RoadVitals

2013 INFINITI JX35 Brakes Problems

Owner-reported complaints naming the brake system, filed with NHTSA

Data refreshed

Brakes reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
27
Latest Nov 16, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
10%
of 280 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
3
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3

What this page shows

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2013 INFINITI JX35 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 27 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming brake

The 25 most recent of 27, in the owner's own words

BrakesDriver assistancePowertrain (other)
Filed Nov 16, 2023

The contact owns a 2013 Infiniti JX35. The contact stated while driving 20 MPH, the vehicle failed to accelerate as needed. The ABS system was activated. The contact stated while driving 20 MPH the vehicle independently accelerated to 60 MPH. The vehicle was jerking while the accelerator pedal was depressed to the floorboard. The contact was able to pull over. The contact called the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 13V445000 (Service Brakes, Hydraulic, Electrical System). The failure mileage was approximately 161,000.

NHTSA ID
11555429
Incident
Nov 14, 2023
Mileage
161,000 mi
BrakesElectricalPowertrain (other)
Filed Jul 8, 2023

Transmission failed at 101000 miles. Going 70 miles a hour on interstate.it slowed down to15 miles a hour, for the love of something no one hit me, but it could of been a deadly combo. I'm also on a fb group and everyone complains of their trans going out. Also before then alternator and radiator fan, maf throttle and purge valve at 90000 miles, which none is covered. I did pay $3000 for a extended warranty up to 116000 miles. But this transmission is a Worldwide Nissan problem and should of been recalled. Also my BCI continues malfunctioning. I've only had the vehicle since February 2022.

NHTSA ID
11531037
Incident
May 3, 2023
BrakesFuel system
Filed May 10, 2021

WE DROVE TO FILL UP THE TANK. AFTER FILLING UNTIL IT STOPPED THE MILEAGE TO EMPTY DID NOT INCREASE. THE FUEL LEVEL THEN STAYED AT FULL AS WE DROVE TO RUN ERRANDS BUT THE MILEAGE TO EMPTY NEVER UPDATED AND ONLY SHOWED A DECREASE OF MILES. ADDITIONALLY, WHEN WE BREAK THE STOPPING DISTANCE IS REALLY LONG AND WE HAVE TO BREAK FARTHER BACK. IT FEELS 'SQUISHY' BUT HAS NEW BRAKE PADS. CONSUMER STATED HE WOULD LIKE THE COMPLAINT TO BE REMOVED, MADE AN ERROR.

NHTSA ID
11415792
Incident
May 9, 2021
Mileage
113,320 mi
Brakes
Filed Sep 25, 2020

2013 JX35 ROUGHLY 95K MILES INTELLIGENT BRAKING OPTION SOFT BRAKES THAT GO TO THE FLOOR, NOT MASTER CYLINDER, BRAKE PADS, OR LOSS OF BRAKE FLUID IN RESERVOIR. DEALERSHIP IN PREVIOUS CASES HAVE CONCLUDED AFTER THE ABOVE ITEMS BEING REPLACED AND NOT SOLVING THE ISSUE AS ABS MODULE NEEDING TO BE REPLACED. WE SITTING AT STOPLIGHT BRAKE PEDAL CONTINUES LOSING PRESSURE AND WE ARE FORCED TO PUMP THE BRAKE FOR THE PEDAL TO MAINTAIN PRESSURE. AIR SUCKING SOUND IS HEARD WHEN RELEASING THE PEDAL.

NHTSA ID
11361136
Incident
Sep 25, 2020
Mileage
95,000 mi
BrakesSeat belts
Filed Aug 27, 2020

AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.

