1994 Jeep Grand Cherokee Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 1994 Jeep Grand Cherokee, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes13218.8%
- Transmission9313.2%
- Engine7811.1%
- Driver assistance689.7%
- Fuel system557.8%
- Steering385.4%
- Airbags375.3%
- Electrical365.1%
- Body & structure304.3%
- Suspension284.0%
- Powertrain (other)263.7%
- Tires & wheels172.4%
- Interior & seats131.8%
- Seat belts121.7%
- Visibility111.6%
- Exterior lighting71.0%
- Other / unspecified60.9%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
10822114 CALLEDCHRYSLERTHEYARENOHELPTHERECALLONLYFOR1995.1993-1998SHOULDHAVERECALL#95V172000INCLUDEDASTHEYHAVETHESAMEPARTNUMBER.ITISASAFETYISSUE.PLEASEADVISE.THANKYOU
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE PASSENGER SIDE ROTOR WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 99V340000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 228,088.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ROLLED AWAY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT TRANSMISSION DETENT CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL*THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 02V053000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT). THE DAY AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT NOTICED THAT SHE WAS ABLE TO SHIFT THROUGH ALL OF THE GEARS WITHOUT HAVING TO APPLY THE BRAKE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE GEAR SHIFT ASSEMBLY NEEDED TO BE REPLACED AT THE CONTACT'S EXPENSE. THE CURRENT AND FAILURE MILEAGES WERE 120,000.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE THROTTLE BODY WAS GETTING STUCK AND CAUSED THE VEHICLE TO SURGE AT A HIGH RATE OF SPEED WITHOUT WARNING. THE RPMS RACED NUMEROUS TIMES. THE VEHICLE INDEPENDENTLY SHIFTED GEARS WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE SEVERAL TIMES DUE TO THE FAILURE. IN ADDITION, THERE HAD BEEN FUEL FUMES INSIDE AND OUTSIDE THE VEHICLE. THERE WAS A LEAK IN THE FRONT OF THE VEHICLE, BUT THE CONTACT WAS UNCERTAIN OF THE ORIGIN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER DID NOT INDICATE WHEN THE PARTS WOULD BECOME AVAILABLE TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS PLACED AS NUMBER 46 ON THE WAITING LIST, BUT THE DEALER DID NOT FOLLOW UP TO INDICATE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS WAITING ON THE DEALER AND THE MANUFACTURER TO SCHEDULE THE RECALL REPAIR BEYOND A REASONABLE TIME FRAME. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH IN A RESIDENTIAL AREA, THE REAR OF THE VEHICLE SHOOK ABNORMALLY. THE CONTACT EXPERIENCED AN ABNORMAL BURNT WIRING SMELL FROM THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND BLACK SMOKE WAS SEEN FROM THE FRONT END OF THE VEHICLE. THE VEHICLE BURST INTO FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 198,000. THE VIN WAS NOT AVAILABLE.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE THROTTLE BODY WAS GETTING STUCK AND CAUSED THE VEHICLE TO SURGE AT A HIGH RATE OF SPEED WITHOUT WARNING. THE RPMS RACED NUMEROUS TIMES. THE VEHICLE INDEPENDENTLY SHIFTED GEARS WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE SEVERAL TIMES DUE TO THE FAILURE. IN ADDITION, THERE HAD BEEN FUEL FUMES INSIDE AND OUTSIDE THE VEHICLE. THERE WAS A LEAK IN THE FRONT OF THE VEHICLE, BUT THE CONTACT WAS UNCERTAIN OF THE ORIGIN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER DID NOT INDICATE WHEN THE PARTS WOULD BECOME AVAILABLE TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS PLACED AS NUMBER 46 ON THE WAITING LIST, BUT THE DEALER DID NOT FOLLOW UP TO INDICATE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS WAITING ON THE DEALER AND THE MANUFACTURER TO SCHEDULE THE RECALL REPAIR BEYOND A REASONABLE TIME FRAME. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
