2000 INFINITI QX4 Owner Complaints

The vehicle is completely rusting underneath and running boards. I was told by Infiniti customer affairs that the recalls had closed for rusted out struts. This impacts driving and can become a safety concern if the struts completely rust away. I'm concerned for my safety or the safety of my family if this failure occurs. The dealerships will not honor a recall that is no longer valid or closed. This is a potential life safety issue.

NHTSA ID

11510929

Incident

Mar 9, 2023

TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS COMPLETELY RUSTED AND THE FUEL TANK DID NOT INDICATE WHEN IT WAS AT FULL CAPACITY. AS A RESULT, FUEL WOULD OVERFLOW. THE RUST FAILURE WAS REMEDIED IN 2012. THE VEHICLE WAS TAKEN TO INFINITI OF NORTHERN KENTUCKY (1945 DIXIE HWY, FORT WRIGHT, KY 41011) FOR OTHER REPAIRS; HOWEVER, IT WAS NOT DIAGNOSED FOR THE FUEL FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11242866

Incident

Aug 8, 2019

RIDING WITH A CO WORKER COMING FROM BREAKFAST ON VETERANS PARKWAY,1ST DEFAULT WAS FRONT AXLE,2ND DEFAULT AIRBAGS DIDN'T DEPLOYED,SO I'M TELLING THE DRIVER TO SLOW DOWN CAUSE OF THE AXLE HE REFUSES AND HIT THE GUARD RAIL DOING 70MPH HIT 3 TIMES BEFORE STARTED ROLLING OFF GUARD RAIL.WAS HOSPITALIZED

NHTSA ID

11062322

Incident

Nov 10, 2017

Mileage

190,000 mi

TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT CORROSION OF THE STRUT TOWER HOUSING CAUSED THE POWER STEERING COLUMN TO FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.

NHTSA ID

10913793

Incident

Sep 26, 2016

Mileage

195,000 mi

SERIOUS CORROSION ON THE FRAME. THE PASSENGER SIDE OF THE VEHICLE WHERE THE CONTROL ARM ATTACHES TO THE FRAME IS COMPLETELY RUSTED OUT JUST BEYOND THE STRUT MOUNT RECALL LOCATION. THE DEALERSHIP DEEMED IT NOT ABLE TO BE FIXED AND WAS TOLD BY BOTH THE DEALERSHIP AND CONSUMER AFFAIRS THAT ITS NOT THEIR PROBLEM. WHILE DRIVING 55 MPH I STARTED HEARING A KNOCKING NOISE IN THE RIGHT FRONT. SOON AFTER THE WHEEL STARTED SHAKING WHILE TURNING LEFT. KNOCKING GOT WORSE AND IT STARTED TO SWAY UNCONTROLLABLY WHILE TURNING. HAD IT TOWED TO DEALERSHIP WHERE IT IS STILL SITTING AND NOT ABLE TO BE DRIVEN. UPDATED 08/29/2017*JS

NHTSA ID

10911358

Incident

Sep 15, 2016

Mileage

120,000 mi

I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.

NHTSA ID

10808692

Incident

Dec 4, 2015

Mileage

174,185 mi

TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, FUEL SPEWED BACK FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 07V435000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VEHICLE WAS ONLY INSPECTED AND NOT REPAIRED. THE CONTACT STATED THAT THE DEALER WAS INSTRUCTED BY THE MANUFACTURER TO INSPECT THE VEHICLES FUEL FILLER TUBE ASSEMBLY FOR COATING AND MAKE REPAIRS IF NECESSARY. HOWEVER, THE RECALL NOTICE REMEDY INDICATED THAT DEALERS WOULD REPLACE THE FUEL FILLER TUBE ASSEMBLY WITH A NEW ONE WITH AN IMPROVED COATING PROCESS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 183,000.