NHTSA ID
11351552
Incident
Aug 23, 2020
Mileage
150,000 mi
Brakes
Filed Feb 26, 2020
1 injury reported

TODAY I HAD THE ULTIMATE SCARE. I WAS DRIVING DOWN THE FREEWAY WHEN MY SEAT BELTS LOCKED AND MY TRUCK HIT THE EMERGENCY BRAKES. NO ONE WAS IN FRONT OF ME BUT THERE WAS A 18 WHEELER BEHIND ME. HE SWERVED TO AVOID HITTING ME FROM THE BACK. I COMPLETELY WENT INTO A ANXIETY ATTACK AND HAD TO PULL OVER ONCE THE CAR RELEASED THE BRAKES WHICH ONLY LASTED A MINUTE. I CALLED FOR HELP BECAUSE I COULDN'T BREATHE AND COULD NOT DRIVE. I COULD HAVE LOST MY LIFE TODAY ALL BEHIND A DUMB VEHICLE THAT SUPPOSE TO KEEP ME FROM CRASHING. IT'S BEEN PARK AND I REFUSE TO DRIVE IT. THANKFUL MY KIDS WERE NOT IN THE CAR YET.

NHTSA ID
11311768
Incident
Feb 26, 2020
Mileage
142,000 mi
BrakesSeat belts
Filed Nov 8, 2019
1 injury reported

WHEN SLOWING TO A STOP ON A CITY STREET DOWNWARD INCLINE THE BRAKES WILL FADE AND THE SEAT BELT PRETENSIONER WILL FIRE. SEEMS TO BE RELATED TO INTELLIGENT BRAKE ASSIST OR ABS SYSTEM. I HAVE READ ABOUT OTHERS HAVING THE IDENTICAL OR SIMILAR PROBLEMS ON LINE BUT INFINITY ACTS LIKE THEY NEVER HEARD OF THE PROBLEM. WE HAVE TAKEN THE CAR TO THE DEALERSHIP WITH NO RESOLUTION OF THE ISSUE. WE GET THE RUN AROUND FROM INFINITY CONSUMER SUPPORT.

NHTSA ID
11278902
Incident
Aug 2, 2016
Mileage
30,000 mi
Brakes
Filed Jul 29, 2019

1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. NOTED "AIR SUCKING" OR CREAKING SOUND FROM BRAKE PEDAL UPON RELEASE 4. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED MENTIONED TO INFINITI DEALERSHIP TWICE WHEN BROUGHT IT FOR SERVICE AND THEY FOUND NOTHING WRONG. INFINITI FORUMS DESCRIBE EXACT SITUATION WITH ABS ACTUATOR ISSUE. HTTPS://WWW.INFINITIQX60.ORG/FORUM/2013-QX60-GENERAL-DISCUSSION-FORUM/80929-VERY-SOFT-BRAKES-INTERMITTENTLY.HTML

NHTSA ID
11240378
Incident
Jul 29, 2019
Mileage
46,000 mi
Brakes
Filed Jun 3, 2019

MY CAR HAS INTERMITTENT BRAKING ISSUES, I TOOK THE CAR TO THE DEALER WHILE STILL IN WARRANTY , THEY DROVE IT FOR A WEEK AND IT SEEMED FINE. THE BRAKES WILL INTERMITTENTLY GO ALL THE WAY TO THE FLOOR AND MY CAR WILL NOT STOP, IT HAS CAUSED SEVERAL NEAR ACCIDENTS. THE BRAKES CAN BE PUMPED A FEW TIMES AND IT WILL TYPICALLY RECOVER ONLY TO HAPPEN AGAIN.

NHTSA ID
11217466
Incident
Jun 1, 2018
Mileage
87,000 mi
Body & structureBrakesOther / unspecified
Filed Nov 23, 2018

