LOOKED AT MY FRONT TIRES AND UNDERNEATH THE FRONT END FOR ANY OBVIOUS DEFECTS. DIDN'T LOOK AT THE BACK TIRES CLOSELY BECAUSE I ASSUMED IT WAS A FRONT END PROBLEM DUE TO THE STEERING WHEEL VIBRATION. WHEN I GOT BACK ON THE HIGHWAY THE PROBLEM WAS GETTING WORSE (SHAKING HARDER) SO I STOPPED ONCE AGAIN TO LOOK AT THE FRONT END. I HAPPENED TO TAKE A LOOK AT THE REAR TIRES WHILE STANDING A DISTANCE AWAY FROM THE VEHICLE. MY DRIVER'S SIDE REAR TIRE TREAD WAS SEVERLY WARPED. FIRESTONE DEALER REPLACED TIRE IMMEDIATELY. I FEEL THAT IF I HAD IGNORED THESE OBVIOUS WARNING SIGNS AND KEPT ON DRIVING, I WOULD HAVE HAD A BLOW OUT AT HIGHWAY SPEEDS. THE HIGH TEMPERATURE WAS MOST LIKELY A FACTOR IN THE TIRE'S FAILURE.*AK (TIRESIZE: LT26575R16)
AT FOUR THOUSAND MILES A POPPING NOISE COULD BE HEARD COMING FROM ENGINE. CONSUMER CONTACTED DEALER FOR THIS PROBLEM. VEHICLE WAS DEEMED UNSAFE, AND WAS TRADED FOR A 2001 MODEL. CONSUMER BEGAN TO EXPERIENCE SAME PROBLEM. PLEASE PROVIDE FURTHER DETAILS.*AK
RUBBER MOUNT ATTACHED TO BOTTOM OF FRAME IS TOUCHING THE SPRING, CAUSING VEHICLE TO BOTTOM OUT, AND FRONT END TO SHIFT FROM SIDE TO SIDE ON A GRAVEL ROAD. THERE IS ONLY APPROXIMATELY LESS THAN 1/8 OF A INCH OF CLEARANCE WHICH IS NOT ENOUGH TO ABSORB SHOCK. OTHER FORD HEAVY DUTY TRUCKS HAVE 3 TO 3 1\2 INCH OF CLEARANCE. *AK *SLC
FRONT AXLE LEAF SPRING WAS MAKING A POPPING NOISE WHEN VEHICLE ACCELERATED/ BRAKED OR WAS GOING OVER BUMPS OR CRACKS. HAVE TAKEN TO DEALERSHIP TWICE FOR PROBLEM. MECHANIC WOULD PACK WITH GREASE, WHICH WAS A TEMPORARY MEASURE. MANUFACTURER HAS BEEN INFORMED OF PROBLEM.*AK
WHILE TRAVELING AT 50 MPH AND OVER VEHICLE WANDERED OFF ROAD, TRAVELING LEFT TO RIGHT. DEALER HAS BEEN CONTACTED. *AK THE VEHICLE HAD BEEN ALIGNED, TIRES WERE BALANCED, STEERING GEAR BOX WAS ADJUSTED, NEW TIRES WERE INSTALLED BUT THE PROBLEM WAS NOT SOLVED. *YH
WHILE DRIVING BETWEEN 65 AND 75 MPH T VEHICLE WOULD START VIBRATING. DEALER COULD NOT FIND OUT WHERE VIBRATION WAS COMING FROM. THEY BELIEVED IT WAS MANUFACTURER'S FRAUD. *AK
WHEN DRIVING FRONT END BOUNCES UP AND DOWN/ UP AND DOWN. CONSUMER HAS TO SLOW DOWN TO KEEP CONTROL. CONSUMER STATED IT WAS FRONT END, MAY BE POOR SHARKS. *AK
WHILE DRIVING AND WHEN MAKING A RIGHT OR A LEFT HAND TURN CONSUMER HAS NOTICED A VERY LOUD KNOCKING NOISE WHEN TURNING. CONSUMER HAS CONTACTED DEALER. *AK SWAY BAR REPAIRED. MOUNTS, BUSHINGS, BOLTS AND SPRINGS WERE MISSING. STEERING WAS LOST TWICE. THE DEALER HAD TRIED TO REPAIR BUT THE PROBLEM STILL CONTINUED. *YH
WHILE DRIVING AT ANY SPEED CONSUMER NOTICED VIBRATION IN FRONT END. VIBRATION CAN WAS FELT IN STEERING WHEEL. CONSUMER HAS CONTACTED DEALER, DEALER WAS UNABLE TO DETERMINE CAUSE OF PROBLEM. *AK CONSUMER ALSO STATES WHEN HE TURNS THE VEHICLE, STEERING DOES NOT RESPOND, CONSUMER WAS ADVISED BY DEALERSHIP THAT THIS IS A NORMAL CHARACTERISTIC OF VEHICLE, CONSUMER STATES SWAYBAR WAS ON UPSIDE DOWN, MOUNTS WERE MISSING OR EITHER LOOSE, AS WELL AS SPRINGS WERE BACKWARDS, CONSUMER STATES DEALERSHIP IS SHIPPING VEHICLE TO ANOTHER STATE TO HAVE IT FIXED, CONSUMER STATES HE ALSO HAD TIRES REPLACED, CONSUMER IS ALSO EXPERIENCING BRAKING DIFFICULTY. *JB
WHILE DRIVING FRONT END OF VEHICLE LIFTS UP AND DOWN. PROBLEM BECOMES MORE PRONOUNCED WHEN VEHICLE IS DRIVEN AT HIGH SPEEDS. *AK THE VEHICLE'S PORPOISING UP AND DOWN WAS CAUSED POSSIBLY BY INADEQUATE SHOCKS. *YH
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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