WHILE DRIVING WITH MY INFANT SON ON THE FREEWAY, I FELT THE VEHICLE SEEMING TO SPEED UP INVOLUNTARILY, I.E. WITHOUT PUTTING MY FOOT ON THE ACCELERATOR. I EXITED THE FREEWAY AT THE NEAREST OFF-RAMP, LOOKING FOR A PLACE TO PULL OVER SAFELY AND INSPECT MY VEHICLE. HAVING NO PLACE TO PULL OVER, I KEPT DRIVING, BY THIS TIME HAVING TO STOMP ON THE BRAKE TO MAINTAIN A SAFE SPEED ON THE CITY STREET I WAS DRIVING ON. UPON COMING TO A RED LIGHT AND ATTEMPTING TO BRAKE, THE CAR ACCELERATED, THUS CAUSING THE BRAKE TO BE INEFFECTIVE. IN ORDER TO AVOID HITTING THE CAR STOPPED AT THE LIGHT IN FRONT OF ME I HAD MY FOOT SLAMMED ON THE FOOT BRAKE, THE EMERGENCY BRAKE PULLED AND THE CAR IN PARK. EVEN WITH ALL OF THIS, THE CAR ENGINE REVVED, THE CAR LURCHED, SMOKED AND MAKE HIDEOUS NOISES BEFORE THE LIGHT FINALLY TURNED GREEN AND I PUT THE CAR IN DRIVE AND CONTINUED ON. FINALLY, AFTER CONTINUING TO DRIVE WITH MY FOOT DEPRESSING THE BRAKE PEDAL, I FOUND A SAFE PLACE TO STOP AND WAS ONLY ABLE TO STOP THE CAR FROM MOVING FORWARD BY SHUTTING IT OFF. AMAZINGLY, NO ONE WAS HURT, NOTHING WAS DAMAGED AND WE WALKED AWAY FROM THE INCIDENT UNDERSTANDABLY SHAKEN AND CONFUSED. NO ATTEMPT HAS YET BEEN MADE TO FIX THE VEHICLE. WE CONSIDER OURSELVES TO BE EXTRAORDINARILY LUCKY. *TR
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
I JUST WANT TO GET IT FIX
JEEP TOWING PACKAGES AND FUEL TANKS RECALLED DUE TO THE VEHICLE CATCHING FIRE DURING CAR CRASHES.I DID NOT GET A NOTICE FOR REPAIR OPTIONS.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
EXPERIENCED 'DEATH WOBBLE' AT HIGH SPEED AFTER CONTACTING HIGHWAY "RUMBLE STRIPS"
INCIDENT OCCURRED TWICE IN ONE DAY. HAD OCCURRED BEFORE, BUT VERY INFREQUENTLY. DRIVING AROUND 66 MILES PER HOUR ON A HIGHWAY, THE CAR HIT A SLIGHT BUMP IN THE ROAD AND BEGAN TO SHAKE, VIOLENTLY AND UNCONTROLLABLY. THE FRONT END OF THE CAR SHAKES SO SEVERELY THAT I AM FORCED TO SLOW DOWN TO UNDER 15 MPH TO STOP IT. THE PROBLEM AGAIN OCCURRED LATER THAT SAME DAY, ON A DIFFERENT ROAD (A MAJOR U.S INTERSTATE), TRAVELING AT ABOUT THE SAME OR PERHAPS SLIGHTLY GREATER SPEED. THE BUMP THAT I HIT WAS VERY SMALL, BUT THE SHAKING THAT CAME AFTER CAUSED ME TO SHIFT LANES AND PULL OFF ON THE SHOULDER OF THE INTERSTATE TO MAKE IT STOP. ALL TOGETHER, I WOULD SAY THAT THIS HAS OCCURRED WITH MY VEHICLE ABOUT 8 OR 9 TIMES, BUT WAS THOUGHT TO BE FIXED SEVERAL YEARS AGO (BY A MECHANIC ADMITTEDLY NOT ASSOCIATED WITH JEEP). THE PROBLEM WENT AWAY FOR A WHILE BUT IS OBVIOUSLY RETURNING AND GETTING WORSE. SOME OTHER JEEP OWNERS REFER TO IT AS THE DEATH-WOBBLE, DO TO THE VIOLENT AND ALARMING NATURE OF THE SHAKING. *TR
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TAKATA RECALL: APPROX JUNE OF 2015 AFTER GOING TO THE OREGON CITY DUMP WHILE SITTING AT THE LIGHT WAITING FOR THE LIGHT TO CHANGE. THE AIRBAG JUST WENT OFF NO REASON NO ACCIDENT AND GAVE A BLOODY NOSE. HE HAD TO CHANGE THE STEERING WHEEL BECAUSE OF IT. BUT NOW I'M SCARED TO DRIVE IT AND IT JUST SITS.