NHTSA ID

10787094

Incident

Oct 16, 2015

Mileage

183,000 mi

MY 2000 INFINITI QX4 HAD A VISUAL INSPECTION DONE AT THE INFINITI OF BELLEVUE WA ON AUG 4, 2008 AND DETERMINED THAT THERE WAS ENOUGH COATING TO PREVENT CORROSION FROM OCCURRING DUE TO A RECALL. THE VEHICLE IS NOW LEAKING FUEL DURING FILL UPS AND WHEN IT IS TOPPED OFF. A VISUAL IS NOT AN ACCEPTABLE PRACTICE OF MEASURING THICKNESS OF A CONVERSION COATING. THE DEALERSHIP VERIFIED THE ISSUE ON OCTOBER 27 2015 AND THE INFINITI CORP WILL NOT HONOR THE RECALL BECAUSE IT DOES NOT WANT TO OPEN THE RECALL. THIS IS AN EXTREMELY DANGEROUS ISSUE WHEN FUELING THE CAR IT IS SPILLING ON TO THE GROUND AT THE GAS STATION AND COULD IGNITE. THERE IS NUMEROUS COMPLAINTS ABOUT THIS FUEL FILLER AND A LACK OF PRODUCT TO FIX IT. DUE TO THIS INADEQUATE INSPECTION THE SAFETY OF THE PUBLIC HAS NOT BEEN ACHIEVED, THE RECALL SHOULD BE REOPENED. RECALL NUMBER: 07V435000 RECALL DATE: 09/18/2007 COMPONENT: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP PROBLEM SUMMARY: ON CERTAIN VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, TENNESSEE, VERMONT, VIRGINIA, WEST VIRGINIA , WISCONSIN AND THE DISTRICT OF COLUMBIA, DURING THE COATING PROCESS OF THE FUEL FILLER TUBE ASSEMBLY, AN INSUFFICIENT AMOUNT OF COATING MAY HAVE BEEN APPLIED AT THE LOWER MOUNTING BRACKET. THIS COULD RESULT IN AN OPENING IN THE COATING WHICH CAN ALLOW WATER TO ENTER AND MAKE CONTACT WITH THE BARE METAL OF THE TUBE. CONSEQUENCE: XXX CORROSION MAY OCCUR TO A DEGREE WHICH RESULTS IN PERFORATION OF THE TUBE. IN THIS CASE FUEL LEAKAGE MAY OCCUR WHEN FILLING THE TANK. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.

NHTSA ID

10787077

Incident

Oct 18, 2015

Mileage

183,000 mi

BASED ON MY MY MECHANICS ADVISE I HAD VEHICLE INSPECTED BY INFINITI DEALER AND LEARNED THAT FRAME OF THE VEHICLE RUSTED THRU MOUNTING POINT OF RF LOWER CONTROL ARM AND UNSAFE TO OPERATE. BASED ON MY MECHANICS ADVISE, I CONTACTED INFINITI. I EXPLAINED THEM THAT THIS VEHICLE ONLY HAS 136,900 MILES AND SHOULD NOT HAVE RUSTED LIKE THIS. I TRULY BELIEVE THAT INFINITI MESSED UP THE METALLURGY OR USED CHEAP STEEL TO MANUFACTURE THIS CAR. INFINITI RECITED THE SEVERAL RECALLS LIKE STRUT TOWER AND FILLER TUBE RUST AND SAID THERE IS NOTHING THEY CAN DO. I LIKE THESE VEHICLES TO BE LOOKED AT AGAIN FOR THE SEVERE RUST ISSUES THAT MAKES THESE VEHICLES UNSAFE AND CAN CAUSE ACCIDENTS.

NHTSA ID

10782502

Incident

Oct 13, 2015

TL* THE CONTACT INSPECTED A 2000 INFINITI QX4. THE CONTACT STATED THAT WHEN THE DRIVER TURNED THE IGNITION TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT STEERING SHAFT COLUMN WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER, AT NO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. UPDATED 11/19/15*LJ THE SHOCK TOWER FAILED AND MADE CONTACT WITH THE STEERING. THE INTERMEDIATE SHAFT BROKE. UPDATED 12/08/15.*JB

NHTSA ID

10763209

Incident

Sep 10, 2015

Mileage

129,000 mi

TL* THE CONTACT OWNS A 2000 INFINTI QX4. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY HARD TO MANEUVER WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING). THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FAILURE WAS DUE TO RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000.

NHTSA ID

10722766

Incident

May 13, 2015

Mileage

198,000 mi

MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.

