2012 Ford Fusion Interior & seats Problems

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds and making a left turn, the driver's side door unexpectedly opened. The contact stated that the door ajar warning light was illuminated. The failure became a recurring failure. The contact had taken the vehicle to a local dealer where it was diagnosed, and determined that the door latch needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The contact informed the dealer of the recall and was informed that the VIN was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 124,000.

NHTSA ID

11730008

Incident

Feb 3, 2026

Mileage

124,000 mi

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, the driver's side door failed to open using the interior door handle. The vehicle was taken to the dealer where it was diagnosed and determined that the driver’s side interior door handle needed to be replaced. The vehicle was repaired but the failure reoccurred three years later. The contact stated that on the second occasion, the driver’s and front passenger’s side windows were rolled down and the door was opened using both outside door handles. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,945.

NHTSA ID

11617905

Incident

Apr 12, 2024

Mileage

116,945 mi

The contact owns a Safety 1st Car Seat, Model Number: IC261BLBH, Model Type: Onboard 35 LT, Manufactured Date: April 19, 2022. The car seat was being utilized in a 2012 Ford Fusion when the contact noticed that the latches of the lower anchor had failed and were not securing the base of the car seat after several attempts. The child was in the car seat at the time of the failure. The manufacturer was not notified of the failure. The car seat was not replaced.

NHTSA ID

11511085

Incident

Mar 2, 2023

The contact owns a 2012 Ford Fusion. The contact stated while her passenger was attempting to open the front passenger’s side door, the door would not open. The passenger rolled the window down and open the door using the exterior door handle. The contact also noticed that while attempting to lock the vehicle, the vehicle failed to lock securely. The vehicle was taken to the dealer and the door handle and the latch inside the vehicle were replaced; however, the failure reoccurred. The manufacturer was contacted and notified of the failure. The manufacturer was aware of the failure but offered no assistance. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 140,000. The contact stated that the dealer had mentioned that they have replaced several door handles due to faulty plastic parts. The handle was replaced again for a second time and paid for by the contact.

NHTSA ID

11495690

Incident

Nov 30, 2022

Mileage

140,000 mi

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle and after closing the front driver’s side door, the door lock failed to automatically lock and secured the door. The driver indicated that the door had to be manually locked in order to be secured. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 31,000.

NHTSA ID

11478350

Incident

Aug 1, 2022

Mileage

31,000 mi

The contact owns a 2012 Ford Fusion. The contact stated while attempting to exit the vehicle through the front driver’s side door, the door handle fractured. The contact was able to use the remaining part of the door handle to exit the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 31,000. The VIN was invalid.

NHTSA ID

11474984

Incident

Jul 8, 2022

Mileage

31,000 mi

The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, she attempted to open the front driver’s side door but it failed to open. The contact stated no warning light was illuminated. The contact stated that she opened the front driver’s side window and was able to reach the door handle to open the door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door latch to be replaced. The vehicle was repaired but continued to experience the failure with the driver’s side and both the front and rear passenger’s side door latches. The contact took the vehicle back to local dealer and had all 3 door latches replaced. The vehicle was repaired but experienced the failure for a third time on the front driver side door latch. The contact took the vehicle back to local dealer and had the front driver’s side door latch repaired. The vehicle was repaired but the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 35,000.

NHTSA ID

11460632

Incident

Jun 23, 2016

Mileage

35,000 mi

My car has a very hard time shifting when I go to take off, I have not been in a wreck because of it yet but when it does shift it shifts very hard I’m afraid to even pull onto a busy road I’m worried one day it will just not shift and I’ll cause a crash.

NHTSA ID

11445993

Incident

Jan 3, 2022

The driver side door handle suddenly failed to open the door from the interior. In order to exit the vehicle, the window has to be rolled down and the external handle needs to be utilized

NHTSA ID

11437133

Incident

Oct 25, 2020

Driver side door handle from interior failed and no longer works. Live in South Florida and believe heat caused plastic component to break. Unable to exit vehicle unless use 2 hands...one to pull back on locking mechanism and other hand on door handle. Internet search shows common issue with 2006-2012 Ford Fusion models. Many state they roll down window and pull exterior door handle to exit vehicle. Seems like safety hazard if one needs to exit vehicle in a hurry.

NHTSA ID

11421124

Incident

Jun 1, 2021

Passenger side door openned while driving. Passenger could have been exposed. Vehicle next to car could have been damaged. The vehicle is being taken to the dealer for another safety recall.

NHTSA ID

11419737

Incident

Jun 3, 2021

My driver's side door would not open from the inside, I would have to have someone let me out from the outside. This is very dangerous and if I had not been in a safe spot to exit the car it could have been bad. There was no warning or damage to the car leading up to this. My mechanic said that he has had at least 3 other Ford fusions come in with the same problem. I have another friend who had the same issue with her Ford fusion and the dealer said that there was not a recall so there was nothing they could do.