TL* THE CONTACT OWNED A 1994 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BROKEN ARM AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
VEHICLE WILL STALL OUT WHEN THE TILT WHEEL IS UTILIZED, THIS CAN HAPPEN AT ANY TIME WHILE THE ENGINE IS ENGAGED. IT APPEARS THAT WIRES ARE BEING STRETCHED WITHIN THE STEERING SYSTEM. P41/NHTSA 14V-438 DEALT WITH THIS ISSUE IN THE "05 MODEL.
I JUST WANT TO GET IT FIX
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
1994 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO REAR FUEL LEAK/ GAS TANK FIRE SAFETY REPAIR ISSUES. *SMD THE CONSUMER STATED WHEN HE ARRIVED AT THE DEALER TO HAVE THE RECALL PERFORMED, HE INFORMED THE DEALER, A COUPLE OF BOLTS WERE NEEDED TO STRENGTHEN THE REAR DRIVER'S SIDE GAS TANK AREA, BECAUSE THERE WAS A SAG IN THE BODY. THE DEALER INSTALLED A NEW TRAILER HITCH. HOWEVER, THE IGNORED THE ADDITIONAL SAFETY CORRECTION THE CONSUMER POINTED OUT. *JB
1994 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO OEM TRAILER HITCH WAS INSTALLED TWO WEEKS BEFORE THE VEHICLE CAUGHT FIRE FROM A GAS LEAK AFTER BEING TOWED. *SMD PRIOR TO THE FIRE, THE CONSUMERS SON HAD THE VEHICLE TOWED TO A REPAIR SHOP, BECAUSE THERE WAS A STRONG GAS ODOR AND EVIDENCE OF A LEAK AROUND THE FUEL PRESSURE REGULATOR, THAT WAS INSTALLED A YEAR PRIOR. *JB *CN
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
EXPERIENCED 'DEATH WOBBLE' AT HIGH SPEED AFTER CONTACTING HIGHWAY "RUMBLE STRIPS"
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH IN A RESIDENTIAL AREA, THE REAR OF THE VEHICLE SHOOK ABNORMALLY. THE CONTACT EXPERIENCED AN ABNORMAL BURNT WIRING SMELL FROM THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND BLACK SMOKE WAS SEEN FROM THE FRONT END OF THE VEHICLE. THE VEHICLE BURST INTO FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 198,000. THE VIN WAS NOT AVAILABLE.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TRANSFER CASE FAILED AND CAUSED THE VEHICLE TO SLIP OUT OF GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,000.