NHTSA ID

10717188

Incident

May 18, 2015

Mileage

200,000 mi

WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR

NHTSA ID

10683016

Incident

Feb 4, 2015

Mileage

156,000 mi

DRIVING THE VEHICLE AT HIGHWAY SPEEDS WHEN SEVERE STEERING WHEEL VIBRATION BEGAN. CHECKED FRONT SUSPENSION AND DISCOVERED THAT THE RIGHT SIDE (PASSENGER SIDE) FRAME WAS COMPLETELY ROTTED AWAY AT THE CONNECTION POINT OF THE LOWER CONTROL ARM. THIS RESULTED IN THE SEPARATION OF THE FRAME/CONTROL ARM FROM ITS NORMAL POSITION AND THE RIGHT WHEEL WAS NO LONGER STABLE OR HELD IN PROPER GEOMETRY. THIS CREATED A VERY HAZARDOUS SAFETY RELATED ISSUE WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AS I WAS AWARE OF THE STRUT TOWER DEFECT ON THE LEFT SIDE OF THE VEHICLE. THE DEALER INFORMED ME THAT MY STRUT TOWER WAS NOT CORRODED AND COULD BE REPAIRED ALTHOUGH THE FAILURE TO THE FRAME ON THE OPPOSITE SIDE OF THE VEHICLE WAS NOT PART OF THE RECALL. INFINITY WAS CONTACTED AND EVALUATED 3 PHOTOS SENT BY THE DEALER. THEY INFORMED ME THAT THIS WAS NOT A DEFECT AND THAT I LIVE IN THE SALT BELT. IM NO ROCKET SCIENTIST BUT THAT'S WHY THE STRUT TOWER RECALL WAS ISSUED IN THE SALT BELT STATES, (CORROSION). PREVIOUS RECALL FOR CORROSION OF THE FUEL FILL TUBE. I BELIEVE A PATTERN IS EMERGING. MY RESEARCH REVEALED THAT OTHER VEHICLES OF THIS TYPE ARE EXHIBITING THE SAME FAILURE AND HAVE BEEN MET WITH DEAF EARS AT INFINITY MOTOR DIVISION. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE INVESTIGATED. THE LEFT SIDE FRAME WAS IN NORMAL CONDITION AND EXPOSED TO THE SAME SALT AND ELEMENTS AS THE RIGHT SIDE. THE ONLY DIFFERENCE BETWEEN SIDES IS THE AIR CONDITIONING DRAIN IS DIRECTLY OVER THE FAILURE SITE ALLOWING WATER TO CONSTANTLY CONTACT THE FRAME WHEN THE AIR CONDITIONING IS USED. *TR

NHTSA ID

10492132

Incident

Aug 1, 2012

Mileage

240,000 mi

UNUSUALLY HIGH AMOUNT OF, RUST & CORROSION (LARGE ROTTED OUT HOLES) ON EXTERIOR FRONT FENDERS, BOTH DRIVER SIDE AND PASSENGER. I BELEIVE IT IS RELATED TO MOST RECENT RECAL IN REGARDS TO FRONT WHEEL WELLS IN HIGH SALT LOCATIONS OF THE COUNTRY. DEALER WOULD NOT FIX THE RUST, WHEN I WENT IN FOR THAT RECALL. NO OTHER RUST ON VEHICLE, ONLY THOSE AREAS OF FRONT FENDERS, WHICH HAPPEN TO BE RIGHT NEXT TO DEFECTIVE WHEELS WELL / STRUT HOUSING AREA, THAT WAS THE REASON FOR THE MOST RECENT RECALL! THE RUST / CORROSION, IS ON THE IDENTICAL LOCATION ON EACH FENDER! I AM NO EXPERT, BUT BASED ON THE EXTREME AMOUNT OF BUBBLING OF THE PAINT IT IS OBVIOUS THE CORROSION STARTED ON THE UNDERSIDE OF BOTH FENDERS AND WORKED ITS WAY OUT TO THE EXTERIOR. *TT

NHTSA ID

10462827

Incident

Jan 4, 2010

TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE GAUGES AND THE LIGHTING ON THE INSTRUMENT PANEL WOULD FAIL ON AN INTERMITTENT BASIS WHEN DRIVING 30 MPH AND ABOVE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 87,500.