I AM WRITING YOU NOW IT IS BECAUSE AT THIS POINT DRIVING MY 2013 INFINITY JX35 FOR THE SECOND TIME HAD PUT MY LIFE ON THE LINE. I WAS DRIVING ON 75 NORTH ON WESDNESDAY NOVEMBER 21, 2018 AROUND 4:30PM AND SUDDENLY, THE FRONT RIGHT TIRE OF MY CAR JUST CAME OFF CAUSING DAMAGE TO OTHER DRIVERS CAR. I ALWAYS SERVICE MY CAR AT INFINITY, DO ALL THE RECOMMENDED SERVICES ON THE CAR AND STILL CANNOT FEEL SAFE DRIVING THAT CAR. I HAD A BRAKE SERVICE DONE ON MY CAR ON MY LAST OIL CHANGE WHICH HOWEVER IS NOW SHOWING THAT THE TIRES WERE NOT SCREWED PROPERLY ALL THE WAY. I AM SERIOUSLY DISAPPOINTED AND EVEN SCARE OF PUTTING MY FAMILY BACK IN THAT CAR. THE FIRST TIME THIS HAPPENED, INFINITY DECLINED ALL RESPONSIBILITY STATED THAT IT LOOKED LIKE THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NOT TRUE BECAUSE IT HIT THE SIDEWALK WHEN THE WHEEL STARTED SHAKING AND BOUNCED THE CAR. THE FIRST TIME RIGHT AFTER WE PURCHASED THE CAR, THE WHEEL STARTED SHAKING IN THE MIDDLE OF THE ROAD AND BOUNCED THE CAR TO THE NEAREST SIDE WALK. THIS TIME, THE TIRE JUST RAN OFF OF THE CAR IN A MIDDLE OF THE HIGHWAY.

NHTSA ID
11153307
Incident
Nov 21, 2018
Mileage
77,654 mi
Brakes
Filed Jul 11, 2018

1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. ON SEVERAL OCCASIONS, IT TRIGGERED THE SEAT BELT RESTRAINTS WHICH WAS SCARY. 4. NOTED "AIR SUCKING" SOUND FROM BRAKE PEDAL. 5. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED.

NHTSA ID
11110868
Incident
Jul 11, 2018
Mileage
110,000 mi
Brakes
Filed Jun 3, 2015

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HEARD AN ABNORMAL SOUND ONCE THE BRAKES WERE APPLIED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 13V445000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

NHTSA ID
10723199
Incident
Nov 11, 2014
Mileage
19,000 mi
BrakesDriver assistance
Filed Jan 26, 2015

VEHICLE IS EQUIPPED WITH FORWARD COLLISION PREVENTION. WHILE DRIVING WITH CRUISE CONTROL ON, VEHICLE WILL OCCASIONALLY BRAKE EVEN THOUGH THERE IS NO VEHICLE IN FRONT. THERE IS USUALLY AN 18-WHEELER IN THE RIGHT LANE AT THE TIME. DEALER AND MANUFACTURER STATE THAT THEY AREN'T ABLE TO REPRODUCE AND THAT THERE ARE NO MALFUNCTION CODES. THEY INSIST THAT RE-ALIGNING SENSORS IS A MAINTENANCE ITEM AND REQUIRE PAYMENT OF $150 TO PERFORM THAT FUNCTION. THE DEALER ALSO STATES THEY AREN'T SURE THAT WILL FIX THE PROBLEM. VEHICLE HAS HAD ONE DEFECTIVE ICC SENSOR REPLACED AND MIS-ALIGNED SENSORS REALIGNED ONCE. *TR

NHTSA ID
10678831
Incident
Sep 12, 2013
Mileage
10,370 mi
BrakesSeat belts
Filed Nov 18, 2014

MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND THEY TOLD ME TO GO BACK TO THE DEALER WHO SAID THEY CAN'T DO ANYTHING. I ASKED FOR THE ISSUE TO BE ESCALATED ON THE INFINITI SIDE. THE CAR SHOULD NOT FEEL LIKE IT IS NOT GOING TO STOP. THIS ISSUE DID NOT HAPPEN ALL IN THE SAME PLACE, IT HAPPENED IN 4 DIFFERENT LOCATIONS IN SAN ANTONIO AND 4 OF THE TIMES, THERE WAS NOT A CAR IN FRONT OF ME WHEN THIS HAPPENED. THERE IS A SERIOUS ISSUE WITH THE BRAKING SYSTEM ON THIS CAR. MAYBE THIS IS RELATED TO THE SAFETY SYSTEMS? MAYBE THE CAR THINKS IT IS GOING TO BE IN A CRASH, BUT IF THAT WAS THE CASE, WOULDN'T THE MOTOR KICK IN AND STOP THE CAR? *TR

NHTSA ID
10658904
Incident
Nov 8, 2014
Mileage
23,200 mi
Brakes
Filed Oct 31, 2014
1 injury reported

