2014 Ford Police Interceptor Utilit

During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which can be symptomatic of carbon monoxide exposure.Additionally, Ford provided 2,400 reports including owner complaints, warranty claims, dealer field reports, and legal claims, that involve 2,051 vehicles that may be connected to the exhaust odor issue.NHTSA's Vehicle Test and Research Center tested multiple vehicles, including complaint vehicles, during the investigation.ODI also conducted field inspections of complaint vehicles and crashes involving police units that occurred while the officers were on duty.When possible, data was collected to quantify carbon monoxide levels in the examined vehicles.Based on the information gathered to date, NHTSA upgraded this investigation to an Engineering Analysis (EA17-002).

WHEN CALIBRATED CO DETECTOR WAS PLACED IN MOTOR VEHICLE INTERIOR LEVELS WERE AT 43 PPM CONTINUOUS WHEN IDLING OR MOVING. THIS CAUSED OPERATOR TO BECOME SICK AND LETHARGIC.

NHTSA ID

11194843

Incident

Mar 31, 2019

Mileage

84,000 mi

THERE ARE EXHAUST FUMES ENTERING THE CABIN. IT OCCURS WHEN THE VEHICLE IS STANDING WITH THE ENGINE IDLING. THE FUMES ARE DRAWN IN THRU THE HEATER/AC VENTS. I CAN SMELL THIS AT THE PASSENGER SIDE OF THE HOOD WERE IT MEETS THE COWL. I HAVE PUT A CO DETECTOR IN FRONT OF THE AC VENT AND GOTTEN READINGS OF 90 PPM WHILE THE VEHICLE IS STATIONARY WITH THE HEATER ON. THIS DROPS TO 0 PPM ONCE THE VEHICLE IS MOVING. I HAVE CHANGED THE FRONT EXHAUST MANIFOLD, IT HAD A CRACK IN IT AT ONE OF THE WELDS. THAT MADE IT BETTER BUT THE FUMES STILL OCCUR JUST NOT AS BAD. I HAVE PLACE THE PROBE FROM THE CO DETECTOR AT THE FRONT EXHAUST MANIFOLD AFTER IT WAS REPLACED AND DIDN'T GET ANY CO READINGS BUT WHEN I PLACED THE PROBE AROUND THE REAR EXHAUST MANIFOLD I GET READINGS OF 300 PPM AROUND THE CENTER EXHAUST PORT, WHICH LEADS ME TO BELIEVE THAT THE REAR EXHAUST MANIFOLD IS ALSO CRACKED. FROM READING FORUMS I BELIEVE THIS TO BE A WIDE SPREAD PROBLEM. I THINK FORD SHOULD RECALL THESE POLICE INTERCEPTORS AND EXPLORERS. THE REAR EXHAUST MANIFOLD IS MUCH MORE LABOR INTENSIVE THAN THE FRONT ONE THAT I HAVE REPLACED AND I BELIEVE FORD SHOULD BE PAYING FOR THESE REPAIRS

NHTSA ID

11182181

Incident

Jan 8, 2019

Mileage

126,000 mi

CONDITION STARTED AFTER TIRE ROTATION AND ALIGNMENT. WHILE IN MOTION AT 30 MPH OR HIGHER THE VEHICLE EXHIBITS UNCOMMANDED STEERING AND DELAYED RESPONSE TO COMMANDED STREERING INPUTS. WHILE TURNING THE STEERING WHEEL IN A HIGH SPEED TURN THE STEERING WHEEL ANGLE AND THE ANGLE OF THE WHEELS DO NOT SEEM TO MATCH AND AFTER INCREASING THE ANGLE OF THE STEERING WHEEL TO COUNTER ACT THE MISMATCHED ANGLES THE STEERING RACK SUDDENLY RETURNS TO MATCH THE NOW COMMANDED INPUT, WHICH IF UNCORRECTED OR UNEXPECTED COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE. WHILE AT SPEED IN A STRAIGHT LINE THE STEERING MAY WITH OUT ANY STEERING INPUTS BEGIN DEVIATING SLOWLY TO THE LEFT OR RIGHT AND THAN RETURN TO CENTER LINE. IF CORRECTION INPUT IS PROVIDED RETURN TO CENTER LINE IS MORE ABRUPT. NON-DEALER SERVICE CENTER RE-CALIBRATED ELECTRONIC STEERING CONTROLS AND PROBLEM WENT AWAY BUT AFTER SEVERAL MONTHS OF DRIVING THE ISSUE RETURNED. STEERING WHEEL LOGO NO LONGER APPEARS TO BE STRAIGHT AND CONTINUES TO BE OFF CENTER TO THE RIGHT OVER TIME.

