Owner-reported complaints naming the seat belt system, filed with NHTSA
Data refreshed
Reports naming seat belts, buckles, retractors and pretensioners. Every record below is an owner-reported complaint about the 2012 Ford Fusion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE DRIVERS SIDE SEAT BELT ALL OF A SUDDEN STOP WORKING WHEN I GOT OUT OF THE CAR ONE DAY. WHEN I RETURNED TO THE CAR AFTER AN HOUR, THE BELT WOULDN'T LATCH. NOTHING WAS DROPPED IN THE LATCH, THE CAR WAS STATIONARY, NEVER BEEN IN AN ACCIDENT WITH A PERSON IN THE VEHICLE. ALL OTHER PARTS AND ALL OTHER SEAT BELTS WORK.
I HAVE BEEN HAVING ELECTRICAL PROBLEMS SINCE I PURCHASED THE CAR IN 2012. CURRENTLY, MY HORN DOES NOT WORK AS WELL AS OTHER ELECTRICAL COMPONENTS OF MY CAR. ANOTHER EXAMPLE, WOULD BE MY SEAT BELT, WHICH HAS BEEN AN ONGOING ISSUE.THE SERVICE PROVIDER AT FORD TOLD ME TO LET MY CAR RUN A LITTLE,. AND THEN IT WOULD WORK. SO FAR, STILL HAVING THE SAME ISSUE. AT THIS TIME, WITH MY HORN NOT WORKING, IT IS A SAFETY ISSUE, AS I HAVE ALMOST GOTTEN INTO 3 ACCIDENTS THUS FAR, I HAVE CONTACTED THE FORD CEO AND KAREN JOHNSON, ANOTHER EXECUTIVE OF FORD AND HAVE NOT HEARD ANYTHING FROM EITHER ONE OF THEM. I NEED MY CAR FIXED AS ALL THESE ISSUES ARE SAFETY RELATED AND EACH DAY THAT I DRIVE WITH THE CONCERNS, PUT MYSELF AND MY FAMILY IN DANGER.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ADVANCE TRAK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LIBERTY FORD SOLON (32811 AURORA RD, SOLON, OH) WHERE IT WAS DIAGNOSED THAT THE RCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT, DUE TO THE DATE THE VEHICLE WAS MANUFACTURED, THE VIN WOULD NOT BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 85,300.
HIT A DEER CAUSING $6600 DAMAGE TO THE FRONT END OF THE CAR. THE AIR BAGS NEVER DEPLOYED. WAS TRAVELING ON A COUNTY HIGHWAY K TRAVELING ABOUT 35 MPH. REPORTED INCIDENT TO THE WAUKESHA COUNTY SHERIFF DEPARTMENT IN WISCONSIN .REPAIRS OCCURRED AT MERTON AUTO BODY SHOP IN MERTON WI.
THE DRIVERS SEAT SEATBELT DOES NOT WANT TO STAY BUCKLED.
