RoadVitals

2011 Chevrolet Express 1500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Mar 20, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest May 6, 2011
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2011 Chevrolet Express 1500, most frequently naming the airbags, brakes and exterior lighting categories. 2 safety recalls have been issued covering this model year; and 323 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags133.3%
  • Brakes133.3%
  • Exterior lighting133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
11V275000

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

May 6, 2011
7,593 units potentially affected
The defect: GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET EXPRESS AND GMC SAVANA VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 135, "PASSENGER CAR BRAKE SYSTEMS." SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A CLEARANCE CONDITION IN WHICH THE RIGHT REAR BRAKE HOSE MAY CONTACT THE TIRE OR WHEEL RIM. IF THE BRAKE HOSE REPEATEDLY CONTACTS THE TIRE OR WHEEL RIM, A HOLE COULD BE WORN IN THE BRAKE HOSE.
The risk: A DAMAGED BRAKE HOSE MAY REDUCE THE EFFECTIVENESS OF THE REAR BRAKES AND INCREASE THE DISTANCE REQUIRED TO STOP THE VEHICLE. AN INCREASED BRAKING DISTANCE MAY INCREASE THE RISK OF A CRASH.
The remedy: DEALERS WILL SECURE THE RIGHT REAR BRAKE HOSE TO ENSURE SUFFICIENT CLEARANCE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 13, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS LLCManufacturer number 11126View on NHTSA.gov
11V007000

SUSPENSION:REAR:AXLE:SPINDLE

Jan 6, 2011
30,566 units potentially affected
The defect: GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, COLORADO, EXPRESS, SILVERADO, SUBURBAN, TAHOE; AND GMC CANYON, SIERRA, SAVANA, YUKON AND YUKON XL VEHICLES. THE REAR AXLE CROSS PINS WERE NOT PROPERLY HEAT TREATED AND COULD FRACTURE AND BECOME DISPLACED WITHIN THE REAR AXLE. SHOULD THE PIN SHIFT OUT OF POSITION, IT COULD CREATE AN INTERFERENCE CONDITION AND CAUSE THE REAR AXLE TO LOCK.
The risk: THE DRIVER MAY NOT BE ABLE TO MAINTAIN DIRECTIONAL CONTROL OF THE VEHICLE AND A CRASH COULD OCCUR WITHOUT WARNING.
The remedy: DEALERS WILL INSTALL A NEW REAR AXLE CROSS PIN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
GENERAL MOTORS CORP.Manufacturer number 10426AView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Airbags
Filed Mar 20, 2020

MY AIR BAG WARNING LIGHT CAME ON AND WHEN I INVESTIGATED I FOUND IT WAS PROBABLY RELATED TO THE FRONT AIR BAG SENSORS. WHEN I EXAMINED THE SENSORS I FOUND THAT THE ALUMINUM ALLOY BODY AND THE PLASTIC SHIELD SURROUNDING IT HAD SPLIT WIDE APART WHERE THE STEEL MOUNTING SCREW PASSED THROUGH THE SENSOR HOUSING. BOTH SENSORS HAVE FAILED IN EXACTLY THE SAME MANOR. THE VEHICLE HAS 83,000 MILES ON IT AND DOES NOT HAVE ANY OTHER OF ADVANCED CORROSION ANYWHERE ELSE. I CONTACTED GM AND THEY SEEMED TO HAVE NO INTEREST AND ADVISED ME TO TAKE IT TO A DEALER AND HAVE IT REPAIRED AT MY OWN EXPENSE.

NHTSA ID
11318814
Incident
Jun 30, 2019
Mileage
80,000 mi
Brakes
Filed Jan 31, 2020

WE DEVELOPED A SIGNIFICANT LEAK IN A REAR BRAKE LINE OF OUR VAN. THE LEAK DID NOT LEAD TO A LOSS OF CONTROL, BUT THE BRAKE RESERVOIR WAS NEARLY EMPTY WHEN I DISCOVERED THE ISSUE. THE LEAK WAS DISCOVERED BASED ON A LARGE SPOT LEFT ON OUR DRIVEWAY UNDER THE VAN. THE VEHICLE WAS PROBABLY DRIVEN ABOUT 50-100 MILES (ONE TO TWO DAYS) AFTER THE LEAK DEVELOPED BUT BEFORE THE ISSUE WAS DISCOVERED AND ADDRESSED. WHILE FIXING THE PROBLEM, I FOUND THAT THE LEAK WAS DUE TO AN ASSEMBLY ERROR. THE VAN'S FUEL FILLER DOWN-PIPE HAS A WORM-GEAR CLAMP THAT WAS NOT PROPERLY CLOCKED. THIS CAUSED THE CLAMP TO RUB ONE OF THE REAR BRAKE LINES AND WEAR A HOLE IN IT. I SENT TWO PICTURES SHOWING THE CLAMP AND BRAKE LINE AS I DISCOVERED THEM. I ALSO SENT A PICTURE OF THE DAMAGED LINE AFTER BEING REMOVED FROM THE VEHICLE. THE VAN HAD ABOUT 87,000 MILES WHEN THE LEAK DEVELOPED.

NHTSA ID
11306239
Incident
Jan 22, 2020
Mileage
87,000 mi
Exterior lighting
Filed May 9, 2019

TL* THE CONTACT OWNS A 2011 CHEVROLET EXPRESS 1500 CARGO VAN. THE CONTACT STATED THAT THE LOW BEAM HEAD LAMPS HAD FAILED ON FIVE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEAD LAMPS EACH TIME. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 12,000. *BF CONSUMER STATED SEALED BEAM LAMPS ON BOTH SIDES WERE REPLACED MULITPLE TIMES. VIN IS INVALID. *JB

NHTSA ID
11206464
Incident
May 1, 2012
Mileage
12,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5214G

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

13598

New Vehicle Monitoring Programs Section in IVH

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express 1500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2014100046.9
2013000—
2012200—
2011Viewing320—
2010400—
2009500—
2008900—
2007510—
2006500—
2005101043.9
2004121041.2
2003181147.7
2002101030.1
2001510—
2000610—
1999410—
1998000—
1997000—
1996400—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.