RoadVitals

2013 Ford Police Interceptor Utilit

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Mar 23, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Dec 2, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 12 NHTSA owner-reported complaints for the 2013 Ford Police Interceptor Utilit, most frequently naming the steering, brakes and driver assistance categories. 2 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 16 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Steering450.0%
  • Brakes112.5%
  • Driver assistance112.5%
  • Electrical112.5%
  • Exterior lighting112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V812000

FUEL SYSTEM, GASOLINE

Dec 2, 2015
868 units potentially affected
The defect: Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
The risk: A fuel leak in the presence of an ignition source may result in a fire.
The remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Ford Motor CompanyManufacturer number 13S04-S1View on NHTSA.gov
13V227000

FUEL SYSTEM, GASOLINE

May 31, 2013
390,783 units potentially affected
The defect: Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
The risk: A fuel leak in the presence of an ignition source may result in a fire.
The remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Ford Motor CompanyManufacturer number 13S04View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE16008ClosedPreliminary Evaluation

Ford Explorer Exhaust Odor

Opened Jul 1, 2016
Closed Sep 12, 2017

During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which can be symptomatic of carbon monoxide exposure.Additionally, Ford provided 2,400 reports including owner complaints, warranty claims, dealer field reports, and legal claims, that involve 2,051 vehicles that may be connected to the exhaust odor issue.NHTSA's Vehicle Test and Research Center tested multiple vehicles, including complaint vehicles, during the investigation.ODI also conducted field inspections of complaint vehicles and crashes involving police units that occurred while the officers were on duty.When possible, data was collected to quantify carbon monoxide levels in the examined vehicles.Based on the information gathered to date, NHTSA upgraded this investigation to an Engineering Analysis (EA17-002).

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 12
ElectricalSteering
Filed Mar 23, 2019

VEHICLE LOSES ALL STEERING CONTROL WHILE DRIVING AT SPEED. NEARLY CAUSED A HEAD-ON CRASH.

NHTSA ID
11191071
Incident
Mar 23, 2019
Mileage
126,700 mi
Filed Mar 15, 2019

CATALYTIC CONVERTERS FAILED AT 62,494 MILES

NHTSA ID
11187032
Incident
Oct 24, 2018
Mileage
62,494 mi
Filed Mar 15, 2019

CATALYTIC CONVERTERS FAILED AT 92,937

NHTSA ID
11187031
Incident
Aug 31, 2018
Mileage
92,937 mi
Filed Mar 15, 2019

CATALYTIC CONVERTER FAILED AT 86,662 MILES

NHTSA ID
11187028
Incident
Aug 28, 2018
Mileage
86,662 mi
Filed Mar 15, 2019

CATALYITIC CONVERTER FAILED AT 94,273

NHTSA ID
11187025
Incident
Jan 24, 2019
Mileage
94,273 mi
Filed Mar 15, 2019

CATALYTIC CONVERTERS FAILED AT 104,000 MILES

NHTSA ID
11187020
Incident
Aug 1, 2018
Mileage
104,089 mi
Filed Mar 15, 2019

VEHICLE HAS JUST OVER 71,000 MILES AND HAS A CHECK ENGINE LIGHT ON FOR A FAILED CATALYTIC CONVERTER THIS IS NEEDING TO BE REPLACED. WE HAVE MULTIPLE VEHICLES IN OUR FLEET WITH THE SAME CONCERN, AND AROUND THE SAME MILEAGE, THAT HAVE HAD CONVERTERS REPLACED AND ARE NOT COVERED UNDER WARRANTY.

NHTSA ID
11187010
Incident
Mar 15, 2019
Mileage
71,376 mi
Steering
Filed Jan 2, 2019

VEHICLES ELECTRONICALLY ASSISTED STEERING UNIT FAILED. IN THE MIDDLE OF DRIVING, SYSTEM FAILED AND STEERING IS VERY DIFFICULT TO TURN.

NHTSA ID
11164563
Incident
Dec 20, 2018
Mileage
115,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

19M01

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR; POWER TRAIN

Customer Satisfaction Program 19M01: Certain 2013-2018 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine - Catalytic Converter Extended Coverage

TSB 19-2186

VISIBILITY:GLASS, SIDE/REAR; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.

17B25A

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints

17B22

ELECTRICAL SYSTEM:SOFTWARE

Certain 2013-2016 Model Year Police Interceptor Utility Vehicles - Power Steering Control Module Software Reprograming

TSB 16-0166

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER

SUPERCEDES TSB 16-0165: SOME 2011-2015 EXPLORER VEHICLES MAY EXHIBIT AN EXHAUST ODOR IN THE VEHICLE WITH THE AUXILIARY CLIMATE CONTROL SYSTEM ON. CUSTOMERS MAY INDICATE THE ODOR SMELLS LIKE SULFUR, OR THAT EXHAUST ODORS ARE ENTERING THE VEHICLE CABIN. THIS CONDITION MAY BE WORSENED WHEN THE CLIMATE CONTROL SYSTEM IS IN RECIRCULATE MODE AND THE VEHICLE IS HEAVILY ACCELERATED FOR AN EXTENDED PERIOD. WHETHER AND TO WHAT EXTENT ANY CUSTOMER OR OCCUPANT OF A 2011-2015 EXPLORER VEHICLE EXPERIENCES THE EXHAUST ODOR WILL BE AFFECTED BY DRIVING HABITS, WEATHER AND INDIVIDUAL SENSITIVITIES. FOLLOW EACH AND EVERY STEP OF THE TSB SERVICE PROCEDURE IN PROCEDURE 1 TO IMPROVE THE CONDITION.

CSP-16-N-01

LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK; STRUCTURE:BODY; STRUCTURE:BODY:TAILGATE; STRUCTURE:FRAME AND MEMBERS

PAINT PEELING AND/OR RUST AROUND LOCK CYLINDER ON LIFTGATE OR LUGGAGE COMPARTMENT LID

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Ford Police Interceptor Utilit by model year
YearComplaintsRecallsInvestigationsIssue Index
2019000—
2018000—
2017110—
2016700—
2015101—
2014100144.6
2013Viewing122143.0
2012101—
2011001—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.