I WAS UNABLE TO FASTEN THE DRIVER'S SIDE SEAT BELT. DROVE STRAIGHT TO THE FORD DEALERSHIP. FORD REPLACED SEAT BELT BUCKLE. *TR
I WAS WEARING MY SEAT BELT HIT HEAD ON DRIVER FRONT BY ANOTHER DRIVER GOING APPROX 45MPH, CLEAR CONDITIONS. COLLISION FORCED OFF ROAD AND I HIT PARKED SUV WITH MY FRONT PASSENGER FRONT. NO AIRBAG DEPLOYMENT OCCURRED DURING EITHER HIT, SELF BELT DID NOT LOCK, I WAS FORCED UPWARD HITTING MY HEAD ON INSIDE ROOF HANDLE ABOVE DRIVER DOOR, THEN THROWN FORWARD HITTING MY CHIN ON STEERING WHEEL. I WAS KNOCK UNCONSCIOUS FOR 3-4 MINUTES, FRACTURED FRONT TOOTH, DISLOCATED JAW, SUFFERED OPTIC NERVE INJURY, CONCUSSION, BACK AND NECK INJURIES. I WAS TRANSPORTED TO THE HOSPITAL. THE INITIAL BODY SHOP REPORT DID INDICATE THE AIR BAG MODULES HAD TO REPLACED. THE VEHICLE WAS TOTALED AFTER IT WAS DETERMINED THE REPAIRS COST MORE THAN THE VEHICLE WAS WORTH. DAMAGE INCLUDE ENTIRE FRONT END, HOOD, BROKEN, WINDSHIELD, RADIATOR, ENGINE, UNDERBODY, DRIVER DOOR, REAR DOOR REAR BUMPER AND ROOF. AIR BAGS WERE STILL INTACT. PICTURES WERE TAKEN AT ACCIDENT SCENE, TOWING FACILITY AND AT SALVAGE YARD. I STILL SUFFER FROM THE INJURIES AND AM CURRENTLY ON SSI UNABLE TO WORK. *TR
2012 FORD FUSION INVOLVED IN AN ACCIDENT. SEVERE DAMAGE TO VEHICLE ON PASSENGER SIDE. THE FRONT SEAT BELTS DID NOT LOCK AND THE FRONT PASSENGER AND THE DRIVER WERE THROWN IN THE CABIN. IN ADDITION, ACCORDING TO BODY REPAIR SHOP AND INSURANCE ADJUSTERS, IMPACT WAS AT THE LOCATION OF THE SENSOR FOR SIDE CURTAIN AIRBAGS. HOWEVER, THE AIRBAGS DID NOT DEPLOY. IN FACT, BRACKET FOR AIR BAG SENSOR WAS BROKEN, BUT IT COULD NOT BE DETERMINED WHETHER THE BRACKET WAS BROKEN PRIOR TO THE ACCIDENT OR UPON IMPACT. REAR PASSENGER RECEIVED A SEVERE HEAD INJURY. FORD MOTOR COMPANY HAS INSTRUCTED ME TO TAKE VEHICLE IN TO A DEALER AND HAVE THE RESTRAINT CONTROL MODULE ("RCM") REPLACED AND TO SEND THE ORIGINAL TO THE COMPANY FOR ANALYSIS. THEY ARE PAYING FOR THIS. FURTHER RESEARCH INDICATES THAT THERE IS A RECALL FOR FORD FIESTAS RELATED TO THE PROGRAMMING OF THE RCM AND ITS FAILURE TO DEPLOY AIRBAGS THAT COULD LEAD TO INJURIES TO A REAR PASSENGER. THIS SOUNDS VERY SIMILAR, AND MAY WARRANT AN INVESTIGATION TO SEE IF THAT RECALL SHOULD BE EXPANDED TO OTHER FORD VEHICLES. UNFORTUNATELY, ONE WOULD ONLY KNOW OF THE FAILURE IF THERE IS AN ACCIDENT. *TR UPDATED 3/27/13 *CN UPDATED 05/09/2013 *JS
THE HEAD RESTS/RESTRAINTS OF THIS VEHICLE PROTRUDE FORWARD IN AN UNNATURAL WAY AND FORCE A PERSON'S HEAD FORWARD IN AN UNNATURAL POSITION. THIS IS CAUSING PINCHED NERVES IN MY NECK RESULTING IN TINGLING IN MY FEET WHEN I AM DRIVING. I HAVE RESEARCHED THIS ONLINE, AND HUNDREDS OF OTHER PEOPLE (MAYBE MORE) ARE COMPLAINING OF THE SAME PROBLEM WITH THE HEAD RESTS/RESTRAINTS, RESULTING IN VARIOUS PHYSICAL PROBLEMS FOR THOSE PEOPLE, INCLUDING BACKACHES, NECK ACHES, AND HEADACHES. NOT ALL FORDS HAVE THIS PROTRUDING HEAD REST, BUT A NUMBER OF THEM DO. I HAVE SEEN A LOT OF COMPLAINTS ON THE FOCUS AND EDGE AS WELL. I HAVE LOOKED AT OTHER MAKES BY OTHER COMPANIES, AND THEY DON'T HAVE THESE PROTRUDING HEADRESTS/RESTRAINTS. *TT
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .