2014 Ford Fusion Suspension Problems

One day the car was fine, next morning went to start car and was greeted by multiple failure warnings - Adaptive Cruise Control Not Available, Service AdvanceTrac, Steering Assist Fault Service Required, and Hill Start Assist Not Available. Efforts to restart without errors failed. Power Steering lost and unable to turn the wheel without great effort. Parked car and towed to dealer, Failure of Electronic Rack and Pinion Steering per the dealership at a cost of $2500 - $3000. Car Donated to Charity. Concern in submitting is a record of other recent failures of this year, make and model failing in much more dangerous situation than mine but appears that this part has reached its useful life without identification from Ford of the likelihood of failure on these older cars.

NHTSA ID

11714072

Incident

Jan 19, 2026

transmission fluid leaks through the left side axel. when filled several times and changed the axel and the seal, it continued to leak. I checked it in with a transmission shop and they said to me that many fusions have been leaking and they will try to change the pushing inside the cup.

NHTSA ID

11691625

Incident

Sep 25, 2025

Was driving at about 45mph on [XXX] on [XXX] and there was a lower control arm failure on the front passenger side of vehicle. Caused the vehicle to be inoperable. I was able to have someone pull me out of the way to not impeded traffic with the car in neutral but was unable to do much with it. It was late at night so I was unable to really access the damage. My wife had our insurance tow the vehicle to my home a few hours ago on [XXX] and it appears the lower control arm is gone, the axle has detached from the wheel (axle still hanging from bottom of car), pretty bad damage to the inner wheel well, passenger fender, and minor damage to the front bumper and passenger side skirt. I had read there was a recall on this vehicle online and wanted to find out more about my options. The car has just shy of 100k miles and is a daily driver. So I am stuck in a bad potisition with this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11688272

Incident

Sep 17, 2025

Power steering rack and pinion

NHTSA ID

11656669

Incident

Feb 1, 2025

I WENT TO HAVE MY CAR INSPECTED AND IT PASSED BUT THEY GAVE ME A FORM WITH 4 RECALLS I NEED TO HAVE REPAIRED AT NO CHARGE ASAP PLEASE

NHTSA ID

11416276

Incident

May 4, 2021

MY CAR CONTINUES TO SHIMMY AND SWAY WHEN DRIVING AT SPEEDS OVER 40 MPH AS IF I NEED AN ALIGNMENT. I HAVE CHANGED THE SWAY BAR LINKS, WHEEL BEARINGS HAD AN ALIGMENT AND PURCHASED NEW TIRES. EVERY THING DONE WAS RECOMMENDED BY JBA GLENBURNIE, WHERE I PURCHASED THE CAR IN APRIL OF 2019. I HAVE TAKEN IT TO MR. TIRE, FIRESTONE AND THE DEALER AND NO ONE CAN SEEM TO TELL ME WHAT THIS ISSUE IS. THIS VEHICLE IS NOT SAFE WITH THE ISSUES I AM HAVING. THE ONLY OTHER THING LEFT TO CHANGE IS THE UPPER AND LOWER CONTROL ARMS BUT FIRST I HAVE TO REPLACE THE FUEL SYSTEM. FOR SOME STRANGE REASON I DONT THINK ITS IN THE SUSPENSION I BELEIVE IT IS IN THE POWER STEERING COMPONETS OF THE VEHICLE. THIS REALLY HAS ME PUZZLED AND I FEEL LIKE IM BUILDING A NEW CAR

NHTSA ID

11311659

Incident

May 13, 2019

Mileage

89,000 mi

'TAKATA RECALL' I HAVE A 2014 FORD FUSION.ONE DAY WHILE DRIVING SERVICE ADVANCE TRAC AND POWER STEERING FAILURE WARNING COME ON AND MY STEERING WHEEL TIGHTEN UP ALMOST CAUSING ME TO CRASH I TOOK MY VEHICLE TO THE SHOP AND THEY TOLD ME THAT THIS OROBLEM HAPPENTO A LOT OF FORD VEHICLES AND THAT IT WOULD COST ME 2600 DOLLARS TO FIX I WAS IN TOTAL DISBELIEF BECAUSE I CAN'T AFFORD THAT WHEN REACHING OUT TO FORD THEY WEREN'T ANY HELP AS WELL THEY STATED THAT BEING THAT I WAS OUT OF MY WARRANTY THERE'S NOTHING THEY CAN DO I'M UNABLE TO DRIVE MY CAR NOW GET MY KIDS TO SCHOOL OR EVEN GO TO WORK BECAUSE OF THIS ISSUE

NHTSA ID

11255428

Incident

Aug 13, 2019

Mileage

22,100 mi

I HAVEN'T EVEN HAD MY CAR A WHOLE YEAR YET AND I HAVE ALREADY REPLACED A TRANSMISSION AND NOW HAVING TO DO THE STEERING WHEEL/BEARING/HUB ASSEMBLY I THOUGHT FORD WAS OKAY UNTIL NOW I'VE SPENT SO MUCH MONEY TRYING TO REPAIR THIS CAR.

NHTSA ID

11123580

Incident

Apr 25, 2018

Mileage

90,000 mi

I HAVE 24391 MILES ON MY CAR AND I WAS TOLD I NEED NEW SHOCKS IN THE REAR OF THE VEHICLE. I HAVE NEVER REPLACED BACK SHOCKS ON A CAR WITH THAT LITTLE BIT OF MILEAGE. THIS SHOULD BE A RECALL NOW FORD WANTS ME TO PAY 435.00 FOR THIS REALLY? FIRST TIME I HAVE OWNED A FORD. BUT WILL NOT BE PURCHASING ONE EVER AGAIN IF I HAVE TO PAY FOR NEW REAR SHOCKS.

NHTSA ID

11100517

Incident

Mar 12, 2018

Mileage

24,391 mi

TAKATA RECALL - AS MY HUSBAND WAS DRIVING THE VEHICLE SPECIFICALLY TURNING OUT OF THE GAS STATION INTO THE TRAFFIC, HE WAS UNABLE TO CONTROL THE STEERING WHEEL RESULTING IN AN ACCIDENT.

NHTSA ID

11043330

Incident

Oct 13, 2017

Mileage

990,878 mi

WHEN DRIVING, WARNING LIGHTS CAME ON AND SAID THAT STEERING ASSIST FAILURE PULL OVER SAFELY. THE POWER STEERING CLEARLY WENT OUT AND THE WHEEL WAS SIGNIFICANTLY HEAVIER. LUCKILY I HAD ENOUGH SPACE ON THE ROAD, AND THE STRENGTH TO MOVE THE WHEEL. AFTER DOING SO, I TURNED THE CAR OFF THEN BACK ON TO SEE IF IT WOULD CLEAR, THEN IT SAID THE SERVICE ADVANCETRAC, AND STEERING LOSS STOP SAFELY TWICE AS IT STARTS UP, AND NO POWER STEERING. VEHICLE IS AT IN THE 83,000 MILES ROUND ABOUT. WAITING FOR MY APPOINTMENT AT FORD TO RUN A $150 DIAGNOSTIC SO THE CAN TELL ME THE EPAS IS OUT WHICH I WAS READING ABOUT IN THE MANUAL, WHEN I WAS LOOK FOR THE POWER STEERING FLUID WHICH I WAS LOOKING FOR DURING THE ONSET OF THE PROBLEM TO CHECK, AND COULDN'T FIND. VEHICLE WAS IN MOTION, TURNING ON A BEND IN THE HIGH WAY. SPEED WAS ROUGHLY 30 MPH. ON A SEPARATE NOTE, THE RIGHT SUSPENSION/SPRING THING, MAKES A CLINKING SOUND AT SLOW SPEEDS WHEN TURNING OR TUNING THE WHEEL. HAS BEEN HAPPENING FOR ABOUT 6 MONTHS BEFORE I FIGURED OUT THE SOURCE OF THE NOISE. I HAVEN'T BROUGHT IT UP TO FORD SERVICE DEPT YET.

