RoadVitals

2015 Ford Police Interceptor Utilit

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 18, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 Ford Police Interceptor Utilit. 1 NHTSA investigation names it; and 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE16008ClosedPreliminary Evaluation

Ford Explorer Exhaust Odor

Opened Jul 1, 2016
Closed Sep 12, 2017

During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which can be symptomatic of carbon monoxide exposure.Additionally, Ford provided 2,400 reports including owner complaints, warranty claims, dealer field reports, and legal claims, that involve 2,051 vehicles that may be connected to the exhaust odor issue.NHTSA's Vehicle Test and Research Center tested multiple vehicles, including complaint vehicles, during the investigation.ODI also conducted field inspections of complaint vehicles and crashes involving police units that occurred while the officers were on duty.When possible, data was collected to quantify carbon monoxide levels in the examined vehicles.Based on the information gathered to date, NHTSA upgraded this investigation to an Engineering Analysis (EA17-002).

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Jul 18, 2017

EXHAUST ENTERING PASSENGER COMPARTMENT. DEALER FOUND THAT THE CATALYTIC CONVERTER FAILED,. REPLACED EXHAUST MANIFOLD, CATALYTIC CONVERTER AND GASKETS. OFFICERS BEGAN COMPLAINING OF HEADACHES AND THE ODOR OF VEHICLE EXHAUST IN THE PASSENGER COMPARTMENT OF THE VEHICLE. THE COMPLAINT INCLUDED MOVING AND STATIONARY. PROBLEM IDENTIFIED AND REPLACED BY LOCAL FORD DEALER. WE ARE ALSO IN THE PROCESS OF REPLACING ANOTHER CATALYTIC CONVERTER IN THE OTHER POLICE INTERCEPTOR. FYI: ALL THREE OF OUR INTERCEPTORS ARE SEQUENTIAL IN PRODUCTION AND THE ISSUES SEEMS TO BE AFFECTED 2 OF THE 3 NEAR THE SAME MILEAGE.

NHTSA ID
11006078
Incident
Mar 27, 2017
Mileage
82,899 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SSM 49821

ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

19M01

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR; POWER TRAIN

Customer Satisfaction Program 19M01: Certain 2013-2018 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine - Catalytic Converter Extended Coverage

TSB 19-2186

VISIBILITY:GLASS, SIDE/REAR; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.

17B25A

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints

17B22

ELECTRICAL SYSTEM:SOFTWARE

Certain 2013-2016 Model Year Police Interceptor Utility Vehicles - Power Steering Control Module Software Reprograming

TSB 16-0166

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER

SUPERCEDES TSB 16-0165: SOME 2011-2015 EXPLORER VEHICLES MAY EXHIBIT AN EXHAUST ODOR IN THE VEHICLE WITH THE AUXILIARY CLIMATE CONTROL SYSTEM ON. CUSTOMERS MAY INDICATE THE ODOR SMELLS LIKE SULFUR, OR THAT EXHAUST ODORS ARE ENTERING THE VEHICLE CABIN. THIS CONDITION MAY BE WORSENED WHEN THE CLIMATE CONTROL SYSTEM IS IN RECIRCULATE MODE AND THE VEHICLE IS HEAVILY ACCELERATED FOR AN EXTENDED PERIOD. WHETHER AND TO WHAT EXTENT ANY CUSTOMER OR OCCUPANT OF A 2011-2015 EXPLORER VEHICLE EXPERIENCES THE EXHAUST ODOR WILL BE AFFECTED BY DRIVING HABITS, WEATHER AND INDIVIDUAL SENSITIVITIES. FOLLOW EACH AND EVERY STEP OF THE TSB SERVICE PROCEDURE IN PROCEDURE 1 TO IMPROVE THE CONDITION.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Ford Police Interceptor Utilit by model year
YearComplaintsRecallsInvestigationsIssue Index
2019000—
2018000—
2017110—
2016700—
2015Viewing101—
2014100144.6
2013122143.0
2012101—
2011001—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.