RoadVitals

2017 Ford Police Interceptor Utilit

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jan 23, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Aug 28, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2017 Ford Police Interceptor Utilit, most frequently naming the airbags and seat belts categories. 1 safety recall has been issued covering this model year; and 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags150.0%
  • Seat belts150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V530000

STEERING

Aug 28, 2017
253 units potentially affected
The defect: Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
The risk: If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
The remedy: Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Ford Motor CompanyManufacturer number 17S23View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

AirbagsSeat belts
Filed Jan 23, 2018
Crash reported1 injury reported

VEHICLE WAS INVOLVED IN AN ACCIDENT ON 01/20/2018 AND SRS DID NOT ACTIVATE. AIRBAGS DID NOT DEPLOY AND SEAT BELT PRE-TENSIONORS DID NOT ACTIVATE. DAMAGE APPEARS TO BE SIGNIFICANT ENOUGH TO WARRANT ACTIVATION OF SRS. THE CRUISER CAM VIDEO SHOWS A FRONTAL IMPACT AT ABOUT 35 MPH. WE REQUEST NHTSA TO INVESTIGATE THIS ACCIDENT.

NHTSA ID
11064381
Incident
Jan 20, 2018
Mileage
37,773 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SAN-Vol1 I1

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

SSM 49821

ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

TSB 21-2063

ENGINE AND ENGINE COOLING; EQUIPMENT

Some 2016-2019 Police Interceptor Sedan vehicles equipped with a 3.7L twin independent variable camshaft timing (Ti-VCT) engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430. This may be due to a damaged catalytic converter. To correct the condition, follow the Service Procedure to replace the catalytic converter and reprogram the powertrain control module (PCM).

19M01

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR; POWER TRAIN

Customer Satisfaction Program 19M01: Certain 2013-2018 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine - Catalytic Converter Extended Coverage

TSB 18-2367

ELECTRICAL SYSTEM

Some 2016-2017 Explorer/Police Interceptor Utility vehicles equipped with a 3.5L EcoBoost engine built on or before 30-Sep-2016 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0325, P0327, P0330 and/or P0332. This may be caused by a wire chafe condition near the knock sensor connector C109. Follow the Service Procedure steps to correct the condition.

17B25A

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Ford Police Interceptor Utilit by model year
YearComplaintsRecallsInvestigationsIssue Index
2019000—
2018000—
2017Viewing110—
2016700—
2015101—
2014100144.6
2013122143.0
2012101—
2011001—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.