I AM REQUESTING AN INVESTIGATION ON THE AUTOMATIC BRAKE SYSTEM ON THE INFINITI JX35, 2013 MODEL AND THE FACT THAT IT SHOULD NOT GO OFF WHEN YOU ARE DRIVING NORMALLY AND NOT ABOUT TO REAR END ANOTHER VEHICLE. ON SATURDAY OCTOBER 25, 2014, I WAS DRIVING MY 2013 INFINITI JX 35, WITH A PASSENGER DOWN A 30MPH ROAD TRAVELING AT APPROXIMATELY 33MPH WHEN I SAW A 1-2 FOOT WIDE METAL CONSTRUCTION COVERING ON THE STREET AHEAD. IT WAS FAIRLY FLAT AND APPEARED THAT I COULD EASILY DRIVE OVER IT AT A NORMAL SPEED. AS I MOVED MY FOOT OFF OF THE GAS TO SLOW DOWN AND STARTED TO MOVE MY FOOT GENTLY (BARELY TOUCHING) ON THE BRAKE, WARNING BEEPS BEGAN TO SOUND AND IMMEDIATELY MY AUTOMATIC BRAKING SYSTEM FORCEFULLY ENGAGED AND STRONGLY FORCED MY VEHICLE TO A COMPLETE STOP THROWING MY DAUGHTER AND I FORWARD VERY HARD. LUCKILY NO VEHICLES WERE BEHIND ME BECAUSE THEY WOULD HAVE ENDED UP REAR ENDING MY VEHICLE. A SORE NECK WAS MY ONLY INJURY. IT WAS A VERY SCARY SITUATION TO BE THROWN SUDDENLY INTO A COMPLETE STOP. I WENT BACK TO THE LOCATION MONDAY MORNING EARLY AND TOOK PICTURES OF THE ROAD AND A VIDEO OF OTHER CARS TRAVELING OVER IT. MOST OF THE CARS DID NOT STOP AT ALL AND CONTINUED OVER THE COVERING TRAVELING 30 - 35 MPH. THERE WAS NOT A CAR IN FRONT OF ME AT THE TIME OF THIS INCIDENT WHICH IS WHAT THE AUTOMATIC BRAKING SYSTEM IS SUPPOSED TO WARN. *TR

NHTSA ID
10651666
Incident
Oct 25, 2014
Mileage
30,500 mi
Brakes
Filed Jul 31, 2014

AUGUST 2013 - WHEN PRESSING THE ON THE BRAKE PEDAL TO STOP THE VEHICLE,IT WILL CONTINUE TO MOVE AND THE BRAKE PEDAL WILL GO DOWN TO THE FLOOR BUT IT WOULD NOT BREAK AND THE SEAT BELT TIGHTENS AND ALMOST REAR ENDED THE FRONT CAR. I TOOK THE CAR TO THE INFINITI DEALER AND THEY REPLACED THE MASTER CYLINDER AND BLEND SYSTEM. THE SAME PROBLEM HAPPENED AGAIN IN JULY 2014, RAN THROUGH A RED LIGHT DUE TO BREAK PEDAL GOING TO THE FLOOR AND WOULD NOT BRAKE AND THE SEAT BELT GOT TIGHTER. TOOK THE CAR TO INFINITI DEALER REPLACED MASTER CYLINDER AND BRAKE BOOSTER. I FILLED A COMPLAINED TO INIFINITI MOTORS, SINCE I'M WORRIED THERE MIGHT BE A PROBLEM CAUSING BRAKE FAILURE. *TR

NHTSA ID
10618018
Incident
Aug 12, 2013
Mileage
17,000 mi
BrakesElectrical
Filed Feb 19, 2014