NHTSA ID

11152432

Incident

Nov 19, 2018

Mileage

6,350 mi

AT 33,000 MILES, WHILE DRIVING (VEHICLE IN MOTION) AFTER FINISHING A TURN STEERING STAYS IN THE DIRECTION STEERED AND DOES NOT AUTOMATICALLY STRAIGHTEN OUT AND IS VERY DIFFICULT TO MANUALLY CORRECT THE DIRECTION OF THE VEHICLE. THIS PROBLEM HAPPENS AT ANY TIME.

NHTSA ID

11130392

Incident

Sep 20, 2018

DURING A MORE THAN 1 HOUR DRIVE ON A TRIP, I WAS EXPOSED TO CARBON MONOXIDE LEVELS THAT LED TO ME BEING RUSHED TO THE EMERGENCY ROOM VIA AMBULANCE SUFFERING FROM SHORTNESS OF BREATH, CHEST PAIN, AND NEARLY PASSING OUT AT THE WHEEL. AT THE TIME I WAS TOLD BY FORD THAT MY INTERCEPTOR UTILITY WAS NOT AN AFFECTED VEHICLE, NOW IT SEEMS THAT IS NO LONGER THAT CASE. SOMEHOW CARBON MONOXIDE FROM THE VEHICLES EXHAUST IS LEAKING INTO THE CABIN OF THE VEHICLE. UPON TAKING THE INT. UTILITY TO TWO SEPARATE FORD DEALER SERVICE DEPARTMENTS AND 1 MHQ, NONE OF THE DEALERSHIPS SEEMED CONCERNED NOR WANTED TO HELP WITH THE ISSUE OR COULDN'T AS A RESULT OF FORD MOTOR COMPANY GIVING THE DEALERSHIPS NO GUIDANCE ON HOW TO DEAL WITH THE SITUATION.

NHTSA ID

11015438

Incident

Aug 4, 2017

Mileage

84,000 mi

REPORTING EXHAUST SMELL INSIDE CABIN WHEN VEHICLE IS AT IDLE AFTER REMOTE START AND AC DOES NOT RUN. SMELL IS ALSO NOTICEABLE DURING HIGHWAY OPERATION WITH AC IN RECIRCULATE, VEHICLE AS BUILT IS NOT EQUIPPED WITH REAR AC. DURING STREET OPERATION SMELL IS NOT PRESENT IF AC IS IN FRESH AIR MODE, BUT BECOMES PRESENT WHEN AC IS SET TO RECIRCULATE.

NHTSA ID

10972408

Incident

Apr 14, 2017

Mileage

49,000 mi

CO2 FROM EXHAUST ENTERING INTO VEHICLES DRIVER AND PASSENGER COMPARTMENT. COMPLAINT FROM DRIVER THAT IT IS MAKING HIM SICK.

NHTSA ID

10969486

Incident

Mar 30, 2017

Mileage

103,367 mi

ISSUE HAPPENS WHEN VEHICLE IS EITHER PARKED OR MOVING. STEARING BECOMES VERY DIFFICULT. FEELS LIKE THERE IS NO POWER STEERING ASISTANCE. HARD TO TURN WHEEL IN ANY DIRECTION RIGHT OR LEFT. ALSO WHILE DRIVING (VEHICLE IN MOTION) AFTER FINISHING A TURN STEERING STAYS IN THE DIRECTION STEERED AND DOES NOT AUTOMATICALLY STRAIGHTEN OUT AND IS VERY DIFFICULT TO MANUALLY CORRECT THE DIRECTION OF THE VEHICLE. THIS PROBLEM HAPPENS AT ANY TIME.

NHTSA ID

10955008

Incident

Feb 16, 2017

Customer Satisfaction Program 19M01: Certain 2013-2018 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine - Catalytic Converter Extended Coverage

Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.

Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints

Certain 2013-2016 Model Year Police Interceptor Utility Vehicles - Power Steering Control Module Software Reprograming

SUPERCEDES TSB 16-0165: SOME 2011-2015 EXPLORER VEHICLES MAY EXHIBIT AN EXHAUST ODOR IN THE VEHICLE WITH THE AUXILIARY CLIMATE CONTROL SYSTEM ON. CUSTOMERS MAY INDICATE THE ODOR SMELLS LIKE SULFUR, OR THAT EXHAUST ODORS ARE ENTERING THE VEHICLE CABIN. THIS CONDITION MAY BE WORSENED WHEN THE CLIMATE CONTROL SYSTEM IS IN RECIRCULATE MODE AND THE VEHICLE IS HEAVILY ACCELERATED FOR AN EXTENDED PERIOD. WHETHER AND TO WHAT EXTENT ANY CUSTOMER OR OCCUPANT OF A 2011-2015 EXPLORER VEHICLE EXPERIENCES THE EXHAUST ODOR WILL BE AFFECTED BY DRIVING HABITS, WEATHER AND INDIVIDUAL SENSITIVITIES. FOLLOW EACH AND EVERY STEP OF THE TSB SERVICE PROCEDURE IN PROCEDURE 1 TO IMPROVE THE CONDITION.