NHTSA ID

10434145

Incident

Sep 13, 2011

Mileage

87,500 mi

TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, ALL STEERING CONTROL WAS LOST. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SHOULDER OF THE ROAD WHERE IT WAS STOPPED. THE VEHICLE WAS THEN TOWED HOME AND INSPECTED BY AN INDEPENDENT MECHANIC, WHO STATED THAT THERE WAS CORROSION ON THE FRONT DRIVERS SIDE FRAME, WHICH DETACHED AND FRACTURED THE STEERING SHAFT. THE STEERING SHAFT WAS REPLACED AND THE FRONT DRIVERS SIDE FRAME WAS REPAIRED. THE DRIVER AND PASSENGER SIDE RUNNING BOARDS WERE ALSO REPAIRED DUE TO CORROSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WOULD INTERMITTENTLY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION. IN ORDER TO RELEASE THE PEDAL, THE CONTACT WOULD APPLY EXCESSIVE PRESSURE TO THE ACCELERATOR PEDAL AS WELL AS THE BRAKE PEDAL. THE VEHICLE HAD NOT BEEN INSPECTED FOR THE ACCELERATOR PEDAL FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000.

NHTSA ID

10412241

Incident

Oct 15, 2010

Mileage

198,000 mi

I WAS THE OWNER OF 2000 QX4 WITH THE STRUT TOWER HOUSING ON THE DRIVER SIDE CORRODING AWAY THAT CANNOT BE FIXED.ANY ONE WHO HAS THIS PROBLEM PLEASE BE AWARE THAT THE TOWER WILL PUSH UP AGAINST THE MASTER CYLINDER AND WILL CAUSE BRAKE FAILURE HAD TO TRADE THE CAR COULD ONLY 1.500.00 TRADE MILEAGE ON CAR 200500.8 IT WAS A GOOD CAR BEFORE THE CORROSION. *TR

NHTSA ID

10411581

Incident

Jul 5, 2011

Mileage

200,000 mi

TOOK MY 2000 INFINITI QX4 IN FOR AN OIL CHANGE AT LOCAL NISSAN DEALER. SERVICE DEPT TOLD ME THAT THE FRAME WAS RUSTED SO BADLY THAT IT WAS NO LONGER SAFE TO DRIVE. THE HOLE THEY FOUND WAS THE SIZE OF MY FIST LOCATED ON THE FRAME DIRECTLY BEHIND THE PASSENGER SIDE FRONT WHEEL. THE VEHICLE WAS SOLD TO ME 5 MONTHS PREVIOUS FROM A FORD DEALERSHIP WITH A SMALL WARRANTY. THE FRAME ISSUE WAS NOT DISCLOSED AT TIME OF SALE. THE VEHICLE HAD PERFORMANCE PROBLEMS SUCH AS WOBBLING AND SHAKING AFTER 55 MPH. I HAD PURCHASED NEW TIRES HOPING TO ALLEVIATE PROBLEM AS THE CAR WAS SOLD WITH UNACCEPTABLE TREAD ON ALL FOUR TIRES.

NHTSA ID

10399030

Incident

May 2, 2011

Mileage

125,890 mi

INFINITI QX4 2000. WE TOOK THE VEHICLE IN FOR NORMAL SERVICE AND MAINTENANCE AND WERE INFORMED THAT THE VEHICLE HAS CRITICAL FRAME FAILURE DUE TO CORROSION ON FRONT LEFT DRIVERS SIDE WHEEL. EXCESSIVE CORROSION AND ROT TO FRONT APRON, FRAME AND MOUNTING BRACKETS. VEHICLE CANNOT BE REPAIRED AND IS DEEMED UNSAFE TO DRIVE DUE TO IMPENDING FAILURE, LOSS OF STEERING AND CONTROL. CONTACTED NISSAN CONSUMER HOTLINE AND THEY WERE AWARE OF THE PROBLEM BUT OFFERED NO ASSISTANCE SINCE NO INJURIES HAVE YET TO BE REPORTED. THERE IS AN OPEN INVESTIGATION # PE11004 FOR THIS DEFECT. INSTRUCTED BY TWO INDEPENDENT MECHANICS THAT THE VEHICLE NEEDS TO BE TAKEN OUT OF SERVICE AND IS NO LONGER SAFE TO DRIVE. VEHICLE CANNOT BE REPAIRED. *TR

