2012 Ford Police Interceptor Utilit

During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which can be symptomatic of carbon monoxide exposure.Additionally, Ford provided 2,400 reports including owner complaints, warranty claims, dealer field reports, and legal claims, that involve 2,051 vehicles that may be connected to the exhaust odor issue.NHTSA's Vehicle Test and Research Center tested multiple vehicles, including complaint vehicles, during the investigation.ODI also conducted field inspections of complaint vehicles and crashes involving police units that occurred while the officers were on duty.When possible, data was collected to quantify carbon monoxide levels in the examined vehicles.Based on the information gathered to date, NHTSA upgraded this investigation to an Engineering Analysis (EA17-002).

TL* THE CONTACT OWNS A 2012 FORD EXPLORER POLICE INTERCEPTOR. WHILE OPERATING THE VEHICLE, THE CONTACT SMELLED EXHAUST FUMES INSIDE THE CABIN, WHICH MADE HIM DIZZY AND ILL. THE CONTACT USED A CARBON MONOXIDE MONITOR TO MEASURE THE AMOUNT OF CARBON MONOXIDE INSIDE THE VEHICLE. THE READING INDICATED 48 PARTS PER MILLION. THE VEHICLE WAS TAKEN TO THE DEALER (LUTHER FORD IN FARGO, NORTH DAKOTA) ON SEVERAL OCCASIONS, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT AN EXHAUST LEAK WAS PRESENT COMING FROM THE BACK SIDE OF THE ENGINE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE CRACKS IN THE FRONT AND REAR CATALYTIC CONVERTERS. THE CONVERTERS WERE REPLACED AND THE FAILURE WAS REMEDIED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

NHTSA ID

11011923

Incident

Feb 2, 2014

Mileage

65,000 mi

Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.

SUPERCEDES TSB 16-0165: SOME 2011-2015 EXPLORER VEHICLES MAY EXHIBIT AN EXHAUST ODOR IN THE VEHICLE WITH THE AUXILIARY CLIMATE CONTROL SYSTEM ON. CUSTOMERS MAY INDICATE THE ODOR SMELLS LIKE SULFUR, OR THAT EXHAUST ODORS ARE ENTERING THE VEHICLE CABIN. THIS CONDITION MAY BE WORSENED WHEN THE CLIMATE CONTROL SYSTEM IS IN RECIRCULATE MODE AND THE VEHICLE IS HEAVILY ACCELERATED FOR AN EXTENDED PERIOD. WHETHER AND TO WHAT EXTENT ANY CUSTOMER OR OCCUPANT OF A 2011-2015 EXPLORER VEHICLE EXPERIENCES THE EXHAUST ODOR WILL BE AFFECTED BY DRIVING HABITS, WEATHER AND INDIVIDUAL SENSITIVITIES. FOLLOW EACH AND EVERY STEP OF THE TSB SERVICE PROCEDURE IN PROCEDURE 1 TO IMPROVE THE CONDITION.