Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 5 NHTSA owner-reported complaints for the 2002 INFINITI G20, most frequently naming the airbags, engine and other / unspecified categories. 54 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| May 2003 | 1 | 1 |
| Jul 2003 | 2 | 3 |
| Aug 2008 | 1 | 4 |
| Apr 2017 | 1 | 5 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
TL* THE CONTACT OWNS A 2002 INFINITI G20. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR REMAINED ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.
THE PASSENGER SIDE AIRBAG WARNING LIGHT BEGAN FLASHING ONGOING RIGHT AFTER THE CAR'S WARRANTY EXPIRED AT 60,000. UPON RESEARCHING IT WAS DETERMINED THAT A FAULTY AIRBAG SENSOR WAS TO BLAME ON THIS 6 YEAR OLD CAR AND THAT SINCE CAR WAS NO LONGER UNDER WARRANTY THAT IT WOULD COST OVER $1,000 TO REPLACE THIS FAULTY SENSOR. MOST MANUFACTURERS INDICATE THAT THE LIFE OF THEIR AIRBAG EQUIPMENT IS BETWEEN 10-15 YEARS. MERCEDES-BENZ ORIGINALLY STATED THE AIRBAG SHOULD BE REPLACED DURING NORMAL SERVICE AT THE CUSTOMER?S COST AFTER FIFTEEN YEARS BUT BOTH MERCEDES-BENZ AND AUDI NOW SAY THE UNITS SHOULD LAST THE LIFE OF THE VEHICLE AND INFINITI IS UNWILLING TO STAND BEHIND THEIR PRODUCT AFTER ONLY 6 YEARS. *TR
THE VEHICLE EXHIBITS WHISTLING FROM THE DRIVERS SIDE MIRROR AT SPEEDS ABOVE 40MPH. INFINITI HAS BEEN UNABLE TO REPAIR PROBLEM AFTER 4 VISITS. VERY UNHAPPY.
WHILE TRAVELING ABOUT 50MPH ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE SHUT DOWN , AND IT DIDN'T RESTART. *AK
2002 INFINITY G20 PURCHASED BRAND NEW- 5/0. DRIVEN VERY INFREQUENTLY. SINCE 9/02 EXPERIENCED PROBLEMS W/ CAR PULLING TO ONE SIDE ON 2 SEPARATE OCCASIONS. DEALER CLAIMED 3 RIMS WERE BENT THE FIRST INCIDENT AND 2 BENT THE SECOND INSTANCE. SEEM HIGHLY UNLIKELY THAT A LUXURY CAR RIMS CAN BE BENT WITH SUCH LIMITED YET EXTREMELY CAREFUL DRIVING. DEALER GAVE NO FURTHER ASSISTANCE. *NLM
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE:BODY
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ELECTRICAL SYSTEM
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
VISIBILITY/WIPER
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
VISIBILITY/WIPER
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
VISIBILITY/WIPER
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
STRUCTURE; VISIBILITY
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.