NHTSA ID

10390589

Incident

Mar 18, 2011

Mileage

193,165 mi

TL*THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE HEARD A LOUD NOISE COMING FROM THE VEHICLE AND THE MORE BUMPS HE DROVE OVER, THE LOUDER THE NOISE BECAME. THE VEHICLE WAS TAKEN TO A DEALER AND THEY INFORMED HIM THAT THE LOWER CONTROL ARM HAD RUSTED AND THEY WERE UNABLE TO REPAIR THE VEHICLE DUE TO THE SEVERITY OF THE CORROSION. THE DEALER STATED THAT IF THE VEHICLE WAS DRIVEN, HE COULD HAVE EXPERIENCED A DEADLY CRASH. THE VEHICLE HAD NOT BEEN REPAIRED AND THE CONTACT WAS PAID CASH TO JUNK THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,600.

NHTSA ID

10381258

Incident

Jan 14, 2011

Mileage

130,600 mi

TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 50-55 MPH OVER A ROAD BUMP WHEN THE VEHICLE EXHIBITED AN UNUSUAL HOLLOW NOISE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE A FRAME HAD ROTTED OUT NEAR THE STRUTS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THE CONTACT THAT THE STEERING SHAFT ASSEMBLY WOULD NEED REPLACING. THE CONTACT STATED HE ADVISED THE DEALER THAT THE A FRAME WAS ROTTED AND WAS PUSHING AGAINST THE STEERING SHAFT, CAUSING THE FAILURE. THE CONTACT STATED THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 215,000.

NHTSA ID

10359139

Incident

Oct 1, 2010

Mileage

215,000 mi

TL*THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V435000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP) AND CALLED THE DEALER FOR AN APPOINTMENT. SHE WAS ADVISED THAT THE NEAREST DEALER WAS THREE HOURS AWAY. THE MANUFACTURER STATED THAT SHE WOULD HAVE TO DRIVE THREE HOURS TO AN INFINITI DEALER IF SHE WANTED A FREE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 88,000.

NHTSA ID

10269067

Incident

May 15, 2009

Mileage

88,000 mi

TL*THE CONTACT OWNS A 2000 INFINITI QX4. THE FUEL FILLER PIPE HAS A LARGE HOLE DUE TO RUST, WHICH CAUSED FUEL TO LEAK OUT OF IT WHEN FILLING UP THE FUEL TANK. THE CONTACT WAS UNAWARE OF THE DEFECT UNTIL HE RECEIVED A RECALL NOTICE FROM NISSAN. WITHIN THE SAME WEEK OF RECEIVING THE NOTICE, THE FAILURE BEGAN. HE CALLED HIS LOCAL NISSAN DEALER TO SCHEDULE A REPAIR APPOINTMENT, BUT WAS INFORMED THAT THEY WERE NOT AUTHORIZED TO REPAIR THE RECALL. HE CALLED THE MAIN CORPORATION AND WAS INFORMED THAT HE NEEDED TO TAKE THE VEHICLE TO THE MAIN NISSAN DEALER THAT WAS APPROXIMATELY 160 MILES ROUND TRIP. THE CONTACT STATED THAT HE COULD NOT DRIVE THE VEHICLE THAT FAR. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 110,000 AND CURRENT MILEAGE WAS 115,000.

NHTSA ID

10221212

Incident

Mar 1, 2008

Mileage

110,000 mi

TL*THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT WAS CHANGING A FLAT TIRE AND NOTICED THAT THE JACK WAS TOO HIGH TO FIT UNDERNEATH THE VEHICLE ONCE THE TIRE FLATTENED. HE ATTEMPTED TO JACK THE VEHICLE AT ANOTHER POINT AND CONFIRMED THAT THE VEHICLE COULD NOT BE RAISED HIGH ENOUGH TO CHANGE THE TIRE. THE FAILURE MILEAGE WAS 160,000 AND CURRENT MILEAGE WAS 170,000. UPDATED 03-07-08 *BF THE JACK DID NOT EXTEND FAR ENOUGH TO RAISE THE TIRE OFF THE GROUND, THEREFORE THE CONSUMER WAS UNABLE TO CHANGE THE TIRE. UPDATED

NHTSA ID

10217625

Incident

Oct 3, 2007

Mileage

160,000 mi