2014 Chevrolet Express 1500

My spouse was driving our family south on Hwy 101 at about 50 mph near Arch Cape, Oregon on June 25, 2022 during 93 degree weather. Just before Falcon Cove state park as we were going up a hill and people were braking to turn into the park, my spouse yelled "we have no brakes". The brakes were hard as a wall and he was using both feet to get us to slow down. I could not feel us slowing. It was utterly terrifying. He did finally get us slowed down likely due to the weight we were carrying and the hill. But the brakes were so terrible we couldn't even park in a space because we might go down the cliff (hill/slope). We had no cell service and I couldn't get anyone to help us so I ran up and down hills trying to get service in that heat. Finally, my spouse said we'd have to get back into the truck and drive to get service. I reluctantly let him drive us slowly to the next AND LAST lookout at the top of the mountain. I still didn't have enough bars to call out but we couldn't go further because it would be a downslope with a cliff to the ocean on the right. I called 911 who patched me to a tow. The mechanic said it was the brake vacuum pump. He ordered the part and saved it. We were charged $595.27 for the tow, parts, and labor. I researched and learned of the GM recall on the brake pump for 3.7 million vehicles and your investigation that closed 4/2022. It appears they were supposed to reprogram so there was more brake time or notice of failure. I contacted the dealer where we religiously service (I believe this repair is the ONLY time anyone else serviced this vehicle). I had them send me the complete service history (warranty and recall) included for BOTH of our trucks as they both fall under the recall. I could not find this reprogramming. I asked them to point it out and they're unresponsive. I'm still on vacation but clearly this is dangerous for everyone on the road. I have so much more to say and not enough characters remain. Reopen this investigation NOW!!!

NHTSA ID

11472033

Incident

Jun 25, 2022

EXHAUST MANIFOLD BOLTS ARE BREAKING CAUSING EXHAUST FUMES TO LEAK IN TO ENGINE COMPARTMENT. FUMES THEN ENTER THE CABIN. FIRST BOLT BROKE AT 70,000 MILES AND THE. ANOTHER AT 120,000 MILES.

NHTSA ID

11412867

Incident

Jun 17, 2020

Mileage

120,000 mi

PART 573 SAFETY RECALL REPORT 17V-414 HAS OCCURRED MULTIPLE TIMES WITH THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET, HIGHWAY, TURNING, AT A VARIETY OF SPEEDS. THE VEHICLE TEMPORARILY LOSES POWER AND POWER STEERING. THE STABILITRACK AND STEERING ASSIST INDICATORS APPEARS ON DASHBOARD. SOMETIMES THE POWER RETURNS, OTHER TIMES I WILL HAVE TO PUT THE VEHICLE IN PARK, REPOSITION KEY, AND RESTART THE ENGINE. I HAD VEHICLE SERVICED BY DEALERSHIP EARLIER THIS YEAR, AND MY VIN DID NOT MATCH ANY RECALLS. THEY COULDN'T IDENTIFY THE ISSUE AND SUGGESTED I REPLACE THE BATTERY. I REPLACED THE GOOD BATTERY WITH A NEW BATTERY, AND STILL EXPERIENCE THIS ISSUE. THIS OCCURS MULTIPLE TIMES A WEEK, SOMETIMES MULTIPLE TIMES A DAY, AND HAS BEEN ONGOING FOR AT LEAST A YEAR..

NHTSA ID

11331289

Incident

Jun 19, 2020

Mileage

70,000 mi

WE BOUGHT A USED 2014 EXPRESS 1500 CARGO VAN FROM CHEVROLET OF MONTEBELLO ON MAY OF 2017. THE "SERVICE AIR BAG" INDICATIOR HAS APPEARED IN MY DASHBOARD OFF AND ON SINCE THE DAY WE BOUGHT IT. AS I CONDUCTED MY PERSONAL RESEARCH I CAME ACROSS A COUPLE OF ARTICLES STATING THAT THERE WAS A RECALL FOR THIS PARTICULAR CARGO VAN FOR THE "SERVICE AIR BAG." I WENT TO THE DEALERSHIP AND THEY HAD TOLD ME I HAD TO PAY $130 FOR DIAGNOSTICS, WHEN THEY HAD "FOUND OUT WHAT THE PROBLEM WAS", THEY WERE CHARGING ME A LITTLE OVER $500 TO FIX "THE PROBLEM."

NHTSA ID

11131102

Incident

May 31, 2015

I WAS THE PASSENGER IN A 2014 CHEVY EXPRESS CARGO VAN 1500. LIC PLATE #[XXX]. VIN #[XXX]. THE TIRE BLEW OUT. WE HIT THE CENTER DIVIDER ON THE FREEWAY. ALL THE STUFF FROM THE BACK FLEW FORWARD AND HIT ME IN THE HEAD. IT ALMOST BROKE MY NECK AND BACK. I SUFFER FROM BRAIN DAMAGE (TBI) NOW BECAUSE OF THIS. I CHEVY CAME OUT. WROTE A REPORT. GAVE IT TO THE OWNER OF THE VAN. I CALLED THE DEALER, CUZ I HEARD ABOUT THE AIR BAG RECALL. THE DEALER TOLD ME. THE VAN HAS A SALVAGE TITLE ON IT. IT WAS FIX 10 DAYS AFTER THE ACCIDENT AND TO CONTACT CHEVY ON IT BECAUSE THERE'S NO RECALLS ON IT. THE DEALER ID CALLED DID NOT KNOW ABOUT THE ACCIDENT. POLICE REPORT # [XXX] ## VIN FAILED ## 2014 CHEVY EXPRESS CARGO VAN 1500 ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11006052

Incident

Apr 27, 2015

Mileage

65,000 mi

WE HAVE HAD 2 CHEVY EXPRESS 1500 VANS CATCH FIRE TO THE DRIVER DOOR FROM A FAULTY WINDOW SWITCH. SIMILIAR TO A PREVIOUS GM SUV RECALL: HTTP://WWW.AUTOBLOG.COM/2014/08/07/GM-SUV-WINDOW-SWITCH-RECALL-FIRE-HAZARD-PARK-OUTSIDE/ THIS HAS HAPPENED ONCE WHILE THE VEHICLE WAS IN MOTION AND ANOTHER TIME WHILE THE VEHICLE WAS STOPPED. CAN PROVIDE PICS IF NECESSARY

NHTSA ID

10899697

Incident

Aug 17, 2016

Mileage

69,000 mi

TL* THE CONTACT OWNS A 2014 CHEVROLET EXPRESS 1500. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE FRONT DRIVER SIDE TIRE BLEW OUT AND CAUSED THE CONTACT TO CRASH INTO A WALL FOUR TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND A PASSENGER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

10726064

Incident

Apr 27, 2015

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2014 CHEVROLET EXPRESS 1500. THE CONTACT WAS DRIVING 40 MPH AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAG WARNING LIGHT ILLUMINATED AND FAILED TO DEPLOY. THE CONTACT DID NOT NEED MEDICAL ATTENTION IMMEDIATELY, BUT DID RECEIVE MEDICAL ATTENTION TWO DAYS LATER DUE TO UNKNOWN INJURIES SUSTAINED IN THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE YARD AND WAS NEITHER INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10672838

Incident

Jan 9, 2015

Mileage

40,000 mi

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

New Vehicle Monitoring Programs Section in IVH