RoadVitals

2003 Chevrolet Express 1500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
18
Latest Oct 21, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest May 19, 2006
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
1 injuries, 0 deaths reported

Overview

Our database contains 18 NHTSA owner-reported complaints for the 2003 Chevrolet Express 1500, most frequently naming the fuel system, electrical and body & structure categories. 1 safety recall has been issued covering this model year; 1 NHTSA investigation names it; and 89 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical210.5%
  • Body & structure210.5%
  • Interior & seats210.5%
  • Seat belts210.5%
  • Engine15.3%
  • Steering15.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

FUEL SYSTEM, GASOLINE

May 19, 2006
88,303 units potentially affected
The defect: CERTAIN REPLACEMENT FUEL FILTERS, FRAM BRAND NAME P/N G3727, WITH DATE CODES X52911 THROUGH X60801 SEQUENTIALLY OR X600141 AND A MEXICO COUNTRY OR ORIGIN MARKING ON THE FUEL FILTER HOUSING MANUFACTURED FROM OCTOBER 18, 2005, THROUGH MARCH 21, 2006, SOLD FOR USE ON THE VEHICLES LISTED ABOVE AND ON CERTAIN SCHOOL BUSES. (TO SEE THE SCHOOL BUS ENGINE SIZES, CLICK ON "DOCUMENT SEARCH" AND THEN "BUS APPLICATIONS"). THE CONNECTOR ON THE FUEL FILTER WAS NOT MANUFACTURED TO HONEYWELL'S SPECIFICATION. AS A RESULT, THE O-RING MAY NOT SEAT CORRECTLY ON THE FUEL LINE.
The risk: THIS CONDITION MAY CAUSE AN INADEQUATE SEAL AT THE CONNECTION, POTENTIALLY LEADING TO A FUEL LEAK. IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
The remedy: HONEYWELL WILL NOTIFY OWNERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 18, 2006. OWNERS MAY CONTACT FRAM CUSTOMER SERVICE AT 1-800-890-2075 (OPTION 1).
HONEYWELL INTERNATIONAL, INC.View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE11040ClosedPreliminary Evaluation

Fuel Filler Pipe Corrosion/Leakage

Opened Dec 14, 2011
Closed Aug 16, 2012

On August 7, 2012 General Motors (GM) notified the Office of Defects Investigation (ODI) that it will conduct a safety related recall for model year (MY) 2003-2004 Chevrolet Express and GMC Savana vehicles.The recall affects vehicles equipped with a left side cargo door and that were originally sold or currently registered in the corrosion or salt-belt states of Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin. Dealers are to install a new fuel filler neck. Consumer notification letters will be sent in early October 2012, when sufficient parts are available. ODI has received 12 complaints alleging unique incidents of fuel leakage during refueling of a subject vehicle. Eleven of the complaints occurred on Chevrolet Express vans, and 1 of the complaints involved a GMC Savana. All vehicles were equipped with the left side cargo door option. For vehicles so equipped, water and road debris can become trapped in the protective conduit that covers the fuel filler pipe and may subsequently cause the pipe to corrode. If the corrosion creates a significant perforation in the pipe, fuel may leak onto the ground while refueling the vehicle. An illuminated Check Engine light (on some vehicles) or the presence of fuel odor may also act as precursors to fuel leakage. Fuel in the presence of an ignition source could cause a fire to occur. In their response to ODI's information request, GM reported 24 owner reports and 1 field report alleging fuel filler pipe failure/corrosion in the subject vehicle population. Six additional records were also provided that included the replacement of the fuel filler pipe, however not enough information existed to determine a relation to the alleged problem. After further review of the reports, ODI determined that a total of 27 individual GM reports were related to filler pipe corrosion. The complaints received from both ODI and GM primarily occurred in the corrosion states. During the investigation, the scope of the subject vehicle population was expanded to include MY 2004 Express vans, and MY 2003 and 2004 GMC Savana vans (with V6 engines) also equipped with left hand side door options, since the Savana vans also utilize the same, or substantially similar fuel filler pipe configuration. GM subsequently modified the design of the fuel filler pipe on vehicles equipped with side doors to correct the corrosion concern, so these vehicles do not have the defect issue.The affected vehicle population shown above reflects the total number of vehicles registered in the salt-belt states listed in GM's defect information report (DIR). Prior to the safety recall announcement, GM had issued a special coverage adjustment for vehicles in these states, during which a total of 771 repairs were made. Accordingly the vehicle population noted in the DIR reflects that of the remaining vehicle population.The investigation is closed based on GM's announcement of safety recall 12V388. The reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10463398, 10459328, 10456403, 10453725, 10445925, 10443143, 10441615, 10413568, 10413214, 10411911, 10353717, 10259377.

FUEL SYSTEM, GASOLINE:DELIVERYLed to recall 12V388000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Oct 21, 2016

HINGES BROKE; DOORS ARE UNSAFE.

NHTSA ID
10917814
Incident
Jun 6, 2013
Fuel system
Filed Dec 21, 2015

CORRODED AND LEAKING FUEL FILLER NECK. FOOLISH DESIGN INVOLVING DISSIMILAR METALS HELD IN CONTACT AND SURROUNDED WITH A CONDUIT WHICH HOLDS WATER AND ROAD SALT. DESIGN IS DESTINED FOR FAILURE. GM HAS A PARTIAL RECALL FOR THE SNOW BELT. SUCH A FOOLISH DESIGN SHOULD BE FIXED EVERYWHERE AS IT IS JUST A MATTER OF TIME UNTIL FAILURE.