NHTSA ID

11023389

Incident

Sep 9, 2017

Mileage

83,000 mi

"NEW RACK AND PINION SYSTEM ORDERED FOR VEHICLE. SCHEDULED MAINTENANCE TO INSTALL NEW FORD FUSION STEERING GEAR RACK PINION IS SET TO TAKE PLACE AT RIVER TOWN FORD COLUMBUS,GA ON THE DATE OF 21 JAN 2017. CURRENT HEALTH REPORT WAS DONE 10 JAN. 2017. CUSTOMER WAS INFORMED ON 7 JAN. 2017 THAT THE CAR IS STILL SAFE TO DRIVE AFTER THE DEALER'S DIAGNOSES. AFTER A WEEK AND AFTER THE CUSTOMER SCHEDULED APPOINTMENT DATE, 7 JAN 2017, FOR INITIAL DIAGNOSES MORE FAILURES OCCURRED; ON THE DATE OF 14 JAN 2017, DRIVING WITH THE FAULTY FORD FUSION STEERING GEAR RACK PINION STILL INSTALLED HAS CAUSED FURTHER MALFUNCTION OF THE TRACTION CONTROL, IT FAILS TO TURN ON, AND THE FORWARD COLLISION WARNING SYSTEM HAS ALSO FAILED. THE CUSTOMER FEARS THAT THE MALFUNCTIONING OF THE TRACTION CONTROL SYSTEM WILL BE USED TO PLACE FAULT ON THE CUSTOMER FOR THE FAILURE OF THE 2014 FORD FUSION STEERING GEAR RACK PINION EVEN THOUGH THE CAR IS STILL UNDER WARRANTY AT 31991 MILES. SAFETY FEATURES TRACTION CONTROL AND COLLISION WARNING SYSTEM FAILURE INDICATES THE FORD FUSION STEERING GEAR RACK PINION MAYBE FAULTY AFTER 30,000 PLUS MILES; THIS IS A ROAD SAFETY ISSUE AND THE FAILURE OF THE FORD FUSION STEERING GEAR RACK PINION PLACES THE VEHICLE OUT OF COMPLIANCE WITH 571.126 STANDARD NO. 126; ELECTRONIC STABILITY CONTROL SYSTEMS FOR LIGHT VEHICLES ("NHTSA 33-12" STANDARDS (HTTPS://WWW.GPO.GOV/FDSYS/PKG/FR-2015-06-23/PDF/2015-14127.PDF) ). SUGGEST RECALL OR FURTHER TESTING OF MALFUNCTIONING FORD FUSION STEERING GEAR RACK PINION, PART HANDLES STEERING AND CONTROL OVER THE VEHICLE BY OPERATING OCCUPANT OF THE VEHICLE." "CUSTOMER REPORTS TRACTION CONTROL AND COLLISION WARNING SYSTEM FAILED ON THE 14 JAN 2017 WHILE DRIVING ON HWY 280 AT 70MPH. THE CUSTOMER ALSO STATED DURING THE TIME OF FAILURE THE STEERING FELT AWKWARD AND KEPT LOCKING WHILE TURNING THE STEERING WHEEL." *TR

NHTSA ID

10945380

Incident

Jan 14, 2017

Mileage

31,890 mi

"SUSPENSION KNOCK WHILE TURNING THE WHEEL; THE WHEELS STICKS DURING SHARP TURN INS TO THE LEFT AND RIGHT WHILE IN MOTION." "THE KNOCK IS ALSO HAPPENING WHILE THE CAR IS STATIONARY TURNING THE WHEELS TO EITHER SIDE LEFT OR RIGHT; THE WHEELS STICK." "AT HIGHWAY SPEEDS THE SOUND CAN NOT BE HEARD BUT THE CAR DOES HANDLE ODDLY AS A RESULT FROM THE SUSPENSION ISSUES." "AT LOW SPEEDS THE SOUND CAN BE HEARD WHEN TRUING THE WHEEL ALL THE WAY TO THE LEFT AND RIGHT, THE WHEELS WILL STICK DURING THIS PROCESS." "ALSO, THE STEERING IS LOOSE AND HAS SOME PLAY; STABILITY CONTROL MAY NEED TO BE INSPECTED DUE TO THE ODD DRIVING HABITS AT LOW TO HIGHWAY SPEEDS. THIS ALL TOOK PLACE TODAY 6 JAN 2017, DUE TO THE CUSTOMERS FEAR THE VEHICLE WAS UNSAFE, IT WAS INSPECTED BY A NEAR BY MECHANIC "TIRE ENGINEERS" THE CAR IS AT 31,200+ MILES AND HAVING MECHANICAL ISSUES WITH THE SUSPENSION. "THIS IS ONE OF MANY TIMES THE CAR HAS HAD A "FRONT END SUSPENSION ISSUE"; ATTEMPTS TO FIX THE VEHICLE AT A DEALER (OPELIKA FORD) HAVE ENDED IN FAILURE TO PROVIDE WARRANTY PARTS TO REPLACE FAULTY PARTS IN THE PAST. SINCE OPELIKA FORD DID NOT INSPECT THE VEHICLE, 2014 FORD FUSION AWD SEDAN, ON 6 JAN 2017 AN APPOINT WAS MADE FOR 11 JAN 2017 TO INSPECT THE VEHICLE AT THAT DEALER, NO WALK-INS ALLOWED; UNCLEAR IF THE CAR WAS SAFE THE CUSTOMER DROVE THE VEHICLE TO ANOTHER DEALER IN COLUMBUS, GA. ANOTHER APPOINTMENT WAS SET FOR SATURDAY 7 JAN 2017 TO DIAGNOSES SUSPENSION ISSUES. THERE IS A 36,000 MILES MANUFACTURE WARRANTY. THIS ISSUE HAS BEEN ON GOING WITH NO RESOLUTION BUT A BACK AND FORTH BETWEEN THE DEALER (OPELIKA FORD) AND CUSTOMER'S HOME, PLACING 40 MILES TO DRIVE TO THE DEALER AND FROM DEALER'S LOCATION, AS A RESULT THE MECHANICAL ISSUES HAVE WORSEN." "THE DRIVE IS PLACING THE CAR OUT OF MANUFACTURERS WARRANTY SOON." "PART COST ASSESSMENT IS $2226.37 TO REPLACE IF OUT OF WARRANTY."

NHTSA ID

10940250

Incident

Jan 6, 2017

Mileage

31,200 mi

BALL JOINT/FRONT LEFT LOWER CONTROL ARM DEFECT @ 51,000 MILES CAUSED VEHICLE TO FAIL STATE INSPECTION. CONFIRMED BY INDEPENDENT MECHANIC AND FORD DEALER. POTENTIALLY DANGEROUS DEFECT IN STATES WHERE THERE IS NO ANNUAL INSPECTION REQUIREMENT. REPLACEMENT PART IS ON BACKORDER POSSIBLY INDICATING HIGHER THAN EXPECTED FAILURES.

NHTSA ID

10823249

Incident

Jan 29, 2016

Mileage

51,000 mi

DIFFICULT TO CONTROL AT HIGHWAY SPEEDS; THE CAR SEEMS TO WOBBLE/OVER CORRECT FREQUENTLY. THE CAR IS DIFFICULT TO KEEP BETWEEN THE LINES WHEN IT ENCOUNTERS EVEN MINOR BUMPS IN THE ROAD. I'VE BROUGHT THESE CONCERNS TO FORD AND HAVE BEEN MET WITH HIGHLY ANTAGONISTIC RESPONSES. FORD NEGLECTS TO ACKNOWLEDGE THE ISSUE AND TOLD ME THEY TEST DROVE THE CAR AND WERE UNABLE TO REPLICATE THE ISSUE. I DON'T FEEL SAFE DRIVING MY NEW CAR ON THE HIGHWAY. PLEASE HELP!

NHTSA ID

10779539

Incident

Jan 1, 2015

Mileage

5,000 mi

ON 7/7/15 WHILE ON THE 99 GRAND-PARKWAY FREEWAY MY FORD FUSION SUDDENLY STARTED DRIFTING AND WASN'T ALLOWING ME TO TURN BACK IN THE LANE CAUSING MY CAR TO SPIN OUT AND LOSE CONTROL AND CRASH INTO A BARRIER. SHORTLY AFTER I FILED A CLAIM WITH MY INSURANCE AND WITH FORD CUSTOMER SERVICE ON 7/11/15 CLAIMING THE POWER STEERING WENT OUT AND A MECHANICAL FAILURE. FORD MOTOR MENTIONED THE GENERAL COUNSEL WOULD REACH OUT IN 15 BUSINESS DAYS AND THERE WERE NO CURRENT RECALLS ON FILE. HOWEVER, SHORTLY AFTER I FILED THAT COMPLAINT FORD SENT A VEHICLE RECALL REGARDING POWER STEERING CORROSION (INTERESTING TIMING). I HAVE ESCALATED MULTIPLE TIMES TO CUSTOMER SERVICE AND CUSTOMER RELATIONS AND STILL NO LUCK OR CLARIFICATION OF WHY I HAVE NOT RECEIVED A LETTER FROM GENERAL COUNSEL.

NHTSA ID

10745177

Incident

Jul 7, 2015

Mileage

18,000 mi

FRIDAY, NOVEMBER 14, 2014, I WAS GOING BETWEEN 25 AND 35 MILES PER HOUR WHEN I SIDE SWIPED A CURB ON THE DRIVER'S SIDE. THE CONTROL ARM ON THE FRONT DRIVERS? SIDE BROKE INTO. THERE WAS A ABOUT A SIX (6) INCH ABRASION ON THE FRONT LEFT WHEEL EDGE AND THE TIRE AT FIRST GLANCE APPEARED UNDAMAGED. MY THOUGHT IS THAT THERE WAS A FLAW IN THE MANUFACTURE OF THE CONTROL ARM. THE CAR IS CURRENTLY AT FORD OF VENTURA, 3440 EAST MAIN STREET, VENTURA, CA. *TR

NHTSA ID

10659022

Incident

Nov 14, 2014

Mileage

21,600 mi

RAINING: THE HIGHEST SPEED SETTING WAS NOT FAST ENOUGH TO CLEAR THE WINDSHIELD I WAS DRIVING ON THE HIGHWAY, CITY AND HAD TO PULL OVER DUE TO THE HIGH SPEED FOR THE WIPER IS NO DIFFERENT THEN BEING ON LOW SPEED. VERY DANGEROUS. DEFINITELY NOT ENOUGH TO CLEAR THE WINDSHIELD IN MODERATE RAIN LET ALONE WHEN HEAVY RAIN WILL COME. FRONT END: EVERY TIME YOU TURN THE STEERING WHEEL I GET A CLUNKING NOISE AND YOU CAN FEEL IT IN THE GAS PEDAL. THIS HAS BEEN A ONGOING PROBLEM. *TR

NHTSA ID

10637873

Incident

Sep 20, 2014

Mileage

5,990 mi