Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2018 Jeep Compass submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 26 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 26, in the owner's own words
My odometer flashes since buying. Bluetooth connection causing screen to glitch and jump between settings. Screen turns blue and back up camera doesn’t work randomly. Overheating issue came out of nowhere. No check engine lights. The jerking is a hazard while driving. The vehicle has been inspected and repaired by multiple shops. All these issues have been hazardous to me and my family.
Hello,2018 jeep compass 4x4 with 35,000 miles. Backup camera screen half blacked out, can't use features without or see. Many of these jeep screen radios are defective and should be recalled at 900. Also sway bar links are weak,broke two times. Should be recalled do to plastic like part and for a front end that is disgusting. Are these being investigated?
When starting the vehicle the error message comes on with the man holding the air bag and it comes on bigger in the dashboard too. And feels like the car runs hotter with this message on. If someone is riding in the passenger side and I get into an accident. It could be deadly for that person. So the area is on the passenger side. Yes spoke to the dealer at Flow Volvo in Greensboro NC, and she know about the problem of the car also. I do see in 2017 there was a patrolman that noted the kbb about the situation. Now I was no there so I do know abything about it,just read this on the kbb information for the car. And as I have stated when you start the car the the warning lamp with the man comes on small holding the air bag and in the dashboard also. Also uploading pictures of the warning lamps.
Vehicle started rattling going over bumps.
Car started shifting hard during deceleration giving a jolt forward. Check engine light came on for power train control module. Also started hearing a rattle and had to replace control arms.
The contact owns a 2018 Jeep Compass. The contact stated while driving at various speeds over a bumpy road surface and over a pothole, the vehicle shuddered and made an abnormal clunking and rattling sound. The contact stated that the failure progressively worsened while driving. The vehicle was taken to the dealer, where it was diagnosed and determined that unknown bushings and the lower front control arm needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 11.
I took my vehicle to a dealership for diagnostic and was told the lower control arm in front is making noise. They want over $700 for labor alone. I looked up the issue online and saw a recall but my vin isn't on the list so they won't fix it. Please add my vin because the issue is apparent
Vehicle loses oil, 2k-3k miles after each oil change a quart or more must be added then the same after each 1,000 miles after.
Sway bar links are unsafe. Electrical system makfunctions after idling vehicle and at other random times, causing vehicle warning lights to illuminate abd vehicle won't function properly. Vehicle loses oil, 2,000 miles after each oil change a quart or more must be added then the same after each 1,000 miles after.
On 8/16/2022 I was involved in an accident due to front driver side suspension breaking.
Faulty sway bar link(s), front of vehicle
Power train: Axel Assembly: Ankle Shaft
1. The car will stall while driving at highway speeds and/or will turn on the emergency brake after stopping due to a stop sign or traffic. Yes this is available for inspection. 2. Not as of yet, Jeep said it was a battery problem. 3. The vehicle has been inspected by Jeep. 4. There were no signs or symptoms of the problem prior to failure. It occurred from one day to another and has not stopped.
I was driving on a local street when all of a sudden I started hearing a rattling sound coming from the front of the car. Next day, I took it to a mechanic. They notified me the struts needed to be replaced. Struts replaced and fine for awhile. 2 months later im on the highway heading to work. I hear the same sound starting again. I take it back to the same mechanic. They say the sway bar link needs to be replaced. Since I was just there they would replace at no charge, but I would have to pay labor fees. I didn’t care. Just wanted my car fixed. My car is my livelihood. I use it for work. Single working mother here.
Tie rod snapped causing an accident.
My jeeps auto start stop has had issues since the day I got it. Ive taken it back to jeep servicing multiple times and all they do is resent the card computer. The car still moves while in park, the car shuts off while driving on the highway (55mph) it slows down, shuts off and does start for a few mins. The entire right passenger side wheel broke off the car. The car jumps forward which cause a accident back in 2018-2019 a few months right after getting the car. The car jump forward while making a turn going 10mph.
THE FRONT STABILIZER BAR END LINKS HAD TO BE REPLACED AFTER 25000 MILES. THIS VEHICLE IS ABOUT 2.5 YEARS OLD. THE WORK ORDER SAYS REPLACE FRONT SWAY BAR LINKS. ISN'T THAT A BIT EARLY TO BE REPLACING LINKS LIKE THIS. THE CAR IS A DAILY DRIVE AND DOES NOT GO OFF ROAD FOR ANYTHING. THE CAR WAS MAKING A RATTLING NOISE WHEN I BROUGHT IT IN FOR SERVICE.
ALIGNMENT WENT OUT ON CAMBER, NO FACTORY ADJUSTMENT IS AVAILABLE. THE CHOICE IS WEAR TIRES UNEVEN AND RISK A BLOW OUT OR PUT IN AFTER MARKET ADJUSTMENTS. ALIGNMENT IS A NORMAL PART OF THE MAINTENANCE OF THE VEHICLE, NOT MAKING THE ADJUSTMENTS AVAILABLE IS WRONG AND MAKES THE VEHICLE UNSAFE TO DRIVE WITHOUT GREATER COST TO THE CONSUMER.
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
STRUTS NEED TO BE REPLACED AFTER 10,000 MILES, HORRIBLE CLUNKING WHEN IT HITS ANY LITTLE BUMP, VERY UNNERVING, WILL NOT BUY ANOTHER ONE
THIS IS A TWO-YEAR-OLD CAR REQUIRING STRUT REPLACEMENT. NEVER DRIVEN OFF-ROAD AND NEVER DRIVEN ON A FLAT TIRE.
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING OVER A SPEED BUMP, THE PASSENGER'S SIDE FRONT CONTROL ARM DETACHED. THE VEHICLE WAS TOWED TO ARRIGO CHRYSLER DODGE JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321) AND THE CONTACT WAS INFORMED THAT THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.*DT*DT*JB
THE PASSENGER SIDE STRUT HAS ALREADY BROKEN, THE VEHICLE IS UNDER 20,000 MILES. ALSO THE VEHICLE HAS ALREADY HAD MULTIPLE REPAIRS UNDER WARRANTY FOR FAULTY BACKUP CAMERA AND COMPUTER IN THE CAR. WHEN OPERATING THE VEHICLE, EVEN ON SMOOTHLY PAVED ROADS, THE STRUT RATTLED AND MAKES NOISE. THE CAR HAS NOT EVEN HAD ITS FIRST INSPECTION YET AND THERE IS A POSSIBILITY THAT IT MAY NOT PASS WITH THIS ISSUE. THE STRUT GETS WORSE OVER TIME.
A YEAR AGO THE PASSENGER SIDE LOWER CONTROL ARM STABILIZER LINK WAS BAD AND THERE WAS A RECALL ON IT SO I GOT IT REPLACED IS FINE A YEAR LATER I HAVE TO HAVE IT REPLACED AGAIN BECAUSE IT'S MAKING ALL KINDS OF NOISE
ISSUE IS WHAT SEEMS TO BE WITH THE FRONT SUSPENSION AND IT'S ALIGNMENT. I'M PRETTY SURE THERE'S NOT ANYTHING BROKEN, IN FACT I'M ACTUALLY BAFFLED UNLESS IT IS A POSSIBLE 'CAMBER' ISSUE/SETTING. MORE SPECIFIC: NEGATIVE CAMBER, CAUSING BOTH TIRES TO BALD ON THE INSIDE, EVENLY IF THAT MAKES SENSE. (BUT I'M NOT GOING TO ACT LIKE I KNOW MY STUFF, CAUSE IT'S NOT MY PROFESSION) SEE ATTACHED BELOW...ALSO SPOKE WITH SERVICE SUPERVISOR MENTIONED (OVER PHONE), HE SAYS A POTENTIAL TOE OUT, IN WHICH IS ALSO ON ATTACHED SHEET. IF NEEDED I COULD SEND THE PHOTOS OF THE TIRES WEAR PATTERN. CAR MILEAGE (43K) VEHICLE DOES NOT PULL, VEHICLE WAS NOT IN MOTION, & WE'VE ONLY HAD THE VEHICLE A LITTLE OVER A YEAR. READ ABOUT OTHER RECALLS OF SAME MAKE/YEAR THUS REASON BEHIND COMPLAINT. THERE IN THE ATTACHMENT, LOOKS A LITTLE OVER-EMPHASIZED, HOWEVER, ISSUE IS THIS BAD.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .