RoadVitals

2017 Jayco Fifth Wheel North Point

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest Aug 28, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jun 4, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 11 NHTSA owner-reported complaints for the 2017 Jayco Fifth Wheel North Point, most frequently naming the suspension, other / unspecified and body & structure categories. 2 safety recalls have been issued covering this model year; and 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension750.0%
  • Other / unspecified535.7%
  • Body & structure17.1%
  • Electrical17.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V425000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
87,649 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov
20V385000

SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY; SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY

Jul 2, 2020
1,409 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2017 North Point fifth wheel trailers. The leaf springs in the front and rear suspension of the vehicle do not provide adequate load support and may allow the tires to contact the surrounding structure under certain dynamic load conditions.
The risk: Tires contact with the wheel well or surrounding structure may cause damage to the tire, or cause premature tire wear, and loss of control, increasing the risk of a crash.
The remedy: Jayco will notify owners, and dealers will install a rubber bump stop into the top sides of the axles, as well as inspect the suspension and replace any defective leaf springs as necessary. Tires with visible damage will be replaced as well. All repairs will be performed free of charge. This recall began July 27, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901513.
Jayco, Inc.Manufacturer number 9901513View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 11
Suspension
Filed Aug 28, 2023

While traveling down the interstate, the right rear leaf spring broke causing the two right tires to rub and bellow black smoke. There is a Jayco recall on this, and Southaven RV claimed to have inspected it. Either Jayco is at fault for a weak recall or Southaven RV is at fault for not completing the recall properly. Both need to be investigated. 9901513 is the Jayco recall and the bulletin number is 20V-385 US

NHTSA ID
11541240
Incident
Aug 25, 2023
Other / unspecified
Filed Mar 1, 2021

OUR 2017 JAYCO NORTHPOINT 377RLBH IS CURRENTLY AT THE DEALERSHIP FOR A RECALL ISSUED BY JAYCO ON THE SUSPENSION. THE DEALER, CRAIN RV, FOUND THAT 2 OF THE WHEELS ARE CRACKED AND IT IS UNSAFE TO TOW UNTIL THIS ISSUE IS RESOLVED. JAYCO HAS VERIFIED THAT THREADED WHEEL AND TIRE COMPANY MADE THE WHEELS. THE SERIAL NUMBER FOR WHEELS PER JAYCO IS R2KK1816 FOR 3 WHEELS AND R2KK1716 FOR 1 WHEEL.*DT*JB

NHTSA ID
11398418
Incident
Feb 27, 2021
Suspension
Filed Dec 2, 2020

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT RV. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE REAR PASSENGER'S SIDE TIRE ON THE TRAILER EXPERIENCED A BLOWOUT. THE CONTACT CALLED ROADSIDE ASSISTANCE HOWEVER, THE MECHANIC WAS UNABLE TO PLACE THE SPARE TIRE ON THE TRAILER DUE A DEFECTIVE GUSSET ON THE TRAILER'S SUSPENSION. THE CONTACT THEN TOOK THE TRAILER TO CAMPING WORLD OF DAVENPORT (14040 110TH AVE, DAVENPORT, IA 52804) WERE HE WAS INFORMED THAT THE RV WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION). THE TRAILER REMAINED IN THE DEALER POSSESSION FOR SIX WEEKS AND WAS RETURNED ONCE THE RECALL AND THE BODY DAMAGE WERE REPAIRED. DESPITE THE RECALL REPAIR, THE FAILURE PERSISTED. THE DEALER CALLED THE CONTACT AND CONFIRMED THAT THE GUSSET BRACKET WAS LOCATED ON THE WRONG SECTION OF THE TRAILER AND THAT THE PART FOR THE REMEDY WOULD NOT BE AVAILABLE UNTIL JANUARY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RV WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.*DT*DT CONSUMER DROPPED THE VEHICLE TO THE DEALER BUT DEALER DID NOT HAVE THE CORRECT PART.*JB THE CONSUMER PROVIDED PICTURES. *TR*DT CONSUMER STATED WRONG PART WAS SENT SECOND TIME THIS HAS HAPPENED.*JB

NHTSA ID
11377530
Incident
Sep 7, 2020
Mileage
2,500 mi
Suspension
Filed Nov 13, 2020

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BLUE DOG RV SERVICE (2100 AVENUE G, WHITE CITY, OR 97503, (541) 326-0410) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID
11374567
Incident
Jul 2, 2020
Suspension
Filed Oct 26, 2020

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO CAMPING WORLD (5117 US HWY 301 SOUTH HOPE MILL NC 28348; (910-729-6344) (1-888-768-0904) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNUSUAL TIRE TREAD WEAR ON THE CAMPER. THE DEALER CONFIRMED THAT THE SUSPENSION FAILURE STATED IN THE RECALL WAS THE CAUSE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID
11366373
Incident
Sep 1, 2020
Body & structureElectricalOther / unspecified+1 more
Filed Oct 20, 2020

2011 JAYCO NORTH POINT FIFTHWHEEL. CONSUMER WRITES IN REGARDS TO DAMAGED UNDERBELLY COVER. *LD THE CONSUMER STATED WHILE DRIVING HE NOTICED BLACK COLORED MATERIAL COMING FROM UNDER THE VEHICLE. THE CONSUMER PULLED OVER AND NOTICED 2/3 OF THE UNDERBELLY HAD COME LOOSE AND WRAPPED AROUND 2 AXLES. THE CONSUMER CUT AWAY THE MATERIAL. WHILE DOING SO, RUINED HIS GLASSES. THE AWNING CYLINDER FELL APART WHILE BEING RETRACTED. THE FAUCET IN THE KITCHEN LEAKED AND THE FAN FAILED. THE FREEZER HAD MALFUNCTIONS. THE LEVELING SYSTEM FAILED ON MULTIPLE OCCASIONS. A TOILET VALVE FAILED CAUSING WATER TO LEAK ONTO THE FLOOR. THE VEHICLE HAD 3 TIRE BLOW OUTS AND MULTIPLE OTHER TIRE FAILURES. BOTH DEEP CYCLE BATTERIES NEEDED TO BE REPLACED. TWO WHEELS DISLODGED FROM THE VEHICLE WHILE BEING DRIVEN. THE CONSUMER CALLED STATE POLICE WHO ARRANGED FOR A TOW TRUCK. THE MANUFACTURER WAS MADE AWARE. *JS

NHTSA ID
11364971
Incident
Aug 1, 2020
Other / unspecified
Filed Sep 14, 2020

TL* THE CONTACT OWNS A 2015 GMC 2500 USED FOR HAULING A 2017 JAYCO NORTHPOINT RV. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE PASSENGER'S SIDE REAR AND FRONT WHEEL ASSEMBLY FRACTURED WITHOUT WARNING. THE CONTACT MANAGED TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT DAMAGED. THE TRAILER SUSTAINED A LOT OF DAMAGES TO THE FRONT, AND REAR PASSENGER'S SIDE WHEEL ASSEMBLIES. A TOWING COMPANY WAS CONTACTED AND THE TRAILER WAS TOWED TO A TOW LOT BUT WAS NOT YET DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE TECHNICIAN REPLACED 4 LEAF SPRINGS AND INSTALLED 4 NEW TIRES. APACHE VILLAGE RV CENTER (9001 DUNN RD, HAZELWOOD, MO 63042) WAS CONTACTED AND INFORMED THE CONTACT THAT THAT THERE WERE NO RECALLS ON THE TRAILER. THE CONTACT ALSO REFERENCED NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE TRAILER WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 57,000. THE FAILURE MILEAGE ON THE TRAILER WAS 17,000.

NHTSA ID
11354926
Incident
Sep 8, 2020
Mileage
17,000 mi
Other / unspecified
Filed Sep 14, 2020

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT FIFTH WHEEL TRAILER. THE CONTACT STATED THAT WHILE TRAILERED AND DRIVING APPROXIMATELY 60 MPH, THE TWO PASSENGER'S SIDE WHEELS SEPARATED FROM THE TRAILER. AFTER STOPPING TO INSPECT THE TRAILER, IT WAS DISCOVERED THAT THE WHEEL LUGS SHEARED OFF ALLOWING THE WHEELS TO SEPARATE FROM THE TRAILER. THE VEHICLE WAS TOWED TO THE LOCAL SERVICE CENTER BETTCHERS US TRUCK & TRAILER SERVICE CENTER LOCATED AT 310 WILSON DR, LAKEVILLE, IN 46536 WHO REPLACED THE WHEEL HUBS. THE TRAILER WAS THEN TAKEN TO THE MANUFACTURER'S LOCATION FOR EVALUATION. THE FAILURE MILEAGE WAS 17,000.*DT*JB*DT CONSUMER STATED THERE ARE 2 ODI NUMBERS 11354924 & 11354926 REGARDING THE SAME INCIDENT. ODI 11354926 HAS NO OPEN RECALLS ON THE UNIT ALTHOUGH MANUFACTURER HAD AN OPEN RECALL. COMPLAINT WAS FILED AFTER IT WAS REPAIRED. ALTHOUGH, RECALL WAS REPLACED CONSUMER FEELS ALIGNMENT OF THE UNIT IS PUTTING MORE STRESS ON AXLES.*JB

NHTSA ID
11354924
Incident
Sep 8, 2020
Mileage
17,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

22-043

STRUCTURE

Standard Repair Instructions detailing how to repair a unit with a crack in the sidewall near the slideout.

SRP - 22-043

EQUIPMENT; EQUIPMENT:MECHANICAL:SLIDE-IN CAMPER; STRUCTURE

(SRP) Standard repair procedure for crack forming at the front bottom corner of the off door side (ODS) or door side (DS) Front Slide Out on certain Jayco 5th wheel travel trailers.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

17-005

TIRES; WHEELS

Omega control board D series specified for the fifth wheels does not function when exposed to cold temperatures - must be replaced with a C2 Series board.

16-042

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Top Mount AC is missing foam piece between air returns - must install on the underside of the AC for proper air flow.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Fifth Wheel North Point by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2024310—
2023120—
2022330—
2021260—
2020340—
2019140—
2018320—
2017Viewing1120—
2016010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.