NHTSA ID
10811420
Incident
Dec 21, 2015
Mileage
124,000 mi
Body & structure
Filed Aug 13, 2015

THE PASSENGER SIDE SWING DOORS ARE VERY HARD TO OPEN AND SHUT AND THE DRIVERS SIDE SWING DOORS ARE IN THE INITIAL STAGE OF THIS. THE PASSENGER SWING DOOR THAT IS FIRST TO OPEN (RIGHT) DOES NOT WANT TO OPEN AND DOESN'T WANT TO SHUT. I HAVE TO FORCE IT. THE SECOND DOOR (LEFT) IS GETTING WORSE AS WELL. THIS IS CAUSING THE INTERIOR LIGHT PIN IN THE DOOR JAM TO NOT PUSH IN ALL THE WAY, THEREFORE; THE LIGHTS WILL NOT SHUT OFF.

NHTSA ID
10748421
Incident
Aug 3, 2015
Mileage
133,000 mi
Fuel system
Filed Aug 26, 2014

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 1500 VAN. THE CONTACT STATED THAT WHEN FUELING THE VEHICLE, FUEL SPRAYED FROM THE FILLER NECK. THE DEALER DIAGNOSED THAT FUEL FILLER PIPE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

NHTSA ID
10628404
Incident
Jul 1, 2014
Mileage
107,000 mi
Fuel system
Filed Jan 17, 2013

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 1500. THE CONTACT STATED THAT FUEL WAS LEAKING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN AND THE MECHANIC ADVISED THAT THE RETURN AND DELIVERY FUEL LINES WOULD HAVE TO BE REPLACED DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.

NHTSA ID
10493335
Incident
Nov 15, 2012
Mileage
148,000 mi
Fuel system
Filed May 22, 2012

ON A FEW OCCASIONS PRIOR TO LOCATING A LEAK, I NOTICED A GASOLINE SMELL. FINALLY WHEN FILLING EARLIER THIS MONTH, I SAW A LOT OF LEAKING COMING OUT OF THE FUEL FILLER TUBE, BETWEEN THE METAL TUBE AND THE PLASTIC COVER SURROUNDING THE TUBE. WHEN I GOT HOME, I CUT OFF THE PLASTIC TUBE ABOUT HALFWAY AND FOUND A STATIC WIRE RUNNING THE LENGTH OF THE TUBE. EVERYWHERE, WHERE THIS WIRE TOUCHED TO METAL PIPE, IT WAS CORRODED COMPLETELY THROUGH. THE STATIC WIRE IS OF A DIFFERENT MATERIAL AND WAS NOT CORRODED. PRESENTLY I HAVE WRAPPED THE TUBE WITH A GASOLINE RESISTANT TAPE. BUT, I WILL HAVE TO REPLACE THE TUBE SOON. THE LOCAL DEALERSHIP HAS QUOTED APPROX. $241.00 WITHOUT INSTALLATION. ARE THERE OTHER INSTANCES LIKE THIS AND IS THERE A RECALL I'M NOT AWARE OF. THANK YOU FOR YOUR TIME. *TR

NHTSA ID
10459328
Incident
May 1, 2012
Mileage
162,000 mi
Fuel system
Filed Apr 1, 2012

FOR SOMETIME, THERE WAS A SMELL OF GASOLINE WHEN FILLING THIS VAN, WHICH I JUST ATTRIBUTED TO A VAPOR RELEASE WHEN THE TANK WAS FULL. RECENTLY, I NOTICE GAS LEAKING UNDER THE VAN WHEN FILLING AT THE GAS STATION. THE GAS LEAKS IN AND AROUND THE BRAKE LINES. THIS VAN IS A 2003 CHEVROLET EXPRESS 1500 WITH LEFT HAND DOOR OPTION. THIS IS MY FAMILY VEHICLE AND IN RESEARCHING THIS PROBLEM FURTHER, I UNDERSTAND IT TO BE A KNOWN PROBLEM AND A DESIGN FLAW, WHERE THE FUEL FILL HOSE RUSTS. THIS NEEDS A RECALL WITH IMMEDIATE ATTENTION. *TR

NHTSA ID
10453725
Incident
Mar 31, 2012
Fuel system
Filed Jan 30, 2012

I WAS REFUELING MY VAN AND GAS STARTED POURING OUT FROM THE BOTTOM. AFTER LOOKING I DISCOVERED THE FUEL FILLER NECK WAS RUSTED THRU. THE VAN ONLY HAS 64K MILES. I REPLACED IT MYSELF AT THIS TIME. THERE WAS NO COLLISION DAMAGE....SIMPLY HEAVY CORROSION. *TT

NHTSA ID
10445925
Incident
Jan 19, 2012

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIP5601C

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

03-06-01-023I

ENGINE

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

03-06-01-023H

ENGINE

This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.

PIT3271P

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

General Communication

ELECTRICAL SYSTEM

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

24-NA-141

POWER TRAIN

GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express 1500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2014100046.9
2013000
2012200
2011320
2010400
2009500
2008900
2007510
2006500
2005101043.9
2004121041.2
2003Viewing181147.7
2002101030.1
2001510
2000610
1999410
1998000
1997000
1996400

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.