NHTSA ID

11417441

Incident

May 15, 2021

HEATED DRIVERS SEAT GOT TOO HOT TO SIT IN AND NOW THE HEATING ELEMENT IS NOT WORKING THE SWITCH WILL COME ON FOR A FEW SECOND THEN SHUT OFF. THE FIX IS $600 REPLACING ELEMENTS ACCORDING TO THE MECHANIC "THIS IS VERY COMMON PROBLEM WITH THIS VEHICLE" THE HEATING UP OF THE SEAT WAS A HUGE CONCERN BUT NOW SEAT DOES NOT HEAT . PLEASE HELP

NHTSA ID

11403246

Incident

Dec 7, 2020

Mileage

96,590 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR HANDLE FRACTURED WITHOUT WARNING TWICE WITHIN 5 MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DRIVER'S SIDE FRONT AND REAR DOOR HANDLES WERE INSPECTED AND REPLACED. DUVAL FORD (1616 CASSAT AVE, JACKSONVILLE, FL 32210, (888) 363-9533) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

NHTSA ID

11398502

Incident

Nov 24, 2020

Mileage

40,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR WOULD NOT REMAIN CLOSED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. VEHICLE WAS REPAIRED. THE LOCAL DEALER ALAN VIGIL FORD LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 158,000. THE VIN WAS NOT AVAILABLE.*DT CONSUMER STATED DOOR LATCH WAS REPLACED.*JB

NHTSA ID

11386365

Incident

Dec 31, 2020

Mileage

158,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT DOOR HANDLE FAILED TO UNLOCK THE VEHICLE FROM OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT OVER TIME, THE DRIVER'S SIDE AND PASSENGER'S SIDE REAR OUTER DOOR HANDLES ALSO EXPERIENCED SIMILAR FAILURES. THE VEHICLE WAS FIRST TAKEN TO CHINO HILLS FORD (4480 CHINO HILLS PKWY, CHINO, CA 91710) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A DIAGNOSTIC FEE TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT DECLINED TO PAY TO HAVE THE VEHICLE DIAGNOSED. THE FAILURE WORSENED AND FORD OF UPLAND (555 W FOOTHILL BLVD, UPLAND, CA 91786) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND A COST WOULD BE ASSESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

NHTSA ID

11323643

Incident

May 1, 2018

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES ON ALL THE DOORS WERE NOT OEPRATING PROPERLY. THE CONTACT OPENED THE DOORS BY ROLLING DOWN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE FORD STORE MORGAN HILL (408-782-8201, LOCATED AT 17045 CONDIT RD, MORGAN HILL, CA 95037) WHERE THE LATCHES AND THE WIRING WERE REPLACED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO RECOMMENDED A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ID

11255098

Incident

Sep 12, 2017

Mileage

60,000 mi

THE DRIVER SEAT, WHEN I TURN ON THE HEATED SEAT IT GETS SO HOT IT BURNS YOU.

NHTSA ID

11220267

Incident

Feb 10, 2019

Mileage

55,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE TRUNK OPENED AND THE TRUNK WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,458.

NHTSA ID

11183405

Incident

Feb 27, 2019

Mileage

114,458 mi

IN 2017, MY PASSENGER SEAT WARMER QUIT WORKING AND IN 2018, MY DRIVERS SIDE SEAT WARMER STOPPED WORKING. BOTH ACT THE SAME. WHEN THE SWITCH IS PRESSED TO ACTIVATE THE HEATER, THE LIGHT IS ON FOR ~3 SECONDS AND THEN IT GOES OFF. THE SEAT DOES NOT HEAT.

NHTSA ID

11151460

Incident

Oct 1, 2017

Mileage

100,000 mi

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO BEING UNABLE TO UNLOCK DOORS WHILE INSIDE THE VEHICLE. *LD THE CONSUMER STATED THE DOORS COULD ONLY BE UNLOCKED FROM THE OUTSIDE HANDLES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

NHTSA ID

11119188

Incident

Jul 20, 2018

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT ALL THE DOOR HANDLES FAILED TO OPEN THE DOORS FROM INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE WINDOWS NEEDED TO BE OPENED IN ORDER TO OPEN THE DOORS FROM THE EXTERIOR HANDLES. THE CONTACT CALLED FUTURE FORD OF CLOVIS AT 559-862-1570 (920 W SHAW AVE, CLOVIS, CA 93612) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11097586

Incident

Mar 3, 2018

TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON EXITING THE VEHICLE, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MCCARTHY FORD OF NORTH RIVERSIDE (2100 HARLEM AVE, NORTH RIVERSIDE, IL 60546, (708) 422-7000) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

NHTSA ID

11088650

Incident

Sep 13, 2017

Mileage

52,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 13 MPH, THE DRIVER'S SIDE DOOR LATCH FRACTURED AND THE DOOR SWUNG OPEN. THE DEALER REPLACED THE DOOR LATCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10970512

Incident

Feb 4, 2017

Mileage

38,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKING THE VEHICLE, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED AND FAILED TO LATCH CLOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 52,000.

NHTSA ID

10957229

Incident

Feb 3, 2017

Mileage

52,000 mi