1994 GRAND JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL PROBLEMS WITH VEHICLE AND DEALERSHIP. *SMD THE CONSUMER STATED THE REAR BRAKES, TURN SIGNALS, AND WINDSHIELD WIPERS DID NOT WORK, ALSO, THE HEATER WENT OFF EVERY 15-20 MINUTES, THE 4-WHEEL DRIVE LIGHT FLASHED ON THE DASHBOARD, DUE TO A BAD SWITCH, AND THERE WERE EXPOSED WIRES UNDER THE DASH. *JB
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
DUNLOP RADIAL ROVER LT235/75R15 TIRE TREAD SEPARATION, NO CRASH, NO INJURY BUT ONLY LUCKY TO HAVE CAUGHT IT IN TIME. 1. DRIVER SENSED VIBRATION IN STEERING COLUMN 2. WHILE BEING TEST DRIVEN AT HIGH SPEED THE REAR RIGHT TIRE EXPERIENCED SLOW TREAD SEPARATION FOLLOWED BY CATASTROPHIC FAILURE 3. TIRE WAS REPLACED WITH SPARE AND TIRE COMPANY PRO-RATED A REFUND FOR THE 3-YEAR OLD TIRE. *NM
THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE TIRES CHECKED BECAUSE OF A LEAK THAT WAS DISCOVERED. THERE WAS A BUMP ON THE INSIDE ON THE PASSENGER'S STEADIER. THE CONSUMER WAS TOLD THAT THERE WAS A POSSIBILITY OF A BLOWOUT AT ANY TIME. LATER, THERE WAS A BLOWOUT BUT IT WAS ON DRIVER'S SIDE TIRE. GOODYEAR, EAGLE GA, P225/70R15. *AK THE CONSUMER FOUND OUT THE GOODYEAR DID NOT MANUFACTURER TIRES AT THAT TIME. *SC *JB
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
WHILE PARKED/IDLING CONSUMER SMELLED EXHAUST FUMES COMING FROM THE AIR CONDITIONER (A/C) VENTS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
AIR CONDITIONER EVAPORATOR COIL LEAKED. COOLANT OF AIR CONDITIONING IS LEAKING OUT OF CAR. THIS REPRESENTS A SAFETY HAZARD. WARRANTY DOES NOT COVER THIS PROBLEM, AND IT SHOULD BE A SAFETY RECALL. *AK
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
DT: ON AUGUST 15, 2005 THE DRIVER'S DOOR WHERE THE LEVER IS HAS THREE BOLTS TO IT AND IT BROKE. INSIDE OF THE PANEL OF THE DOOR SOMETHING BROKE, AND IT WILL NOT LET IT TO BE SHUT BECAUSE OF THE PANEL. THE SENSOR LIGHT FOR DOOR CAME ON AND SHOWED THAT THE DOOR WAS NOT SHUT. THE CONSUMER WENT AROUND AT RIGHT CURVE AND THE DOOR CAME OPEN. COULD NOT GET THE DOOR TO SHUT. HELD IT UNTIL THE CONSUMER GOT HOME. WASHERS WERE HOLDING THE DOOR TOGETHER. ALSO, HAS THE BACK DOORS LOCKED TO MAKE SURE THAT IT DID NOT HAPPEN TO THE REAR DOORS. CONTACTED THE DEALER, AND THEY WERE GOING TO CHARGE THE CONSUMER 1500.00 TO FIX IT. *AK
CONSUMER STATES THAT WHILE DRIVING AT HIGYWAY SPEED THE HOOD LATCH CAME UNHOOKED, ANDTHE HOOD FELL INTO THE WINDSHIELD. ALMOST CAUSING AN ACCIDENT. DRIVE UNABLE TO SEE. DEALER CONTACTED. *MR
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
DROVE TO MY FRIENDS HOUSE WITH LIGHTS ON WHEN GOT READY TO LEAVE HAD NO LIGHTS HAD TO LEAVE JEEP UNTIL NEXT DAY. NO TAIL LIGHTS ON PASSENGER SIDE. BUT HAVE FLASHLIGHTS TURN SIGNALS DON'T WORK CAN'T EVEN DRIVE IT ANYMORE.
WHILE DRIVING 20MPH, VEHICLE WAS INVOLVED IN A FRONTAL HEAD ON COLLISION AND PASSENGER'S SIDE SEAT BELT DIDN'T RETRACT. PASSENGER'S HEAD HIT WINDSHIELD, CAUSING SERIOUS INJURIES.*AK VEHICLE WAS TOTALED. *SLC
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
DROVE TO MY FRIENDS HOUSE WITH LIGHTS ON WHEN GOT READY TO LEAVE HAD NO LIGHTS HAD TO LEAVE JEEP UNTIL NEXT DAY. NO TAIL LIGHTS ON PASSENGER SIDE. BUT HAVE FLASHLIGHTS TURN SIGNALS DON'T WORK CAN'T EVEN DRIVE IT ANYMORE.