I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ME I SHOULD LOOK ONLINE. WHEN I ASKED IF SHE COULD CALL ME WHEN THE PARTS CAME IN, SHE SAID SHE COULD NOT DO THAT. I WAS REALLY SHOCKED AT HER LACK OF INTEREST IN HELPING ME. I CALLED BACK THE NEXT DAY TO TRY TO FIND OUT WHO I SPOKE TO. THE RECEPTIONIST TOLD ME THAT IT MUST HAVE BEEN ONE OF THEIR OFF-PROPERTY SERVICE WRITERS BECAUSE THERE WERE NO FEMALE WRITERS ON PROPERTY. I THEN SPOKE TO MY REGULAR SERVICE WRITER, AND HE SET UP AN APPOINTMENT FOR ME. HE ALSO TOLD ME THERE ARE NO PARTS INVOLVED - IT IS JUST A MATTER OF SOFTWARE. I REALLY REGRET THAT I DID NOT ASK HER NAME THE FIRST TIME; HOWEVER, I DO HOPE THAT THIS MATTER WILL BE INVESTIGATED AS I FEEL STRONGLY THAT SHE WAS SIMPLY TRYING TO GET RID OF ME SO THAT NALLEY WOULD NOT HAVE TO DO THE RECALL WORK. PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY QUESTIONS. *TR

NHTSA ID
10564988
Incident
Feb 18, 2014
Mileage
5,000 mi
Brakes
Filed Dec 10, 2013
Crash reported

THERE WAS A COUPLE OF INCHES OF FRESH SNOW ON THE STREETS. THIS WAS THE FIRST SNOW THAT THE CAR HAS SEEN. THE BRAKES DO NOT WORK IN SNOW. WHEN THE CAR STARTS TO SKID IN THE SNOW, THE ANTI LOCK BRAKE FEATURE APPEARS TO KICK IN, WHICH CAUSES THE CAR TO NOT BRAKE AT ALL. CAR SIMPLY CRUISES FORWARD WITHOUT ANY BRAKING AT ALL. PUMPING THE BRAKES APPEARS TO ACTUALLY HELP THE SITUATION IN THAT IT SEEMS TO RESET THE ANTI LOCK FEATURE AND ALLOWS THE BRAKES TO AT LEAST TEMPORARILY APPLY BEFORE THE CAR'S COMPUTER SWITCHES THEM OFF AGAIN. IN THIS INCIDENT, THERE WAS A SLIGHT DOWNHILL INCLINE, CAR CRUISED INTO REAR END OF CAR THAT WAS STOPPED IN FRONT. *TR

NHTSA ID
10555416
Incident
Dec 10, 2013
Mileage
12,500 mi
Brakes
Filed Dec 2, 2013
Crash reported

NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR

NHTSA ID
10554351
Incident
Dec 2, 2013
Mileage
6,500 mi
Brakes
Filed Oct 19, 2013

UPON APPROACHING AN INTERSECTION MY WIFE WAS BRAKING TO A STOP. THERE WERE SOME BUMPS IN THE ROAD (SLIGHT WASHBOARD) THAT APPEARED TO UPSET THE BRAKING SYSTEM. THE SEATBELTS CONTRACTED QUICKLY AND TOOK UP ANY SLACK AND BECAME VERY TIGHT. THE BRAKES DID NOT RESPOND AND RESULTED IN A VERY HARD AND INEFFECTIVE PEDAL. THE CAR ENDED UP 1/2 WAY INTO THE INTERSECTION OR FURTHER BY THE TIME IT STOPPED. IT TRULY SEEMED TO TAKE AN ADDITIONAL 2 SECONDS TO RESUME WORKING. THIS ALSO HAPPENED THE PREVIOUS WEEKEND WHEN I WAS DRIVING. THIS TIME I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES. THE ROAD ALSO HAD A FEW RIPPLES ON IT AND THE BRAKES DID NOT RESPOND TO MY NOW VERY HARD FOOT. THE SEAT BELTS TIGHTENED LIKE I MENTIONED ABOVE AND WE ENDED UP FULLY ACROSS THE INTERSECTION BY THE TIME WE STOPPED. I HAD A CAR FULL OF KIDS AND THIS WOULD HAVE BEEN A NATIONAL STORY HAD SOMEONE BEEN COMING THROUGH THE INTERSECTION. THANK HEAVENS IT WAS CLEAR. I'VE DRIVEN MANY CARS AND NEVER HAD ANYTHING LIKE THIS HAPPEN BEFORE. IT IS VERY UNSETTLING. *TR

NHTSA ID
10548556
Incident
Oct 17, 2013
Mileage
12,000 mi
Brakes
Filed Oct 18, 2013
Crash reported

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, WHEN THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A TECHNICIAN WOULD INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

NHTSA ID
10548436
Incident
Oct 17, 2013
Mileage
23,000 mi
Brakes
Filed Jun 25, 2013

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED UPON MAKING A TURN. THE VEHICLE FAILED TO DECELERATE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY REPLACED THE VEHICLE WITH A DIFFERENT MODEL. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PRIOR TO THE PURCHASE OF THE VEHICLE. THE RECALL WAS RELATED TO THE BRAKES. THE DEALER DID NOT PERFORM THE REMEDY REPAIR BEFORE THE VEHICLE WAS SOLD. THE APPROXIMATE FAILURE MILEAGE WAS 800.

NHTSA ID
10521722
Incident
Jun 20, 2013
Mileage
800 mi
Brakes
Filed Apr 14, 2013

I WAS TRAVELING APPROXIMATELY 45 MPH ON ROUTE 73 IN MARLTON NJ. THE BRAKES LOCKED (WITHOUT ME BRAKING) THIS SEEMED TO BE THE AUTO EMERGENCY BRAKING SYSTEM. THERE WAS NOTHING IN FRONT OF ME- NO CAR, PERSON OR OBSTACLE. THE CAR BEHIND ME NEEDED TO SWERVE TO AVOID ME. THIS IS A SERIOUS SAFETY CONCERN. THIS HAPPENED ONE OTHER TIME AND IT DIDN'T OCCUR TO ME THE SERIOUSNESS THE FIRST TIME BECAUSE I WAS REVERSING SLOWLY. AGAIN THERE WAS NO OBSTACLE AND NO REASON FOR THE CAR TO SUDDENLY BRAKE. THE DCA WAS NOT IN USE AT THE TIME EITHER. THIS IS THE SECOND SERIOUS SAFETY ISSUE I HAVE HAD WITH THIS VEHICLE. FIRST WAS THE FRONT PASSENGER AIRBAG - WOULD NOT ENGAGE WHILE AN ADULT PASSENGER WAS SEATED. THIS EVENTUALLY GOT CORRECTED AFTER 4 VISITS TO THE DEALER. *TR

NHTSA ID
10508187
Incident
Apr 13, 2013
AirbagsBrakes
Filed Jan 22, 2013

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED BUT DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED BY A LIGHTER PASSENGER. THE CONTACT ALSO STATED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE DIFFERENT OCCASIONS BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE OTHER THAN A FORMAL COMPLAINT. THE CONTACT WAS ALSO ADVISED THAT THE SEAT BELTS WOULD PROTECT HER. THE FAILURE AND CURRENT MILEAGE WAS 2,000. THE CONSUMER STATED THE DEALER REPLACED THE AIR BAG CONTROL UNTIL, THAT THEY CLAIMED WOULD STOP THE AIR BAG LIGHT FROM ILLUMINATING. THE CONSUMER STATED THE PROBLEM WAS ONLY REMEDIED FOR A SHORT PERIOD OF TIME. ALSO, THE ABS LIGHT ILLUMINATED. THE DEALER REPLACED A FAULTY ABS SENSOR.

NHTSA ID
10493744
Incident
Nov 17, 2012
Mileage
2,000 mi
Brakes
Filed Nov 13, 2012

EXITING FREEWAY. HALF WAY DOWN THE OFF RAMP, APPLIED BRAKES -- NO BRAKES, COMPLETE FAILURE. APPLIED EMERGENCY BRAKES AND PUMPED BRAKE PEDDLE VIGOROUSLY. FINALLY CAR CAME TO A HALT AND I WAS ABLE TO AVOID CROSS TRAFFIC AND AVOIDED INJURY AND DAMAGE. *TR

NHTSA ID
10484486
Incident
Nov 8, 2012
Mileage
3,700 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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