1994 GRAND JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL PROBLEMS WITH VEHICLE AND DEALERSHIP. *SMD THE CONSUMER STATED THE REAR BRAKES, TURN SIGNALS, AND WINDSHIELD WIPERS DID NOT WORK, ALSO, THE HEATER WENT OFF EVERY 15-20 MINUTES, THE 4-WHEEL DRIVE LIGHT FLASHED ON THE DASHBOARD, DUE TO A BAD SWITCH, AND THERE WERE EXPOSED WIRES UNDER THE DASH. *JB
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
I JUST WANT TO GET IT FIX
DROVE TO MY FRIENDS HOUSE WITH LIGHTS ON WHEN GOT READY TO LEAVE HAD NO LIGHTS HAD TO LEAVE JEEP UNTIL NEXT DAY. NO TAIL LIGHTS ON PASSENGER SIDE. BUT HAVE FLASHLIGHTS TURN SIGNALS DON'T WORK CAN'T EVEN DRIVE IT ANYMORE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
GOT LETTER OF RECALL N45, TOOK TO DEALER TOLD NEEDED OEM TRAILER HITCH & REFERRED US TO TOM BELL COLLISION CENTER, THEY STATED IT COULDN'T BE DONE UNTIL JEEP BUMPER/REAR END WAS FIXED COST OF $150.00, DIDN'T HAVE THE MONEY UNTIL 03/17/2015. ON 03/17/2015, TOOK BACK JEEP TO TBCC WAS TOLD BY [XXX] THAT THE WORK SHOULD BE DONE IF [XXX]. [XXX] GAVE US THE QUOTE IN 2014. CAME IN & CONFIRM THE QUOTE STATING THERE NO PROBLEM & THE OEM TRAILER HITCH WOULD BE INSTALLED. WE LEFT VEHICLE & EXPECTED TO BE CALLED. 24 HOURS LATER WE STILL HADN'T BEEN CALLED SO WE CALLED TOM BELL COLLISION & S/W CRYSTAL WHO IN TURN REFERRED US TO . STATED JEEP DIDN'T NEED ANY WORK AND THE HITCH WAS PUT IN & THAT HE DIDN'T UNDERSTAND WHAT THEY WERE SUPPOSE TO CHARGE US FOR. WENT TO P/U JEEP & THERE WAS NO HITCH INSTALLED. S./W [XXX] AGAIN AND SHE STATED THAT SHE WAS GOING TO CALL , WE WAITED BY THE JEEP. [XXX] CAME BACK & STATED THAT A STICKER THAT TOLD "HOW TO PUT THE HITCH ON" WAS PLACED ON THE VEHICLE, WE ASKED WHERE SINCE MY WIFE & I GOT UNDER THE VEHICLE TO SEE IF ANY WORK WAS DONE. SHE DIDN'T KNOW, BUT SHE QUOTED AS TO NOTHING NEEDED TO BE DONE BUT THE STICKER. HOW IS THIS STICKER SUPPOSE TO SAVE ANY LIVES IN THE VEHICLE IF WE GET HIT, THEY MIGHT AS WELL PUT A BAND AID ON THE PROBLEM, LITERALLY. NOW I'VE TRIED CALLING THE RECALL CENTER AT (800) 853-1403 STAYED ON THE PHONE FOR OVER TWO HOURS AND NO ONE ANSWERS BUT A RECORDING OF MUSIC. THEN WE CALLED THE VEHICLE SAFETY HOTLINE AT (888) 327-4236 S/W A [XXX] GOT A REF# [XXX] & WAS TOLD TO CALL THE MANUFACTURER AT (800) 992-1997 & WE BEEN ON HOLD FOR 48 MINUTES AND STILL HOLDING. WHAT NEEDS TO BE DONE TO GET ANY ONE TO LISTEN OR FIX THIS PROBLEM....A LAWSUIT? I ALSO WOULD LIKE TO KNOW WHAT HAPPENED TO THE OEM TRAILER HITCH THAT TBCC RECEIVED BACK IN 2014 SINCE IT WASN'T USED ON MY VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION LETTER FOR NHTSA CAMPAIGN NUMBER: 13V252000 (TRAILER HITCH). THE DEALER STATED THAT THEY COULD NOT INSTALL THE TRAILER HITCH DUE TO CORROSION ON THE FRAME RAILS. THE FAILURE MILEAGE WAS 140,000. UPDATED 09/10/14*LJ
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .